United Bank [UBL] Customer Care Service


United Bank Ltd

UBL City Building, 1st Floor, I.I. Chundrigar Road
Pakistan - 74000

Customer Support Phone Numbers

80 000 808(Middle East) 6 1
+92 111 825 888(Pakistan) 18 6
+1 646 722 9090(United States) 3 1
+44 121 753 6000(United Kingdom) 1 0
+41 434 991 920(Switzerland) 3 0
+86 106 567 5560(China) 1 0
+968 24 794 305(Oman) 1 0
+255 222 136 284(Tanzania) 1 0
+967 140 7540(Yemen) 1 0
+92 219 921 7448(Pakistan) 3 0
+41 434 991 933(Switzerland) 1 0
+86 106 567 5560(China) 1 0
+968 24 794 344(Oman) 1 0
+255 222 136 292(Tanzania) 1 0
Pakistan, Registered Office 
13th Floor, UBL Building, Jinnah Avenue, Blue Area, Islamabad

United States
80 Broad Street, 19th Floor, New York – N.Y. 10004, 2209 USA

United Kingdom
2 Brook Street, London, W1S 1BQ

Feldeggstrasse 55, P.O Box 1176, CH-8034 Zurich, Switzerland

Room № 2110, The Exchange Beijing, № 118, Jianguo Road, Chaoyang District, Beijing, 100022, Peoples Republic of China

P.O. Box: 889, Postal Code:100, Muscat – Sultanate of Oman

26 Mkwepu/Kaluta Street, P.O Box 5887, Dar es Salaam, Tanzania 

United Bank [UBL] Complaints & Reviews

United Bank [UBL] / Atm crad activation for online session

Jul 18, 2019

Sabah Azan 1:46 AM (0 minutes ago) to Dear bank ! I am hugely furious with the poor performance of head office.Head office is responsible for all of the losses which i get alongwith.I am truly disoppointed to have such kind or irresponsiblity of Head Office.Small wit...

United Bank [UBL] / account opening

Jul 17, 2019

Sir I am trying to open an account in ubl 1681 lahore road sheikhupura after 3rd time at last they tried to open my account and give me account no 258218372 on 21-6-19 but till now 17-7-19 my account not active actually the staff of your branch didn't interested in working several times i go...

United Bank [UBL] / my credit card is not deliver to me

Jul 05, 2019

My A/C No. is 147802100760 at UBL branch Gujranwala Pakistan. I, was informed that my credit card deliver with in one or two days. But after seven days a message received that my credit card return and now contact on Helpline So after this direction I, try my best to tress the Helpline...

United Bank [UBL] / account blocked without prior notification and processes with worst customer support

Jul 02, 2019

I am a Non Resident Pakistani (NRP) living in UAE and perhaps the only example of an unfortunate person who has his both accounts in UBL bank. UBL bank has blocked my accounts due to non verification of biometrics. I have not been informed of this requirement by email or sms or call on my...

United Bank [UBL] / current a/c no. 093301053138, maqsood & co.

Jun 29, 2019

My account in UBL is about 20 years old, on 28th June, 2019 I went to branch for preparation of two pay orders. Bank staff told me that there is some issue in your account, please wait we are talking to head office and emailing to resolve the issue . I waited there five hours, but the...

United Bank [UBL] / deduct hidden charges

Jun 28, 2019

hi, This is last time i am complaining if now my payment not return i will be finish all accounts of my family members. your service is not appreciated. i have complained many time why deduct hidden charges from my account but many ubl customers told me that sir this is asthmatically deduction it...

United Bank [UBL] / I am complaining about biometric verification

Jun 27, 2019

Sir i have visited the concerned branch twice on 25 & 26th of June 2019 but staff denied for the biometric verification with reason that the biometric verification system is not working throughout the country since last three days. Staff said these words in the presence of the Branch...

United Bank [UBL] / branch not cooperating

Jun 24, 2019

Hi Its me Shoaib Rasool here. Dear Sir/Mam I am a UBL coustomer and my account is in UBL Railway road branch Shakargarh District Narowal. I visited my UBL branch 3 to 4 times for biometric verification and branch employees always said link is going down or not responding just visit any other...

