Verizon
reviews and complaints

This morning, 10/10/22 around 0300 I was browsing the website, looking to upgrade (and pay full price) for the iPhone 14, upgrade my husbands phone (he likes the cheap version) and possibly start an unlimited plan. While browsing-I went back to check my billing. Last year almost around this time when I ran out of data, o got an alert from Verizon saying that for $10 a month more I would have a plan with 999GB of data. Who wouldn’t want that since I was paying overage almost every month on my 2G (small) plan. While searching me bill, I saw a strange $12 charge that stated “plan rate adjustment multi”. The representative let me know that these are 2 different things. I got the promotion and then they started billing due to increased costs (ie inflation). They don’t think. $130 a month for 2 phones can cover the cost of their “inflation”? I did NOT receive a pay increase at my job with the rest of my colleagues as I’ve been there too long for them to want to give me more money. Kind of feels like what Verizon is doing. I’ve been their customer ever since I owned a pager or a phone (2000 or earlier?) and all they want to do is charge me more money because I’ve been a customer long enough to have a plan they don’t want me on anymore. So they’re trying to push me out by charging me an extra $12 which is nothing to them but something to me. I was all ready to spend lots of money with them. Now-taking my money elsewhere.

In January, I was told by Kevin that there was an unadvertised promo I could trade in 2 Iphones for upgrades. One for the amount of 750 and 350. After several months an agent told me the reason, I was not getting the credit is the incorrect promo code was used. An agent applied a promo but was then later denied. This process was followed several times trying to apply using different promo codes. Eventually, in June, I was told the only way I could receive the promo was to upgrade the lines to an Unlimited. During this time my husband unexpectedly passed away. I told them to what needed to be done. When I realized how much it was costing to upgrade, I was upset. My point being, Verizon can make an agreement in January then after the phones were sent in and months go by then tell me I have to upgrade the line in order to get the credit. That should have been done during the initial call. I think it should be illegal if not unethical to make an agreement, then change the terms months later. 5 different agents have attempted to rectify only to then be changed back.

2 months ago, I was assured the issue was resolved. I then opened the Verizon card to allow the auto pay to only find out it has reverted back again. On 9/16/2022 I spoke with Aiah she gave me her line number 7100667, I was wanting to cancel the lines however she assured me this issue would be resolved with in 3-5 business days. That I would not have to deal with this again. However, I just received the lasted bill which is incorrect again. 4 different times I have been told that an upper management or next level supervisor will call me back. This has never happened! Each time I have called explained the issue I have been on the phone at least 2 hours. Since my husband has passed, I have been having to take care of so many issues my time has become very valuable. I have never wanted to change phone carries however this has truly tested my patients. What I don't understand is why can this case not be handled by someone who can actually resolve the issue.

I switched carriers in August, 29, 2022, made a full payment on July 29, 2022, due date is 10th of each month. On August 29, 2022, I called Verizon to notify of change, got a PIN number to keep my cell phone number, switched the simm card etc. Phone kept texting me this simm is not a Verizon simm card. Finally after a week that stopped. I received a letter from Verizon dated September 12, 2022 telling me I successfully transferred line, there was no mention of amount due. I have also received a bill stating amount to pay forward for the month of September. Since then, I'm receiving daily calls to pay bill. I've spoken with a supervisor that suggested I'm owed a refund due to early cancellation. I explained that the account PIN they ask for to access my account is and always has been unknown to me as I always paid over computer not app but it seems they can't access my account without that PIN, even though they are Verizon employees. I have concern Verizon may affect credit scores claiming non payment/collections. Please stop this harassment. Thank you.

I have waited over 6 months for my $300 in gifts cards; I e called four times and always receiving the same response - we’re back logged, you have to wait 60 to 90 days! It only took a day after I ordered Verizon service to have them at my house installing the cable. Also, these gift cards are only eligible to be used to pay your Verizon Bill - but you have to go to a website and process information to use the gift cards. It should just be setup as a credit to your account, but Verizon is hoping that it’s customers will forget about these gift cards and not have to honor their promise to it’s new customers. How many new customers can say they received their promised gift cards without a hassle from Verizon.

