Verizon
Reviews and Complaints

Change your number. I had this problem with a couple of my own customers. The source of the problem varies from: some who had the pervious number sign up for the service to someone accidentely inputed your number when signing for the service.

Complaints Board isn't going to do anything; it's a forum to post frustrations and in no way solves your problems for you.

Exactly. Not only do you get bounced around from one department to another, it's often the wrong department, and as the writer above says, many of them aren't open 'round the clock or even in the evenings. But the worst thing about Verizon's customer service is the average quality of their reps. Some are excellent. Most, though, either have difficulty even grasping your question or give you wrong information, or both. Prices and policies can vary according to the rep you get. I'm not a big complainer; I think most companies have at least decent customer service. But Verizon ties with my former provider, Comcast, for the worst customer service of a big company I've ever dealt with. -- Verizon TV, internet, wireless subscriber, Sarasota, Florida

Sounds like something a Indirect Dealer would do.

I specifically subscribed to Verizon FIOS because they carried channels my local cable company did not. However, they insist on putting their commercials on top of the opening credits of these shows. The credits would start and then BAM - FIOS commercial. Christ, WE ALREADY HAVE THE SERVICE!

Stop running commercials OVER THE PROGRAMMING!

the reason they were getting charged those rates is probably because they were on a cruise ship which the rates are 2.49 a min

I went to public school, but iam pretty sure Alaska is part of the USA..

In regards to the snotty little VZW employee, let's take a look at what they really do. They do not disconnect your service when you request that it be disconnected. This was in fact stated by Cheryl, from VZW so that they can hit you with any other charges that come through, they simply suspend your service. When they say that you only pay for the service that you use, this is in fact false. They will continue to bill you until the cycle is complete. Here is how you break it down accurately:

Depending on when you start your plan, you take your total minutes, say 700, and divide that by 30, and then again, by 2. On average, that is about 11 minutes per day. At what you had stated, it sounds as if you started your plan about 10 days before their mass billing cycle, which would in fact give you a pro-rated amount of minutes, totalling 100 minutes. However, since it is a worry-free guarantee, they have the ability to add minutes to your plan as "overage" minutes to subsidize this. Also, if they want to get technical, you can take the amount of the actual service, say 79.99, and divide that by 30. This will give you an amount of 2.66 per day. At 4 days, this would total $10.67. Since they are to credit activation fees, and as a normal common courtesy, would do the overage minutes to give you a little extra time to try the phone out, your bill should have been no more then $50.00.

Once again, VZW vultures strike again. Isn't it nice knowing that you have to put up with sub-standard equipment and horrible customer service if you stay with them for 2 years?

lol that rocks...

Oh really? You tried the service for 4 days, and the bill was over $300? Heres a free math lesson for you... 700 min/22 week days = 31 min per day / 2 (as the 700 plan is a family share) = 15min per day per phone... Now for your bill to be at $300 heres what had to have happened...
$300
-$60 (act fees)
$240
-$69.99 (1 full months plan)
$170
-$16.31 (longest prorate @ 7 days)
$153.69 (assumed "overage" of said plan)
/.45 (per min overage)
341 would be my "estimated" overage for your 4 days of use...

Now... say you have "100" prorated min as stated above. That would mean that you used approx. 440 min in 4 days between 2 phones, hand in hand with your "poor coverage" in your area. (Sure as hell looks like it works just fine to me!)

Now lets expand this a bit. Your 440 min in 4 days / by 2 phones is 55 min per day. Now look here... > 55 min per day x 2 = 110... times 22 week days =2420! Less your 700 min plan = 1720! times .45 per min overasge = $774 JUST IN OVERAGE! Add your "plan" of 700 min @ $69.99/mo = $843.99 plus est taxes = $953.71...

I could have explained this to you in less than 5 min with a printed bill. Its really not that complicated. Taking 2 min to talk, and I stress "TALK" to someone without pitching an attitude, throwing out cancellation threats, the BBB, whatever it may be could have solved your :problem: honestly in less than 5 min.

