Vodacom

Hi there
On 31 May I tried to purchase 100 MB data via USSD channel for 7 days.

And I selected to purchase data (option 2 - in first attached) and I was taken the next screen and selected option 3 (second attached). From there I was taken to the next screen I selected option 2 (third attached)

I was then taken to the next screen which gave me to options:

Option 1: Purchase 10 GIGs for R365 (I think that was the amount?) for a month
Option 2: Ignore offer

I selected option 1 in error and I was not taken to a confirmation screen. i. e usually when I buy data is asks me to confirm if I want to process with the data request, I need to select 1 if I want to process or select 2 if I want to decline.

I WAS NOT GIVEN THIS OPTION to decline the offer. It was straight through. Why is the process different? R365 is an large amount when my original request was for 100 MB for R17 for 7 days! This offer is for a months data?.. it doesn't even match my original need - DATA FOR 7 DAYS.

I cannot afford this I want the transaction reversed!

I called the customer care line 082 135 on 31 May at 7:45pm and the agent advised the transaction would be reversed and the 10 GIGS removed in the next 15 mins (please retrieve this call and send it to me - I called using my cell phone number [protected])! I checked an hour later and it was not reversed.

I called the customer care line again and another agent said it's not possible?

I am very angry and disappointed how can I get two sets of feedback! The first agent raised my hopes. I CANNOT afford R365 and I DO NOT need 10 GIGs! I want the transaction to be reversed please.

I have been with Vodacom for over 20 years now! This is something I will leave over. I believe your process is broken and not consistent! I would have opted out of the purchase if I had been given the choice. This is not treating your customers fairly! Please process my request urgently the data expires on 26 June.

I am raising my complaint here, the next step would be to take this to the Ombudsman ICASA

Getting my contract to be cancelled has been a long struggle.My contract has long being expired and I have been trying to cancel the contract on my occassion. Their cancellation department always promise that I will get email for confirmation of cancellation which to date am still waiting
Cell Number: [protected]
I would appreciate if this contract to be immediately cancelled and be converted to prepaid

good day,

since i upgrade in february, the old cellphone does not read sim card.please help

For the past few months I've been asking for a letter from your Lawyers regarding my fully paid debt but they have been ignoring me plus I paid more than what I was supposed to. Ive called but the phone goes unanswered, I've send them emails but I got no response. I need that letter please talk to your people to sort out this mess for I've been pursuing them for months now so the can give me what I want.

Contract No: [protected]-4
Expired Data Line: [protected]
Active Data Line: [protected]

I acknowledge receipt of your letter and am saddened that it had to come to this. However, after numerous calling and notification through to your respective hotline of the imminent and then expired contract you continued unabated debiting my account for expired contract.

I refer you to telephonic conversation made mid November 2020 were i called in to report a contract expiring in December 2020. Despite this notification, my account was debited month end of January 2021 for the already expired contract. Again on realisation of this debit, your outlet in Irene was notified about this followed up by calling your help line to request termination of the contract. As if that was not enough, month end February 2021 the same debit went off my account. Again, your outlet in Irene was notified and a text message was communicated to your termination office. This was followed up by me calling your help line to terminate the contract once again. This was not enough for your company which again saw it fit and proper to again debit my account for the expired contract and brought to you attention on four previous occasion.

Your last straw was your deduction that occurred at the end of April 2021 which i duly reversed and requested my bank to cancel the debit order.

Faced with this narrative above as a law abiding customer obligated to honour contract signed in confidence with a reputable company, what would you gave done?. I followed up all your documented and communicated prescripts to terminate the expired contract but you continue to take for a fool or rather your cash cow. What more did you expect me to do when your processes a hell bent on making me pay for something i indicated it is not required.

I would have personally written a letter to request termination of the contract, however, that channel you terminated in favour of calling your termination helpline.

Finally, may you indicate as to when will i be reimbursed the funds that were illegally debited from my account and thereafter may you also indicate how much the contract settlement would be to cancel for the remaining months of the current active contract? I am deeply disappointed at how you have treated me as your customer of over nothing but 10 loyal years.

