Vodacom

My wife had two Vodacom contracts and took out a third one 2
months ago. We were under the impression it was a fixed amount of more or less
R380 per month. It was actually an open contract wich was never told to us.

The first month the 3rd contract went of it was higher than
expected wich resulted in the debit order not going through . Still under the
impression this higher amount was due to extra costs in the first month we
arranged with Vodacom to deduct the missing fees the next month wich was to be 25
June. At end of June the account went up to over R5000. At wich point after
inquiring Vodacom told me that it was an open contract. Because of this
exstravagant amount the debit order was returned again. Vodacom blocked all
three phones now and insist that the money must be paid. We feel that if we
knew from the start that the contract wasn't only R380 a month we would have
taken another contract as we have not had any problems with the other two
contracts up to date. We feel we should be able to change the contract to a
closed one and only pay the amounts we were brought under the impression it
would be.

On 10 may 2014 I paid an amount towards my cell phone account via eft. On 26 may I paid another amount towards my vodacom account via eft.

Every week I had to phone the customer care centre to follow up that the amounts have been allocated. Proof of payments have been sent through on numerous occasions.

Every time i'm told that the amounts will be allocated within 7 - 14 days and that I should call back.

Today, 30 june 2014, my cell phone line has been hard blocked due to the fact that the finance department cannot allocate the money.

I've been told that I need to phone my bank to find out to which bank account the payments was made to.

I've used the wrong reference number for the payment, which i've told the call centre agent, and that the bank cannot reverse the payment older than 30 days. The money must be lying in a suspense account for unallocated money?

I've been trying to speak to a supervisor to sort this out, but every supervisor has been in meetings the whole day.

I am appalled by Vodacom and i will now cancel my contract.

I've complained on hello peter twice and Yvonne phoned me twice telling me the same thing and not resolving the matter and saying it will be escalated and their manager will call me.
No such thing happened.
I got a lousy sms from Rashieda Rashieda Jattiem stating:

Yvonnne, confirmed that she has been in contact with you and addressed your concerns.

Really? She did not!
Stop the ###iing!

I demand a cancellation!

My name is Philippa Hurson, on the contract with Vodacom it is till under Philippa Hill my maiden name, my tel no. is [protected] and my ID no. is [protected].

I have had a huge problem with Vodacom to such an extent that I am writing to you. I received a call from Elite Mobile offering a notebook with a contract with Vodacom, I accepted but asked to be sent all the information via email so I could understand it better, the email never came so I cancelled the contract via Elite Mobile, the notebook was never sent out but the dongle/modem was. I was told by elite mobile to contact Vodacom for its collection which I did in early December. They told me it hadn't been cancelled on the system so I phoned Elite Mobile again and was assured it was now cancelled.
At the end of December they were still trying to take money off my account for this contract, I left enough money in the account for my phone account which is R75. I phoned Vodacom again at the beginning of January the gentleman said they were on skeleton staff so early in January but he would process it the next week. I heard nothing so presumed it was sorted till at the end of January R898. was taken out of my account, so I started calling again and spoke to so many people, each time it was under investigation and I would be contacted. Nothing happened their service is appalling as you have to tell the same story each time and they just transfer you without saying each time I asked for a supervisor but they were never available.

I gave up calling and started the email process which you can see underneath. I was asked to contact Elite Mobile again to arrange for collection of the modem which I did and it was picked up on the 30th April. The last conversation I had was with Pulane Trok who told me I should contact Vodacom to find out if it had reached the Depot. I phoned the cancellations department and they said it had been returned but there was nobody who I could talk to at the time. My number has been cancelled so I cannot receive or make calls and I have given up trying to contact Vodacom as they are so bad at sorting things out. I want my money returned.

As I do not have a phone you will have to contact me on my work number or via email if there is any other information required. I am hoping you can assist me.

Thank you
Philippa Hurson
[protected]

For many years i have had my Cell Phone Contract with Vodacom and I was due for my Upgrade this year and I went to the Vodacom Store and i have always had a business contract for the phone i took was the Samsung with the Gear (the watch)
i contact the Vodacom Store that i took my contract to cancel the Gear as my Contract was just to expense and i am now told that i must pay a fee of R4000-00 to cancel, i have been loyal to Vodacom and i think this is unacceptable and unfair. I really hope that someone will call me regarding my Complaint and hope to Cancel my whole Contract with Vodacom and take my business some where else as i have being very faithfully in making sure my Contract was debited every month and to be treated this way is Unacceptable. i am very dissappointed with Vodacom itself and i want to speak to someone who will be able to help me.
I awaited your call in this matter... My name is Cuben Naidoo and my Number to call is [protected]/[protected]

Don't know what is going on with Vodacom, but their network coverage is going from bad to worse. No use calling customer care, because nothing is being done, try their website or My Vodacom and every second page has a technical error ! How can anyone work when you have to rely on a Internet reception that is more off then on, and most of the time the best you can hope for is Edge, 3G is non existing. You can not even have a decent phone conversation without being cut off, because of poor reception. Then they still put ads on television promoting their good coverage, really this is false advertising! Lately it even spread to bigger towns in Mpumalanga like Middelburg, really guys something must be done here and fast!

