Vodacom
reviews and complaints

Good day
I have been tying to get hold of cancellation department and frankly feel that you a purposefully not answing the number 082 1958
I need to cancel the 3 data contracts that I am not using so as not to be billed for the new month

I have been on line 082 1958 number for the past 40 min.

I am not sure how many staff do cancellations but I have continually received calls for upgrades.

After 2 weeks of trying daily if not numerous time a day vodacom just far too incompetent to deliver these to my email account. Despite being told its sent nothing ever arrives and so incompetent that they cannot even deliver them to alternative email addresses which includes one of a very kind call center agent. Why should I continue with vodacom...?

I am very disappointed in Vodacom, I upgraded 21 Feb 2021 at Carnival Mall, the Sales person, showed me the special valid for only 21 Feb, is 2 x Hauwei P40 Lite, R449 for 30 months.

I thought bargain lets take it. Not only am I getting billed for 36 month and not 30 months, she failed to notify me that for the next two months my previous device will also be deducted over and above my upgraded package, pushing the monthly. To my knowledge I have been due for an upgrade ever since Nov 2020.

The Consultant asked if I wanted Caller ID, I said no, I am using True caller anyways. She billed me for Caller ID. I am also getting billed R6.99 for a cover charge, which I have not been asked or explained that it will be on my billing.

An extra SIM card was given with the second phone, I said I do not want it, she said it is free of charge and get R65 on it monthly, this morning R65 was deducted on my account from Vodacom?!

In the vodacom booklet the GT watch gets charged R29 extra for 24 months, at the store they couldnt find it on the system so said the actual cost is R49.
I took it, now it is R49 x 36 months not even 30 months.

Vodacom being a loyal customer, why can you not deliver what you are advertising. This is really not what I have signed for.

I have not yet used my products, what is the next step I want to cancel my upgrade and all my other contracts with you.

My business has been sitting without internet since the 10 of february! I have emailed and called numerous times. Every time i've been informed a technician will be getting onto it but to no avail.
The customer service is non-existent, there is no one that knows who to get in contact with regarding management for the fiber department either.
The most appalling service provider by far...

Vodacom keeps on adding the charges on the contract that is no longer in existence. I spoke to a consultant who have mentioned that they have failed to suspend the contract. They are alleging that I owe them R3, 500.41. They have been taking me from pillar to post without helping me.

I applied for a contract with vodacom and was told I was approved and after I had signed all the documents and left the store I was phoned an hour later to be told I did not qualify for the package I signed for and was offered a lesser package which I do not want the sales person then phoned me again crying on the phone and telling me that if I did not return the devices she would be liable for the money and would lose her job, I did not appreciate the quilt trip, the package that I signed for is the one I want I have 4 witnesses to this whole transaction

VODACOM
P O Box 3306
Cramerview
2060

TO WHOM IT MAY CONCERN

RE: UNLAWFUL DEDUCTION OF MONIES

Good day

Payment for the account of Isaac Muzi Mavuso (account number I7442176-4) has been unlawfully deducted from my account on the following dates: 31 May 2020, 31 March 2020, 28 February 2020, and 31 January 2020.
According to the Vodacom Customer Service, the unlawful deduction of the abovementioned monies will be rectified by Vodacom.

Attached hereto the documentation requested by Vodacom.

Regards
James W van Rooyen
Cell [protected]
ID number [protected]
Standard Bank account number: [protected] (deductions to be stopped immediately)

Date - 23.02.2021
[protected]
Reference Numbers - ([protected] - Spoke to Mzwandile) & ([protected] - Spoke to Tsholofelo)

I Phoned in this morning to cancel my Contract, and instead Mzwandile added extra charges (Options) on my line that I requested to be cancelled.

Then I phone the Accounts Department because my billing is incorrect and she advised me what Mzwandile did. Only to fin out that it cant be cancelled event though that's not what I've requested and my billing is not sorted. And its the same day!

The she told me that the billing will only stop in May but I've been paying my device since March.

