Visionworks of America Complaints & Reviews

Visionworks of America / reading glasses

Jul 01, 2019

Store located: 30 Lafayette Ave, Morristown, NJ 07960 May 23, 2019 I ordered reading glasses BYGO, 2 different frames-same price-paid for glasses and was told two weeks, that same week -Saturday-was told my glasses were in. When I went to pick them up they were the idential frames, Coleen did...

Visionworks of America / general manager michelle r @ citibank plaza location # 677

Jun 30, 2019

On 6/29, I went to pick up my glasses at this location. Progressive lenses were supposed to be ordered for me, but were not. When I tried to tell store manager, Michelle R. this, I was told that no, progressives were not ordered for me, only readers. I attempted to explain that the doctor...

Visionworks of America / paid for pairs of glasses that I did not receive

May 22, 2019

To whom it may concern! I visited the store and paid 669 dollars, I ordered a computer pair, by mistake they did it as a near pair and they promised to replace it. I found myself obliged to buy another deal of plastic lenses 2 pairs 59 dollars they made it wrong presecription and here my...

Visionworks of America / unrequested emails

Apr 11, 2019

For the past two years, I have received regular emails from Visionworks Doctors of Optometry in Richmond, Kentucky. These are reminder emails for eye exam checkups. Firstly, I have never contacted Visionworks, let alone scheduled eye exams. I live in Japan, have never been to Kentucky in my...

Visionworks of America / integrity and respect

Dec 03, 2018

I have been coming to Value Vision Works ever since he was Doctors Vision Works I have come here for years and years as has my entire family for years and years have come and gotten glasses and contacts and everything that we need from this location we are in Smyrna Tennessee on the Sam...

Visionworks of America / glass frames

Oct 22, 2018

Bought frames at store. Waited extra long to receive them. Got them and had to have the frames replaced 3 times in a year because the just would pop apart at the lens. Then this week the temple snapped. Went into the store was told that the company does not sell temples. I would have to...

Visionworks of America / glasses

May 23, 2018

Bought glasses last July. Was told my eyes got better and they changed my prescription. They were not as clear as my last prescription. Went back to ask if I could get my old prescription lens put in my glasses due to headaches all the time. Was told I have to pay for another exam and the...

Visionworks of America / lincoln highway, lancaster, pa store

Apr 30, 2018

Visionworks in Lancaster, PA, is the most unprofessional company that I have ever dealt with. I had an eye appointment scheduled three weeks ago for today. I get there 15 minutes early. I get checked in, I am brought back for the 1st two tests, and then am told to go pick out my glasse...

Visionworks of America / incorrect lenses on one pair and wrong frame size on the second pair.

Jan 18, 2018

On 12/22/2017 I went to the Hadley MA Visionworks store for an eye exam and frame/lens purchase as well my daughter. After approx. a week and a half later our frames are ready. My daughter is unable to wear her new glasses due to getting head aches while wearing them. I was unable to wear...

Visionworks Danvers / misinformed about copay coverage

Dec 19, 2017

I scheduled an annual screening sometime in september to an optometrist but was found to have eye infection (Keratitis) so I was prescribed with an eye gtt antbx to be used for 7days and told to come back after a week for follow-up, meanwhile the customer service said that it will be...

Visionworks of America / horrible service, inaccurate prescription placed in glasses sales receipt 5.9 nt 00349-317272

Nov 18, 2017

After many years of using FOR EYES optical I had to use your service since the eye insurance company used by my employer changed to Davis Vision and your company was the preferred in network service. What a mistake! I went to your optical located at 12208 Pines Blvd. Pembroke Pines Florida...

Visionworks of America / customer service

Oct 28, 2017

My husband and myself have been coming here for years. With the new staff since we came last I assure you we will be looking for a new place to go. We never waited over an hour past our appointment time before . If they were busy I could understand, however no one else has come in. There...