You evidently are the "consumer" that wants to consume everything without having to pay for it, and presumably do not have any clue what you were getting into the first place... Maybe a little advice from a representative that does these things for a living is a good idea. Personally, the 700 plan should be wiped off the map completely. RARELY does anyone come under 700 min with even just 2 phones...

Now quit pissing about it on the internet and find yourself the RIGHT PLAN FOR YOUR NEEDS, IF THAT WOULD HAVE HAPPENED TO BEGIN WITH, I WOULDNT HAVE HAD TO WASTE MY TIME DRAWING THIS OUT FOR YOU. Have a happy holiday! :-)

I have a public box in my front yard and when Verizon shows up to do the work they need to do I never get notified even with a knock on the door and there is always a mess after they get done. when I try to call Verizon to lodge a complaint I get put on permahold. I just would like courtesy of an answer to why this keeps happening. This is the 4th time and I'm very upset and frustrated. Right now I have been on hold with Verizon for over 15 minutes.

God what a nightmare! I ordered FIOS 2 weeks ago by calling a telephone number advertised at Verizon. I spoke with "Abel" who then transferred me to "Bernard." Both seemed to have a similar accent. I placed the order and was assured there would be no problems. The following week I determined that the "porting of my present telephone number was not compelte" leaving me no choice but to cancel/reschedule. After 14 calls I was able to reschedule with the assurance Verizon would take the necessary steps to complete the transfer of services. The installation would take place between 8-12. Today I waited, waited, waited, until 5:40 only to find out the installation hadn't been scheduled! WTF! I had lost a days work and was no closer to having FIOS than 2 weeks ago. I called and spoke to someone who transfered me to an incompetent who wanted to record me agreeing to incorrect information. When I said no, the line went dead. When I tried to call back the office was closed. Tomorrow I will call Verizon and terminate the order and stay with my present provider at a much higher cost so as not to go through this crap again. I am in the people business and will make sure that I spread the word of how incompetent I have found their whole support system to be. What a nightmare!

IT SEEMS THAT WHEN I ORDERED FIOS THE CUSTOMER SERVICE DEPARTMENT COULD NOT DO ENOUGH FOR ME.
WHEN THERE WAS A PROBLEM, IT IS AT LEAST A 30 MINUTE WAIT TO CALL FOR SERVICE.
FOR THREE DAYS CUSTOMER SERVICE PERSONS TOLD ME I WOULD RECEIVE A CALL FROM THE SERVICE REPS IN THE FIELD.
AWFUL!

I'm now in my eighth day of no phone service - no 911 service, with two young children in my home. I had FiOS installed 8 days ago - I have broadband and TV, but no phone. I've called three times. The first two times, I was promised service within 24 hours. On my third call I was told it was my responsibility to call back tomorrow morning and initiate a "new service order."

Absolutely unacceptable to tell a customer it's their responsibility to fix a problem, that's now 8 days old. If a home invasion happens (which has happened a lot lately in our area) or the house catches on fire, I guess I'll tell them to please hold off until I call Verizon for the third time to fix a service that I've been told twice already should will be working.

The most frustrating thing is that no one at Verizon seems to really care. They just blame it on the "system." How can the management of this company live with itself. Hey mister customer that pays me $100+ month, you fix the problem - we're totally inept - blame it on the system.

