Vodacom

After my data kept disappearing (Vodacom's data usage showed places I'd apparently visited but NEVER have, and NO-ONE else has access to my computer), I purchased a once-off data bundle (made very sure I ticked off "once-off" and my husband double-checked with me), but Vodacom changed it to 'recurring' and the extra money gets deducted from my bank account every month (and even the initial bundle was advertised for R175, but they deducted R237). I sent repeated e-mail messages to their Customer Support, but never received any follow-up.

Beginning January 2021 I lodged a complaint online, and received their automated response: "Thank you for submitting your complaint #10660 ... We will review your complaint in 1-2 business days and inform you ..." (from no-reply@complaintsdb.com).

I never received any follow-up on this, but almost a month later (early in February, after I had AGAIN contacted Vodacom (this time telephonically) an agent ("Elvina") phoned me and said that it was impossible to stop a recurring bundle, because their rule is that if one purchases it once, it automatically becomes recurring and that it would be in place until my contract expires (almost 1½ yrs in the future!). I was very upset, and said I don't accept it (especially since I purchased a "once-off" bundle only - which would not even have been necessary if my data hadn't disappeared - and insisted on speaking to her superior. She asked me to hold the line, and a few minutes later she said that she had stopped the recurring data bundle, and confirmed that I would not be billed on this any further (Ref. 134908828717598).

But this month I was billed for it AGAIN, and the money was deducted from my bank account! For five months now almost double the amount of my contract amount gets deducted, something I did not sign up for, and don't want!

PLEASE HELP! (I tried to upload an e-mail thread, but your platform didn't allow it).

I on the 26th Jan 2021 requested a call limit to be placed on two numbers. I was told to send the instruction on letterhead and copy of ID. I was told to send it from CO email. I did. Got reply that a gmail address is not a CO email address and my query is CLOSED. I emailed back that it is not acceptable and no requirement that domain be purchased to obtain a non-gmail account. Both the above numbers were disabled. Both numbers are attached to business which had to halt as a result of the malicious actions of the staff. The person involved in the emails are a Uwais from this email address: [protected]@vodacom.co.za. This was no accident that the lines suddenly no longer work and the instruction could not be misunderstood.

Vodacom failed to register my payment on their system and blocked my line which I use for business without notice. Took more than 24 hours to get my line re-instated.

I am deeply dissapointed in Vodacom. Ive been a customer since 2004. I wanted to upgrade my contract on Sunday just to be told they have no stock and they will phone the Greenacres branch which the guy didnt coz he said there was no answer but inbetween and me standing in the door he first eats and drinks then realized Im still waiting then he was supposed to call me this morning which he never did. This is the Data shop in Baywest mall Port Elizabeth.

Had power failure on Friday 26/02. Modem bombed out. Get solid red power light. Call center unable to reset after numerous calls. I'm working from home and can't wait any longer for connection.
Call center attendance does not call back as promised. Waiting periods for attending to faults are too long.

My contract expired in november, I called vodacom before expiration date to inform that I will be cancelling and do not wish to upgrade. Agent assured me all was in order. December I receive another statement. Called vodacom again, only to be told the previous agent did not do the cancellation but this agent will sort it out. Come month end, vodacom deducts money. Call again, new agent told me the previous 1 did not cancel, but she would do it. Few weeks later, another statement. Called again, exactly the same story. Come end of the third month, I decided to block their debit order. Now I receive a statement that my account is in arrears. Call the customer care, explain the whole story, agent tells me she need to transfer me to collections. Explain the whole story to collections, agent tells me she need to transfer me back to customer care. Explain the story again, and guess what, I need to be transferred back to collection. I tell this woman that she will not transfer me as I have been speaking to 4 people and no one can assist but they keep transferring me and she just dumps the phone in my ears... What a bunch of incompentent people they have working in their customer care!

I applied for an upgrade with vodacom which for some reason was converted to a new line. I was not aware of this because when they delivered the device there was no new simcard. I have contacted them a couple of times to resolve the issue and they said that they cant switch lines on the 16th of February I spoke to Mishack he said that he will log a request for the contract to be cancelled and the device will be collected within 7 days- he called me again on the 19th to confirm this. On the 25th of February I called them again and spoke to Linda Ntsundu who was very rude - refused to give me a reference number for the call and refused to give me his team leaders (Refiloe) surname and contact details. Refiloe called me back and because I was busy with work I requested her to call me back in 5 minutes which never happened. Today (01 March) I called them again and spoke to Sasha Gope and she said her team leader Curtis Green said she must escalate my query. I requested to speak to Curtis who was apparently busy. I also requested that he calls me back and I am still waiting.