Visionworks of America / eyeglasses error

Oct 16, 2017

Hello, I am writing as a very dissatisfied customer. I went to your Altamonte Springs store around February 2016 to get contacts. I have only worn 1 contact, in my right eye, for quite a few years, maybe at least 7 years. The left eye does not require prescription. So I got my contact...

Visionworks Located On Glensford Drive In Fayetteville NC / paid for glasses and glasses were not received? fraudulent activities

Oct 14, 2017

I paid for 2 pair of glasses Dec.31st, 2017. I Telephoned to pick glasses up. Went to pick them up but was dissatisfied with one pair due to the thickness of the frame (paid extra price to have frames thin and intentionally displayed by rx to sales associate on date the glasses were...

Visionworks of America / being treated in a rudeness way (no respect)

Oct 07, 2017

On Sept.30 we stopped by Visionworks store #66 at 5619 Loop 1604 N Suite 114. We were properly greeted by a Lady name Katherine.who was very helpful She obtained all the information from us and asked if we wanted tolook at some frames for my son's glasses. We told her that we would look at...

Visionworks of America / price

Aug 21, 2017

Your ad on the internet states "2 pairs $29 - Single vision" and "2 pairs $69 - progressive" I wanted 2 pair progressive lenses, one pair clear glass and one pair sunglasses. I expected to pay a little more for the sunglasses, alas, a "little" more became a "lot" more. The total price...

Visionworks of America / unprofessional

Jun 19, 2017

I only went to Visionworks because my insurance company covered more towards the exam and lenses. My first visit there I saw Palmieri. My first impression of him was that he was not very welcoming. He checked my eyes and prescribed a prescription for my glasses which I picked up 2 week...

Visionworks of America / customer service

Nov 03, 2016

I was in the store in Springfield, MO on Oct 2, 2016. I was in the store for 20+min trying on frames while 2 girls stood behind the counter with no other person in the store. At no time did anyone ask if they could help me. When I sent am email to Customer Service, she told me a territory...

Visionworks of America / glasses coupon

Oct 06, 2016

I had my eyes examined on 9/2/16. I ordered glasses at that time and picked them up on 9/12/16. Prior to scheduling my exam, my daughter contacted several optometrists for me in order to find the best deals. I am a retired senior citizen on a fixed income. She was told by Visionworks that...

Visionworks of America / poor in-store service experience

Sep 26, 2016

I had a 12pm appt but had to wait 30min before I could be checked in-There was no seats available while waiting-The Opt Tech started the first part of the exam and did NOT sanitize the equipment-I was told I could look @ glasses while I wait-I ended up canceling after over 1 1/2 hrs and the only explanation given was "the doctor is new".

Visionworks of America / unethical behavior

Jan 26, 2016

Sales rep lied about my insurance benefits. After I got home and pulled out my vision benefits, I realized that I nearly avoided a 300$ bill for glasses that I had to settle for because the ones in stock which should have been free were even more. I went to another provider and all the...

Visionworks / poor customer service

Dec 16, 2015

I entered the store and said hello to a person standing at the door. This person refused to speak or even acknowledge me or my son. We made direct eye contact. I assumed it was a rude customer and moved on. Within seconds the store manager approached me and asked what we needed and...

Visionworks / you name it

Sep 04, 2014

Since the new manager the store is very different and dirty. Manager (Jenenne) very rude and talking bad about a patient in front of other patients. Also telling a sales person to use a Ins. for a patient that didn't have any ins.; sales person told the manager I will not do it. About...

Visionworks / ins.

Jul 31, 2014

BEWARE!!! I recently had an Insurance Billing error for an eye exam at Visionworks at the 2156 E. Williamsfield Rd. San Tan Mall Gilbert Arizona and after contacting my Insurance company Avesis, they stated it was an easy mistake to fix and directed me how to simply resolve the issue...

