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I have had a LG Voyager since they were released about 2 years ago. My phone for the most part has worked well, until a few month ago, when I had some issues. Verizon replaced the phone with a refurbished phone and then my problems started. The "refurb" phone would not stay calibrated on the touch screen. I would miss calls because I could not get my phone unlocked. I kept complaining, and the customer service people would just recalibrate my screen. After a few months of that, I got fed up, and complained again. they sent me another refurb phone. This phone had a bad speaker that distorted everything. The next refurb phone has a bad power cord connection not allowing a complete charge. The next refurb phone has another blown speaker, and the list continues. I was given my "customer service" reps business card, and told to call if I had any issues. I called him, and 24 hours later, I still haven't received any followup call. I am fed up with Verizon.
The complaint has been investigated and resolved to the customer’s satisfaction.
Today at 10:25 am. I walked into the Verizon store registered my name for service and waited in front of a service tech named Peter F. He was doing something on the computer and did not acknowledge me. I waited a short time. Then another customer just walked into the store (who happened to look attractive/ 20yrs and 5'8"). The employee Peter called out to her "Just come right up, I'm not busy". I looked to see that my name was on the board for the customer list. It was and I was listed as the first customer to be seen. I was extremly upset because I had to be at work and time was of the essence. I would appreciate your intervention in expressing my disappointment. thank you.
I just got off the phone with Verizon Wireless after submitting the complaint below. They only responded with who cares!
"I have noticed that the equipment refurbishment department has been overseeing the quality assurance on the phones that they have been working on. Every phone that I have received from said department averages from a couple of months to six months of use, lately much worse. When I had my phone replaced due to faulty software (I had since August), I only had the replacement for 1 week and that phone had issues. When I was on the phone with tech support about the problem, they promised an upgrade to a brand new Droid 3 to help resolve the frustration that I was experiencing. The very next day I received that replacement and of course it was a refurbished phone. However, that phone came out of the box not working properly (could not connect to the internet). I was very upset from this point on. My phone experience went from a few months, to a week, to the very day that I received it. I spent 4 hours on a Friday dealing with this issue. We did all the trouble shooting along with doing a hard reset several times in the process. At one point during the 4 hours, I was transferred to the Loyalty Department. The lady I spoke with at the Loyalty Department only responded to the inconvenience with how much it will cost me to break the contract. The customer service that Verizon Wireless has today is now worse than Sprint & Nextel in 2003. Because of the issues and the imprisonment that your customer service made me feel, I downgraded my phone to a basic mobile phone. Upon arrival with my basic phone, there was no battery or case that came with the phone. I had to call and get the battery and case on order for the replacement phone. Once I got the phone up and running, there is an annoying ringback tone attached to the device (not my account) which cannot be deactivated. I was on the phone with tech support and the removal feature is not listed in the device which is supposed to be there. I now get annoying text messages four times an hour because it is associated with the device not with my number or account. I’m afraid of my bill next month since I don’t pay for unlimited texts.
My phone is used as a tool for my job. In the past couple of years, I have become more of a slave to my tool since your customer service has been centralized in Alabama. My business partner has been experiencing similar issues, but not to the extent that I have been experiencing. I never thought I would hear a room full of people talk about how bad your customer service has been until the other day. I was at a networking event and somebody noticed that I was holding an old flip phone. Of course I was sharing my story why I now have a flip phone, instead of a smart phone that has been proven a vital tool for my job. Other people were making comments about their horror story with Verizon as I was sharing my recent experience. You guys have the highest rates around. Those rates were worth it because of the customer service and coverage. Coverage alone can only go so far and your new customer service just plain sucks. Sears credit card services in the 80’s & 90’s were much better.
This is what a Verizon customer wants, a communication device that fits to their job without being treated like an idiot. Thank you for treating me like an idiot and everyone who I’ve spoke to. Now, I’m stuck with another faulty device stuck in a contract for another year."
they charge like hell when you try to end a contract with them. Best is to remove your credit card on file, or report it stolen before you end your contract so they can't bill you.