I received mailers regarding verizon fios "bundling" of home phone, internet and television. In mid January 2009 I responded to a flier by calling [protected] and spoke with a woman in a recorded conversation. I asked for phone/internet and no tv. I specifically asked this woman what installation was required and was told none. She then proceeded to tell me that my installation date was Feb 12, 2009. I again asked what installation was required and was told none. The "installation" date was just the date of my new billing. A few days later I came home to find a fiber optic line attached to my home without my knowledge or consent. I contacted verizon at the same number and was advised the information I had been given originally was incorrect. The installation is a new fiber optic cable, a new phone box which has to be plugged into a specific type of outlet, new wireless router installation in my home, wires run to the phone line in my home and installation of software on my computer. This was NOT what I had been told and not what I was interested in doing. I asked to cancel my order and was trasferred to another dept. The woman there would not cancel my order. I asked her to cancel it at least 5 times. Then she said "okay I have cancelled it". A few days later I go outside to find yellow paint on my driveway and red paint in my yard where someone from verizon has come and marked out where the lines/cables are. This was also done without my permission or consent. I have now had items attached to my home and had my property vandalized by verizon. I called again and this time spoke with Jody (male) in the Verizon Fios Elite Team in Tampa Fl call center, after waiting on hold for more than 45 minutes. Jody also would not cancel my order. He instead wanted to have a field supervisor come to my home and speak with me directly. Jody told me that Field Supervisor James Clinestuper was going to come to my home Friday Feb 13th after 2pm to discuss the situation. Jody also told me that our installation for Feb 12, 2009 had been cancelled and we would receive no more phone calls from Verizon. On Wednesday Feb 11, 2009 Verizon called to verify our installation appointment for Feb 12th. We read them the riot act and they understood that we were NOT having an installation on the 12th and that if anyone from Verizon came onto our property again without us being physically present and without our specific consent there were going to be real problems. Friday Feb 13th we get a call from someone with Verizon wanting to re-schedule our installation. Friday Feb 13 we are supposed to have the Field Supervisor at our home. He never shows up, never calls. Jody at the call center had told me that he personally would follow up with me on MOnday the 16th at my cell number which I gave him. He has not contacted me. I am still trying to get my order cancelled and get the fiber optic cable removed from my home.

Now, I might be an idiot for not realizing the installation, but I did ask. TWICE!

We have Verizon FIOS for internet which is related to my work at the Patent Office. I spent three hrs today of trying to get my bill statements sent to me via e-mail since my on-line account was deactivated for some reason. I was going through endless circles of changing numbers and the same routine of answering the same questions to the automate service. The result? The problem is not fixed, I still do not know which phoene to call to resolve it. Automated customer service at Verizon is a total mess. How can they provide a good network, if they cannot establish one for their own customer service?

I ordered Verizon Fios back in Nov. 09. I live in a house that has an upstairs and downstairs apartment. My downstairs neighbors are allowed to have Fios cable but for some reason upstairs couldn't. So after dealing with their sales rep he said that they have partnered with Direct TV so I can have that with the Verizon internet and phone, discount his, discount that, in the end no discount, only a headache and a taste for blood.

Well, the very next day the internet went out and was out for a couple weeks until a housemate fixed it. Verizon wanted a few hundred to check out the issue by using a tech. After a few months I still never received my rebates and I was also over charged for the extra box. After three months I ended up running into a housemate issue and thought it would be a good time to move in with my girlfriend. (Let me think, 3 other lazy dirty guy housemates or 1 hot girlfriend)

So, I call Verizon and say that I would like the final bill to be sent to my new address and the current tenants would like to keep the services and have it turned into their name. Well, low and behold, it took several phone calls, two of which I spent on three ways with Verizon and a ex housemate for over two hours, and they said they would do it. It never happened. After talking to three different supervisors and finally getting an okay, it still never happened! WTF

My credits never appeared, I wasn't even sent a bill. Direct TV on the other hand said they would the first time I called to check, same thing as Verizon I had to have a three way phone call with the ex housemate, but when I called back on three way the next day they said they would not honor the same and said that I could not transfer anything and would have to pay like a $400 cancellation fee ( because they bill separate and have a different policy). If I wanted to cancel Verizon it would be another $270 on top! Paying almost $700 bucks to cancel ### service after three months? Really, WTF. Do I look like I was born with reject ignorant [censored]-bag tattooed on my face? NO. I am a educated salesman with HR experience who has worked on campaigns for NJ. You can't ### a ###ter.