Why is there not a class action law suit against Verizon? This is dishonest and unlawful.

THIS IS FRAUD

I have been a customer for over 30 years , so my neighbor got 5G internet in his home we both live in the same block so I when to sign up for it and was told that it’s not at my address , I didn’t understand that it did make any sense he is 1603 and I’m 1621 , what does my address have to do with it, there is enough 5G towels around my area it shouldn’t be a problem, is there a hidden agenda out there. I through it was about getting customer not losing them after 30 years .

I signed up for and used Verizon Home Internet 5G Gateway for about 5 weeks. I paid the initial month at $80 and then was charged $25 for the partial month.

I canceled the service on 8/14/2022. I was told I needed to wait for a package with label from Verizon to return the device. I already had the original packaging from receipt of the device but they couldn't provide me with a return label via email or an RMA Number/document to return the device at my cost.

An email I received on 8/21 included, "You should return the Verizon-owned equipment to us in undamaged condition (subject only to reasonable wear and tear) within 30 days after service cancellation, or you may be charged for the non-returned equipment listed below.* Do not place any other equipment or accessories that you purchased as part of your home internet order in that packing box."

I received their box and return label and took the box with the their label to my local The UPS Store. The clerk who scanned the box paused to write 'Verizon'

on the receipt and told me to take a photo of the receipt because "Verizon is notorious about billing non-receipt of returned products."

I tracked the shipment which arrived at the Returns Dept in Ft Worth TX at 11:05 AM on 9/7/2022.

On 9/15, I received an email headlined, "Return the Verizon-owned equipment and we'll refund the unreturned equipment fee" and included a bill for $200.

I called Verizon on 9/15 and giving the tracking number for the label Verizon provided me - remember a label Verizon generated in their UPS account. The CS person confirmed the Returns Dept documented receipt on 9/9. So the box sat around a couple of days before being properly receipted.

Six Days after documenting the receipt of the return equipment, Verizon is emailing me that they are charging me $200 for failure to return the equipment!

The CS person was of no further assistance other than assuring me I wouldn't be charged.

On 9/18, I received another email from Verizon - the bill and it is $219.00 with a link to Pay Your Bill. I had to wait until 9/19 to call because they're closed on Sunday. Apparently they only drop stinking emails in your account at 1 AM on Sundays.

So the 9/19 call went even worse, finally I yelled into my phone, send me an email documenting that you are not going to charge me for the equipment I returned about 8 times - seems what Verizon has to say is more important than what the customer says or the facts are.

I received an email telling me, "I submitted a ticket to remove the charge on the account for the non-return equipment in the amount of $219.00. The process of the removal of the charge back will take 24 to 48 hrs. Thank you for your kind understanding.

On 9/20, at 2 AM, Verizon charged the credit card they had on file for my account.

My kid ordered internet under my name and now verizon is charging me for a device that I returned! I canceled the service immediately and they sent a box with a return label. I put the device in the return box and dropped it at the ups store. They stated it was outside the 30 day window and that I would be charged. They had the nerve to charge me for a device that was never returned. Full price. I could understand a late fee of some kind or a rental fee for the month that I kept the device, but full price? Is this a joke? I called verizon at least 10 times and they kept giving me the run around. This is the worst customer service and lying I have ever dealt with. I eventually gave up and it was sent to collections. I honestly dont care that much about the cost, but its the principle of it. This is downright robbery and they are getting away with it.

I have learned a lesson and I am warning everyone I can about staying away from this company. They are liars, frauds and will scam the crap out of anyone they can to make money.

