Viking River Cruises – Viking error is costing us more money

We have a back to back cruise to Iceland booked for June 2026. On Tuesday, May 13, we called customer support to inquire about the new specials available on our cruises - free drink package and prepaid gratuities. In the process of adding these to our bookings, the agent, Violet Adams somehow changed our cabin number on the second voyage. Immediately upon receipt of the email confirming the drink package and gratuities were added, I emailed Violet regarding the errors and I also called Daniel Herman and left a detailed message with him. No one returned my email or phone call. On May 15th I called Daniel again. Unfortunately by this time, our cabin was no longer available apparently. to get a cabin on the same side of the ship, we had to upgrade from PV 3 to PV1 and at the back of the ship instead of the front. Viking has charged us an extra $1600 for the so called free drinks package and prepaid gratuities. We were never told by Violet that apparently the air fare went up by $800 to get the "free" package and I don't believe we should be paying anymore for Viking's error..