Verizon’s earns a 2.5-star rating from 6 reviews and 1263 complaints, showing that the majority of customers are somewhat satisfied with service.
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customer service
Verizon's Billing Department and Custoner Service really Sucks.
I have had Verizon FIOS for almost 12 Months now and I am ready to go back to Comcast. Why one might ask.
Verizon promises Promotion of HBO and Cinemax free for 3 Months, and then starts charging $22.99 per month for no reason. Calling Verizon to get an answer and get a Credit is another Task by itself, that I have given up calling them anymore, I use the live chat.
I once singed up for auto bill deduction from my Bank Account, and then stopped this feature on my account twice. Still has not taken effect and Verizon is still withdrawing my incorrect bill amount from my Bank account.
I am so fed up, so fed up with their service that I am ready to move to Comcast as of this coming week.
One night my call to Verizon Customer Service took nearly 80 Minutes, why? I called one service, after 20 minutes on hold Rep said we only service NY Customers. Gave me another number. Called that Number and waited another 10 Minutes and then was transferred to another number which disconnected. So called again and waited another 30 Minutes, finally did not get any right answer.
Short & sweet, if you can do without Verizon, don't get it, their customer Service really sucks...
The complaint has been investigated and resolved to the customer’s satisfaction.
fcc and atty general complaint against verizon wireless
The following is an active complaint with the NC Atty General and the FCC regarding Verizon Wireless deliberately crippling the connectivity of customers who elected to stay on Alltel data plans. This would mostly affect people in fringe areas (though advertised as full coverage areas) An update to this complaint is that Verizon is retaliating by removing credits that we had been given because of previous service failures. Please spread this information around, especially to any Verizon customers you know who may be having connectivity problems. It COULD be deliberate.
FTC complaint # [protected] NCDOJ Complaint # 1001670 FCC complaint 10-C00194123
This may need a technical person to understand the details.
Verizon Wireless bought Alltel and the Alltel customers could remain on Alltel plans. Verizon is now deliberately crippling the connectivity of smart phones that are on the Alltel plan instead of the more expensive Verizon plan.
We came over to Verizon Wireless when they purchased Alltel. We were/are on a data plan with one "smartphone" and the rest regular phones.
I was expecting to get better phone reception once the transition was done to merge Alltel etc. Instead I found that my phone (the smartphone) would not work well as a phone. I was advised that the smartphones don't get as good of reception (why don't they advertise that, eh?)
I have endured months of poor phone service and have gone through several phone changes (which meant wasting hundreds of dollars in accessories that I had purchased for my original smart phone).
The event that prompted me to change phones and lose my investment in accessories was an event where my wife was desperately trying to call me because our grandson was bleeding and it would not stop. My son was with me and she was able to call him to contact me, but what if he had not been there? (I thought).
For months we would be in the same car and she would be unable to call me but his phone would work just fine (same plan but his is not a data phone).
Verizon tech support suggested going to another brand of phone and one on the Verizon system so that I could get a "hybrid" PRL (preferred roaming list) so that I could get phone reception. After several more phone swaps and wasted time I was finally advised of the cause.
Verizon Wireless is deliberatly crippling the smart phones which are on an Alltel plan instead of the more expensive Verizon plan. This is only the smart phones that are being crippled. My phone has a PRL of 40059 which deliberately limits my connectivity even though I am in the advertised full coverage area. You can imagine my anger at discovering that all these months Verizon had been deliberately crippling my connectivity to try to get me to move to their more expensive plan. The Verizon plan data PRL starts with a 6
I believe that their actions may well be criminal as they are discriminating against former Alltel data phone customers.
It was a tech support manager who revealed this to me because they are very frustrated in trying to give support to people whose phones are being deliberately disabled by a crippled PRL.
This deliberate crippling of smartphones that are still on Alltel plans could cause public safety issues such as the incident when my grandson was bleeding. Imagine when I discovered that my phones failures and poor reception was a DELIBERATE marketing strategy by Verizon.
Update 2/17/2010 I was contacted by one Karen Milbrodt from the Verizon Wireless President's office stating that because I was on an Alltel plan that I was not entitled to the same connectivity that I would have if I was on a Verizon plan. She basically confirmed my allegations. Also she advised me that I was not entitled to the credits that had been applied to my account by an earlier customer service manager and that they were going to remove the credits. I had been concerned about this retaliation by Verizon Wireless.
If you are a smart phone customer who is on an Alltel plan with Verizon wireless and you are having connectivity problems please note the complaint numbers at the beginning.
Steve Winter
This is my reply to Verizon's 2/17/2010 answer to the North Carolina Dept of Justice
FTC complaint # [protected] NCDOJ Complaint # 1001670 FCC complaint 10-C00194123
BBB complaint # 9431389
I have expanded my complaint to include fraud and false advertising by Verizon Wireless
Re File # 1001670
In the Verizon Wireless response they admit my allegation that they are limiting the connectivity of Alltel customers by providing a crippled PRL. That most certainly does limit the connectivity of the phone. Their excuse for their discrimination against Alltel plan customers affirms my allegation.
We are in a fringe area, BUT this area is advertised by Alltel and Verizon Wireless as being a full coverage area. This amounts to an admission of false advertising by Verizon Wireless.
The credits given us previously were due to the past trouble that we had been experiencing. I am not privy to how the customer service manager coded the credits but we were promised the credits for many years into the future as incentive to stay with Verizon., and as compensation for past troubles.
It was my concern that Verizon would retaliate for my filing this complaint by removing the promised credits. I had called Verizon many many times and wasted many hours on the phone with a plethora of problems. The customer service manager was able to see all of the problems we had been having.
Verizon also admits that the “unlimited free photo, free video etc. plan that we are on does use minutes which is also an admission of false advertising on the part of Alltel
Verizon is engaged in a pattern of limiting connectivity of Alltel customers, especially those on data plans. The other phones my family members carry have a DIFFERENT PRL from mine that does seem to work. It is my data smart phone that has the deliberate connectivity limitation.
In summary, in the letter from Karen Milbrodt she admits the following:
1.Verizon/Alltel continues to advertise full coverage in areas that they KNOW that they do not have full coverage.
2.Verizon/Alltel are advertising an “unlimited text video and photo family data package” knowing full well that they are charging call minutes for use of those “unlimited” features.