I have been debited twice so far for a line that has never been active and worse I never received the sim card

Nothing even after so many calls:
Customer service
16 February
1. Lethabo - customer service
2. Alton - Online Sales
3.Mishak - After sales
Ref: 005803100fbf9267
25 February
4.Linda Ntshudu
5.Team Leader: Refilwe
01 March
6. Sasha Gope
Awaiting call from Curtis Green - team leader

In January I was called by a Vodacom Agent selling me a new data package sim no [protected], telling me it is a better price and I can cancel the old contract sim no [protected] on 1 March. I called this morning, and I was told that the consultant lied to me, and I cannot cancel the old contract. This means I now have to pay for 2 contracts until the end of July, when I can actually only cancel the old contract. I cannot use 2 contracts and I must pay for 2 contracts and I have been blatantly lied to by Vodacom. The "consultant" told me the conversation is recorded.
I want the conversation to be retrieved where he is recorded telling me that I can cancel the old contract on 1 March, and I want the contract to be cancelled as I was told by the agent on the recording that I can do.
Now Vodacom tells me, after I have been through from department to department for longer than an hour, I must drive to a Vodacom Shop, which is 120km from us a sI live on a farm, to get it resolved. This is not acceptable. They must resolve the issue with the same channel they created it : by telephone.
This company has no integrity and is not trustworthy at all!
PLEASE HELP ME

To: Mr. Naldo.[protected]@vodacom.co.za
Cell: [protected]
Date: 17 September 2020
Re: Motivation for Vodacom Signal - HJ de Wet - Farm Bankfontein Middelburg Mpumalanga.
With reference to the telephonically discussion between Mrs.de Wet and Mr.N de Villiers the following summary, and motivation. We have recently {September 2020} moved to the Farm Bankfontein situated 30 km from Middelburg Mpumalanga - coordinates 253845S291845E. Vodacom signal is extremely poor in the area - and we need to drive approximately 1 km from our house to enable communication. We humbly request assistance from Vodacom - the following 3 Vodacom clients request support:
- HJ de Wet - Cell: [protected]
- M de Wet - Cell: [protected]
- J. Tlou - Cell: [protected]
The following reasons are applicable for this motivation:
1. Regional Safety and communication - Our general safety including the safety of our farm workers, visitors, suppliers and communication with local authorities, SAPS, Provincial protection units and any other emergency situations depends on effective signal strength which does not exist presently.
2. Communication with Eskom and working from home - Mr. HJ de Wet is still working for Eskom Hendrina Power Station as a Manager, and will continue for the next 8 years, and not only need Cell phone communication but also WIFI to execute Eskom duties. His activities require a 24 hour standby need. It is essential to communicate with Proto-teams, other emergency teams, safety related activities and normal work outputs. With Covid 19 he rotate and need to work from home every 2nd week.
3. Farming Activities - The Farm owner HJ de Wet Id: [protected] - Cell: [protected] and co-workers Jimmy Kotim Tlou date of birth 10 December 1975 Cell: [protected]; Marianne de Wet Cell: [protected] are in contract to start intensive goat farming. Without proper Vodacom signal it will be impossible to communicate and run this farming business effectively.
4. Increased Crime with emphasis on Farm Attacks - Without proper communication bad signal will contribute to ineffective protection of assets, theft and farm attacks.
5. Alarm Systems, Infrared Security Beams and CCTV Camera systems - All security systems being implemented on the farm recently, and those in process of installation, communicate via Vodacom sim cards to notify neighbor farms and protective units.
6. Communication with Family members - All members on the farm do have family, kids and old age parents situated over South Africa and overseas. Without Communication these facets create stress and communication is a necessity.
7. We will appreciate the assistance of Vodacom in this regard to have effective communication with all the above role and business players.
Regards

Good day
I have been tying to get hold of cancellation department and frankly feel that you a purposefully not answing the number 082 1958
I need to cancel the 3 data contracts that I am not using so as not to be billed for the new month

I have been on line 082 1958 number for the past 40 min.

I am not sure how many staff do cancellations but I have continually received calls for upgrades.

After 2 weeks of trying daily if not numerous time a day vodacom just far too incompetent to deliver these to my email account. Despite being told its sent nothing ever arrives and so incompetent that they cannot even deliver them to alternative email addresses which includes one of a very kind call center agent. Why should I continue with vodacom...?