I also like to know when I was switched from Unlimited data to limited data? When I bought the new phones? So in 7,17,2022 I wanted to check on the unlimited data on our phones. I called and talked with Angel and she said that my new plan will be $120.00 plus taxes. My bill came in at 137.36 and my third line was cancelled and I did not cancelled. Then I called when I got the bill, 8/9/22 I talked with Amber 2x"s, Michael, Jennifer, Kelly, appoint. call [protected] on Thursday at 10.00 and the store on 210 in St. Augustine. They all said that my new bill will be $120.00 plus fees and taxes ($130.00) and told them I did not cancel the 239-9922. None of them mention an up charge for a new plan! I get my bill for $179.71 and then I am told by over the phone and chat live person that I am being charge for a new Plan. This is wrong, unethical and scam on the consumer. I did pay $131.00 on the bill and tried to resolve this problem. I am a early payer of bills and bought all my phones (paid in full) from Verizon for the last 20 years. I was not informed of any up charge of new plan. Please correct my billing for September.

We have been having problems with Verizon Wireless customers being able to reach our business line. We receive at least 1 complaint every day from a VZ customer via email that they were presented with a recording stating "This number is currently not accepting calls", "This number is no longer in service", or "This call could not be completed as dialed". This is only happening with Verizon Wireless customers. We have tried calling their customer service help line but they REFUSE to assist us stating that we are not a Verizon customer. It shouldn't matter. Their service isn't routing our number properly. This has been going on since 2017 and we have tried on several occasions to escalate it through our provider Comcast. They "say" it's been fixed and then a month later the problem returns. Why are they blocking our calls? I have provided Comcast Business with VZ phone numbers and they have looked on their system telling us that the numbers I have provided didn't even MAKE it on to their system. So they state that VZ is not routing our calls.

Almost 2 years FINALLY closed August 23, 2022. I switched from Verizon to AT&T almost 2 years ago. Verizon has continued to charge for one line this whole time. After getting the run around for a couple of days they finally agreed to close it yet they supposedly did an investigation for the payments on why 2 years later when I signed a contract to close almost 2 years ago. Have gotten 0 answers. Talked to one woman that said I would have my answer and a refund by the end of that call, she in turned forwarded me to another person who then transferred me to someone else that supposedly had technical issues so I was told to call back.

I filed a complaint against this company a couple of months ago for a scam against my account. They promised to make it right by crediting my account, since then my account has doubled in charges from $300.00 to $700.00, it seems as though they are trying to make up the money the said they would credit my account, my bill as told to me by their rep was $180.00 but they would not accept that amount, telling my bill was $700.00. I was told that the credit would be issued in the next billing cycle which was in June, have not received any credits.

