Vodacom

I originally called the vodacom customer care call center to enquire why my blackberry bis was being stopped on my account. I was due to upgrade but was waiting for a specific phone to come in. During my phone call it came to my knowledge that I had last upgraded in october 2012. Throughout this conversation my mental capabilities were being undermined my one of your call center staff, portia, who kept telling me “she had explain and does not understand why I don’t understand”. She was trying to explain that I had to work out the extra months from upgrading early, but could not tell me how I have gone from starting the contract in october 2004 to needing to wait until december 2014 to cancel. She had previously spoken to my father and mother, to acquire permission to access the account as it is in my fathers’ name. Portia also kept telling me “if I do not understand then I must ask my parents to explain as they understand. She also said I must go to a vodashop to get them to explain to me. Just out of interest sake I ask my parents if they understood what portia was explaining. They both asked me in what respect as they had spoken to her about their own contract and not about mine. My mother did however say she was extremely rude and it seems that but telephone manners are all that is needed to work at the vodacom customer care call center. Strangely I had also spoken to a manager, think his name was mpho, who also could not explain and was just as rude. So to get a better explanation I went to my closest vodashop, which is at musgrave center. By this stage I wanted to cancel my contract as I was no longer interested in doing business with vodacom. My mother even said she made the biggest mistake by upgrading with vodacom. When I was eventually assisted, I was told that vodacom normally cancelled the bis on the 21st month of the contract and could not tell me why. He then advised that I go to a vodacare shop, but should not use the one in durban, as they are useless, but rather go to gateway. So I went to gateway. I was told there that my contract must have been signed in december 2012 as that was when I could cancel. When I asked about my bis, I was told that bis was used in a pro rata format and that is why I have already used 24 months. When I went home I looked into this story a little more. Only to discover that the upgrade was done on the 18.10.2012. So I went back to gateway vodacare to find out more. I was told that the previous contract must not be considered when calculating the contract expiry date and he does not know why I cannot cancel my contract. He then tried to call the cancellations department who never answered and said he left a message for them to call me back as the are very busy, however he does not think that they will call today as the close at 16h00. I am still waiting for them to call me back. I also enquired what it would cost to cancel the contract early and he said I would have to pay r74.00. I then called vodacare again and they advised me to call the cancellation department on 082 1958 and they are open from 08h00 until 18h00 or 17h00 on saturday. Well they never answer that phone, so I went back to gateway vodacare. To my surprise I was told yet another story. So I was told the same story of how when you upgrade early you still have to finish the last three months at some stage. This time I was told exactly how I went from beginning the contract in october 2004 to ending in december 2014. Strangely enough when I asked him how much it will cost to cancel early he told me r186.00, where did this price come from. Thanks to poor customer service and high prices from vodacom, I have no time for vodacom. I will never take out another contract with vodacom and will make sure everyone sees the bad service they give. You seem to always advertise how fast lte is, try lte your staff. All I want from vodacom is my number, so please tell me how and when I will get my number free to use on a helpful service provider.

I have recently become the victim of sim card fraud.

The sim card that I got on my vodacom contract (Attached) for a top-up data package of r69 per month was stolen from my car whilst my samsung tablet was in for repair. To my knowledge this sim card was only a data card and would be capped to the data as per the contract for r69 per month and that should I require any further data/airtime I would need to top up.

At no point did anyone explain or is it stated in the contract that the line would be open for calls and airtime unless topped up. I never received invoices for this line ([protected]) since I signed the contract, only the r69 per month was shown on the monthly statement. It is not even possible to view from my vodacom account online.

The first notice I received of the amount charged against this line was on the 29th september 2014 when a deduction of r7, 688.93 came through on my bank account of which only r2, 030.39 was for my red vip cell phone line [protected]).

I immediately contacted your customer services line where it took the operator about half an hour to locate what the charge was for. After I phoned the number it was picked up by someone else on the other side and I requested the operator if it is possible to trace to which the reply was no. I then requested him to immediately block the line. He promised to report this to the fraud line and they would call me within 48 hours – I am still waiting almost a month later!

Unfortunately the person that stole the sim card had already made another r4, 730.55 worth of calls on this limited top-up account before I found out that it was stolen.

I hold vodacom responsible for the full amount r10, 389.18 (Less the 2 months r69 per month) as this is a top up account and no calls or data above the r69 should have been allowed without a topup on the account made by myself.

