VisionPros
Reviews and Complaints

I gotta say, I live in a small town in the middle of nowhere and it's a real hassle to get my orders delivered to my doorstep. I usually have them shipped to my hubby's workplace, but this site called VisionPros doesn't allow that without adding a bunch of extra days to the delivery time. What a bummer! I mean, our local post office is only open from 10 to 2, and we're both working in another town during those hours. It's a real pain in the you-know-what!

Honestly, I'm gonna have to find another place to order my eyewear from. I need something that's more convenient for me and my busy schedule. I don't have time to waste waiting around for my packages to arrive. I need them ASAP, you know what I mean?

Don't get me wrong, I'm sure VisionPros is a great site and all, but it's just not working out for me. I need a site that's gonna work with me and my unique situation. Maybe if they could offer some more flexible shipping options, I'd be willing to give them another shot. But for now, I'm gonna have to take my business elsewhere.

but nothing ever arrived. Finally, after 3 months of waiting, I received my lenses. The customer service was terrible, and I had to constantly follow up with them to get any information. I will not be ordering from VisionPros again.

I had a really bad experience with VisionPros. I ordered some Acuvue lenses in March, but they were on back order because of supply chain issues. I was patient and waited for a month, but then I had to order a different brand from them because I needed my lenses. They sent me an email on June 10th saying that my lenses were in and would ship in 72 hours, but that was a lie. I waited for over a month, and still no lenses. Every time I emailed them, they said that my lenses would be shipping soon, but they never did.

I finally received my lenses after waiting for 3 months. The customer service was terrible, and I had to constantly follow up with them to get any information. I was really disappointed with my experience with VisionPros, and I will not be ordering from them again.

I gotta say, I've been ordering from VisionPros for a while now and while I love the quality of their contacts, the delivery time is a bit of a bummer. I mean, I paid for my order 3 days ago and it's still not here yet, even though they said it was in stock. It's always like this, too - I usually have to wait 6 or 7 business days to get my delivery. I've brought this up with them before, but it doesn't seem like anything's changed.

That being said, I do really like ordering from VisionPros. The contacts are top-notch, even if the Dailies aren't really my thing. I appreciate that they give me a chance to voice my concerns, too. Keep up the good work, guys!

So, I was trying to order some contact lenses from VisionPros and I ran into a bit of trouble. I was using my trusty Chrome browser, but when I tried to add the lenses to my cart, it just wouldn't work. I tried and tried, but no luck. It was really frustrating, let me tell you. But then I had an idea - maybe I could try using my phone instead. So, I opened up Safari and gave it a shot. And you know what? It worked! I was able to add the lenses to my cart and move on to the next step.

But then, when I tried to pay with PayPal, I hit another snag. For some reason, it just wouldn't work on my phone. So, I had to switch back to my computer and sign in to my account there. It was a bit of a hassle, but I was determined to get those lenses.

Overall, I'm happy with my purchase from VisionPros. The lenses arrived quickly and they're just what I needed. But I do hope that they can fix those browser issues in the future. It would make the ordering process a lot smoother for everyone.

I've had a few experiences with VisionPros and I have to say, I'm a bit frustrated. Three times now, I've been given a discount code to use at checkout, but when I try to apply it, I get an error message saying it's invalid or expired. It's really frustrating when you're trying to place an order and you think you're getting a good deal, only to find out that the code doesn't work.

When I contacted customer service through the online chat, they told me that they couldn't provide me with another code. Instead, I had to pay in full and then email [protected]@visionpros.com with the details of the discount code and my order number. It's a lot of extra steps and it's really inconvenient.

I hope that VisionPros can relay this issue to their IT department and get it sorted out. It's not a good experience for customers to be promised a discount and then not be able to use it. Overall, I've had a decent experience with VisionPros, but this issue has definitely left a bad taste in my mouth.

I had a bit of a problem with my order from VisionPros. They put my left and right contacts on "back order," which meant that I had to wait a while for them to arrive. I tried to explain to the customer service rep that my right eye strength was the same as my left eye, but they didn't seem to understand what I was saying. I just wanted them to ship what they had, but it took them two full weeks to do so.

Finally, my order arrived today, but I'm still waiting on the other half of my contacts, which are still on back order. It's been a bit frustrating, to say the least. I don't think I'll be ordering from VisionPros again anytime soon. In fact, I'd rather pour bleach into my eyes than deal with this kind of hassle again.

Overall, I think VisionPros needs to work on their customer service and communication skills. It's important to listen to your customers and try to understand their needs, even if they're not always expressed clearly. I hope they can improve in the future, but for now, I'll be taking my business elsewhere.

I gotta say, I'm pretty disappointed with the contacts I got from VisionPros. I was really hoping they would change my eye color, but they didn't do anything at all! And get this, nowhere on the website did it say that they wouldn't work for people with brown eyes. What a bummer!