I am very disappointed in Vodacom, I upgraded 21 Feb 2021 at Carnival Mall, the Sales person, showed me the special valid for only 21 Feb, is 2 x Hauwei P40 Lite, R449 for 30 months.

I thought bargain lets take it. Not only am I getting billed for 36 month and not 30 months, she failed to notify me that for the next two months my previous device will also be deducted over and above my upgraded package, pushing the monthly. To my knowledge I have been due for an upgrade ever since Nov 2020.

The Consultant asked if I wanted Caller ID, I said no, I am using True caller anyways. She billed me for Caller ID. I am also getting billed R6.99 for a cover charge, which I have not been asked or explained that it will be on my billing.

An extra SIM card was given with the second phone, I said I do not want it, she said it is free of charge and get R65 on it monthly, this morning R65 was deducted on my account from Vodacom?!

In the vodacom booklet the GT watch gets charged R29 extra for 24 months, at the store they couldnt find it on the system so said the actual cost is R49.
I took it, now it is R49 x 36 months not even 30 months.

Vodacom being a loyal customer, why can you not deliver what you are advertising. This is really not what I have signed for.

I have not yet used my products, what is the next step I want to cancel my upgrade and all my other contracts with you.

My business has been sitting without internet since the 10 of february! I have emailed and called numerous times. Every time i've been informed a technician will be getting onto it but to no avail.
The customer service is non-existent, there is no one that knows who to get in contact with regarding management for the fiber department either.
The most appalling service provider by far...

Vodacom keeps on adding the charges on the contract that is no longer in existence. I spoke to a consultant who have mentioned that they have failed to suspend the contract. They are alleging that I owe them R3, 500.41. They have been taking me from pillar to post without helping me.

I applied for a contract with vodacom and was told I was approved and after I had signed all the documents and left the store I was phoned an hour later to be told I did not qualify for the package I signed for and was offered a lesser package which I do not want the sales person then phoned me again crying on the phone and telling me that if I did not return the devices she would be liable for the money and would lose her job, I did not appreciate the quilt trip, the package that I signed for is the one I want I have 4 witnesses to this whole transaction

VODACOM
P O Box 3306
Cramerview
2060

TO WHOM IT MAY CONCERN

RE: UNLAWFUL DEDUCTION OF MONIES

Good day

Payment for the account of Isaac Muzi Mavuso (account number I7442176-4) has been unlawfully deducted from my account on the following dates: 31 May 2020, 31 March 2020, 28 February 2020, and 31 January 2020.
According to the Vodacom Customer Service, the unlawful deduction of the abovementioned monies will be rectified by Vodacom.

Attached hereto the documentation requested by Vodacom.

Regards
James W van Rooyen
Cell [protected]
ID number [protected]
Standard Bank account number: [protected] (deductions to be stopped immediately)

Date - 23.02.2021
[protected]
Reference Numbers - ([protected] - Spoke to Mzwandile) & ([protected] - Spoke to Tsholofelo)

I Phoned in this morning to cancel my Contract, and instead Mzwandile added extra charges (Options) on my line that I requested to be cancelled.

Then I phone the Accounts Department because my billing is incorrect and she advised me what Mzwandile did. Only to fin out that it cant be cancelled event though that's not what I've requested and my billing is not sorted. And its the same day!

The she told me that the billing will only stop in May but I've been paying my device since March.

Then I phoned back and spoke to Tsholofelo and he then advised me that my Contract has definitely been Cancelled but I still did not receive an SMS.

So your billing me incorrectly with a Debit order and my contract has not been cancelled x 3 phone calls later, instead there has been added on the contract and nothing has been resolved.

Good morning

My phone fell and cracked screen and selfie camera.

I called Vodacom, and they said to take it to any Vodacom shop, which I did. The phone went in 30 January 2021, to which I thought I would receive it back within 2 weeks. The client number RW19641873 never contacted me to let me know about the progress

I called the Vodacom shop twice to enquire about the phone, and the same reply of "we will call you back" was given, to which I never receive the call back. The assistant first time said, it takes about 3 weeks, now it has been almost 4 weeks and I'm the one who calls back

I would appreciate the feedback on the progress of my repairs

Thank you

We are farmers with a business 10 km from the farm. There is no signal what so ever. No customer can get hold of us and in case of an emergency I cannot get hold of my husband at the business. Complained with Vodacom many many times in Pietermaritzburg. Without any results. They did not even visit the business. On the farm sometimes also signal problems from time to time. When I am busy talking on the phone, you cannot hear anything, as if the phone switch off.

Vodacom fibre speed too slow
Signed up 20 mbps up and down speeds