Wow... "[D]oes not permit [you] to continue"? What part of "UNLIMITED calling" don't they understand?
Just got a bill from NSA for a Verizon Wireless bill, I canceled the account after numerous attempts to get Verizon to fix a problem of no service, dropped calls, phone turning off and on by itself, no luck. Was told by Verizon to turn phones on and I should sell my account to someone else. Love how the customer has to fulfill the contract term but Varizon does not. They are forcing me to continue to pay them for nothing, and now send the scamming dogs after me, we citizens have no protection at all. Isn't it great how our government bails everyone who is ripping us off with our money and continues to allow then to abuse us. Land of the free, ya right! Be carefull you will be charged, I was, $1000.00 for canceling.
The 350.00 fee is the difference between what you pay for you phone at 2 yr pricing and the full retail cost of the phone. this is why you get a discounted pricing for a smart phone. This is what your terms and conditions tell you at verizonwireless.com/t&c...
I got a new Verizon phone (Incredible 2) about 30 days ago. It ended up getting a line in the screen after less than 30 days of owning it. It was never dropped or got wet. I took it back and got a new phone (refurbished) under the manufactures warranty, upon the advice of a store associate.
The phone I was sent was way worse than the one I returned. The vibrate feedback did not function properly and there were paint chips in the phone, on top of that when I took it to the store the sales associate helping me erased all my contacts. I had that phone sent back and got another one, believing this just was just a fluke.
On this phone, the second refurbished phone that was sent, the icons at the bottom are blurry, like there is an overlay on them going the wrong way. It is something minor but my original phone didn't have this problem and only goes to show the “quality” of the refurbished phones, and that the problem with the other phone was not a fluke but has become a pattern.
I went to the store each time I had a problem and they haven't been much help, other than referring me to tech support, and made it worse by erasing all my contacts. If I knew I had to go through all this trouble I would have kept the first phone or sent it to HTC to be repaired.
Someone must have stolen your identity and got cell phone service in your name.
We all knew this was going to happen so what's the big deal?
You have several options. I will give you a few of them:
1. Suck it up and sitck it out with the phone you got for far less than cost in exchange for signing a 2 year contract.
2. Purchase a phone at retail like any other person in your situation can do
3. Purchase a used phone off of ebay, craigslist, or from a friend so you have something to use until your upgrade is available
4. Try out the speakerphone feature on the phone. They make them better and better these days.
5. I know for a fact that there are bluetooth devices out there that are T4 capable (My nana has one) Purchase one of those and hook it up to your phone. The bonus about this one is that then you don't have to worry about compatability in the future.
1.You could have spoke up.
2.You don't have to go in stores for tech, they have phone service as well which you can do right from home.
Yeah im sure you do have better things to do like posting on a message board how much you hate Verizon, yeah that's not a waste of time at all.
Phone prices have always been different online then instore and it was most likely instant rebate where instore you HAVE to mail in rebate, they may have lost you, but since you couldn't grasp a simple concept i don't think they will miss you.
You should also google "caller id spoofing."
So you leave your email here so people can harass you on your email too?
lol
You signed a contract hell and you expect to get out of it for free?
I swear people should have to take an IQ test before posting here.
Very informative post
...not
I've been charged 20.00 per month for some time now and only just realized that it was for a data program that I never signed up for. What a bunch of crap. Is there any honest companies out there. I seems that everyone is out to take advantage of your ignorance of how things work. I'm changing companies when my contract runs out. I see that a company named Boost gives unlimited everything for 50.00 a month. I also heard the other day that friken Wall Mart has a deal even better than that. You know these dadgum phone companies are not utilities and we should start treating them the way they treat us. If you screw me, screw you, I'll go somewhere else you bunch of ### sucking scam artists.