This was the forth time I handed in my gear for repairs for my Samsung galaxy note 3. It was handed in on the 10th of October, when I return yesterday to enquire about the gear, they can not find it, it's missing. This is not the first problem I'm having with this shop. Previously when my handset was in for repairs, 4 weeks later I went to the shop, they gave me the wrong phone back.my nr [protected]

The last week of September I took my contract cellphone which is now a year old (Blackberry Q5) to the vodacom service repairs centre in Lakeside Mall Benoni. The so called technician who was very rude (obviously not wanting to work on a Saturday) took one look at the phone and said you can throw it away. The problem was that the phone said battery not connecting or something like that. He said its water damage and they wouldn't be able to repair it and can be thrown away. I said to him that the phone has never been close to water or steam and cannot be water damage as no one ells has the phone except for me. He responded ''oh sorry that is how it is and I don't know how but its water damage) and he starter to help the customer behind me rudely taking his concern ells where as now I was starting to irritate him. Not being happy with the answer he gave me I took the phone to a local repairs shop. the guy had one look at it and said that is a software problem. he updated the software and after me needed to pay R700 the phone is working 120 %. I have 2 contracts at Vodacom and feel so disappointed that that's how they treat their customers just because they are lazy as hell. I want my money back which I needed to pay to get my phone (that is under warranty and covers software) back!

In the month of may 2014, vodacom DO bounced due to no funds in the account and the bank charged me R135 for that. 2 weeks later I cancelled the DO and at the end of June I want to Colombine vodacom outlet and paid R450 and again in the month of august R200. However Vodacom agent called me saying my account is in arrears with an amount of R699. When I followed up with them they said I last paid in April. They told me to send a proof of payment however I only managed to send the one for august and the outlet could not assist as they wanted me to give them the date I paid at the beginning of July. The line they have closed I have never used the number. The problem is that I might end up being blacklisted and the vodacom agent i spoke to in 2 different occasions was so rude to a point that she dropped the fone on my ear. Please assist, I want to cancel this and my name not to be listed as of a bad payer. The contract is ending at the end of November 2014

Mr Fanie Van Eeden

ID [protected]

Cell number [protected]

Office number 017
6245159

Re: Complaint about bad service and con trick by
Vodacom telemarketing

Since the inception of cell phones I have had
this contract and number now VODACOM IS PLAYING ALL KINDS OF FUNNY TRICKS ON MY
BANK ACCOUNT

1. At the beginning of June 2014 ± 4th July Vodacom
call centre phoned me about an up-grade of my cell phone contract [protected]

2. On the 17th June Vodacom and I agreed on a
Asha Nokia 210 enquiry number [protected].

3. On Friday the 20th we agreed that the hand
set will be delivered to c/r of mill and north road Bethal enquiry number
[protected]

4. On the 23rd July the up grade request was
done 0821959 enquiry number [protected]

5. On the 23rd I was conned into the following unwanted stuff Tech secured,
Everyday off peak, elite mobile order; way bill order COMI00155057Tech trace
EM3899587-4, Kintel EM [protected], EM [protected]

6. Upgrade quation [protected] spoke to Channell wrt to cancelation
of Kintel Techsure, tech trace. The cancellations were agreed upon.

7. On the 29th August 2014 Bianca from “OUT
BOUND” contacted me who informed me that I have a new contract with the
following number [protected] and recommended that I cancel the contract with
Vodacom because I am the ownwer of
number [protected]

8. On the 29 th August I called the customer care number
082111 who referred me to cancellations.

9. On the 29 th I phoned cancellations at 082 1958 spoke
to Meggan with no joy, transferred to Jeffery again no joy he transferred me to
Rework and again a hopeless meaningless discussion. NONE OF THE AFORE MENTIONED
WERE PREPARED TO GIVE ME A REFERENCE NUMBER for the calls made.

10. On 30th July I received a SMS that upgrade
quote 9201013 was reversed and contract term reset to18/10/2014 contact number
0821959.( see item 6 above)

10. On the 31st August 2014a Uchoose Flexi 150
with number 071 6884428was activated

11. On the 2nd September 2014 Bianca from
“OUTBOUND” contacted me on [protected] and reinstated my long time standing
Vodacom contract on the number [protected]. Bianca also recommended that I
consult a Vodashop.

12. On the 5th Vodacom contacted me again via
my [protected] number and made some daft demands about having to return a hand
set.

13. On the 11th September at the Voda shop
Secunda Mall I did not get any use full help, however Sefudi Makgamaata (Sales Consultant) after
talking to an informant recommended that I go to the SA police and open a case
for the record.