Now we didn't transfer or disconnect the Direct TV so I could save money and the housemates have been paying it. But Verizon did transfer into the other housemate's name but instead of sending me the final bill like we asked and they said they would do. they billed him everything and then the next day shut off all the services. Less then a 24 hour notice.

I hate Verizon, 0-10 in customer service! They lie and change their sales and stories around. The partnered with Direct TV which also lied in the deal and over charged and lied about the transfer. There is no consideration for the time of the customer spent on the phone waiting to actually talk to a human. All you hear is repeat automated bs. Between Verizon and Direct TV, I want to sue. If there are any lawyers willing to do a class action against them add me! Verizon and Direct TV can suck my Irish potatoes! Oh yeah, BTW, I love Cablevison and I've been a T-Mobile customer for 5 years, they rock and treat their customers like gold.

UNBELIEVABLE! I have never had such a miserable experience in my life dealing with any company. Verizon should re-label "Customer Service" to "CUSTOMER DISSERVICE." I have spent actual hours on hold only to be connected to the wrong department and required to spend more hours on hold. When I was finally corrected to the right department, I couldn't get an answer for them only a circular statement that ended where it began. When I was finally connected to a supervisor I was still given the same circular statement which provided absolutely no information to assist me in correcting the problem.

My final decision...Verizon Fios customer service is so bad a person would have to be a masochist to do business with them. I decided to get my service from the local cable provider and exactly 9 minutes after I called them I was through, my service was courteously scheduled for connection the next day. I was dealt with in a very professional and friendly manner and my call was handled very efficiently.

Rest assured, if you opt to go with Verizon service you will be made miserable by them because sooner or later you will have to deal with their "CUSTOMER DISSERVICE."

I was promised a FREE HD box upon sign up with FiOS triple play. Two months later I still never received the box. I called & after several reps & supers they finally acknowledged I was due a box. The next day I did receive a delivery from FiOS, but it was an adapter not a HD box. On 9/1/12 I again called FiOS & spoke to rep (JoAnn) & a super ( Danial) & explained their error & after some time they confirmed that I was to receive the HD box & as their note indicate, it was to be free, & therefore my account would be rduced $11.99 each month hereafter. They gave me a confirmation number & advised me to return the adapter to their Verizon store @ 100 Pemberton Rd. Browns Mills N.J. ( which is 15-18 miles away) & that I can pick up the HD box there upon the return of the adaptor unit. On 9/6/12 I called the Verizon store to advise them I would be there that morning to pick up the HD box. They acknowledged that they got the confirmation order number but they claim they cannot give me the box until their computer verifies it as a "Pick Up", & they claim that even if a FiOS super calls them on the phone they cannot release the box. To cut this short, I spent the next 4 plus hours on the phone with no less than 10 FiOS reps & supers ( I have names of each), several follow up calls to the Verizon store, with nobody able to remedy this simple situation: one that FiOS created, required me the customer to spend my time & expense to return their adapter to their store, for a mistake that they made. Then afte over 4 hours & a few Company hang ups or cut offs, they claimed that they could do nothing until the adapter unit was activated. I explained that it was still in the delivery box unused & all I wanted is the exchange. Thus they made me disconnect my present TV cable & do a set up of the adaptor on my TV cable to activate it & then disconnect it, & then I was directed to take it to the Verizon store with their new confirmation # & the exchange would be completed. I specifically ask if they were possitive that their store now had the authorization to provide me the HD box, & they claimed that there would be absolutly no further problems. Guess What? I called the store & they claimed no acknowledgement from FiOS. Well, I was so fed up I told my wife that I was going to the Verizon store & just dropping off the adapter unit & if they haven't authorized the HD box when we get there, I would then file a complaint with the BPU, which I should have at the start, rather than calling FiOS for 4 hours & 10 FiOS agents & getting no results at all. And note that not one of those agents would give out their direct # to recontact them.FiOS customer service & their exchange system is the worse I have ever encountered. I beleive that FiOS should be financially responsible for my time & costs in the process & completion of their liabilities, & that the BPU should look into these matters. If FiOS now fails to properly adjust my monthly billing the required $11.99 per month, I will submit a copy of this complaint to them. Thomas Goehrig 65 Charles Bossert Dr. Bordentown, N.J. 08505