3.I was promised the credits that she now is removing. The details she provides are just a lame excuse for Verizon's retaliation for my filing this complaint. Obviously credits don't block unwanted features which should establish that she is lying. The credits were given as a culmination of many ongoing problems and trouble tickets etc. I was told that data had to be enabled for the photo and video messaging features to work. The credits were compensation and incentive to stay with Verizon.
I feel to add that it was Verizon tech support who first advised me that I needed a better PRL to fix the connectivity issues that I was experiencing. It is my understanding that Verizon has in some areas actually transferred towers FROM Alltel use to exclusive use for Verizon plan customers with the effect of further limiting connectivity of the Alltel customers.
Today I have very poor connectivity and I am very much within an area that is advertised by Verizon/Alltel as a full coverage area. I ask that my complaint be expanded to include false advertising AND deliberate fraud by Verizon Wireless especially Karen Milbrodt in their retaliation efforts to breach the agreement that I had been given in the $19.95 credit per line to stay with Verizon.
Steve Winter
Karen Milbrodt told the FCC they turned the antennas down in my area to better the internet. They had told me is was seasonal even in the winter with no leaves. Karen Milbrodt is a huge liar and took away credits I got and blocked any others because I complained to the FCC about lost calls, no signal, can't text. I ended up paying over $200.00 for network extender and still poor service. I am going to complain again to FCC and Attorney General's Office. Verizon lies for the almighty dollar. I am so close to the tower it's funny.. Verizon commits fraud saying they have full coverage. I had a perfect connection until the merge. I am a verizon customer and never alltel. So it doesn't matter. Verizon just sucks.
Verizon wireless has a way of manipulating whatever conversation you have with them and turning it agaainst you (the customer) Join our fight again VZ W http://www.verizonnetworkextender.com/ Sign our petition! Thanks
lol people have waaaayyy to much time on their hands seriously this is LOL worthy.
Your an idiot
block on ph
I paid a bill over $500 dollars to Verizon to restore my service and they did, so they said. I am now being told by Golbal Tel that Verizon has a block on my phone. So I call Verizon and spoke to 5 different reps on 3 different days who all swear there is no block. Gobal tel keeps saying there is a block. This is outragious because never company seems to care if my phone is blocked or not. I hope God is watching because even when you pay the bill you still dont get sevice from these companies all they want is money and you and your family are at their mercy which they is none.
The complaint has been investigated and resolved to the customer’s satisfaction.
lied abour rate
Verizon flat out lies about its rates. Do not fall for the offers or the sales persons offering you the greatest deal ever over the phone. They install service and the hit you with a bill full of extra fees. On top that, the rate you were offered over the phone is usually no longer available, none of the people in biling has ever heard of it and you have to pay a $200.00 on top on an outlandsih bill to get out of doing business with them. I had to call them for a bill and when they finally decided to give one, they charged me a late fee! I've been a customer for 2 months, i've spent an obscene amount of time on the phone with their joke of a customer service department and paying $200.00 to be rid of this awful company seems like a good idea now. If you are in the northern va area, do not sign up for fios. It's a joke.
The complaint has been investigated and resolved to the customer’s satisfaction.
debt not owed $106.40
In June 2008, I cancelled my internet service with Verizon, yet I was billed incorrectly $94.99. I contacted Verizon to prorate bill and the representative told me that I owed $43.32 which I paid on June 27th. The original charge for both phone and internet was $70.00/month.
In August 2008, I contacted Verizon because my home phone was out of service. They said that a repair person would look into the problem within 3-5 days. I waited and called again. Three weeks passed and my phone was still out of service. I called Verizon and cancelled my phone service and requested that my bill be prorated for the amount of time that I was without service. When I received my final bill it was for $106.40. My home phone service was suppose to be $32.00/month plus tax. I called Verizon and the representative said that she would have the bill adjusted minus the internet service fee and prorated for the three weeks of no home phone service. She told me to wait for the next billing cycle for the bill to be adjusted. The next bill that I received from Verizon was for $106.40. I called Verizon again and they told me that I should wait for the next billing cycle to reflect the adjustment. The next bill that I received was from a collection agency AFNI. I contacted Verizon again and they said that the account was already sent to collections and there was nothing that they could do. I contacted AFNI and explained the above communications with Verizon. The representative said that they would research the issue and get back to me. About a week later, I received a message that they had researched the issue and that I did in fact owe $106.40. Now, I am being plagued with calls from the North Shore Collection Agency. They call all times of the day and night and at least 3-6 times per week. I tried explaining my situation to them as well and was met with the same response as AFNI, that I owe the $106.41. To say that I am disgusted is an understatement. Verizon has now jeopardized my very good credit by putting me in a collection agency for such a small debt. I am outraged. Is there anything that you can do to help?
The complaint has been investigated and resolved to the customer’s satisfaction.
jaclyn creavy
I have been receiving multiple calls and now a letter from pinnacle credit services about a delinquent payment to verizon wireless. I just received a copy of my credit report and there is nothing on there about any delinquent loans or payments. and i have not had verizon wireless in over 4 years
thanks Jaclyn
The complaint has been investigated and resolved to the customer’s satisfaction.
forcing internet service on media phones
Verizon Wireless is forcing people to pay for internet service on certain phones.
Kids like the phones with touch screen and mp3 music, but they recently just added this charge. I upgraded one of my daughters phones to a Chocalate without the charge, two weeks later my other daughter wanted an LG Touch, we were told they added this new charge.
Sure they tell you up front there is a 10.00 charge but the usage is only 25mb. What can you do with 25mb a month?
They told me mobile email was free. when I went to download the email program it said it would charge $5.00-free with data packages. I wasn't sure if it would charge me so I went to verizon and a sales person said "Yes it would charge you but I wouldn't recommend using email because 25mb would be used up quick, you need the $30.00 package." I said "Then what good is it? I was forced to have $10.00 added to each phone, I can't afford adding $30.00 to each phone because I have 5 phones on my account."
He started stuttering and couldn't find any words to say then finally shook his head and said "Sorry sir" I thanked him for his help and walked out. I realize it's not the fault of the salesmen. I could tell he knew I was right and that it is wrong.
A few days before this happened it was in the news that Verizon lower its higher end package to $30.00 to be competetive but that part of the market is a small percentage.