On December 24, 2021, unfortunately I broke my iPhone 11 plus that was completely paid off with Verizon. With all the stores closed on Christmas, December 25th, I decided that on December 26th, I would go and get a new phone the first thing that morning. Verizon Cellular Sales in Montgomery AL, located at 2050 Eastern Blvd, was the office to where I was staying for the Christmas break. While in the store, the first person that I worked with was Eli. Again, because my cell phone was completely damaged from and back- because it fell off the top of my car while I was driving- I was told there was nothing they could do with that phone "at all." I completely understood that, but I still brought that phone in a plastic bag just in case I could get some dollars off my new phone or something from the damaged phone. Well Eli gave me the option of getting a new iPhone 11 plus for a much more expensive price than it would cost to get the new iPhone 13 plus that had just came out. This didn't really make much sense to me at all because I had insurance on my then, paid off phone. I told Eli that I didn't have $300-$400 for a new phone (I can't remember the exact pricing) and then I asked about the iPhone 13 plus. Well unfortunately they didn't have the iPhone 13 plus in store at the time and he informed me that they would have to order the phone and that would take a couple days. This is where the problem slowly began... I reside in Georgia and was visiting family in Montgomery, AL (My hometown) and on December 27th, I would have to return back to Georgia for work. With that information, I told Eli that I would politely decline that offer because I couldn't go days without a phone being that I had to travel back to Georgia fir work. Eli then came up with the idea that I could add a line on my account for about $200 with an iPhone 12 that they had in store, and possibly have someone takeover that plan, all while the iPhone 13 that I originally wanted would be ordered. He also informed me that my bill would be about $300-$400 that first month, which was January, and I was okay with that. However, I informed Eli that I would not have someone take over the plan/phone and would return it once my cell phone came in because I didn't trust anyone to pau the bill and I don't have any kids or anyone to even give the phone to. I was then told that I had 30 days to return the phone and that was perfect for me because my new phone would have been received by that date. Well that was another mistake. I waited about a week or two before I called back to the store asking them what happened to the iPhone 13 that I ordered. This is when I talked to Elfrin, and he said that they didn't have anything showing that they sent the phone off to me. I did not understand that at all, but somehow Elfrin went looking for an iPhone 13 plus in their "backroom" and he told me that I was lucky because they had one left in the back that fit the exact description of what I ordered. Well come to find out, there was a note that Eli tried calling me twice and I never answered so it was put in the back, but from my understanding I assumed I ordered the phone through him. Well I had to pay another processing fee, and I explained everything to Elfrin. So after a long talk, I was told that once my iPhone 13 plus comes in, I could finally send in the iPhone 12 that I had originally added to my line until the iPhone 13 plus came in. I made sure Elfrin was aware that it would exceed the 30days before I could return the phone due to the iPhone 13 plus's arrival date and having to send it back with the mailing letter that Elfrin sent out along with the iPhone. Elfrin told me to not worry about that he would take care of it because of the situation that happened, and he also told me to send in my damaged phone so that I could get some money off of it, when originally I was told there was nothing they can do with that damaged phone that was brought in in a bag. Here's a plot twist! Instead of sending the phone back with the paper Elfrin mailed to me which I now feel like could have been a mistake on my end, I had my boyfriend take both phones, the iPhone 12 that I was returning and the damaged iPhone 11 plus that I originally had, back into the store for me. After my boyfriend left the store, I received a call saying that they were not going to accept the phone because it passed my 30days. I made them aware that I had already talked with Elfrin and he said that he would handle it. Well Elfrin was not in the store that day and my boyfriend left the phones there with God knows who. I am sure it is on camera because it was early February when he returned it. I can figure out the exact date if needed because I coach basketball, and my boyfriend came to watch the game before he returned back to Montgomery. I can't really remember the exact story line after this but I finally talked with Elfrin and again, he told me that he would handle it but it has to be approved by someone over him and it would take time. So I paid the $300 for January for the two phones, but now its bill time in February and for some reason my bill is saying $300 again. I call back to the store and Elfrin is not in but I talked to someone who took my name down and would get Elfrin to call me back about that problem because at this point they couldn't even find the phone that I was talking about. Again, I finally get in touch with Elfrin and he even gives me his personal number so that I would be updated on the process because things like this "takes time." Also, I had to pay the $300 bill for the month of February and I would be reimbursed. I'm a little hesitant, but I decide to pay it anyways because it was either that or no phone. And once again, I coach basketball and that is not an option. Well this process continues. I call up there and Elfrin is at another store, or Elfrin isn't answering the phone, etc. I even called up there once and I was talking to his girlfriend and she assured me that she would let him know because they "stayed together" so she wouldn't forget to tell him. Well no call from anyone. I would sometimes forget about the bill myself until it was time to pay. I called customer service and they told me the phone was not showing in the system and that I had to go back to the store to make sure that it was turned in so that they could adjust it in the system. I was finally able to go to the store and Elfrin was not there per usual, so it was like I was speaking another language because no one knew what I was talking about. Before I left I got David's number who ensured me he would reach out to Elfrin and help me figure this out because I was fed up and wanted to stop paying the bill and start a service with another company. David was a little more helpful, but again he said there wasn't much he can do because Elfrin was handling it. He did say that it was being worked on because he could see the notes in the system but didn't have a time on how long because "these types of things take time." So all that I could do was keep paying and they would reimburse me once they figure it all out. Oh wait, I forgot to mention that all that time the only thing that happened from February til about July was that the damaged iPhone 11 was approved for some dollars off. It was no updated information about the iPhone 12 that was returned. I called customer service again and gave them the same run down and they told me I may have to take them to court. Cellular Sales is pretty much a branch off company of Verizon so it was hard for them to actually understand what was going on. the guy also told me that maybe the phone was misplaced and/or stolen which is why it's not showing in the system. Again, it's been since February that I've turned that phone in and have been paying for that same phone/line/insurance and etc., which hasn't been easy at all.

