US Bank review: Undetected fraud - blaming family

We care for our aunt who had an acct (over 50yrs, premium member), also POA for her. Last yr (early Jan 25) realized something not right w/her acct, couldn’t access to ensure all ok, card didn’t work to pay bills, etc. Not even think’g fraud, had to go into bank (Livermore CA branch) to find out what was wrong. Employee handed us a printout of her activity/ stmnt. Was completely cleaned out! 4+pgs of activity CLEARLY out of pattern for her typical activity. Tried to get them to investigate, PLEADED w/them to do something. We filed a police rpt. Activity was Amazon, Uber eats, in store banking, atm activity, fake ck deposits then immediate w/d, etc. ALL W/ELECTRONIC TRAIL. We had initially called for help, the fraud continued AFTER we notified them of something not right and prior to us actually seeing the statement. We spent an entire year+ trying to get help from anyone! They (US BANK) refused to reimburse her for their systems lack of catching the fraud! No help from law either… they focused on the care facility she was in for a while (bedridden with dementia, but she’s here w/us now). The acct was placed on hold, her SS auto deposits had nowhere to land for 5mos. We have some chks from the bank, yet no one can tell us if it’s repayment for fraud (their negligence helped fraudsters), her SS deposits, or what it is so we have zero clue if she’s been made whole. We accused them of elder abuse by holding her money hostage. An “asst mgr” or someone there also asked me “what happened to the money?” Uhm, you tell me?! We’ve been asking you to research and help us for over a yr now! Basically accusing us of stealing her money, even tho they had an electronic trail with video and could have caught the ppl. Zero help! They absolutely refused while dealing w/them to pay her funds back! Then, just 2wks ago we get a visit from social services, the bank had the nerve to turn it around on her family and accuse us via 3rd party, of stealing her $$! All the chks from us bank that we still cannot breakdown and identity what they are; her SS repayment less $, repayments of fraud w/other funds? Zero clue, so the chks haven’t even been cashed yet, but we’re stealing her money?! Nope! They defamed me by accusing us of stealing it and in the suit against them, the defamation will be included. They purposefully went into CYA mode and called called authorities to investigate us! Soooo much more to this than can even write here. Hours upon hours on phn with their “fraud” dept & cust service of which I have recordings, they record, so did I. We have had no help from them or law. But the bank refusing to help recover her $ then blaming us to cover their errors has gone entirely too far! We will be suing them for elder abuse (needed to pay facility as they threatened to evict her) as they were holding her money from her. Like I said, she’s here w/us & we’re caring for her now. But the bank screwed up every step of the way, and accusing us to cover their butts was the last straw. I’m hoping social services will recognize this (providing them will all evidence to contrary of what us bank claims) and go after those truly committing elder abuse & fraud against our aunt. An entire YEAR spent on this pleading w/anyone who could help. And an entire year of electronic history gone! I would have investigated myself w/POA in hand had I known us bank would fail us and law would also fail us. Had to sign docs for the fake chks they deposited then withdrew in case it went to court. The way us bank works internally is absurd! Ea call I had to rehash the problem over & over again, to no avail. NO HELP, only caused greater stress. Around $35k gone from fraudsters & bank blaming us when there was CLEAR & OBVIOUS proof, it was NOT us. They just don’t want to be sued. Have an atty in fam & they’re just waiting for us to summarize the year+ of bs from them. Contacting social services to cover their butts is all they did! Welp, that is not sitting well here and I will make sure they’re held accountable for being so very crooked! I did yell a few times in the bank telling customers they’re $ is NOT protected should fraud happen, they didn’t like that. Oh well, truth hurts. Do NOT bank with this completely incompetent and crooked bank. Don’t expect them to protect your money should their system fail to catch fraud. 4+ pages of activity in a matter of a week! Completely out of pattern for an elderly lady who only did in-bank banking, & only used chks & cash. This bank is crooked as h*ll! And we will be countering their accusations to put the blame for fraud/elder abuse back where it belongs… on them! Be careful who you bank with.