You call and go through the blah blah blah menu and finally after 15 minutes of b/s you are told that due to the high volume of calls you have to wait for the next available representative and then the elevator music starts and periodically the friendly voice will come on telling you how much Verizon loves you and that a representative will be with you and all the time you are visioning the representatives sitting by the phone laughing their **bleep** off at you being on hold and all of a sudden out of nowhere there is a human voice giving you the friendly Verizon greeting and letting you know that the conversation is being recorded and then they go through the security check on your account and after that they say how may I screw you..whooops did I say screw sorry I meant how may I help you at that point you are so frustrated from going through the menu and being put on hold that you just want to scream go f...k yourself So you count to 10 and kindly precede with your billing or service concerns the representative listens because he/she has heard the same thing over and over and over from different customers after you spill out your heart the representative says hold on while I pull up your info on my computer screen Oh my I am seeing on my computer that you are paying blah blah for your service and I can sign you up for faster internet and a better fios channel package and I can add your cell phone and you will be saving money every month and you WILL NOT have to sign up for another 2 years of course everyone in their right minds is always looking for better deals and a better life so I agreed and that is the day I went to Verizon fios hell because over the past 3 months I have paid Verizon close to 1000.00 dollars and as of the 1st of June they have already posted my June 22nd whopper (bill) So I e mailed them and asked where my 250.00 dollars is for being a new customer because you are treating me as a new customer with a new account number and a new 2 year contract The representatives work for Verizon and of course they are not going to do but what Verizon trains them to do so you are not going to get any satisfaction so you are beating a dead horse and when you hang the phone up you are so **bleep** frustrated that you could run outside and stick your head in a mailbox and scream your lungs out Verizon is getting away with a crime and they are usually lying and stealing from people because we have limited choices when it comes to their product so they have the upper hand and if we don't like it we can do without or go to the other cable companies who eventually suck you down into their hell hole hopefully the federal government will start interacting somewhere down the road and keep a close monitoring eye on these thefts and start smacking their hands in the cookie jar Now thats my take I would love to hear yours

You're not the only one, they did this to us as well except we subscribed to the triple play offer. We were sent the wrong boxes (they sent boxes for a different state at first). We returned the boxes and were charged for the shipping. We were charged installation, and spent 3 days trying to get service turned on since they have multiple departments and they claim that they don't keep track of what each dept is doing!

After 3 months and many issues with service being down we decided to cancel our services and had to spend another 3 days just getting to the correct people at Verizon. Terrible service, rude service reps and an awful experience. We are going back to Comcast, at least they don't lie to get your business.

i apologize for what you are going through, but I don’t see where the company has gone wrong. you sign a contract with them. You had a certain amount of day to cancel, and if you did cancel you had to return the equipment. you passed you trail period, and you lost your equipment. You cannot expect Verizon to take a lost on your poor decisions

Welcome to Gotcha Capitalism. They make more money on these fees and penalties then they do on normal charges. The key to phone contacts is buy your phone yourself and dont get caught in the contract pit. Good luck and watch your credit report they are killers and the cost of a low score on your credit card intrest may be more than the cancelation fees.

Sorry to say, but if it wasn't in the written contract, they won't do a dam thing. Companies care nothing about good faith, only cash now

Here's a link as to why you're wrong.

http://www.msnbc.msn.com/id/3078500/ns/technology_and_science-tech_and_gadgets/t/phone-bill-cramming-spikes-again/

If you're going to be mad at anyone be mad at the government for deregulating the telephone industry. It's your fault for falling for a stupid scam, not Verizon's. Consumer ignorance is a very frustrating thing.