So it apparent to me that they are making up the difference and then some by adding $10.00 to a larger percentage of their customers on a lower end.
Just another one of their money making schemes.
The complaint has been investigated and resolved to the customer’s satisfaction.
This company refused me entry to the store after i demanded they record my complaint in their system and print it out for me. They refused, said their "printer did not work". I am getting a "refurbished" phone replacement which has the same bugs as my present phone.
Verizon wireless is uncaring and does not present themselves with pride!
wtf does any of that have to do with what i said, i called her odd because of the way she thinks as it pertains to the topic on hand yet here you're off in your own world going on about random crap that doesn't even make sense. You sir have lost me
MartMart: "I rather resort to name calling having a failure to grasp a simple concept". Not sure what that means but, all I'm saying is that, while I tend to lean toward a more conservative opinion I don't think it's neccessary to call people names. If we have to then let's save it for those nutjobs that run planes through our buildings, and shoot innocent people (Gabby Giffords), instead of wasting our anger on someone who happens to disagree with a frickin phone plan. You can't possibly be that mad about how she feels, can you?
Yesterday, one month after getting my wife a droid x2 with an unlimited data plan, we purchased another droid x2. Only now I am told that the same data plan is no longer unlimited. We must pay more for the same thing. One month difference! I am still a Verizon fan over any other, but it's not calculus to see that, as time goes on these companies make it more and more profitable to exist. I really don't even mind that so much, because when companies prosper they hire, but at a time when people have less, charging more will not grow the business.
As for your opinions about being her neighbor. They have worked hard, saved, struggled, and supported this country. If you find that odd, then what does that say about you? I did not, nor will I ever vote liberal, but to treat them as though they are ignorant, or "Odd" just because they disagree, negates all of the fighting that three immediate members of my family fought and were killed in action for, thier right, and the freedom to have an opinion. As well it almost makes me ashamed of voting the conservative side, if in fact that is who you support. I suspect you voted for that loser in the white house though. We are people first! Then - we are Americans! Then, and only then do we differ. Get some anger management mister!
As for Irish Lady being neighbors and friends, no i would avoid her as her views are a bit too out there for me to relate and frankly find her a bit odd.
I rather resort to name calling having a failure to grasp a simple concept. Two can play this game
If anyone has any ideas on how to fix this thing we call the United States of America, go to my new web forum at http://nomorewarmandfuzzy.groupbox.com
and let's see what we can drum up. I decided, thanks to another poster here in this site, that perhaps people CAN work together to come up with ideas that will help our country, and actually unite Americans once again. This site is brand new, and so anyone who has an opinion or idea come and join me, ok?
irishlady: I did this because it was suggested to me. I truly believe there are those of us who, despite differences, can work together to create a better America. You have had a very strong influence in this decision. So I invite you folks first to join, and let's see what happens with it. Get other people like yourself involved. I'd be willing to bet that there are Democrats, Republicans, and then there are those who just want a better America, and are not too rigid to work with others. God bless you, and your husband. I would really love to meet him, both of you.
I would love to put forth the question, to anyone reading this. Knowing that our economy is in such dire need, Dont't agree with me, just tell me "What would YOU do to create jobs. We need answers, obviously congress and politics has not been the answer. Bring your ideas to the table, and let's challenge them. The next Nobel Prize winner may just be YOU! Let's hear it.
Also irish lady. I am 58, my wife 57. Our lives, while different are not so different. We are, in spite of our views perhaps, still all Americans.
irishlady. one final thought. I feel like I left out any emotional, or caring for others politically, and I did. I just want to say, so that you know we're not just hardliners. I believe that we should love one another. I believe we should take care of those in need. I have never been against entitlements. I myself, after my first wife passed away, had to get food stamps. I got one months worth but it came in very handy. I later took in a foster child, after having raised 14 kids. I do believe that America should in fact show the world that we are a caring nation in every regard. Perhaps at times I think in mathematical terms which, can often make one seem uncarring but, I believe that in order for America to truly be giving we must first position ourselves in such a way that it does not create an unbearable future for its people. I mean, how can I feed my neighbor if I have no food? Sure, I can share the two pieces of bread I have left, but when that is consumed we (myself and family, and my neighbor) will all perish. We must make good decisions about the future of our own people before we can pass it on to others. That may mean we must do what is against the priciples of our own people. No one likes to see so many suffer while others seem to just reap benefits. On the other hand we have to decide what it is that will make companies hire, money flow, and people go back to work so that they too can prosper. The problem lies in the politician's false promises to please everyone at once. I try to think that, while it is unfair for these big companies to rip off the little guy, I also know that, it is these same big companies that hire people. Companies should pay their fair share, I will never argue that point. My thinking (and I would love your input) is that, if business, large or small, is where jobs come from, and we need and want for them to hire, would we be wiser to let them flourish first, then gradually adjust their perks? I guess if I had to put it bluntly I would say "Hey, if they can get unemployment down to 3.0%, then let the ### eat cake! THEN go after them, gradually increasing their tax, and healthcare burden. I mean think about it. No one complained about big business in the nineties. Because everyone (almost) was working and making money. Today these same companies are viewed as even more evil because so many are now so much worse off. I'm not sure, as you can probably tell lol, what the answer is. But I think that when you tell someone "you are going to start paying more, and you are going to start paying for more benefits, and we are going to limit how you can do business", you can't just create that kind of ambiguity, and then turn around and say "Oh, and by the way, could you hire 3500 more workers before the next election"? PLEASE, PLEASE PLEASE - don't let what I've said make you think I'm pro corporate America, or hardline conservative. All I'm saying is that we are in a catch 22. I think if I were president, I would put the ball back in the people's court. I would turn to the American people and ask "Ok, you are asking me to make these big companies pay their fair share "Nothing wrong with doing right" I agree. "You are asking me to make them provide your healthcare, and pay you more" Fair enough "who doesn't want that" I agree. But - you are also asking me to convince them that after all we want from them, that they hire all of you, so that they can pay those higher wages, benefits, more taxes and restrictions. My question to the American people would be. Fair enough, just could you please tell me how to do this?