Visionworks / prices

Feb 27, 2014

My husband went in to get the buy one get one free deal. by the time he was done he ended up paying $814.00 for his glasses. the only extra he got on them was photogray and non scratch on his lenses. what a joke. they are money hungry company obviously. we will never shop there again...

Visionworks / worst employee appearance

Jan 08, 2014

I went in to price glasses and see if I can make an appointment to see the doctor. I wasn't able to see the doctor because she had already left for the day. However the person that was helping was a little to interested In my personal life. Some of the questions she asked wa...

Vision Works / worst employees

Jan 03, 2014

The worst employees at vision works in Kew gardens NY. I go in to get contact lense and the employees lost so pissed and don't want to give customer service for anything. I try to make an appointment for more contact lense and I don't have insurance which I will pay for contact...

Visionworks / rude customer service

Oct 06, 2012

SCAM Two for one deal is more than Lenses Crafters over 500.00 for two pair. Poor selection of frames. In spite of the poor Customer Service I still ordl.ered two pair. I hope that the lens are as good as they claim. I can be a very poor customer also. I'm tired of rude people. If I...

Visionworks #280 / charges, customer service

Aug 25, 2012

I purchased glasses for my son, using the buy one complete pair of glasses get one free deal, any frames, any lenses, no exclusions..First after being in the store looking at frames after thirty minutes there was no acknowlegement that we were there and needed help.Once the frames wa...

Vision Works / customer service

Jul 25, 2012

I have been in Vision Works in Port Orange at different times. I have found the management and licensed (as they told me) were very rude and unprofessional. While I was being helped by a sales person with short salt and pepper hair, the other staff members were talking very nastily about...

Visionworks / scam

May 04, 2012

The store uses Bait & Switch techique to get you in for discounted pricing. After eye exam, make sure you tell them to do the eye exam for both contacts and glasses even though you just want the eyeglasses because they will make you come back for another eye exam if you want contact...

Visionworks / worst manager sevice ever

Apr 29, 2012

I stopped in right after they closed thought they were open yet. The manager yelled from across the store what do I want? I just needed to refill my eyeglass cleaner I paid for refills for life.I did not expect to be let in, she could have said they were sorry but they just closed for the...

Visionworks / can not deliver on standard promises

Apr 23, 2012

Visionworks used to be a reasonable alternative to high priced glasses for those of us who are not fortunate enough to have employers that provide vision health care. However, the price at Visionworks has increased dramatically in the past few years, and their buy one, get one, offers are...

Visionworks / bait & switch

Dec 22, 2011

On 12/18/11 visited store on Winchester Rd to select prescription sunglasses. Selected a Nike frame priced at $189.00. We were quoted another $189.00 for the polarized lenses which was accepted. When the prescription for the glasses was given to the sales clerk, she noticed the prescription...

Visionworks On Clay Blvd University Area / lenses not correct - rude employee

Apr 10, 2011

Lenses not fitted correctly. In-experienced employee trying to convice me they were correct - even tho they were blurry. Finally returned the lenses and frames. May be a discount but $420 is not a discount in my opinion. employees need better cust serv training - as well as optical training. Wasted my time

Vision Works / deceptive advertising, bait and switch

Mar 09, 2011

March 7, 2011 I went to the VisionWorks store because I had seen an ad in the Sunday paper with a "buy any frame in the store for $59" notice. When I went to the store with my child I asked the price of the lenses, single vision. I was told that the lenses for a child 17 and under started...

Visionworks / no glasses

Jan 20, 2011

We ordered a pair of glasses in November. We paid the full fee and were promised to the glasses in 10 days. Two months later the glasses have still not arrived and no date can be given. They just say they will arrive any day now, which is exactly what they told me at the end of November...

Visionworks / product & service dissatisfaction


RX # 211730. I choose a Marc Jacob frame and asked the store associate to see if the lense would accommodate bifocals. With assurance, I ordered my Rx to be filled. Came back after a week and picked it up. I found it difficult to read no matter how far or near, something was not right. I...