I allowed my daughter to pay $50 to Verizon on her bill. Verizon then took $354.45 instead . When this was brought to their attention I got nothing but a run a round. My daughter called them and got the same run a round. This has overdrawn my checking account and they refuse to refund the excess money. This has been an ongoing battle for the last 3 days and they keep hanging up on me. I am on a fixed budget and now cannot pay my bills. Is there anything you can do to help me. The money was taken on 8/29/22. I spoke with them on 8/29 and my daughter spoke with them on 8/30 and Ii again on 8/31

Miriam Kinney

120 rooks dr

slidell, la. 70458

[protected]

for a few months now i have been receiving numerous calls morning evening all day long, once pick up. the caller does not say a thing. some time they say health, then when i call back the number say number not in service, or it is busy. this have been going on too long i informed Verizon. when informed me that this is happening to a lot of people. Verizon is my paid service for land line phone and internet, my number is [protected]. this really needs to stop/ will you give this your attention asap my name Toni dean 606 Fernleaf Ave capitol heights Maryland 20743; i look forward to your attention in this crises matter tried block. all used up ..tryed trace thru Verizon, did not help. make it stop..

08.27.2022. No emails so contact me through POBOX only. What part don't you understand?! Send immediately cashier check or else $675Billion to my name Mr. Jaan KrusJr. POBox 66 Pottstown Pennsylvania Amerika. I am poor and NO email and NO phone so only way to contact me is POBox! What part don't you understand?! Problem over 2yrs old and no one does anything except excuse.

My old phone no longer active as of Sept2021. Problems with Verizon Tracfone TracPhone Straight Talk. This problem going on over 2yrs and no one doing anything about it. I had an older phone from Net10 and it stopped charging July 2021 so I searched around and unfortunate found ahole corporate monopoly Verizon. It is now Sept 2021 and phone number no longer active [protected]. Phone inactive 09.01.2022. My Net10 phone had unlimited 50k minutes and I tried to transfer these minutes to new TracPhone but the incompetent flunkies liars overseas lied cheated me and only gave me 300min. They told me many times it would transfer but lied. Kept me on phone till used up too 300min. They aren't open I didn't know open on weekends and after 9pm till 9am. Limited hours. They use excuse of covid. The owners CEO and Board and use slave labor and are billionaire who tax evasion and selfish arrogant aholes. Anyway, I then called aholes corporate office GA FL AL and they cheated lied to me as well only gave me 200min. I demand my money back immediately now $5k plus $675Billion restitution now no later than 08.27.2022 or else attack destroy em! Do it now today.

Verizon has the worst customer service. I couldn’t understand the person who answered. Asked where I was calling & she refused to say. Wanted to verify my acct before she (Reuth? Was her name. She actually spelled it for me) would allow me to talk to someone else whom I could understand. She told me to hang up and call back (after I’d gone thru all the crappy Automative system just to talk to someone in the first place). I asked to speak to her supervisor but told me to verify my acct before she would. I said I’d be happy to verify my acct to whomever her supervisor was & when she allowed me to speak to them. She refused to allow me to speak to anyone else. I literally waited for 30 minutes while she said nothing. Then the call ended. Verizon is the largest cellular system and they can’t provide better customer service? This is why Verizon customers are leaving in droves. Remember Verizon, the customer is always right? Not with you they aren’t. I was only trying to find out why you were billing me after I’d been on the phone with both Consumer cellular & Verizon to get a “porting pin” from Verizon so I could switch my phone number to consumer cellular. I couldn’t understand this Reuth’s English. So I’m passing all this information onto the public. Your customer service sucks! I was paying over $100/mo just for basic service. I’d already paid for my phone and I was using less the 5% of my 4 gigabytes (?) cellular data. Spoiler alert: I can’t seem to pull up my emails which shows my bill online (I switched to paperless — genius — but I can’t see my bill history anymore since I closed my acct?!?) another brilliant Verizon scam GO PaPERLESS! With consumer cellular I’m paying $20/mo. I don’t use much data (thanks to Wi-Fi) so while it may not be for everyone it’s unbelievable what a racket they’re blowing up our skirts!? Are we really so stupid?