Hello,

I'd like to offer a way of avoiding any further charges from ILD Teleservices.
We can block your telephone number in our system to ensure you no longer are billed by any service provider using ILD for payment services. You can also ask your local phone provider to place a 3rd party block on your telephone.

Please call ILD at [protected] or you can email us at askild@ildmail.com and request to be blocked in our system.

I sincerely apologize for the inconvenience this has caused, and hope that you contact us so that we may resolve this issue to your satisfaction.

Thank you,
Monica@ILD Teleservices

Monica Melgar, who is giving you authority to put these charges on our phone bills? This has happened to be 3 times this year and I'm getting really tired of it. Every month I examine my bundled Verizon bill to ensure I'm not being overcharged or scammed. It's so ridiculous.

I know other people who have a bundled bill who are experiencing the same scam. It must be because they assume the consumer is just not going to notice it because the bill is so large. I have contacted Verizon many times regarding this matter and they act like this is no big deal because the charge is being credited without argument. But it IS a big deal because there are probably HUNDREDS if not THOUSANDS of consumers who pay this fraud charge without notice and they are adding the charge without the authorization of the customer.

I intend to go further with this matter.

Hello,

ILD Teleservices is a leading payment processor for transactions between merchants and consumers. Through contractual relationships with telephone companies like AT&T and Verizon, we give merchants the opportunity to let consumers charge products and services such as long distance, internet access, and collect calling directly to your phone bill.

As a result, instead of purchasing these items with a credit card or opening an account with the merchant, you can have a transaction billed directly to your phone. When you do, the merchant sends your transaction information to ILD, and ILD adds the charge to your phone bill. It’s a service very similar to what credit card companies provide.

If you have a charge you believe is incorrect, or if you have any other questions or concerns with ILD, please let us know. We want to address any and all issues you may have. To contact us, please email us at askild@ildmail.com. If you would prefer to call us, please call our hotline at [protected].

Thank you, and please let us know how we can help.

Monica Melgar
ILD Teleservices

I've had to call about these third party charges at work many times. I don't call Verizon; I call the other party. The other party can't add charges to your bill without some sort of authorization. Next time, ask them who authorized the charge. Although they do seem sleazy, they do credit back the charges, which makes them seem even less legitimate.

I stole someones identity. yes i am guilty. I have since paid verizon, went to court, tried and convicted. I am so sorry for what I did. Problem. This is still on her credit report an I would like to know how can I help her get it off no matter what the cost . She is in credit history helllll. Please someone help

I had the same thing happen on my account in Dec. Same email address and same mailing address. I made a police report I will add this to my police report. It's identity theft and the person who did this to me had information ONLY Verizon would have, so it's an inside thing. I called Verizon and told them THEY better do something about it and I expect a call from thier fraude dept next week on who this perso is and how they are handeling it. It has been making me crazy because I am going through a divorice and I thought it was my ex spying on me, now I know it's much worse than that.

Even if you have an account with them it's no better:
Check your account, check your account daily! Someone hacked our daughter's Verizon wireless account while we were were out of town and had 2 phones sent to a foreclosed house 1, 000 miles away from our home/billing address, which added over $500 to her bill. She tried to get information over the phone, but got the runaround. We went to a Verizon Wireless store where they asked for her ID 3 times then told us they could not give her the address where 'her' phones were sent. Our son called a buddy at ATT Wireless, who just laughed and said they HAD to give us the address. (we had gone to ATT from Verizon Wireless months ago due to poor customer service, my daughter is waiting for her plan to run out). They made these fraudulant changes to her account over the phone, but initially refused to change back with her there in person. The phones were sent to 3536 218TH ST, MATTESON, IL [protected] with an email address of elite930@gmail.com. Watch Out!

Verizon has lost my faulty phone that I returned. They send me a bill 2 months after I return it. I disposed approximately 30 after send the phone back and tracking it to make sure Verizon received my phone. I tried to have Fed-ex track it, but the local Fed-Ex site can only track for the past 30 days. The gentlemen that help me said they have several people a month complaining the Verizon lost their phone also.

they lost my phone also, $525

This example from Verizon is the reason my wife Lynn and I just published our new book Negotiate Anything! Secrets to Make Companies Treat You Fairly.