IT IS NOT VZW'S RESPONSIBILITY TO ALERT A CUSTOMER OF HIGH USAGE; IT IS THEIR RESPONSIBILITY TO PROVIDE YOU WITH SERVICE.
i work for verizon wireless and this is legal because the $9.99 is being by a third party company in which you opted into their service. vzw has nothing to do with those charges; they can only give you directions on how to opt out. you need to actually call the 3rd party company to dispute the charges.
and btw before you claim your posts are reasons try explaining why your bill is outrageous, how much is it, what plan is it, what features do you have perhaps its something your missing or have that you don't need that make your bill high. Phone is crap, well what kind of phone do you have and what makes it crap, and please better explain your experience with customer service.
Kinda hard to take one serious when they just throw a random rant without giving any reasons as to why they're ranting.
I walked into the Verizon store located at 27512 W. Lugonia Ave., in Redlands, (Citrus Plaza shopping center) on July 27, 2010 at around 11:45am. I admit I was
very upset, my phone had stopped working for the third time in two
months and I had to take off work each time to go and get a new phone.
I told the man at the door what the problem was and that I wanted a
different phone this time, that obviously this model was defective or
something. He said that they can only replace it with a certified
pre-owned phone of the same model. I told him that that was
ridiculous and that I could not afford to keep taking off work to get
a new phone. He said that he was on his third phone also, and that
was just Verizon’s policy. So I waited another 15 minutes and then I
finally got a clerk named Tommy.
Tommy asked what the problem was, so I repeated what I had told the
guy at the door. He said the same thing, that they could only give me
a certified pre-owned phone. I was very upset and told him that the
phone was used for business and that I could not afford to have it
keep going out at random times, for no reason. Tommy then said to
me, “it probably keeps breaking because of how you talk to people”.
I said, “what do you mean?” Then he said, “you’re very rude, and I
see you work for this Educational Partners place, what if your
customers spoke to you like that”. I told him that if I gave them
this kind of service, I wouldn’t have any customers, and I surely
wouldn’t be taking money from them every month”.
He said "we're not giving you bad service, I told you we’d replace
the phone". I said, yes, but obviously there is something wrong with
this model phone for it to go out so often. He said, “I’m on my second
phone, and I’m not complaining”. I said, “well, it sounds like
between you and the guy at the door that Verizon just makes crappy
phones that keep breaking for no reason”. He said, “everything is
crap these days, cars and everything”. I said, “my car is not crap, I
drive a Toyota”. He said, “if I remember correctly, Toyota recently
had a recall, I suggest you take your car back before it falls apart,
and do you think they’re just going to give you a new car.” Then he
chuckled and said, "If you don’t like the phone, just buy a new phone
then, that’s what I would do".
I said the phone is only 7 months old, why should I have to buy a new
one. I told him that if he would spend the money to buy two new
phones in 1 year that maybe he should go to college and learn about
money. He said, “I’ve already been to college and I probably make
more money than you.”
That's when the man at the door told "ME" that if I couldn't be
cordial that I would have to leave.
We shut up at that time, he finished doing what he had to do and then
he handed me the phone and I left.
My husband and I have filed a formal complaint, and haven't heard back from Verison's headquarters in Irvine, Ca.
This company has obviously become so big that it believes it can make a fortune by hawking inferior products to customers and providing horrible service with no recourse. It can't, and won't last.
After dealing with Verison's horrible service and products for so long, we have decided we will not stand by
allow this to happen any more without a fight.
Anyone with similar complaints can contact me at joe.nelson@yahoo.com
We have piqued the interest of an attorney regarding a possible class action lawsuit.
Joe and Sonya Nelson
Are you honestly asking if Verizon can afford to loose you?
Are you ###ed...they have hundreds upon hundreds of accounts that literally bring in nearly 1 million a month so i doubt they will be affected if you choose to go to an inferior carrier, because you want to buy ### phones so you can avoid the data package
You bought a ### phone to begin with, you should have researched the Storm
30 day return policy anyone?
Obviously it was a typo, not hard to see that just message Amazon see if they will honor it, they may not if not just return the devices and everything will be peachy. See now that wasn't hard now was it?