So I decided to return them, but when I called customer service, they told me I couldn't return the ones I had already opened. And to top it off, I had to pay for the shipping to send them back! That's just not right. I mean, the contacts didn't even work like they were supposed to, so why should I have to pay for something that's not my fault?

I'm definitely going to call back and talk to a supervisor or manager about this. I think they should offer free return shipping for situations like this. I mean, it's not like I'm trying to scam them or anything. I just want to get my money back for something that didn't work. Hopefully they'll be able to help me out.

I ordered my contacts from VisionPros about a month ago, hoping to have them in time for my upcoming trip. Unfortunately, I have yet to receive them and was disappointed to receive an email today stating that they are on backorder and not yet available. It's frustrating to think that they haven't even shipped them yet! I chose to order from VisionPros because in the past, I received my contacts within a week. This delay has left me feeling let down and unsure if I should continue to rely on this company for my vision needs. It's a shame because I had high hopes for their service. Now, I may have to look elsewhere for my contacts.

Been buying from VisionPros for a few years now and I gotta say, their website ain't the best when it comes to mobile devices. I usually get a three month supply but I thought, "Hey, let's see how much the bigger six month supply would be." But when I tried to autofill my prescription, it didn't work. Like, come on, it's almost 2020, why is the technology so outdated? So I had to manually enter my prescription but then it didn't have my option. What's up with that? You guys don't like selling products or what? I had to hit reorder and order the same thing I've been getting before. Other than that, everything was great.

I gotta say, I've had some mixed experiences with VisionPros. On one hand, their back order timeline can be a real pain in the butt. I've brought it up with their team a few times, but it doesn't seem like they're in any hurry to change it. It's frustrating to have to wait so long for something you need.

And don't even get me started on their PayPal system. It's a mess. I've had to deal with like four emails just to figure out if my purchase went through or not. It's not exactly the smoothest process, if you know what I mean.

But on the other hand, I was a little confused by their pricing system at first. They used to have discounts for buying multiple packs, but now it seems like they've changed things up a bit. I wish they had given us a heads up about that, because I was starting to think I was losing my mind or something.

Overall, I'd say VisionPros is a decent option if you need to order some eyewear online. Just be prepared for a few hiccups along the way.

HORRIBLE. It seems everyone has similar lenses pricing, so I selected VisionPros based on the Shipping & Handling information listed under "Customer Service" at the bottom of their website that states in-stock lenses are processed in 1 - 2 days.

I selected in-stock lenses and after 7 days it's still not in USPS's system. I reached out first by email and then by phone and the unpleasant Customer Service Supervisor, Kyle, told me that somewhere else on the website it says 3 - 5 days and even though they say my lenses were in-stock they're not (actually) in-stock at the VisionPro facility therefore it takes longer.

So, it appears I spent $14 to ship lenses that will take 2+ weeks to arrive. And deal with Kyle.

I have ordered many contacts from VisionPros and usually everything was fine, most of the time I was pretty satisfied with their product. But my last order arrived incomplete and one pair of contacts was missing.
I contacted VisionPros and explained what happened and they said that they need to check something and promised to contact me back later.
When they finally contacted me they said that according to their system I received everything I have paid for! That was not true and I was very disappointed that they did not believe me. That was not a good thing to do. I will not buy from them again!

I have purchased monthly lenses from www.visionpros.com website and received my order in a timely manner. After only one week of wearing I had to throw them away. I contacted VisionPros customer service and told them that instead of monthly lenses I received the weekly ones and asked for a refund. They claimed that was not possible and refused to refund my money. I'm wearing lenses all my life and I know the difference between monthly and weekly lenses! What a joke!

I purchased contacts from Vision Pros on 5/28/14. 2 pairs of the contacts ripped once they were in my eye. I have purchased contacts from this company before, and this has never happened. I did not realize the problem until I recently placed the 3rd pair in my eyes 2 weeks ago, and one ripped after only wearing for 3 days. I rarely wear lenses.I still should have at least 4 pairs left. I requested a refund, or a replacement batch of lenses in writing, to Vision Pros. My request for refund by VisionPros has been denied. I believe that I received a bad batch of contact lenses. The company advised I needed a prescription permission letter from my doctor. I do not have a prescription, as one was not required prior to me ordering my contacts. Also, the VisionPros website advertises and promotes " NO prescription is required". Because the company's supplier refuses to reimburse them, Vision Pros refuses to reimburse me. This is not a part of the contract I agreed to, in purchasing these contacts. The url is even visionpros.com/noprescription. This is false advertising.I believe Vision Pros is in violation of false advertising and selling a poor product supplied by them, and sourced by a 3rd party. I expect a full refund of my lenses in the amount of $55.74, or a new batch of lenses for the lenses I purchased.