14. On the same
day 11th September I tried customer care again and did not get any
help Faith the tele girl and a man in the back ground (Supervisor) could not
help at all they told me that I must deal with Vodacom Direct.

15. Today your Cancelation telephone number 082 1959 does
not work..12th September 2014.

IN MY OPINION VODACOM HAS CONNED ME INTO SOME THING I
DON’T NEED WHY ON EARTH WOUL A LIFE LONG MEMBER OF VODA COM WANT A SECOND
PHONE?

I got my samsung S3 mini at the end of April. During this 4 months it has been to the repair centre for the second time. Now I'm waiting 4 weeks for my phone to return and since then I lost data that I pay for extra and soon maybe more. I've spend hours on the phone to get my phone back because it's used for my business. I can't under stand why certain couriers can have your stuff with you in a day en ather
companies takes weeks. As I understand vadacom doesn't respond to the consumer protection act. I am tired of paying for something that is more away for me than in use.

I have a blackberry 9720 phone which i got on contract 7 November 2013. The phone started having problems of reeboting itself and when it switches on the battery would be low when it was full before rebooting. I booked the phone in for repairs on 6 June 2014 at Mafikeng, the phone was there for 2 weeks, only to find out only the battery had been replaced. 2/3 days later the phone started again. I booked it in at vodacom Litchentenburg, i was initially told the phone was physically damaged and that i had to pay R1500 for it to be fixed. I requested proof of the damage(photos) no one was able to send the proof, eventually after all this i got the phone back and it was not the same phone (i was given a REFURBISHED phone), i sent it back to vodacom centurion they sent the same phone back to me, when asking why i was told my phone was 7 months old when i booked it in for the 1st repair and that it had exceeded the 6 months period to get a new phone.I decided to take the refurbished phone, charged it. The same day i started using it..it died and couldnt switch on nor charge. The phone was the collected by RAM from me 27 August 2014, after all this i called vodacom and i was told i am gonna get the same refurbished phone..it has been fixed and i dont know when they will deliver it.

NOTE:
I stay in Zeerust- theres no vodacom shop here and i had to travel back and forth 160km to take the phone for repairs and to also collect it. PETROL MONEY WASTED!
I am still paying for a phone that is not in my possession...4 Months later the phone is still going back and forth for repairs. Still not in my possession to this date.
My phone was 7 Months old when i booked it in for repairs but vodacom is giving me a refurbished phone...i dont even know who used this phone before, but my phone was new.
I spent hours calling vodacom and going back n forth to their shop and i never even got an apology for the incovinience caused.
I want to cancel this contract but i cannot even do that without paying a huge cancellation fee when the fault does not even lie with me.
M completely and utterly disgusted by the level of professionalism vodacom has shown..lesson learnt i will make sure i spread the word and ensure no one i know takes a new contract with vodacom

I order the SIM card uChoose Flexi 150 contract from Vodacom. But, they delivery the incorrect SIM and the incorrect telephone number to me .(I request my old number carry to the new contract.)

Then I phone to the Vodacom customer care centre since this morning 8:15am - 10.34am still waiting on line.

I just request them to fix my problem or cancell the contract before I use!

I’ve done a upgrade in March 2014 – was on a MyGig3 for R169
+ R8.99 xtra data Sim

Upgraded to MyGig1 with Samsung Tablet for R279 + R8.99 xtra
data Sim – done by Mercia Koopman
1 Apr – xtra sim was not working – Mercia said she made a
mistake and gave a xtra data Sim and loaded R149 1gig on it. Invoice R279

1 May – xtra sim was still not working – Mercia said sorry,
she still didn’t fix the problem – I need to come to the shop and fetch a new
xtra sim, loaded with R149 on it. Invoice R279

June – received my invoice – an additional R97 connection fee was charged and a additional R99 Subscription Data sim was charged and a R3.19 Data sim was charged. Invoice R478

10 June - I phoned Mercia – she phoned me back to
confirm she will rectify the mistake and make sure they credit the R97 and R99.

1 July - The debit order went off yesterday – it was again….
NOT SORTED OUT/FIXED AS PROMISED!

BETWEEN 2 JULY AND 26 AUGUST I'vE SENT A MILLION EMAILS - STILL NO JOY!

