My wife and I booked a 9 day Rhine River cruise on Viking this past October, it was our Honeymoon. The boat left Amsterdam, cruised for two days then stopped. We were informed that the river was too low to continue and the cruise line bussed us to a few of our scheduled stops over the next four days. Hours on busses to spend only an hour or two at our destinations, barely time to see anything.
then they cut the "cruise" short by one day, busses us to what would have been our final stop and cut us loose. a day early and without seeing half of the places on our itinarary. We basically got a $9, 000 bus tour! And to make up for this Viking gave us a voucher for 30% off another cruise IF we take it within a year. This while they were running offers to the general public of two for one cruise deals and big discounts on airfare! To make matters worse, their employees attitude during this entire fiasco and after when we complained to their customer relations (that's a joke) department was "too bad, that's the way things go, get over it"
Viking puts out DVD's and brochures touting their great service and teh enormous care they show for their passengers, it's all a bunch of lies, don't fall for it, and avoid this company like the plague. River cruises are not cheap, if you're going to spend that kind of money on one go with Uniworld or Globus, NOT with Viking!
The complaint has been investigated and resolved to the customer’s satisfaction.