I was actually awaiting your call to air my frustration with your handling of my situation and to my disappointment you sent a message. Otherwise, am grateful of the email because all that i had bottled i managed to voice it out for those with hearing ears to listen and take appropriate action.

I am exhausted with this issue and very disappointed at Vodacom for you were my last hope in terms of customer service and treatment. Contracts are entered into with mutual respect that services will be rendered and payments due will be made timely on active contracts. But you seem to have exploited to your advantage the fact that you have free access to my banking details and you debited as you please.

I had enough

Regards

I am curently very angry.Vodacom is debiting me every month with the amount of 128.23 which i do not have any idea what it relate to hence i cancelled all my contrats with Vodacom. Description on statement is VODASURE VCPOL27328144.

I had the following cell numbers on my contract which are carently paid up: [protected]
[protected]
[protected]
The contract number was NM119135

An amount of R345 is deducted from my account every month while I cancelled the service on numerous occasions via its cancellation process and on the Vodacom platform on Facebook. My data contract on number [protected] expired on 21 November 2020. I indicated to Vodacom that I have a wifi service in place and that I have absolutely no desire or need to carry on with this contract. I have done so again and again. I have lost a lot of money on a service I do not use - they can check their usage records. This is painfully unfair business practice.

Good day,
went for new contact on company acc b0101910-beka manufacturing sa (pty)ltd, cell no [protected].

was at the glen vodacom in johannesburg on 8 april 2021, new contract was approved by vodacom head office.but then no stock of the huawei d14 laptop since 8 april 2021 until now and then the new catalogue comes with the huawei d15 laptop on promo and again no stock.its almost 2 months.
so either i get the laptop as applied for or explain or there should be taken care of the company because of this.
very frustrating, just want the laptop as promoted in may huawei matebok d15 for 550 a month.with all extra with.

awaiting urgent response.

On May 17, 2021 at about 12h05, Mr Berning phoned 082135 to report a lost phone with EIMI No:[protected] they give me a ref no for the phone being blacklisted. On 18 May 2021 at about 10h50 I went to the Vodacom shop in Secunda Mall to get a quotation to replace the handset, a Mr Ntuli assisted me there and asked me for my cell phone number, while I was sitting there my phone that I used now suddenly said network unavailable, I asked Mr Ntuli if he blocked my current phone and he replied no, he did not do anything. My phone stopped working in that shop. He then told me that the Vodacom customer care stopped my phone and I must go and do an affidavit at the police station so he can unblock it for me. When I phoned vodacom again they said that the Vodashop in the Mall and a person by surname Ntuli blocked my phone this morning, when I tried to resolve the matter with the Manager, Clara Smit, she was very rude with me in front of other people and said her staff does not make that kind of mistakes, now I must sit without a phone for 7 days because of a mistake they made, I am very upset on how this was handled, very unprofessional service from Vodacom in Secunda Mall. I Need my phone for work and now I must make plans on how to operate without my phone. Please assist asap

I called on the 16th February 2021 to cancel my contract which was long overdue. I spoke to a consultant by the name Itumeleng who told me that he canceled my contract but cant give me the reference number because the system is slow. To my surprise Vodacom was still deducting money from my account. I called again on the 19th of April with regard to the same issue and the consultant (Andrew) told me that my contract is not canceled, he will send the request for cancellation and i will get confirmation or a call with 7 days and still nothing happened and my account was still debited. I called again on the 6th of May and the consultant (Precious) told me that i will get a call within 24 hours to get my refund for the money debited after my call for cancelation and even today i haven't received any call.
Vodacom does not have any customer care nor do their job. The consultants are liers and not helpful at all! It is so quick to get contract from them but one will never get out of even if it has expired because they just continue debiting the account. There is no customer service at all.