Verizon Wireless launched their first Android phone last year. You posted your comment on 2010-02-19. Are you stupid or stupid?
with no information on what the situation is, how do we know you are simply not crazy? for all everyone knows you could have walked in the door screaming throwing things and swearing... build a case why someone shouldn't visiting a location...
Karen, I'm sorry to hear about the apparent irregularities on your Verizon bill. You may have inadvertently signed up for a less-than-honest "premium" ringtone service that now charges you through your cell bill every month. There are ways to try and fix this, however. If you contact Verizon directly, they should be able to cancel the ringtone charges going forward. Remember, we tend to think of wireless phone costs as fixed, but you can tinker with your plan to optimize its features to best suit your usage and often generate significant savings in the process. I know this firsthand because I work in the consumer advocacy division of the Houston-based company Validas, where we electronically audit and subsequently reduce the average cell bill by around 22 percent, or about $450 annually, through our website, http://www.myvalidas.com . From regular people to top corporations to huge entities like the State of California, an incredibly varied group of wireless customers uses Validas to slash their wireless bills. In other words, to everyone reading: Validas works, and it can probably work for you too.
You can find out for free if Validas can modify your plan to better suit your individual needs by going to http://www.myvalidas.com. Also, check out Validas in the media, recently on Fox News at http://www.myfoxtampabay.com/dpp/consumer/conlaw/lower_cell_phone_bills_072409 .
Good luck to all of us as we retake control over our wireless expenses and potentially free up some extra cash in this new year!
Dylan
Consumer Advocacy, MyValidas.com
Verizon Wireless in only concerned with thier bottom line. Verizon wireless has the worst customer service I have ever encountered.
Tried to get in touch with verizion customer service October 24, 2009. Was put on hold 3 different times for 60 mins each time, then the call was diconnected by the company. I tried several times after that. When I did get in touch with a represenative, the person was not very helpful and put me on hold for another 30mins only to be disconnected. I am still not able to talk with anyone in the company who can resolve my problem. I just keep getting the run around or put on hold for over 30 mins at a time.
FREND I HALVE ASLO HAD PORBOLEM'S WHITH VERISON
HOW EVER MY FREND I DOO NAT THNIK THTA IT IS NIECE TO HARAS INOCENT IVDINUNUNAL'S
IF WE COSNULT THE "" WROD OF GOOD "" (( THE BIEBLE )) IT'S DOSE NOT SAY'S "" DO UTNO OHTER'S ### THEY DO UTNO YOU "" IT SAY'S THE OPOPSITE'S
JUT'S SOEM FOOS FOR TAUGT, ,
I WHISH YOU THE BET'S IN ALL OF YOU'RE EDNEVOR'S
BLESING'S
Dr M A CARNARVORO
I have verizon and they dont harass me.
As for changing the channel...what an infantile evasive response...I have the money...you change the ad, and we can show you by not buying the product...
The "sprinkles" ad is insulting to everyone involved, especially the portrayed black male deliberately spilling the sprinkles to make a point (mindless black man creating a mess) to the white male behind the counter asking about whipped cream (mindless white adolescent accepting a no win situation).
If Verizon has to put out these ads, stay with the "dead zone" forte. At least that's entertaining.
we have oveer 500 commercials at this moment and we appoligize if it doesn't appeal to everyone but if you don't like the comercial just change the channel. thanks!
Holy ###! I hate it too!
When I rule the world, I'm going to ban all commercials that get on my nerves. This will be one of the first, immediately following any associated with Comcast.
You bought the phone and if no damage can be detected you have your warranty. Is Verizon suppose to take every Joe's word that the phone's battery prongs just bent on their own? Come on already! If you didn't have insurance you would be paying 100% retail cost. Also don't you pay a deductible for every other insurance in the world? (homeowners etc...) Plus if you say you lose the phone and you really don't and use it on another account you could cheat the insurance company over and over. That's why their is only 2 claims allowed. Your just thinking about me, me, me, and my phone. Get in the real world.