You know irishlady, I believe that is the sixty four million dollar question, and I think if anyone can come up with the answer to it, they will likely be worth more than a measley 64 million! LOL Anyway irishlady, I am giddy waiting for your next post. I have come to seriously respect your opinions, and really do look forward to your next post. I check it all the time, because that's how people find answers. I have a saying that I have always used and believed in. "You cannot substantiate something until you have challenged it" I love that, and I may be wrong, but I actually think I 'coined' that phrase, because I had never heard it when I first thought about it. Get back to me. Wish we had our own forum. Wow, a group of people who don't 'always' agree, but know how to show respect, and find compromise! imagine that...God bless.
awful company to work for
I worked for Verizon and before that Bell of Pa.I That Verizon...I retired after 31 years with respect for the phone company, It referred to Bell tel ad MY company. I purchased my cell cell phone wirh Verizon. I made a big bit mistake. Every month I mention wo Verizon people bill me once a month, , , , that never happened. I was I was tole to the bill in half and sent that in.NO good. I got two bills to replace tghat one. I wanted to leave Verizob, the girl shouted I could not leave. I said you watch, , , O I left and went with AT&T who does send ma montly till and minutes are shared.
The complaint has been investigated and resolved to the customer’s satisfaction.
Wow. My eyes hurt from reading that. Did you type this on your Verizon phone?
harassment by mail
Today I received a statement indicating my account was past due for $119 (which I electronically paid last week) and the statement came to a total of $206 due on February 23, 2010. Ironically, I received a communication stating that my account was delinquent in the amount of $206 and it was to be paid immediately! It is obvious that this company doesn't know its left from its right. It throws out these misleading figures and alarming deadlines as a ploy to keep you off balance. Although I pay this company every month...I never get a statement indicating they have received payment from me. This is a set up and I think the company needs to be investigated for unethical practices.
The complaint has been investigated and resolved to the customer’s satisfaction.
If you look at the date of the letter, I guarantee it was before you paid electronically. As for your complaint about them never sending a paid statement, does ANYONE you pay bills to do that? NO. Your next bill will show "Payment received - $xx.xx". Sheesh.
poor service rude employee
We upgraded our phone 3 weeks ago and it lost its front display. When we took it to the Verizon store the employee Stephen Garay, who has always treated us with a rude and condescending attitude, refused to replace the phone because he claimed it had water damage, and would not help with an AC adapter that was not working from our daughter's phone. We told him that the phones had insurance but that didn't seem to matter to him. The store has no "manager" per se since all the employees seem to wear a manager name tag- nice ploy to avoid dealing with customer complaints. We then called the "customer service" number 611 and they are equally unhelpful and condescending. Is there a jail to hold these criminals of customer service and decency since all they do is take your money and in return do nothing to warrant any loyalty?
The complaint has been investigated and resolved to the customer’s satisfaction.
So you beat the crap out of your phone and want him to return it because you bought it 3 weeks ago.. The front display went out because you got it wet. Their are reasons they say that they don't just pull it out of their butts for the better good of verizon i doubt he even cares about saving verizon any money. Im sure their were multiple signs of you phone getting wet
verizon fios internet, hone, tv
Verizon fios service access box. Http://www.youtube.com/watch?v=0eu4w4-cxmg Verizon fios problems with internet, phone, and tv service. I think we may have found the problem... this is the "service access box" we laymen like to call "a rats nest." verizon it tech found broken wires and poor, loose, dirty, connections. the problem... we have been trying to...
Read full review of Verizonexorbitant charge on phone calls
I have been charged $300 for a couple of international calls that I made. The effective rate is almost $3 per minute. Verizon fios would not budge. This is clear cut rip off and taking advantage of unsuspecting customers. I have always used third party calling services for international calls. Somehow this time it went through verizon network.
I never wanted international dialing facility on my plan but I guess this is how the evil corporations make money; by giving you something you don't want/ need or request. Then they wait for one ocassion when you fall in their trap; which I did.
Well, this is to alert lot of other unsuspecting folks. I have already started my process of getting Direc TV, Vonage and comacast to replace the useless fios bundle I had.
Hope I never have to be a verizon fios in my life; as long as there are choices, I am staying away from verizon.
They can have my $300; as if their stock would shoot up! no way with such evil practices and customer service would they thrive.
They have proven to be penny wise pound foolish...they have my $300 but would lose $185 a month that I paid them each month for the triple play bundle.
The complaint has been investigated and resolved to the customer’s satisfaction.
upgrade outside new every two
I have been researching the Droid/Verizon and IPOD/AT&T online and decided to go into my local Verizon store and give my current carrier the option to sway me and to find out my options for upgrading.
I spoke to a sales person who explained the phone and I was leaning towards the purchase even though the phone is expensive. I told the sales man I was not eligible for my $100.00 discount for the "new every two" till August but that I was considering just paying the $200.00 now just to get the phone instead of waiting. He advised me that I would have to agree to a new 2 year contract (I already knew this) that I would be waiving my $100.00 credit in August and would have to wait 2 years again for that discount (yeah knew this too) but what he told me last made me livid... that Verizon would charge me $20.00 for a EARLY UPGRADE fee! What the heck is a early upgrade fee? Its not good enough for these greedy people to ensure my business for 2 years and not give me a $100.00 credit but they want to make ME pay for them to retain my business? I know its only $20.00 when my ###ed butt was about to pay $200.00 but it is the principal... I REFUSE to pay $20.00 for NOTHING when this deal already benefits them so much!
The complaint has been investigated and resolved to the customer’s satisfaction.
My name is Lesley; I live in NJ. I guess it doesn't matter where you live, customer service is worse now, then it has ever been.
I have never been a big fan of verizon for the same reason(and others) you describe in your post. They have grown so large they simply do not care about a few people with complaints. They know they have you over a barrel with their 2 year plans or what it would cost to get out of them. Some group of people must have stayed up for days figuring out every possible way to stick the customer.
I was having a problems with my LG enV touch VX10000. I couldn't get on the net, get e-mails, and if I did get online the battery died rapidly. the phone was so slow using any features that it wasn't even worth doing anything but making basic calls. Why have a phone with features you can't use?
