Service / harassment
To whom it may concern,
I just came for my appointment at the Camp Hill office in Pennsylvania. The service attendants were for the most part very polite except for constantly telling me and many others to pull up our mask to cover our nose. We were ALL complying and wearing a mask and they still continued to harass us to the point one man left the store because he didn't want to have to deal with it. And afterwards they would say it's company policy. I probably heard that about fifty times while inside your store. I don't blame the staff because they are doing their job but if your company policy is to continually harass customers who are wearing a mask until they comply then I will gladly take my business and my family's elsewhere.
You are infringing on our constitutional rights to have life, liberty, and the pursuit of happiness and in order to have life you need oxygen to breathe.
Your policy is wrong in making your employees constantly harass your customers and if it doesn't change we will gladly go elsewhere and tell everyone to do the same.
Sincerely,
A very upset customer
Krista Sellars
Customer service from "manager" on site.
When checking out after my eye appointment the customer service rep informed me that I owed $40 for a fitting fee. I questioned because I have had my insurance for 8 years and have never paid that fee before. The CSR assured me that it was correct. The next day I called my insurance company who assured me that the fitting fee WAS included in my insurance. I...
Read full review of Visionworks of Americareplaced lenses/ lost frames
I purchased 2 pair of glasses from the Arundel mills store in Maryland about a year ago for around 800 dollars. I brought these glasses back in less than a year to find out why my tinting film was bubbling, I was told it happens from time to time. Not something you want to hear after spending that much money. I was told they would replace the lenses in one of the pairs. I would think they would make it right by replacing both but I digress. I finally agreed and gave them my favorite of the 2 frames to have the lenses replaced. I was told 10-14 days. About 2 weeks go by and I get a text that glasses were ready. I rushed to the store because as I mentioned they were my favorite frames, to my surprise they presented me with the wrong color frames. I explained these were not my frames. The lady explained those frames were under my name. At this point I can't believe what is happening. I was told to take that pair and the GM would call me the next day to try and sort it out. I waited 4 days with no phone call and finally called myself. I was told that she would contact the place my frames were sent to see what happened. Over a week later I reached out by email, online chat and fb. I get a call today from a spam risk number in Texas, it happened to be Visionworks and the message stated my glasses were at the store, so problem solved. " Really my frames have been missing for weeks and I get a message they are there" as I explained in my email I was given a pair that were not mine. I tried calling back the spam risk number shocker it doesn't take incoming calls. I called the store to see if by some miracle my frames I handed over now found there way back to the store. And of course I wait on hold for 58 min before being disconnected. So would someone from corporate PLEASE GET INVOLVED AND CONTACT ME AT [protected]... PAUL
Desired outcome: I want my frames I paid for
Contact Lens Prescription
I bought contacts on March 3, 2020 and I have been trying for 2 weeks to get a copy of the prescription to buy more. I have Davis Vision thru FedEx. The lady at my local VISIONWORKS in Acadiana Mall in Lafayette, LA has not been able to give it to me. She keeps wanting to give me the wrong one. I need this resolved ASAP because I'm on my last contacts. The prescription I want is associated with Shipping Invoice #[protected], Order # [protected], PO # W288311640008, shipping date is 3/3/2020. I do not understand why they cannot give me this. And the woman there has not been cooperating with me. I realize they are short handed but there's no excuse for being rude. My number is [protected], please call me for further discussion. Lisa Fuss
Desired outcome: My prescription ASAP
Service
After 1 month from my eye exam, finally they called me because my trial contact lenses has been arrived, I went to vw I found that half of the order only, so the doctor told me that we have to wait until the other half to arrive, and she can't give me the prescription, until I try the other measure, (doctor is right), the problem with the staff, really fed...
Service
One week now from the complaint I did, and nothing, even the time was very critical for my daughter, and it was the main idea of my complaint, but nothing happen, I don't know who can I complaint vw to? This is my las dealing with this company and enough for the damage I had
Desired outcome: To get my prescription and to change my daughter’s glasses
I went today and half of the trial contact lenses arrived and still the other half, so the doctor didn’t write the prescription for me and told me i have to wait, they will order another trial lenses, and i’m out of my stock and i need the prescription, it is more than one month from the time i made the eye exam (11/24/2020) but they made the order after 2 weeks (12/10/2020) then another 2 weeks until the order arrive, really i’m suffering, add to that what happen with my daughter which i mentioned before, so far she keep using the glasses which she didn’t choose it and the vision is not perfect for her, thx
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I picked up my daughter eye glasses yesterday, I went home give it to my daughter, then she told me it's not the frame she choose, measure is the same old measure, no difference, and frame is big on her face, I went back with my daughter to vision work, to inform about this mistake and to get a solution, the supervisor told us that we have to take an...
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