I booked my Samsung Galaxy S3 in on 06/05/2014 for repairs - error message on camera reflects "camera failed". The phone/unit was sent to Vodacom repair hub in Cape Town, and a few days later, Grant (service manager @ V&A store) called to report that the technician traced "liquid damage" to the unit and gave me a repair quotation of R672.00 to replace/solder the board. I rejected the quote and collected the unit on 14/05/2014. I only opened the phone yesterday 20/05/2014 to insert my sim card, only to discover that the back cover was left unscrewed, it doesn't even close properly, and it exposes the entire inside of the phone. I cannot even believe that they would return a unit without putting it back together, into the original condition that it was received in by them? so what... just because I rejected their quotation, that means that they don't have to care about how/what condition they return the unit? TOTALLY UNACCEPTABLE! I will be taking the unit back to them today for proper repair and would expect some sort of compensation. *****EXTREMELY IRATE CUSTOMER!*****

I have made numerous complaints to Vodacom about the usage on my phone however this just never seems to be resolved. The data usage on my phone is outrageous. I have deleted applications switched off my cellular data at most times and yet run out of my 500gb data within the 1st or 2nd week of the month. I can barely use the data as my phone just loads and loads and loads and eventually i close the downloading the email or online search I am doing. They can never tell me what the data is used for and can also not prove to me that the usage they have is valid. The last 3 months i had to buy additional data due to me not wantingto be charged out of bundle rates which is even worse.

PLEASSEEE PLEASSEEE HELP ME> [protected]@yahoo.com

Vodacom is doing sim swaps and locking my phone without my consent, it happened now for the 4th time in 6 months, and their excuse is that someone is calling in and giving in my details and are requesting for this to happen, but how on earth are they going to know what my last airtime recharge was and what i use for my Talking points, I am now fed up with this nonsense, if this happens again i am going to change networks!

Yesterday 15:12:44 I went to bayside Vodacom since ma fone went off n
refused to charge. A lady by Andrea Folgado assisted me. I told her wht
my encounter was and tht I do nt knw whether ts the charger or the
battery tht was faulty so she took out ma charger n put in a new one
which costed R259 (HYBRID) and I bought it since I could not afford the
original one which costed R529. When I got home I put ma fone in a
charger n it ddnt charge only to discover then tht ts the charger tht
was faulty not the battery. To my surprise when I got to vodacom today
I was told to wait for the person the assisted me the previous day (bad
customer service). I waited for her until she was done with her clients.
She then came to me. She told me I cnt gwt ma cash bck the only thing
they can do is to gv me etym. (R260 etym on top of thw balance I
already hv). I refused. She told me to keep the battery n use it at a
later stage. What exactly was the point of goin to Vodacom if im gona b
forced to buy things I do nt need. All I want frm these ppl is ma money
bck I was even offered to buy a R300 original charger instead of the R89
one. Why mus I pay for their poor service cos if this lady wud have done
the ryt thing I wudnt b writing this nw. To make it even worse im am
told to go bck ther tomoro...what I fail to understand is if they can ring
airty of that amount qhy cant they jus take the money out of the till
and give it back to me. Self service terminals are doing a greater job
than their staff I tell u...

I was contacted by Vodacom collections department on 13 February 2014. They had apparently traced me on my ID number. It seems a contract was opened using my ID number and is now in arrears. I lodged a affidavit with Vodacom and also asked that they let me have a copy of the contract signed as well as a copy of the ID used to open the contract. I have tried numerous times telephonically and by email to get Vodacom to send me the information i require as i would like to open a case of fraud with the SAPS. The documentation is not forthcoming and all i get told is that firstly it was with a Senior consultant and now with the Forensics department. The account has been listed on the credit bureau and so is immediately having an impact on my credit record.
I urgently require the documentation i have requested in order to open a case and have asked Vodacom to urgently remove the account from ITC. While they are taking their sweet time to investigate the matter, my name and reputation is being tainted.
Any assistance with getting Vodacom to let me have these documents will be appreciated.