United Bank [UBL] / I am complaining against excess debited of cancellation charges.

Jun 21, 2019

I am one of ubl Customer which has faced a lot of problem from the day 1st by getting credit card. the credit card department against lip cash on phone make me mad by debited excess charges. firstly they debit me Rs.75000/- against 37500/- due to which I have to deposit the loan amount lum...

United Bank [UBL] / sakhi hassan branch and the branch manager

Jun 11, 2019

As Salam O Alaikum, I am very much disappointed with the sakhi hassan darbar branch. There is no fan and the air conditions are very old that they aren't working properly. When ever i visited there it's like i am in hell, suffocated poor sitting arrangements and very bad management. Supervisor...

United Bank [UBL] / ubl pallandri ajk pk

Jun 10, 2019

I send. Money to my mom remittance 23may 2019 and today is 10 June ubl pallandri they hold our amount 250 k past 17 days why and your staff is such stupid service provider over there ubl pallandri cheating us past 17 days why you should teach your staff how to talk with their costmer such...

United Bank [UBL] / credit card

May 31, 2019

Respect Sir As you all know that I am lunching complaints from April, 2019 for settlement of my balance issue yesterday my complaint from Banking mohtasib is also received to UbL Mr Danial sab assurd me that he will update my balance with in 2 days but still my balance is still not resolved. UBL...

United Bank [UBL] / non-cooperation from bank to find plot slip

May 25, 2019

i am Ahtsham Ahmad, holding UBL account # 0482-216347931. In March 2017, i submitted my 4th bahriya plot installment slip in subject UBL mentioned branch. Each slip has 3 copies; bank copy, customer copy, and bahriya copy. Bank kept its bank slip on that date while i couriered bahriya slip...

United Bank [UBL] / account not activated

May 20, 2019

Dear Bank, I have been continuously following for my account to activate but since than the transaction is not yet been made form your side. Please credit/debit my account in Edhi foundation so my account gets activated. I've filled the form and emailed already to my branch but still...

United Bank [UBL] / branch banking staff

May 17, 2019

Dear sir i am account holder of your bank. Today I went to ubl Bank Military Road Sukkur branch in order to credit its wheat bill. Clearing Staff said that this bill would not take you. I said why he said meet the operation manager. I went to operation manager i said sir clearing officer...

United Bank [UBL] / cash line

May 11, 2019

The last date for cashline repayment of UBL was 20 April 2019 which was Saturday and holiday. I deposit the installment amount Rs. 2050/- on next working day i.e. 22 April. now in the may 2019 statement there are late fee charges of Rs. 1450/- imposed upon me. it is totally unjustifiable...

United Bank [UBL] / atm services failure/intentionally locked every time on holiday

May 01, 2019

Sir, I live in Luddan, Vehari. In my luddan town we have only one ATM by UBL. The most embarrassing and idiotic thing is that on every sunday on 31st or 1st date of each month I have seen ATM is out of cash or door is locked while ATM is working. We can not do anything cause they do thi...

United Bank [UBL] / operation staff

Apr 17, 2019

I visited your ubl branch Attock twice to open my account but they refused to open account while I was having my original documents with photocopies which were ( CNIC, student card, Fathe' s salary slip copy, utility bill of the current month). According to statebank policy I have to...

United Bank [UBL] / misconduct & unethical practices in the bank

Apr 04, 2019

Dear Sir/Madam, I have been a client of your bank for the past two years and a holder of a Salary Account. I visited your branch that is located in main bazar Sahiwal (0075) for the purpose to withdraw cash from ATM machines. ATM machine was not in working condition, I entered in relevant...

United Bank [UBL] / bad service

Mar 26, 2019

I went to the branch of ubl then i see that they have only one cashier in the branch also he is very slow for me just to receive the money it tooks me one and a half hour becuase of the managing services od ubl. When i complain about the service they say we have only one staff so we cannot...

United Bank [UBL] / lack of staff

Mar 26, 2019

I visited the UBL Chanda Qila Branch for cash deposit in a friends account on 26-03-2019 at around 2.30pm. I had to wait 40 minutes before i got my turn. The branch is ineffective in its services due to its lack of staff and lack of advanced ticketing system. Only one person is managing...