Verizon placed new poles along my driveway and ruined the bank and part of the driveway. I would like someone to contact me in order for a resolution to this problem. The work was done starting in June and finished July. They spent several days placing new poles and causing damage on my driveway.

My name is Jason Shaffer, 40 Smith Hollow Rd, Nescopeck, PA.18635. You can reach me at either [protected] or [protected].

I purchased a new galaxy S 22. From the very first day the phone did not work correctly he kept dropping calls dropping all serviced all together. I called and complained and was told to do all different kinds of things on my phone from replacing the SIM card to resetting everything just anything you could think I was told to do. This went on for almost 2 Months. By this time the 30 day return policy had already expired unaware to me. I finally got someone to send me a shipping label so I can return the phone and go get a new one. I have since shipped the phone it shows that it has been delivered but I have not heard anything from anybody okaying me to go get another phone. So now I’ve been without a phone for almost 2 months I had to pull an old one out of the drawer at home I don’t even have a cell phone to use. Yesterday they told me they would ship the phone back to me so I can ship it back to a different location and then they would send me a new phone I’m just tired of all this running around. I just want what I purchased a new phone and a working order is that too much to ask. Any help would be greatly appreciated.

Thank you,

Jason Walker

[protected]

[protected]@gmail.com

Coverage in our area is terrible. I called Verizon multiple times regarding this issue to no avail. A neighbor suggested asking about a signal booster box, which they had received from Verizon at no charge. This had never been brought up as an option in my calls to Verizon. I was told I would receive a booster at no extra charge. I did indeed receive the booster but also additional $40 to my monthly bill. When I called Verizon regarding this change, they said it was because my plan had changed. I insisted I had not changed my plan in any way, and that I was told there would be no charge for the booster since Verizon was not providing sufficient service in my area. Several times the agent sent a link urging me to start a chat via a bot regarding the issue. I explained that no, I wanted to resolve the problem and at least be transferred to a department that could understand the situation. I was told someone would call me back. No one did. I received texts that my service would be suspended for non-payment. And here is the real kicker: when I called Verizon about the bill, I would be *charged $10 dollars* to speak with a person.

Warren E Neumann

143 Engle St A-1

Englewood, NJ 07631

[protected]

[protected] Cell

[protected]@aol.com

Verizon Corporate

1 Verizon Way

Basking Ridge NJ 07920

RE: COMPLAINT

August 10, 2022

Having retired and closing my business, Warren E. Neumann Detective Agency, with Verizon telephone [protected] for 49 years, I decided to switch the telephone number from a business line to a residential one, since it would be cheaper. This decision was made since the average monthly bill went from $ 85 to $ 152, an extraordinary increase in my opinion.

Calling Verizon, date unrecalled, I spoke with Verizon business rep Rod A Grolimond, to whom I explained what I wanted to accomplish. He gave me order # NJ [protected], whereby an installer would appear on 7/13/22.

Wed 7/13/22 – Verizon installer “Paul” arrived pursuant to order # NJ [protected], believing he was to install a digital phone and had one with him. When I explained I had not ordered a digital phone and did not want one, and merely wanted to switch [protected] from a business line to a residential, he called Verizon, speaking with “Karyn” explaining the problem and she cancelled the order. Clearly this was an inhouse miscommunication.

Wed 7/27/22 – I called the residential business office speaking with “Keith” in Pittsburg and after about an hour, believing that what I wanted easily done was explained, I was given an order number NJ [protected] with the understanding that the switch could be done the same day on Friday 8/5/22. Keith then had to put me on Hold and after a few lengthy minutes, a different man came on line and when I explained that “Keith” had me on HOLD, he made me explain everything I had arranged with “Keith”, who never came back online, then this man had to put me on HOLD.