I took a trip to the verizon store and waited for almost an hour! can you believe that ! They said this was a common problem and they would upgrade the software. 25 minutes later the guy came back and said they would have to replace the phone which took another20 minutes, so far 1hour 40 minutes. I am sure it was refurbished or pre-owned, because now, 8 days later the touch screen has gone black, then blue with a single white line. The inside screen is fine and the phone is working except for the touch screen, the most important feature! When I called verizon they asked me to take out the battery and check the tiny little square on the left of the 4 gold prongs. This apparently determines whether the phone has water damage. They wouldn't tell me why I was doing this until I checked, and only after I asked 3 times what the square meant would they tell me. Of course there was no water damage because, I NEVER DROPPED IT WATER! as had explained. She said they would send a replacement but if it was determined that I dropped the phone then I would be charged full price! I did not drop this phone, but how can I prove it. I have been on the net to see if other people have had this issue and guess what, they have. A few people got replacements and others were told they had screen damage when there was absolutely no signs of damage from looking at, or touching the screen. Oh, and just an FYI, these very same people who received replacements returned a week or two later with the same problem again! So those poor people who did not get a replacement were probably given the short shrift.
How much do you want to bet that I will be told the same thing! There are sensors or something inside the phones which determine whether it has been dropped, HUH! Any phone my family has ever had( over the last 9 years as a customer) if dropped, showed obvious signs of breakage. I have NEVER, repeat NEVER broken a phone in 9 years. I have insurance for my 2 boys, they are careless. They have cracked their screens, had various colors across an obviously dropped phone, and dropped their phones in water. that was my problem, as it should be. I can't wait to see what they tell me. The insanity is, they can say whatever they want! they can blame the consumer, how would we know. What if the guy, like in your case, is a fool with a very poor attitude. Frankly, Verizon should be used to the complaints of which I am sure there are to many to count.
Another thing I could not understand, I had to replace a phone my oldest lost. I had no problem doing that but, what I can't understand is, they are giving phones away three at a time, so why do they need to charge 3x the price to replace a phone when it's free! Even if they charge $30 dollars for the phone I can except that, but you have to pay sometimes $175-$300 for a phone they are giving away. You can always buy a pre-owned ancient piece of junk for $50! on up. My son's glyde was $86! re-furbished. of course he is the only one I do not have insurance for. As a courtesy they used to allow you to use your upgrade early, but while we have an upgrade due in 16 days! they would not honor it until exactly September 26th. So I paid for my son's phone.
I am really dreading this trip to the store, but I am stuck and, that's what verizon is counting on.
P.S. I was asked to leave a verizon store once for disturbing other customers, no one was disturbed. Actually, I think they were happy I was pointing out the obvious lack of customer service, and satisfaction. Someone made a mess of my plan, and was charging me per text when I had the texting plan. So you can only imagine what kind of bill I received with kids who text, they don't really talk. Finally they fixed the problem and my bill was changed after much back and forth.
I wish verizon would wake up, but I suspect it won't happen anytime soon.
-Lesley
very big bill
i cancelled my internet on my mobile phone because i wanted to cut back on my expenses. my mobile phone is a touch phone. The phone would still go on the browser while being on my pocket. i recieved a call asking to call verizon due to my overdue payment so i called and turns out that i have an outstanding bill of over 3, 000.00 dollars. i called verizon wireless to work something out. So far i talked to a supervisor and all she can do is take off 10% i told her i dont even have money to pay for rent. i asked her if there was any one else i can speak two and she says that her supervisor will call me. I think it isnt fair that im trying to save money and i get a surprised with an over 3, 000.00 bill. i have been a costumer for over 4 years.i explained how it was an accident. they tell me they are valid charges. i really need some help here
The complaint has been investigated and resolved to the customer’s satisfaction.
I'M NOT TRYING TO SOUND RUDE OR SHALLOW BUT YOUR FINANCIAL STATE IS IRRELEVANT. THE FACT OF THE MATTER IS YOU USED VZW SERVICES AND NOW U HAVE TO PAY FOR YOUR USAGE. THE $3000 BILL SHOULD NOT HAVE BEEN A SURPRISE BECAUSE TOUCH SCREEN PHONES USE DATA (INTERNET CONNECTION) TO UPDATE ITSELF. IT WAS REALLY DUMB TO REMOVE THE INTERNET FROM YOUR PHONE; THIS WAS NOT A ACCIDENT; THIS WAS A CUSTOMER WHO DID NOT DO THEIR HOMEWORK/RESEARCH.
unfair business practices/deceptive billing
In December of 2009 I received an offer from Qwest for a package deal including High Speed Internet, Landline and Cell Phone service to be provided by Verizon Wireless. The service was to start on 1-4-2010. I was gone the month of December and when I returned home on December 3rd, I was advised by my current cell phone provider that I would be charged a $200 early termination fee. I called Qwest the next morning, 1-4-2010 and cancelled the order. I received confirmation by email that day from Qwest that the order had been cancelled. I returned the cell phone and all their equipment which was never used to the address from which it was mailed on 1-5-2010. Verizon continues to bill me for cell phone service which was never activated. I went up to their office in the mall here in Duluth, Minnesota and spoke to their representative showing them the email from Qwest confirming that the order was cancelled. I called their representatives on several occasions and told them that the order was cancelled. I am still being billed for services never received.
The complaint has been investigated and resolved to the customer’s satisfaction.
I canceled my service after several years of always paying my bill on time and after a year goes by I suddenly get a bill. i have no way to prove i canceled my service. who keeps canalization numbers that long'
I have had the identical problem with verizon. It's seems this is how the've managed to build their multi milllion dollar empire. They lure you with their cancel within 30 days clause. It's really just a shrewd sales tactic to take your hard earned money. My opinion is they are deceptive in their contracts and don't care about reputation or repeated customers. Their customer service is also terrible.
Beware consumers.
con, fraud, rip-off, bad customer service
Company philosophy (internally): "Better to beg forgiveness, than to ask permission. We take care of each other." Or "do whatever it takes and we'll fix it later".
When you are "intiated" into the fold, with absolutely no training whatsoever, you are instructed that we are Verizon Wireless, but... no they're not. They tell the customers that, but... when there's a problem they have to send you to a corporate location or call customer service.
There was a $1.1M callback on payouts from Verizon Wireless, because Flexicom was collecting monies on incomes that were unsecured. Instead of taking responsibility for the procedures that were approved by Flexicom to their employees (a trainee follows the training) Flexicom charged employees back for bad charges over a period of several months.
