CB Glasses and Lenses Visionworks of America My wife and I received a bill from Visionworks on 3/22/25 for glasses we received on 10/10/24

Visionworks of America Reviews and Complaints

Visionworks of America review: My wife and I received a bill from Visionworks on 3/22/25 for glasses we received on 10/10/24

George W. Courtney III D.C. of US

Mar 24, 2025 1:01 pm EDT

Verified customer

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My wife and I have BayCarePlus Premier (HMO) plan. I was told by phone and in the local Visionworks store that we were in network. We have an allotted amount for eyeglasses. We picked our glasses and we were told that what we were owed above the allotted amount. I would not have gone to Visionworks if we were not in network. I do not believe we owe any additional money. Please resolve this. Thanks

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Visionworks of America response

Mar 24, 2025 2:57 pm EDT

Visionworks of America customer support contacts

Phone numbers

+1 (800) 669-1183

+1 (800) 784-7427

Address

175 E. Houston Street, San Antonio, TX, 78205, US

Website

www.visionworks.com

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Hello,

We are truly sorry to hear about your recent experience with our Visionworks location. Our goal is to provide exceptional customer service and we are sorry this was not the experience we'd hope to provide. Please contact our Billing Team at MVCSupport@visionworks.com for assistance or by phone 800.340.0129.

I have already contacted them by phone. I have not from them at this time.