While waiting on a lengthy HOLD, a female named “Ari” came on the line, and I again had to explain the seemingly simply operation, which I believed could be accomplished “inhouse”, without a technician to visit, I again had to explain in a lengthy call want I wanted to accomplish, and I suspect from her accent that she was “off shore”, which I suspect from her accent was Philippines, South Korea or India. She seemed to have a problem understanding what I wanted done and spent a lot of time putting me on HOLD. When asked her location, she said she was only allowed to say “off shore”. “Ari” told me she would have to turn my service off & reconnect it to residential on 8/5.

At this point, after several hours on the phone, amid the confusion, my notes become a little jumbled and I was given order # NJ [protected], then NJ [protected].

Fri 8/5/22 - 7am - Found that my line [protected] had no service, I suspect it was turned off during the night in prep for change from business to residential account, which I understood.

10am - Verizon installer “Boris” arrived pursuant to order # NJ [protected], with Fios router RTW7SB & was surprised that I already had one installed. He made changes to equipment but could not get service to [protected], but stated that it would be working in a few hours. He did get the internet on the same line working, but at a fraction of the previous speed!

Boris Found the number [protected] on my order #, thought it was my home line, and thought he was to switch 569-7800 to home line 567-5761, when we were merely switching [protected] from a business line to residential.

I told Boris I had no idea where 567-5761 came from or how long it had been on my account, and questioned if I had been paying for this line all along without being aware of it.

Installer Boris then took the more sleek appearing router M#G3100 I had, installing the boxy looking one, RTW7SB.

Received several calls on my cell phone thereafter from contacts advising that calls to [protected] received Busy signals, however no one was on this phone!

Sat 8/6 – 3:00 am, [protected] gets dial tone, can dial out. Cannot receive calls, getting a busy signal when calling [protected].

11:00 am – Receiving incoming & outgoing calls okay.

Sun 8/7/22 - No incoming calls on [protected], caller gets Busy signal, although a call was received at 8:56 am from Sunnyvale, Ca, [protected]; and call was received at 1:14 pm from Verizon cell phone [protected] was received. IMMEDIATELY AFTER BOTH CALLS, THERE WAS NO INCOMING SERVICE, ALTHOUGH THERE WAS OUTGOING SERVICE & INTERNET, ALTHOUGH ERRATIC & SLOW.

Thereafter, in analysis of my system, I decided to check router speed.

Download on RTW7SB was 312 mbps while the previous M#G3100 was 948.

Upload on RTW7SB was 136 while the previous M#G3100 was 921.

IT WAS APPARENT THAT VERIZON REMOVED A MORE MODERN ROUTER REPLACING IT WITH A SUBSTANDARD ONE!

Wed 8/10/22 – Receiving and sending calls on [protected] worked but calling the number from my cell phone [protected], I get a busy signal! Clearly something is wrong and I cannot get a live Verizon employee on the telephone, since all efforts are diverted to long waits on hold, chat line, or to an online account which I have been unable to set up for the previous reasons.

In closing, after 49 years of decent service to [protected], the service has deteriorated to a dismal state from the days of “Ma Bell”, which was always reliable to the extent that any problems were immediately addressed and a customer could reach an intelligent voice without being diverted to a computer and an “off shore” person of possible limited education with an inability to communicate properly with customers.

Clearly the problems are “inhouse” and in my opinion, all of the installers have been professional and performing as to their instructions.

If Verizon is interested in keeping me as a customer, I expect you to review what has been done to my line [protected] since 7/13/22, and immediately correct whatever problems may be found, so I don’t have to resort to one of your competitors, after 49 years of loyalty to “Ma Bell”.

As of now, it would appear that Verizon has a scheme in place to use every excuse to maximize what they can charge their customers because of the seeming monopoly they enjoy whereby they are able to charge with impunity what they want, and then deny service if you are even late paying a bill!

WARREN E NEUMANN

Cc: John K. Walsh, Esq.

CC: Federal Trade Commission

600 Pennsylvania Avenue, NW

Washington, DC 20580