13th Floor, UBL Building, Jinnah Avenue, Blue Area, Islamabad

United States
80 Broad Street, 19th Floor, New York – N.Y. 10004, 2209 USA

United Kingdom
2 Brook Street, London, W1S 1BQ

Switzerland
Feldeggstrasse 55, P.O Box 1176, CH-8034 Zurich, Switzerland

China
Room № 2110, The Exchange Beijing, № 118, Jianguo Road, Chaoyang District, Beijing, 100022, Peoples Republic of China

Oman
P.O. Box: 889, Postal Code:100, Muscat – Sultanate of Oman

Tanzania
26 Mkwepu/Kaluta Street, P.O Box 5887, Dar es Salaam, Tanzania

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Complaints & Reviews

Sumaira123 · Jul 19, 2020

This review was posted by
a verified customer

Verified customer

Remittance

Remittance Issue:
Remitter (Adnan Aziz) from Saudi Arabia (Abha) sent remittance of amount PKR 25, 012 on 10-03-2020 through Westren Union by using STCPAY. MTCN Number for Remittance is [protected]. I have visited the UBL G-8 Markaz branch (0234) to collect my remittance and teller tried the MTCN number and ask to visit the branch again in 1 or 2 hours as according to him there was an error at their system. when I visited again he said that there is same error again and he asked me to visit another bank to collect my remittance. After that I visited another bank (askeri bank), their teller told me that your MTCN number was already hit by another bank and remittance is hold at their end so you can only get your money from them. After this I visited the same branch of UBL multiple times but got no positive response. Every time they asked me to just sit and wait in the branch for hours and just told me that they are emailing to head office and will get the reply soon. After visiting several time for 2, 3 days with the interval of 1 or 2 weeks I talked to their branch manager about this and he took my contact info and and told that he will inform me when got reply from head-office. I have waited for 2 weeks but didn't get any email or call then I called to branch manager myself, He told me that according to head-office your MTCN number has changed and your transaction is shifted to another MTCN number he also asked me that Did you get new MTCN number from our head-office? when I denied, he ask me to call at UBL helpline to get new MTCN number. When I called at helpline number they told me that there is no issue at their end and contact to your remitter and ask him to get status from company from where he sent you the money. remitter also get status from company and they sent me the e slip, and according to that my remittance status is paid.. I have receipt and e slip from STCPay and will provide to you upon request as I couldn't attach it here, Its been a long time (almost 4 months) since I don't even know where the actual issue is and where is my money, During this period all this behavior of not taking the matter seriously from bank is very pathetic, no one even guide me properly and and take this long and still my issue not get resolved. I am requesting you to please look into this issue and resolve otherwise I will complaint to state bank and eventually on citizen portal as it been so long and everyone is just bouncing this problem here and there. Eagerly waiting for your response. Thanks! Remittance Issue:
Remitter (Adnan Aziz) from Saudi Arabia (Abha) sent remittance of amount PKR 25, 012 on 10-03-2020 through Westren Union by using STCPAY. MTCN Number for Remittance is [protected]. I have visited the UBL G-8 Markaz branch (0234) to collect my remittance and teller tried the MTCN number and ask to visit the branch again in 1 or 2 hours as according to him there was an error at their system. when I visited again he said that there is same error again and he asked me to visit another bank to collect my remittance. After that I visited another bank (askeri bank), their teller told me that your MTCN number was already hit by another bank and remittance is hold at their end so you can only get your money from them. After this I visited the same branch of UBL multiple times but got no positive response. Every time they asked me to just sit and wait in the branch for hours and just told me that they are emailing to head office and will get the reply soon. After visiting several time for 2, 3 days with the interval of 1 or 2 weeks I talked to their branch manager about this and he took my contact info and and told that he will inform me when got reply from head-office. I have waited for 2 weeks but didn't get any email or call then I called to branch manager myself, He told me that according to head-office your MTCN number has changed and your transaction is shifted to another MTCN number he also asked me that Did you get new MTCN number from our head-office? when I denied, he ask me to call at UBL helpline to get new MTCN number. When I called at helpline number they told me that there is no issue at their end and contact to your remitter and ask him to get status from company from where he sent you the money. remitter also get status from company and they sent me the e slip, and according to that my remittance status is paid.. I have receipt and e slip from STCPay and will provide to you upon request as I couldn't attach it here, Its been a long time (almost 4 months) since I don't even know where the actual issue is and where is my money, During this period all this behavior of not taking the matter seriously from bank is very pathetic, no one even guide me properly and and take this long and still my issue not get resolved. I am requesting you to please look into this issue and resolve otherwise I will complaint to state bank and eventually on citizen portal as it been so long and everyone is just bouncing this problem here and there. Eagerly waiting for your response. Thanks!

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Customer Service

Complaints & Reviews

Remittance

Complaint against cashier miss asma sahiwal branch 0391

Online banking ubl

Double deduction charges against annual debit card fee

Online banking limit activation and new debit card

We are here to help

Negative list se naam nikalne kalye

Electricity bill

Misguidance from staff

not active my web account

telephone not attended and out of order

atm card is not working

horrible customer service - no response from customer. [protected]@ubl.com.pk & supervisor. [protected]@ubl.com.pk