Hi there, for the last 8 years I am on 3g contract with vodafone mobile broadband internet connection. it's never been so bad: drop down connections, no transfer possible, no downloads possible, freezing pages, can't open any web site, or open after hours if any... like today and everyday. i've been told again and again to wait: last sms from 16/09/2013 08:24:‘dear vodacom customer, please be advised that we are awaiting a new site planned avian park for your area to improve signal coverage and will keep you updated with progress. we can however not provide a timeframe for completion. we would like to thank you for your patience. kind regards, vodacom customer care lena field’wait, wait! since 27/11/2011... first it was bible house now avian park...?! nedkempton parkcbd next to ot international airport — for 3 years I complained do not remember how many times now and always receiving the same answer:the last one dated 06.05.2014:dear ned nedialkoythank you for the email. our records indicate your service request; s3-tkq37-7o780 is still with our network division pending for the future plans in the area. you should be informed by the senior agent from the network division as soon as the feedback becomes available. regards, kabelo mogorosicustomer careeservice team — future plans in the area... my questions are: when after I am struggling for more than 3 years what is the problem now that affects the network (it was not like this until 2011) at the same gps place i'm living for 17 years... really I do not understand... somebody there to explain me ….!

Ps. even now it’s getting worse: I can't do my banking on internet already because connection keep failing right in the middle of transactions...

I got a new contract for a Vodafone Mobile Wi-Fi R206-Z in March 2014. The wifi router lasted for 3 months and then suddenly didn't want to switch on anymore. Worked the one minute and the next it was dead. Send it in for repairs and after a week they said that it was beyond repairs and replaced it with 'n new model. The second one lasted 2 months and then the exact same thing happened. How is that possible? How can Vodafone manufacture products that only lasts for 2 to 3 months, but you have to take a contract for 2 years? Pathetic!

I took out a contract for my teenager (school going) the representative told me that I would be paying about R 100 per month this was a new android phone, which after the first 2-3 months I received huge bills from Vodacom I took the phone away from my son I phoned Vodacom and asked if I could cancel this on the basis that the sales consultant misrepresented the detail and my billing result was clear and the sales person knew my concern from the start that it was for a teenager they said no that I would need to pay the full contact or pay monthly until the contract if over which I accepted to do and continue to make the payment this was about 2010 I never received any further
billing from Vodacom after the contract expired and did not think anything of it either because I knew I did not owe them anything. Now in 2014 March I received billing from them all of a sudden for this small amount realising that they must have been debiting me all along and have not stopped the contract. I phoned Vodacom after speaking to so many incompetent people on the phone (its always the clients
phone and the company is clearly not to blame in any way!) I lost my sense of humour as I wanted billing stopped and cancelled from been debited. I logged a complaint on Hello Peter and a representative of Vodacom came back and asked me for details (who you spoke to when you spoke to going back so many years!) I have long gone destroyed the sim card and no longer have this phone either.

I gave him my identity details as they should have record of this on their billing system and requested that cancel this besides the refund that I believe is owing to me they make all sorts of excuses not to give you which is so typical of a corporate company! I have now received a letter of final demand for R 144.50 letter dated 10 July 2014 ref I2355717-1 I ask why after I had specifically instructed Ragmah Stevens representative of Vodacom who handled the Hello Peter 25 March 2014 complaint to cancel this and he has not done so!

I am tired of been ripped off for so many years by Vodacom and this needs to come to an end now! Worse mistake was
to take out a contact with them!

Dear reader
I am trying to sort out outrage usage of data on an account I had with Vodacom, since October 2013. I went to their offices for 17 times and to their head office 4 time and my wife 3 time to sort out this mess. I have a few emails where I was promised that this matter will be sorted. I had a few calls where the same was promised. The amount keeps on climbing upwards and I don't even have the sim cards anymore. I really tried to solved this problem but yet still there is no progress The manager with the customer care at the head office, Me Di-ann does not even want to speak to me, her secretary is trying to solve the matter but every time get calls but nothing get solved. Today the legal department called me and want to know when I will pay this account. Please, I am desperate and urgently needs help. Best regards. Leon vd Merwe

My wife had two Vodacom contracts and took out a third one 2
months ago. We were under the impression it was a fixed amount of more or less
R380 per month. It was actually an open contract wich was never told to us.

The first month the 3rd contract went of it was higher than
expected wich resulted in the debit order not going through . Still under the
impression this higher amount was due to extra costs in the first month we
arranged with Vodacom to deduct the missing fees the next month wich was to be 25
June. At end of June the account went up to over R5000. At wich point after
inquiring Vodacom told me that it was an open contract. Because of this
exstravagant amount the debit order was returned again. Vodacom blocked all
three phones now and insist that the money must be paid. We feel that if we
knew from the start that the contract wasn't only R380 a month we would have
taken another contract as we have not had any problems with the other two
contracts up to date. We feel we should be able to change the contract to a
closed one and only pay the amounts we were brought under the impression it
would be.