United Bank [UBL] / within city cheque clearance

Mar 23, 2019

Reference to attached check, evident that deposited onThursday, March 21, 2019 at 12:30pm. As per banking clearing standard times the same cheque was supposed to be cleared by clearing agency on Friday March 22, 2019 before evening and account was to be credited, but as usual poor services of...

United Bank [UBL] / credit card replacement card not delivered for a prolonged time with multiple complaints

Mar 23, 2019

credit card replacement card not delivered for a prolonged time with multiple complaints Helpline is useless, never resolved my issue. Everytime a new timeline was given, without assigning any valid resaon. Officials seem to be ignorant and too much waiting on the call 4182310000361092 I have received...

United Bank [UBL] / etea online submission form amount

Mar 18, 2019

Aoa Today is the 2nd last day for submission of online amount for recruitment in ETEA Peshawar. When i went to the UBL Kohat road Peshawar Branch, the branch manager said that the online form is not available today in this branch, and also said that you are submit the amount in another UBL...

United Bank [UBL] / atm withdrawal

Mar 03, 2019

Dear sir, It has been months since I launched complaint, my father withdraw 20k from atm of (fasil bank) in wah cant, punjab pakistan. my fathers account iban is pk 95 unil 0112 1297 01056 126 (ubl bank basti karigaran branch - 1297 - wah cantt) We have proof that the cash is retracted by...

United Bank [UBL] / atm

Feb 26, 2019

My name is azam I am from mansehra On sunday 24/02/2019 I made a trx of 30000 from atm of ubl bank college doraha branch mansehra and I counted notes from one side then I came home and I counted again and found one note of 1000 rupee is cut from one side then I went to bank today and...

United Bank [UBL] / unethical / unprofessional staff behaviour

Jan 19, 2019

It is requested you to look at this issue that your branch located at Abdullah Haroon Road creates problem whenever we gave them cheques for online cash. On 18th of January 2019 i had taken a token from the machine at 05:18PM as an evidence I took my token back from the teller which wa...

United Bank [UBL] / hr department

Jan 04, 2019

I am feeling agnostic to write these complaint lines against the bank where i spent almost a decade of my professional life and never thought of complaining about it but with very heavy heart i hereby submit my complaint as follows; Almost a month back i was contacted by HR of my bank i am...

United Bank [UBL] / customer service

Dec 21, 2018

Pathetic customer service.They really need to train their ill mannered customer service reps who are in charge of "customer care" on their helplines.I recently moved to Pakistan from the UK, so had to call their customer service number to get my debit card activated for online shopping.I...

United Bank [UBL] / ubl premium mastercard

Nov 29, 2018

I am account holder 243696246 Farrukh Rauf. I called on helpline and confirmed whether my premium mastercard will work in Kyrgyzstan or not and they told me as yes. And now my atm is not shows on screen that transaction not allowed by issuer.i have tried 2 or 3 atms with having...

United Bank Limited, Bank Square, Branch Faisalabad / deactivated account

Oct 30, 2017

my account number 104-2354-7 was deactivated with out informing me, I live in the united kingdom, I spoke to the branch manager, twice and sent 2 emails, ([email protected]) and received no reply and nothing is being done to re activate my account. I also spoke to their head office in...

United Bank [UBL] / reinstatement of retrenched employees

May 31, 2011

Dear Sir, Assalam Alaikum The present government has reinstated all those employees who were dismissed in the previous governments. Parliament has passed the bill for the reinstatement; Discrimination is there in the reinstatement. The sacked employees of United Bank Limited, who are 5416...

United Bank Limited / reinstatement of ubl retrenched officers


Addressing to all concern government authorities, independent judiciaries, controlling departments, human rights officials and associations, On 11th oct 1997, united bank management without any provocation and permission from government unilaterally terminated 5416 officers and executive...

United Bank Lmited / customer service failure


Background Info: I had a credit card as well as a BTF / Cashline account with UBL before all this started. Complaint No. 09011001559, dated 20th Jan 2010: My cheque to UBL for my monthly credit card bill clears successfully but UBL doesn't show the receipt on my credit card and ends up...