Then I phoned back and spoke to Tsholofelo and he then advised me that my Contract has definitely been Cancelled but I still did not receive an SMS.

So your billing me incorrectly with a Debit order and my contract has not been cancelled x 3 phone calls later, instead there has been added on the contract and nothing has been resolved.

Good morning

My phone fell and cracked screen and selfie camera.

I called Vodacom, and they said to take it to any Vodacom shop, which I did. The phone went in 30 January 2021, to which I thought I would receive it back within 2 weeks. The client number RW19641873 never contacted me to let me know about the progress

I called the Vodacom shop twice to enquire about the phone, and the same reply of "we will call you back" was given, to which I never receive the call back. The assistant first time said, it takes about 3 weeks, now it has been almost 4 weeks and I'm the one who calls back

I would appreciate the feedback on the progress of my repairs

Thank you

We are farmers with a business 10 km from the farm. There is no signal what so ever. No customer can get hold of us and in case of an emergency I cannot get hold of my husband at the business. Complained with Vodacom many many times in Pietermaritzburg. Without any results. They did not even visit the business. On the farm sometimes also signal problems from time to time. When I am busy talking on the phone, you cannot hear anything, as if the phone switch off.

Vodacom fibre speed too slow
Signed up 20 mbps up and down speeds

My contract on mobile number [protected] expired September 2021.
I am employed by Unitrans which has an agreement with MTN for all their corporate mobile contracts.
I subsequently had to cancel my contract, covert the contract to a pay-as-you-go to keep my number to have it ported to MTN.
Since 08 December 2020 I have made no less than 8 attempts to have my request processed. I first visited Vodacom in Middelburg mall without success. Thereafter I called the helpline 082 1958 on several occasions.
This was all in vain and my request still not processed.
The current state of affairs and contract continuing is without my permission or any agreement and illegal in terms of the relevant Consumer Acts.
I subsequently for the past 3 months had to carry the cost of the accounts as my employer will only be liable once it is ported to MTN for the MTN contract. This amounted to approximately R 8000?

Good afternoon!

My name is Rudzani Makwarela
This my line:[protected]
[protected]@gmail.com

On the 28 December 2020, I made a purchase of a SMEG TOASTER their Vodacom (Voda bucks store), which is online. The price of the toaster was R2899.00. I paid it through my credit card. I didn't include any Vodabucks.

Since then I have been waiting for at least tracking number or some kind of information regarding my purchase. I have made numerous calls to customer service from the 6 January till today, no one seems to be able to give me a clear answer regarding my purchase. Obviously I am no longer interested on the toaster, I just want my money back at least.
I should have gotten was assurance or Some kind of communication, but I am the one trying all the revenue to recoup my money.
I have also made a request to FNB to dispute the payment since I never received the item I was billed for, they are also proving to not able to give me straight answers. it had been months already, and the credit card keep getting charges of the R2899.00 I took. ca you please assist me in getting my money back. Thank you!
Any input regarding my money will be appreciated. This is costing me more money than I was trying to save by purchasing online. Having to seek legal and banking sector to get my money back is already money from my pocket that I do not have. And my sanity is mostly affected.

Thank you, I look forward to a productive response.

Any input regarding my money will be appreciated. This is costing me more money than I was trying to save by purchasing online. Having to seek legal and banking sector to get my money back is already money from my pocket that I do not have. And my sanity is mostly affected.

Please assist me in getting my money back plus the interest charge on the credit card and money utilised towards getting this resolved.

I started getting worried from the 6th of January when I never received a tracking number, I started calling Vodacom customer care, they would tell me they have logged my query, I would then wait a few days, and makes calls again, to a point where they blocked me and they requested I get charged for the next calls, I bought airtime of R20.00 to be told the same thing, each time I call, which can be every other week.
I went as far as checking with RAMS couriers because they would sometimes refer me there, and RAMS still don't have any record of that item.
I then went to their social media pages, facebook, twitter and other means to get their attention.

Each time, they will request from me all my relevant proof and tell me they will get back to me. Which they never do.