Even with the chargebacks, it was impossible to make any money as a rep or a store partner. This was because including the chargebacks you still had to make store goals, which were near impossible. So... Flexicom would fire or move you if you didn't make store goals but then they would issue chargebacks so it was impossible to make any money.
Here's the kicker: Flexicom paid the $1.1M and then issued the chargebacks, in doing the figures (at one time) Flexicom made an enormous profit by paying off the settlement to Verizon Wireless and issuing chargebacks to the stores. How? Because Flexicom collects 100% of the monies up to the store goals (minus increasingly small expenditures) and they would keep all the monies made post-store goals by issuing chargebacks. The several months of chargebacks increased the capital gain for Flexicom than any other time.
I cannot go into too much detail. I feel terrible for Bill Goodrich, he's such a great guy. He's the only person who is single-handedly kept the company together.
Let's not even go into Chris Schmedes, Shawn's "ex-right hand man". Who they finally wised up and let him go.
One thing I don't appreciate is someone of these people bringing in Shawn's family or his personal life into these reviews, it's uncivil and innappropriate. He has a wonderful wife and family, who are loving and caring. These reviews should be stricltly business related.
Work corporate direct. Drop the pride of being "so-called self-employed", it's a joke. The only people who make money are those who create a corporation and they sit on the top.
Pros: Bill Goodrich.
Cons: Company philosophy (internal) "Better to beg forgiveness..."
The complaint has been investigated and resolved to the customer’s satisfaction.
Reed more about Verizon scams & rip-offs at http://www.verizonwirelessliestocustomers.info
verizon international plan - avoid if you can!
i subscribed, on the web, to verizon's supposedly optional international calling plan as part of voice service. what was not clearly stated is the fact that only calls to land-line phones were qualified under the plan. the weekend following, i called my mother and talked with her for over an hour, and on tuesday, i got a mail from verizon stating that my international plan did not include calls to cell-phones, and any such calls would incur premium charges. they provided no information as to what those charges would be, or how to get access to it. i had to call their customer service to get the shocking news about my plan rate for cell phone calls. i have just moved from a cablevision-serving area where i enjoyed 250 minutes of internation calls to ANYWHERE, terminating on ANY user equipment, for $19.99! unfortunately, cablevision does not serve my new area.
so buyer beware! if you plan to subscribe to the verizon international calling plan, understand that you will incur hefty charges for calls to cell phones. make sure you find out the rates to the countries you make call to before you make any decision.
i really should not have complained about cablevision.
The complaint has been investigated and resolved to the customer’s satisfaction.
jasom adams fraud!!!
Omg! I had a horrible experience! This guy jason calls and I initially was interested in seeing the details on switching. Price was a liitle less than I was paying and I would have been able to get dsl. My chief reason which I told him! - because I have a a dedicated t line and its fairly expensive $400 or so. Anyway, just before I sign up I get a hold of the local guy that does my computer stuff and he raises a red flag that he did not think verizon had dsl in the area. Since 90% of my business requires internet access I called to verify and this a*hole swore that we were good. Something about him seemed a little sleezy so I called verizon directly and they told there was no way dsl was going to happen. That they didn't even have the right equipment in my area! I called him back told him this he said it was their mistake and he would fix it right away and call me back. Well he never called and refused to take my calls when I followed up. I used to think verizon was a reputable company - god knows I use them at home and for my cell - but not anymore. How dare this guy risk putting me out of business just so he can make a few bucks. How dare verizon allow this to happen! I'm sending them a message and going to cable and t mobile.
Caller id: [protected]
Caller: verizon - premier network
Caller type: telemarketer
The complaint has been investigated and resolved to the customer’s satisfaction.
I was initially called from this number in 11/2009. After much back and forth about pricing we decided to switch to Verizon as they were going to save us over $300/year on our phone and internet bills. Needless to say, as of 3/13/2010 we still were not transferred. In this process I received 3 bills from Verizon even though we hadn't been transferred and along with their fake apologies I was told to disregard them each time. Also in this time period numerous "technicians" showed up at our door to "fix" non-existing problems. Each person we spoke to had different stories as to what they were doing. Most of my calls went unreturned and I spent countless hours calling them to straighten out all the problems. After verifying that we were still with our previous carrier for phone and internet on 3/13/2010 I finally told Verizon Premier Solutions Partner's "implementation manager", Christine (probably a secretary and not a manager) to cancel all orders to switch to Verizon. Yesterday (3/18) I received a dsl package from Verizon and when I called to ask what to do with it I found out our order was never canceled and on top of that, they said my phone was already switched to Verizon! They then told me I had to call my former carrier and asked to be switched back. So now, I have to take more of my time to fix their screw ups! DO NOT FALL INTO THIS TRAP! I now know why people go postal!
Worked there until recently when they told me that I could stay but the ###s wouldn't pay me anymore. Apparently they lost some deal or something and are going out of business.
Heres the deal - all the owners Jason, Carl and whoever are drug addicts and ###. They take heroin or oxycontin and then go have gay sex in the mop closet. God knows I feel sorry for that poor janitor who has to use that thing. Seriously, his name is Manuel he's about 4 feet tall and supports his wife and 11 kids pushing that thing around. And those ###ing idiots take turns shoving it up each others ###!
That one idiot Jason lives with some crackhead chic and he gets off by watching her have sex with other dudes. And the other ###ing jerk off lives at home with his mommy. What was I thinking!
bad routers
In 3 weeks I have had problems with 3 routers. First one would keep knocking me off line. Was on the phone 4 hours until I got a new router. The second one I had to restart 4+ times a day because I kept loosing the internet. After 3 more hours on the phone they sent me a new router. This one I had to reset twice before I could get on with my desktop, I still could not get on wirelessly. We then found out the WEP key printed on the label was not the correct one. After another 4 hours( 2 calls to India, 1 to West Virginia) on the phone we finally got it to work. They offered me a 2 day credit for waiting for the new router. After talking to billing and payment dept, I managed to get a 1 month credit. Lets see how long this one lasts. If I could get DSL or better for the same price I would leave in a flash!
The complaint has been investigated and resolved to the customer’s satisfaction.
customer service liars
Verizon Wireless hast he worse customer service departmenet imaginable. A majority of agents do not know what they are doing and give you miss information. I moved and gave the agent my address but she didn't put all of the information so I never received a bill. Months later I found out that this information was reported to the credit bureau. As soon as I noticed this I called right away abnd paid the bill but Verizon refused to remove the negative information even though it was there fault!