i went to a voda shop to buy airtime and data bundle for my self and my husband. i bought this at 13:41 and at 14:30 while trying to make a phone call i realise i didnt have airtime on my phone, i called 111 to find out whats the problem caused i've just recharged and my balance is 0.00 and they confirmed that the airtime and the data was never loaded, so i required that they assist me cause i still have the receipt with me but they told me there was nothing they could do, i must just go back to the shop, not considerring how far that is. anyway, i drove back to the shop and only to be told that they cant do anything for me, they need to send an e-mail to some department and will get back to ma later or tomorrow morning. so i told them i need the airtime NOW, i need to make a call NOW, and i demanded they give me the airtime which i paid for and my data or REFUND me baqck my money so that i can buy the airtime else where, i spent R408.00 for the airtime and the data bunble and i had to leave the shop without my airtime & data and without my money. it is now the next day 09:30AM and i havent received my airtime nor my data. vodacom took my money R408 and cant give me my airtime. PERTHETIC!

Dear Sir,
I have been having difficulty with Vodacom regarding my accounts. I have been overcharged on several ocassions
and the trend is not changing despite my having requested them to cancel all internet access of my account since
after I paid more than R11 000 for calls they failed to even provide me with an itemised billing statement thereafter. My phones had been
soft-locked since november 2013 and after a R4 044 debit on the 2nd Jan 2014, my phone was unlocked for three days and now it has
an over usage of more than fifty percent.
I have sent e-mails requesting assistance from vodacom in vain. I have called them several times but in vain.
Is there a way in which this carnage can be stopped?

Dr. A. M. Morake
Cell [protected]

I have had an account with Vodacom for three cellphone contract. I was recently handed over to attorneys. I was told that my account was being handled by this other rude lady.

Ever since I’ve tried talking to this lady to try and understand how my account was handed over and try making arrangements to pay. She forever doesn’t want to listen to anything I have to say but starts screaming at me that Vodacom needs the entire settlement amount ( R10 172.82) and if I don’t pay drastic action is going to be taken on me.
This woman has even faxed my private documents to people that I have not authorized and this is an issue because now my private information is being distributed to anyone. I have since asked her about this incident and all she tells me is she’ll call and fax anyone that she wants to and share my information with. She has even notified me that she’s going to garnish me because I have not yet made the initial payment.

So all I wanted to know from Vodacom is, is this how clients should be treated just because they not paying their account?

Vodacom is running these 24 hours promotional calls where they phone you at all hours to offer you these free promotional changes to your existing contracts. I was called 3 months prior to my data contract with vodacom ends, where they offered me a promotional extra data for the remaining 3 months, at less cost than what I am paying now. I told the operator that I am not interested, as I am definitely ending my contract on the 17 dec 2013 when the contract comes to an end. He then continued to tell me that this is not an upgrade, it is an promotional offer, which can be used for the remaining 3 months and I can only score by doing this. For no extra charge, they will double my data from 1g to 3g, for the remaining 3 months, at r199 per month, where I am not paying around r250 per month. I emphasized 3 times that I am still terminating my contract in december, he repeatedly said that I am still able to do so, as this is a promotional offer, not an upgrade. I then agree to this. The entire call was recorded as per their initial opening statement when they call you. When I called the vodacom contract department middle of nov to terminate my data contract, I was told I can't cancel it, as an upgrade was done 3 months ago on this contract and that I am liable for this for the next 2 years! When I told her what happened and that the agent must have messed up, she told me to go to the police and file a complaint of fraud against them... Unreal! I was furious! I called their upgrades department, escalated to their senior people, where they promised to have this sorted out within 48 hours. I told them to pull all the phone records as that will confirm all the discussions, which they agreed to do. Nothing happened! This is now 4 dec, and I still have not had a single call or response from vodacom. I called them again last friday and was furious and escalated it again, only to be told that they realize my frustration and would escalate it further and promised feedback within 48 hours... It is yet again another 2 weeks with no no response from vodacom! This is absurd! I do not want the contract! If I now cancel my debit order on the 15th dec because they don't care and don't respond, I will be blacklisted! How is this fair! How can a huge organisation like vodacom just get away with this. They are stealing from people and don't care that it impacts our lives... What can I do!

To whom it may concern. I'm a very unsatisfied customer and at this point I have had enough. The last two months there has been debit orders going of my account for the amount of R275. That's for October and November. Then I went to cape gate and ask the guy what's going on why are you guys taking money when I settled this account in may 10 2013 for the amount of R875.75. So he said its a new contract that we have to cancel so okay we cancelled it. Now the 2nd December there went a R470 flying! After it was suppose to be the last debit at the end of November. Now I just want to say I'm not going to stop until I get all the money vodacom took from me. As I'm under debt review I can't afford money going missing that I don't have anything to show for. At my workplace if I do something wrong I have to pay for it. Someone in your department made a mistake and they have to pay.
Kind regards
Angelique Cilliers

To Whom it may concern

I would like to lay a complaint to the relevant department against the Vodacom shop at Durban's King Shaka International Airport.

