Visionworks of America

Good morning my name is Elizabeth Rivas I work for Jackson Health System my email address is [protected]@hotmail.com and I am a loyal customer of Vision work for my glasses. On 05/23/2020 I went in to have my vision checked for glasses and contacts at store 349. when I was done with the doctor I was directed to a lady to pick my glasses, after I picked my glasses I sat with the lady. She went over with me what the doctor order for my prescription. She put extra things that I didn't want but I got it anyways. I asked her if my new pair where going to have transition on the lens and she assured me that it was added in the prescription. when I picked you my glasses they where clear. I asked if they had transition lens and they said no that if I wanted it, it could be added but I had to pay extra. I don't understand why she assured me that my glasses would have transition lens when they didn't. I am very disappoint because I paid $271.98 thinking that I was going to get what I asked for. To top it off I asked if she can tighten up my old pair of glasses that where Gucci and she broke them. I wasn't upset with her I told her that things happen and she had me pick a new pair and I did. Mind you my Gucci glasses where very expensive. This will be the last I go to Vision work. I very disappointed in this company!