If you have Verizon, drop 'em! I am with Sprint now and am so much happier. Their customer service agents go out of their way to fix your problem without giving you a hassle. I had an issue with my phone and the contacted me right away to resolve it in a professional and caring matter.
To whom it may concern,
These are the conversations and results of deliberate misinformation over the past couple days.
NOVEMBER 21st, 2008
Yesterday 11/21/2008 @ 7:51 am PST (16 minute call) I called Verizon to see about getting a new phone. My current phone battery keeps dying. Was on hold for quite a long time. While on hold I heard an advertisement for a new blackberry phone, I decided I would like to return my $400.00 phone for a cheaper but supposedly better blackberry storm.
Finally when customer service answered they told me I had 30 days from the date or service to replace my phone if I was dissatisfied for any reason (This was called a Worry Free Guarantee). But that the phone I received from verizon was at no charge. So they really could not do anything for me, was told to call qwest merge dept for further instruction and they would be able to trade the phone out for me.
Called qwest merge 11/21/2008 @ 8:08 am (45 minutes includes transfer to Blaine), Qwest told me no account info since merge, but they would transfer me to Verizon customer service, was told by Qwest merge manager that as soon as someone answers to ask for a Manager.
Transferred to Verizon, asked for a Manager, was told by Blaine (which I later found out was his name and only name, he would not give me any other information about himself other then he worked in call center and they would know who he was)
Blain tells me he is a manger (by the way was pretty rude as well, hopefully the call was recorded so he can reprimanded for his poor tone and manner towards me)
I tell him my story: can’t replace my phone because of zero value on Verizon system, even though I had just spent $399 with Qwest a few months ago to buy this phone. He basically tells me tough luck, cant trade for a different phone except for a free phone. I ask him what phones are free. He tells me there are a few phones offered but non compare to any current phone. I tell him my phone was free, he then puts me on hold and comes back to tell me “oh yeah, that’s right, your phone (VERIZON XV6800) was a free phone but since the blackberry was brand new it would cost me $250.00 then id receive a $50.00 rebate.
I ask him why if my current phones retail price is so much higher why would it be free but the blackberry not be free to me in this case.
The he proceeds to tell me I didn’t need to get a new phone, if I could find my old phone with qwest, I could use it and just return this phone back to verizon. I doubled check with him, he again told me the new system allowed the use of old phones.
Finally after going nowhere with Blaine he suggests he send me a new replacement of my current phone to see if this solves the battery problem (my initial complaint). He tells me he is going to disconnect my current phone then and overnight me a new phone. I tell him no, he can’t do that because I run a business out of my house and my phone is a necessity. He agrees and tells me my new phone will be here tomorrow (Saturday Nov. 22nd) via fed ex overnight. When I get my new phone I need to call and deactivate my old phone and activate my new one.
I remind his that if the new phone has the same problems what am I supposed to do since my 30 day worry free will be expiring on Sunday the 23rd of November. He tells me not to worry that my new phone will have an additional 30 day worry free on it and I can return it if I am dissatisfied as well.
We end the call with the expectation of me getting a new phone the following day (Saturday the 22 nd or November 2008.
I thought about it and decided to call qwest back 11/21/08 @ 8:58 (16 minute call) to see if they could verify Blaine as a manger and double check all the info he told me. They could not really help and suggested I call verizon back to verify Blaine’s story.
I dial 611 again from my cell phone 11/21/08 @ 9:17 am for a 36 minute call. I speak to a representative that tells me Blaine is NOT a manager, and that by no means could I use my old qwest call phone on the verizon network. She goes over my account and tells me the new blackberry is far less superior to the phone I currently have and it would be a mistake to even consider changing. I tell her my situation about the battery life, she suggest and gives me info on local verizon service locations that can test my phone to see if it is the phone or if it is the battery, or maybe if it is nothing on the new phone at all and problem solved. Just a defect on my current phone.
We end the call, she tells me she will note the account and get word to Blaine’s manager about the complaint.
NOVEMBER 22nd 2008
Today 11/22/08 no new phone fed ex…….
Then about 6pm, tonight I receive an email from a client telling me he called and left a voicemail telling me he was here to view a motor home (I run a wholesale business selling very expensive motor home to people from all over the united states) I was foolish enough to believe that by using my cell phone (that I have never really had a service problem with in the past other then the battery dying) I would get my calls and earn my income.
Email says he called my today at 1:30 that he was here and ready to look at a $70, 000 motor home. They had driven several hours to view it and this was my opportunity (with the current economy time is of the essence, I need to be able to count on a cell phone provider that can offer the best service and best coverage) I needed to get back to them but they were already several hours away down the road looking at another motor home.
Immediately I grab my cell phone 11/21/08 7:14pm PST and dial my voicemail to see if I had just missed the call. My phone tells me that is has been disconnected and is no longer in service.
Then 11/21/2008 @ 7:16 pm PST (51 minute call) I call 611 to see what is going on. I am told by a rep that my phone had been disconnected and a new esn was assigned to my account for a new phone. At this point I am getting pretty angry, she instructs me on how to reactivate my current phone and tell me she is getting a supervisor to explain the situation to me.
The supervisor gets on the phone, I tell her the entire story, she tells me she that due to an unexplainable “glitch” my phone was disconnected and the new phone was active. But the new phone was showing undelivered and at a local Fed Ex hub waiting for delivery on Monday November 24th. She then told me since I was a prior qwest customer that I did not get the 30 day worry free guarantee and I was literally stuck with the phone I was given. I proceeded to tell her that I potentially have now lost several thousand dollars in income because of a unexplained “glitch”, there was nothing she could do but tell me the person Blaine that I spoke to did misinform (lie) to me, and every other person I had spoken to had also misinformed me (lied) about the 30 day worry free.
She told me if I needed to send back this new phone again that id have an option to buy a new phone a one year discounted rate.
I ended the call by telling her I have been lied to, mislead, and now because of Verizon I have potentially lost over $5, 000 dollars in commission and my investors over $15, 000.
This is my resolution. I feel I have a few different options.