I purchased a cell phone cover to the value of R399.00 on the 12/10/2013 I hadn't even opened it and everything was still in its original packaging and form when I exchanged it 7 days later on 19/10/2013.

The guy who assisted me at the store took the cell phone cover back and told me that I will not be refunded on the same day as it was a card purchase and advised that I put all of my card details down and they will perform an offline transaction on Monday 21/10/2013. I did that and waited till Thursday 24/10/2013.

I then called the store, The person who answered gave me the contact details of the head office store saying that they could not help me. I then contacted the head office store who then told me that they were going to transfer me back to the Vodashop store at the Durban Airport, because that is the store where the purchase was made and it is them who should have assisted me in the first place. As a person who works with customers on a daily basis this kind of incompetence from Vodacom is unexceptable. The reason for the exchange was simple the day after purchase I saw a more attractive cell phone cover hence I didn't even bother opening the one I originally purchased. I am aware that if I exchange a purchase within 7 days I am entitle to a full refund.

All I want is my R399.00 back into my banking account. I am disgusted with the service I have received and the amount of time I have to wait to get my own money back. I am now left without a cell phone cover and without my refund. Please treat this as a matter of urgency.

Thank You!
Kind Regards,

Jacqui

since mid august 2013, R144.00 has been deducted off my bank account. this happened again mid September and october 2013 for an active number I do not have or know nothing about. I've tried calling vodacom's customer care line, mailed the head office in johannesburg (fraud dept) but got no feedback. i'm fed up and frustrated. please help as i cannot keep losing money this way for something I don't have, use or have knowledge of.

My cellphone line was locked by an unknown person on the 05.08.13. When I phoned Vodacom, they said that someone did phone in to lock my line, the callcentre agent failed to take down a name of the person. I explained to Vodacom, every time I phone Vodacom there is security procedure they follow with me in order to establish whether they are speaking to the correct client. Why wasn't this procedure followed with the person that phoned in to lock my line. I requested the recording in order to establish who has phoned in and whether Vodacom has followed security procedure. I was told the procedure to get this record was to open a case at the police station whereafter Vodacom's fraud department will communicate with the police to get a subpoena in order to get the recording, they cannot just issue the recording to me. I have opened a case at the police under case no.: CR44/08/2013. I did received sms confirmation from the Mondior Police station, however seem like I have lost the sms on my phone to confirm who the investigating officer was. I was told that my query would take between 7 to 14 working days. I have been waiting almost 2 months now for positive feedback from Vodacom. After 2 complaints on HelloPeter and several emails and telephonic conversations, I am told by Vodacom to be pro-active and get the subpoena from my attorney. I have said to them I'm not going to spend any more phone calls or costs on them, they have made the mistake and they need to rectify this. Then I am told by Moenier de Vries from Vodacom that the guy who advised me that Vodacom will communicate with the police, he is only a customer care consultant and basically he said that this is not the procedure that will be followed. I am not interest in that they advised me incorrectly, then they need to train their consultants properly to provide the correct information. They also tell me that I need to wait, their fraud or forensic department will get to me when they get to me, what a terrible attitude to have and this after I was also told and confirmed via email that it would take between 7 to 14 working days. My last complaint in Hellopeter was on Friday, the 27th of September 2013 and Vodacom responded that they will be in contact me with me to assist with a resolution. Up to now no one from Vodacom has phoned me. On the 06.09.13 I spoke to Moenier de Vries, who tried to assist said he will try and get the recording and see what he can establish from listening to the recording, however he cannot provide me with the record, which I understood, after our conversation on the 6th he asked me security questions, how secure is this? On the 10.09.13 he phoned me back, said he forwarded the recording their forensic department. He confirmed that it was a lady that phoned in to lock the line. When I asked him if security procedure was followed he was very evasive to answer and only said that the lady was able to answer some of the questions, how do you still gain access of you cannot answer all the security questions. Then all of a sudden now he cannot provide me with the info, he only said that he cannot provide me with the recording but can supply info of what was said. Vodacom does not come back to me and they have compromised one of the customers accounts. Maybe by avoiding this matter they think that I will leave the matter and they will get away with compromising my account. I am not leaving this until I get the recording and establish if Vodacom is at fault here. Please can someone assist me to get Vodacom to respond to me with positive feedback and in order for me to get this recording, I am very frustrated with this.