I went to FNB back, which is the bank card I used to make the purchase and log a card purchase dispute, they seems to be doing noticing too, because every time I call them, they start from the beginning with their investigations.

I really don't know what to do next.

Vodacom requires payments made before the end of the month in which they invoice you. I have been compliant. On the 3rd I checked my ClearScore profile and found that Vodacom has listed me as a late payer on a monthly basis. So if I make payment on the 30th, it takes 2 days for them to capture and that in essence makes me a late payer.

I noticed an increase on my debit order. Upon enquiry I was told a service fee was charged for an upgrade from 2gig to 3gig, after I had specifically did say I don't need it and cannot afford it. I have be enquiring about this for months now, still no progress or response from the investigation. These ongoing debit orders are really costing me now. May I please get a response by the end of this week or I will take the matter further.
Mercy Nonceba Kraai
[protected] number in question

Never in all my many years at Vodacom have a had such bad service. Been trying to sort out my Fibre since Saturday (13th) only to call them back now 15th for them to tell me it will take another 24-72 hours for a technician to get back to me. Do you call this customer service? Apparently technicians dont work over weekends. So now im going so sit without an income till Vodacom Fibre technicians can get to my SR. So its going to be 6 days w
ithout pay. Thank you Vodacom. I will be ending my contract with you and joining another service provider.

Cell number [protected], been a client for over 30years.
Cell phone was stolen on Saturday 13/02/2021, put claim in only to be told i have to pay over R13000.00 to get similar phone. Contract upgrade on 07/11/2019 consultant did not update insurance, only prepared to pay +- R7000.00, however we know we took out new insurance for phone. Have brought it to manager attention at Killarney mall as this is where the upgrade took place. Please assist ASAP as desperately require new phone. If vodacom rejects the above claim please be so kind as to reimburse myself in cash to the value i should receive.
Many thanks
Bruce Meyer
ID: [protected]

Early in January we contacted vodacom to inform them that we will be relocating, we however are in the process of signing the lease. We know from previous moves it takes a month for vodacom fiber to reconnect when you have relocating. The consultant however insured us that it can take 2 weeks and we must not worry.

On 14 Jan we phoned with our new address in Ballito and completed the forms.

Since then we have phoned vodacom to follow up as to when they will reconnect us. Last week Monday we were told we had not been scheduled and a manager will phone us within 72 hours to explain why and assist us. We still have not received any communication. Today when we phoned we were told it was still open and no one had bothered to even look at ourour problem. Every time we are told it has been escalated, but nothing is being done.

Vodacom asks for a month to schedule you when you relocate and despite us calling vodacom to remind them to do so we are now sitting without internet and at the mercy of vodacom.

I work from home and my daughter studies, vodacom is effecting my ability to receive an income and my daughter from studying, yet we have paid.

This morning, I had R55, 00 of airtime on my prepaid voucher loaded into my cellphone number [protected].

I have received two notices that state the following: " Your R3, 00 10MB Data Refill bundle, valid until 15/2021 has been allocated"

I never asked or ordered or signed for this service. Now my balance has gone down to R49, 00 because Vodacom has STOLEN R6, 00 of my airtime. Stolen? Yes, nobody has asked for this and you just take what is not yours. That is stealing.

I want this restored immediately because I am totally annoyed with Vodacom right now. If not done within 24 Hours, I will go to the Newspapers and tell them how Vodacom STEALS ones airtime.

You welcome to call me on the number given above.

Steve Lamb

I have bought a Fibre deal from Vodacom however the infrastructure build is still in progress so they have provided a 4G Router as an alternative until the the Fibre goes live. They sell this with a 3 months free for the 4G.

The 4G is not working as there is no signal, and although I do not pay for the service, I have cancelled my previous Wifi subscription and now I am in dire straights. My wife and I are servicing the 3 of the four big banks, which have a SLA with the central bank to have at lease 99% uptime and now we cannot service the Banks.
I have logged two service call already and after 48 hours I have not even received a call to find out what the problem is.
This is un acceptable service.