Negotiate Anything! is the culmination of a 30 year study of customer service. It has two audiences. For consumers, it presents secrets to make companies treat them fairly. For businesses, it teaches them how to pull ahead of the competition by providing excellent customer service. It offers a concise and proven method for consumers to use to start getting their money's worth from companies when things go wrong. It also lets you know the tricks some companies use to bamboozle you and keep you from getting the good service you deserve. The authors show how they have saved well over $30, 000 themselves. They are so confident of their method, they provide a written 100% money back guarantee for consumers if they follow the process and don't save at least two times the cost of the book in the first year alone. It can be found on P261. For businesses, Negotiate Anything! presents the 12 Success Criteria for creating, implementing and tracking a highly differentiated level of customer service designed to drive the top and bottom line. Business owners and leaders will learn how they torture customers and drive them into their competitors' hands. The causes of deteriorating customer service are reviewed and a clear and pragmatic plan is presented that can be implemented by any size business or organization. Through the example of their own start-up business, The CareGiver Partnership, we learn how a company that cares about its customers is winning with impeccable, personalized service such as answering all calls by the third ring, by a knowledgeable person - in the U.S. This has resulted in over 90% of customers rating them a 9 or 10 on a 10 point scale. As a result of this service, their margins are 2 to 3 times greater than the big box stores.

I am Tom Wilson, former global Sector President at Kimberly-Clark Corporation, and his wife, Lynn, who has more than a decade of front-line customer service experience, are co-founders of The CareGiver Partnership. They have collaborated to share 30 years of customer service learning, to benefit consumers and business leaders alike. A single incident in 1977 sparked their passion for studying customer service. They began keeping notes they had with companies of all sizes - restaurants, home repair, auto manufacturers, furniture stores, cell phone providers, health care providers and even non-profit organizations. Over a 30+ year period, they maintained detailed notes of interactions including correspondence to and from companies. We studied the root causes leading to poor and unacceptable service. From this extensive research, we created a new company, The CareGiver Partnership, a national direct to consumer retailer of home health care products and supplies. All their key learning went into providing a new type of service they coined "Personalized Attention - 1950's style".

http://www.amazon.com/Negotiate-Anything-businesses-competition-excellent/dp/0984618503/ref=sr_1_2?ie=UTF8&qid=1286225405&sr=8-2

I have been with us cellular for a year and a half and every month they have a $3 or $6 dollar easy edge charge added to one of the phones on our plan on our phone bill. The first few months we paid it assuming we had done something to cause those charges. I contaced us cellular and asked them to block easy edge on all the phones on our account so we wouldnt do anything to cause those charges. But each month there is still either 3 or 6 dollar extra charge on the bill saying we have used easy edge. I contact them each month and they clame it is a computer glitch and remove the charges but I believe they are doing the same thing verizon was because I talked to a few other friends that have accounts with them and they have experienced the same problem. I would like someone to investigate them also because I believe more companys are doing the same thing verizon did

For future issues with cell companies, call customer service and ask for the fraud department. It does help as the lady that worked in our fraud department kicked ###. If you ever have an issue with charges being charged that you did not do, call. Worked in a local company that resold airtime. First of all, make sure that you are not in an auto-renewal contract. If you do not cancel within 30 days after your initial contract expires, you could be committed into another 2 year contract. Fine print that I detested at the company I worked for. The plan you sign up for will NEVER reflect the price they quote. You have ### every federal, state, 911 and any other charge they can invoke. If you go into an office and request a bill, a csr will print it. I had to when I was a csr. Talk to the head csr (customer service rep) or head salesman at the office you go to. If they don't help, the are not doing their job. On another note, in the remote database, they will actually take a weekend a month and compare your rate plan with current rate plans. If you are in a plan and they have a better plan, they will change it without telling you. Gotta love ###