On 10 may 2014 I paid an amount towards my cell phone account via eft. On 26 may I paid another amount towards my vodacom account via eft.

Every week I had to phone the customer care centre to follow up that the amounts have been allocated. Proof of payments have been sent through on numerous occasions.

Every time i'm told that the amounts will be allocated within 7 - 14 days and that I should call back.

Today, 30 june 2014, my cell phone line has been hard blocked due to the fact that the finance department cannot allocate the money.

I've been told that I need to phone my bank to find out to which bank account the payments was made to.

I've used the wrong reference number for the payment, which i've told the call centre agent, and that the bank cannot reverse the payment older than 30 days. The money must be lying in a suspense account for unallocated money?

I've been trying to speak to a supervisor to sort this out, but every supervisor has been in meetings the whole day.

I am appalled by Vodacom and i will now cancel my contract.

I've complained on hello peter twice and Yvonne phoned me twice telling me the same thing and not resolving the matter and saying it will be escalated and their manager will call me.
No such thing happened.
I got a lousy sms from Rashieda Rashieda Jattiem stating:

Yvonnne, confirmed that she has been in contact with you and addressed your concerns.

Really? She did not!
Stop the ###iing!

I demand a cancellation!

My name is Philippa Hurson, on the contract with Vodacom it is till under Philippa Hill my maiden name, my tel no. is [protected] and my ID no. is [protected].

I have had a huge problem with Vodacom to such an extent that I am writing to you. I received a call from Elite Mobile offering a notebook with a contract with Vodacom, I accepted but asked to be sent all the information via email so I could understand it better, the email never came so I cancelled the contract via Elite Mobile, the notebook was never sent out but the dongle/modem was. I was told by elite mobile to contact Vodacom for its collection which I did in early December. They told me it hadn't been cancelled on the system so I phoned Elite Mobile again and was assured it was now cancelled.
At the end of December they were still trying to take money off my account for this contract, I left enough money in the account for my phone account which is R75. I phoned Vodacom again at the beginning of January the gentleman said they were on skeleton staff so early in January but he would process it the next week. I heard nothing so presumed it was sorted till at the end of January R898. was taken out of my account, so I started calling again and spoke to so many people, each time it was under investigation and I would be contacted. Nothing happened their service is appalling as you have to tell the same story each time and they just transfer you without saying each time I asked for a supervisor but they were never available.

I gave up calling and started the email process which you can see underneath. I was asked to contact Elite Mobile again to arrange for collection of the modem which I did and it was picked up on the 30th April. The last conversation I had was with Pulane Trok who told me I should contact Vodacom to find out if it had reached the Depot. I phoned the cancellations department and they said it had been returned but there was nobody who I could talk to at the time. My number has been cancelled so I cannot receive or make calls and I have given up trying to contact Vodacom as they are so bad at sorting things out. I want my money returned.

As I do not have a phone you will have to contact me on my work number or via email if there is any other information required. I am hoping you can assist me.

Thank you
Philippa Hurson
[protected]

For many years i have had my Cell Phone Contract with Vodacom and I was due for my Upgrade this year and I went to the Vodacom Store and i have always had a business contract for the phone i took was the Samsung with the Gear (the watch)
i contact the Vodacom Store that i took my contract to cancel the Gear as my Contract was just to expense and i am now told that i must pay a fee of R4000-00 to cancel, i have been loyal to Vodacom and i think this is unacceptable and unfair. I really hope that someone will call me regarding my Complaint and hope to Cancel my whole Contract with Vodacom and take my business some where else as i have being very faithfully in making sure my Contract was debited every month and to be treated this way is Unacceptable. i am very dissappointed with Vodacom itself and i want to speak to someone who will be able to help me.
I awaited your call in this matter... My name is Cuben Naidoo and my Number to call is [protected]/[protected]

Don't know what is going on with Vodacom, but their network coverage is going from bad to worse. No use calling customer care, because nothing is being done, try their website or My Vodacom and every second page has a technical error ! How can anyone work when you have to rely on a Internet reception that is more off then on, and most of the time the best you can hope for is Edge, 3G is non existing. You can not even have a decent phone conversation without being cut off, because of poor reception. Then they still put ads on television promoting their good coverage, really this is false advertising! Lately it even spread to bigger towns in Mpumalanga like Middelburg, really guys something must be done here and fast!