1) I accept what has happened and just realize that the phone I have coming is useless for more then 4 hours of battery life and go on about my life. (Doubtful)
2) I file a complaint to the better business bureau, mail a physical letter to your complaints department, and cancel my service.
3) Speak to my investors and file a Joint lawsuit for lost wages. With approximately $20, 000 on the line it really would make the most sense. Your company has no idea why this “glitch” has happened; your reps have lied to me and misinformed me time and time again with poor information. Either way you are in the wrong and I have detailed accounts of everything that was said to me and everything that has taken place.
4) you can get me a new replacement phone of my choice (Reasonable since every other phone you offer is less in value) with an additional 30 day worry free guarantee in case the phone I choose turns out to not be as useful as my current phone. I’d also like a formal apology for my time and wages lost.
My current phone bill is $195.00, if you average my phone bills out it is roughly $150 per month. Multiply this by 24 months for the duration of the contract (not including the past 3 years I have had qwest uninterrupted service) this equals $3, 600 roughly in service fees I will be paying you. Not to mention the countless people I will absolutely tell of my experience with Verizon. I know a few people cannot make a difference if a company survives or not, but I can assure you I will be able to sway the decisions of at least 2 people over the course of my life. Now you can add in an additional $7, 000 on top of the $3600 in service fees ill be paying and all as a result of a $200.00 contract rate cell phone your reps didn’t want to give me. And this is if our attorneys don’t decide to take you to court, and with investors entrusting me with over $900, 000 in inventory personally I really think a $70, 000 deal with $20, 000 in profit may just be worth it to file a lawsuit.
Ill let you weight the options; your company was in the wrong from beginning to end.
I only hope you choose the easiest and simplest way out, But I can assure you I am willing to go the distance with this and can prove every bit of what I have stated here, I am fully confident my company and investors will be successful with a lawsuit and recuperate some of the losses we have acquired as a result of your “unexplainable glitch”.
Total of 160 minutes of calls almost 3 hours of customer service to get nowhere.
Thank you for your time and I look forward to hearing from you very soon on this matter.
If I am not fully satisfied with the outcome I will be posting this letter on every Blog, web site, and newspaper I can. I will also be sure to file complaints with the BBB, the FCC, and the District Attorneys office.
Regards
I am waiting for my contracts to expire... believe me they are FULL of lies.
Good luck. Please let us know how this turns out. I like to agree that word of mouth can change someones mind from swapping or purchasing cell phone service.
I know it seems like alot to ask for straight answers and decent service, but isnt that why we make outrages cell phone payments its not just the phone i buy (which should work properly) but he services rendered be it in person or over the phone.
Personally speaking i would love to conduct all my business face to face but real world cases show most business i deal with will be either in another city, out of state and lets not even mention out of country. Damn you 3rd world low wages and all your tech support calls.
We live in a rural town, does that mean i deserve less or no customer service just because you can't see me become irrate and ask to speak to your manager. I work a 60-80 work week have 3 kids, church functions, dance class, and guityar leasons to get to as well as a home renovation project that is on going and live 27 miles from town, i sooo don't have time to deal with issues that i know should be courteusly and easily fixed over the phone.
Hello, my name is Brian and I work for Qwest. I ran across this post, and it appears that there may be some issues you may have encountered with transitioning from Qwest wireless to Verizon wireless.
If anyone needs assistance with issues you are experiencing, you are more than welcome to send me an e-mail to TalkToUs@Qwest.com, and put "Attention: Brian" in the subject line. I will be more than happy to help with whatever I can.
Thanks,
B
We recently migrated from Qwest, did not get first bill, second bill came after disconnect, had to call customer service and pay without seeing breakdown of charges, when bill came saw we were charged activation fees. Verizon phone customer service instructed me to take Qwest bill in person (needed physical evidence of migration) to service center to have activation fees removed. Service center personnel ( Assistant manager and staff Coronado - Store 6600 Menaul Blvd NE A-007 Albuquerque, NM [protected]) very condescending - mocking Qwest's inability to maintain wireless network etc. and accusing me of not keeping up with bills. Never looked at Qwest bill (wasted trip across town and ink to print bill). Service center also says can not remove activation fees until July bill so have to pay $540 bill before correction. When we first signed contracts we were assured activation fees would not be on bill. We chose Verizon because we were hoping to have at least similar customer service and cost of Qwest wireless - would have picked other carrier if we would have known how bad the transition would be. I would rather have Iphone and AT&T now). Very tempted to take to Better Business Bureau. Will notify Qwest about poor transition. In addition when I try to call Verizon store in staff hang up without answering calls. Very dissatisfied at this point and regretful of this move - and feel that we were almost forced into this transition.
what ended up happening? i know EXACTLY what you're going thru w/ verizon wireless. I'm about to file some complaints but would love to know what ended up happening in your situation.
Well, first get all the facts before whining. There are certain procedures that Qwest and Verizon Wireless have to follow. You are willing to call people liars versus, misinformed, mistaken, or just plain made an error. To call someone a liar indicates that they intentionally told you wrong information with the intent to mislead you.
Going to the store is the best answer given but if you are too lazy to do so then shame on you for not caring enough about your experience to adequatly deal with it.
You were apparantly offered the option for getting the Blackberry storm at the 2 year price but if you chose to not take advantage of it, then that was YOUR choice.
Maybe the employees should sue the customers for treating them like dirt. I have worked in customer service and many of the customers are thoughtless and rude and they are trying to make ends meet and pay the bills to raise their children.
I accept that maybe I have misread something or you provided information in error...or maybe you lied.
Right and like going into the store accomplishes any more. That's the only route I've ever taken and it also got me no where but standing in line for hours and wanting to tell them where they can stick their phone. Sue their ### and if you win let us know!
1. Go into a store and talk to someone face to face. Sometimes in business this is needed and don't leave until you have resolution. 2. If you are having battery issues ask if the battery can be replaced by manufacturer's warranty. 3. Never do business out of your home with out a landline phone. Mobile phones are made to be mobile. Now you are a genius and have a good day.
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Verizon emailsservicecenter@verizon.com100%Confidence score: 100%Supportwilliam.brennan@verizon.com99%Confidence score: 99%managementjames.benusa@verizon.com99%Confidence score: 99%Operationsashley.colette@verizon.com99%Confidence score: 99%renee.m.smith@verizon.com99%Confidence score: 99%Support
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