The complaint has been investigated and
resolved to the customer's satisfactionResolved Verizon — third party billing
resolved to the customer's satisfaction
Every few months Verizon adds on 'other providers' to the business phone bill; needless to say without any permissions from the account holder. This month they added 2 charges of $49.99 each from ILD teleservices for some bogus operation called "Contact Msg Mthly Fee".
Verizon phone reps are chosen (I'm guessing) for their extraordinary ability to soothe even the most frustrated customer complaints, and will always remove the charges and service when requested. However the whole business of adding on 3rd party provider charges when they are not requested and totally undesired smacks of fraud. I would guess plenty of people never notice the extra charges. Coincidentally (or not) I just reduced my bill by getting rid of 2 800 numbers.
My questions are :
"Who gave Verizon permission to tack on any 3rd party service provider they feel like to my bill?"
If I tried that stunt with my customers without their knowledge or permission I suspect they would have a screaming fit.
Are there any class action lawsuits pending which will at least discourage Verizon from this sleazy practice? I see there is one for wireless data customers who are getting billed $1.99 any time they hit a data button on the phone.
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