I have 4 Vodacom cellphone contracts as well as a Vodacom wifi router - the signal where we live is so bad that we missed calls for my husband for job opportunities as he has been unemployed for over a year - we live on a small holding and when we are lucky to get signal for calls, we still have to go and stand outside to hear the person on the otherside - this is very dangerous at night.

Hi

I hope you can assist me as I have not had any success with speaking to Elite Mobile since November 2020. I have made numerous calls to Elite Mobile and the call has been escalated and I receive NO response to any of the escalations or my requests. I am not impressed at all as this issue has been going on for 5 and a half months now. I hope that this can be resolved speedily.

Elite Mobile billed me for 2 upgrade fees at the end of December even though I had reversed the upgrade with Vodacom on 30th of November 2020. They have the upgrades on their system and not on the Vodacom system, so noone at Vodacom is able to assist me. I received a reference number when I requested that the incorrect billing be reversed from Elite Mobile (Ref:2006435.) I have never received another response from them, confirming the reversal of the upgrade that I asked to be reversed. I have spoken numerous times with Salome at Elite Mobile. She said that she would confirm what they found with regards to the reversal of the amounts and I am still waiting. On the 15th of January 2021 I asked my bank to reverse the upgrade fee, which they did do, as I had not heard anything back from Elite Mobile.

On 30 April 2021 Elite Mobile took off 2 upgrade fees again. Ref:UPGRADEFEEEM-[protected]-2 and UPGRADEFEEEM-[protected]-1, each for R150 and R150= R300. I do NOT have an upgrade as Vodacom reversed it at the end of November 2020. Please assist me in reversing these upgrade fees, and to remove the debit order off my account for good. I spoke to Salome again on 05/05/2021 and she assured me that she will get back to me on 07/05/2021, I am still waiting! She asked me to please be patient! How patient do I need to be to get this matter resolved, I have waited since November 202 to get this matter resolved, 5 and a half months later? I can not believe how shody the service is of Elite Mobile, and as per a Vodacom assistant I have been advised that numerous people have issues with Elite Mobile. This destroys Vodacom's name. I asked Salome if they have an SLA, as their service is shocking.

I called Salome again today, 14/05/2021, and the response I got was Sorry, I will escalate it. How often does the call need to be escalated and how long do I have to wait to get no resolution to this matter?

I think I have been more than patient to wait since the end of November to get a resolution to this matter.

Regards
Sharon
[protected]@gmail.com

Please i need to retrieve my puk number and my sim lock pin

Good day

Why am I not recieving any joy with this competition, I won R50000 on the 4th Jan 2021, i was contacted by vodacom consultant on the 21st Jan 2021, he told me I will recieve a email for my documents.
I recieved a email in the 1st Feb 2021 from Jesse Golding congratulating me and requesting documents, which I sent on the 2 Feb 2021, i was told payment will be made in 30 to 60 days, I have been in contact with Jesse Golding via email and was tod I will be paid out on the 3rd May 2021, already the 29th April 2021 was 60 working days waiting, so glitch happen that she can't explain that's the reason why I haven't been paid out. Today is the 11th May 2021 and I still haven't recieved anything yet, and no one in the rewards department can give me feedback, so many people have escalated but still no feedback. [protected] this is my last reference number which they closed but still no feedback.
[protected]
[protected]
Fnb cheque acc
Debit last of the month
[protected]@gmail.com
Please can I get some sort of assistance urgently

Never in my life have I experienced such terrible customer service. Today is officially 8 weeks since our modem was delivered and we are still not connected. In the meantime I'm spending so much money on data just to get my job done.

The call centre is a disgrace, I've spent countless hours on the phone, I just get shoved from pillar to post with no solution and no explanation as to why they haven't connected me. I've been nice, I've been angry and I've even been close to tears with frustration but it all amounts to the same thing in the end - nothing!

Countless times our issue has been escalated, someone helps us for a couple of days and gives us regular feedback and then they just stop responding to emails and the whole process needs to start again with the next person. I really don't know what to do anymore. What's worse is that no one can be held accountable because you can never get through to the same person twice, everytime you call the call centre you need to repeat the same story to the next person because they can't transfer you to someone you've previously spoken to.

Even the team leaders are useless, you'd think you'd get better service from them but no help at all.

To top it all off, they were so quick to debit me at the end of the month for a service I haven't recieved and what a mission to get it reversed! I eventually did it myself through my bank. I also recieved my bill via email last week for the end of May so let's see how that gets handled.

I think it's time to just cut my losses and get another provider. After reading the reviews on here it doesn't seem like there's anything to look forward to once I'm connected other than lines being down for days on end and slow internet speeds.

I had cellphone contract with Vodacom ( cell no: [protected]) which was suppose to end in February 2021. Vodacom refuses to end the contract and keep loading airtime monthly at increased price without my consent. When i call them to cancel the contract, they hang up the phone or tell me that the matter has been escalated. This has been going on for 3 months now and nothing has been done to resolve this issue.

My name is Jackie Bahlmann. I have Vodacom Fibre with service from Vumatel. We constantly have intermittant fibre - often I am down for 4 days at a time. Every Sunday I battle and sometimes only get fibre back on Thursday.
When I call in I get told it is being escalated and that is all that can be done.
I pay in full monthly and am lucky if I get half a months worth of fibre.
I submit stuff to SARS and when we have no fibre for days it affects my ability to work efficiently. Please I am begging you to follow up for me and make sure that this situation is urgently rectified, I find my heart rate increase every time it goes down as I am so frustrated at this point. My last service request from last week Sunday has still not been resolved. SR210502-528403

Good day

I would like to complain, I won R50k on the shake competition in January 2021, I received a call from vodacom on the 21st January 2021 to say I won R50k, the consultant told me I would Recieve a email requesting documents, I recieved a email from Jesse Golding on the 1st February 2021 with a letter saying congratulations you won R50k, and requested documents from me and the letter indicated I will be paid out in 30 to 60 days, I then sent all my documents on the 2nd February 2021, I have been in contact via email with Jesse Golding, she emailed me that there was a issue with my branch code which we sorted. 30days came no payment, we emailed and she promised she's working on the payment. Then 60days came on the 29th April 2021 still with no payment. She assured me she's working on it. On the 30th April 2021 she told me payments team and her financial director has advised her that payment will be made on the 3rd May 2021. On the 3rd I asked her how long will it take to reflect in my account, she told me latest Wednesday 5th May 2021, on Wednesday no payment received, I waited for Thursday 6th May 2021 as 48hrs is over, I asked her for proof of payment she told me she does not know where the error was but she personally got them to reprocess the payment. She then told me they are processing the payment as we speak at about 9 in the morning of the 6th, I emailed her the entire day for feedback with no response from her and there is still no payment in my account on the 7th May. I need the money as I planned to use it and it belongs to me as I won. I need this payment today made immediately. Vodacom stop misleading the people give them what you owe them.

I requested a move of my fibre line at the end of March 2021 because I moved from Somerset West to Cape Town on 01 May 2021. A sales order was issued SO210331-459903.

I then received an e-mail with the following reference number on the 15th of April 2021: SR210415-459671

Vodacom had the delivery address of the new router wrong, with the result that the router was sent back to Johannesburg, despite numerous calls and e-mails from me instructing them to deliver the router to the address where I was still residing before my move or to my work address where there would be someone to receive it.

Now Octotel installed the fiber but I still don't have a router and I cannot get anyone to assist me with this matter. I've spent a total of 4 hours thus far and every time a call centre agent tells me a different story. I am also being billed for a service I don't have. I am spending a fortune on buying data in order to at least get my work done.

Can someone please assist me with this issue as a matter of urgency?

Kind Regards,
Marise Annandale

I want vodacom to clear my name and update the status, I paid my vodacom account January 2020 its already a year now but it's still reflecting on my credit history as unpaid that makes my credit score very low, kindly assist in removing my name of the list of unpaid