US BankService loan officer

T Feb 24, 2021
This review was posted by
a verified customer
Verified customer

Tomasz Dziedziniewicz 02/28/21
9905 Hemet dr
Las Vegas 89134
My email - [protected]@cox.net

Good Morning?

I have been with us bank for the last 20+ years.4 years ago I got a home equity loan of $ 100, 000 without any problems. Of this, I invested $ 52, 000 in our condo last year As our income increased by nearly $ 2000.00, I decided to increase our home equity loan from $ 100, 000 to $ 200, 000. I asked for help
Alex Wasserman- Universal Banker NMLS
U.S. Bank, Summerlin Branch
Full Service Brick and Mortar Office
1916 Village Center Circle, Suite 1
Las Vegas, NV 89134
Clark County.
Alex Wasserman saw no problem with getting the increased amount.
In his opinion, we qualified for a sum of $ 250, 000, including payment of the remaining debt.A month later, we were granted $ 140, 000 in a different type of loan with a higher percentage. We disagreed and turned to Alex Wasserman for help. He couldn't answer many of the basic questions about the loan. He wasn't acting like a pro and ignoring our questions. We wonder if the reason for his behavior is the fact that we are foreigners (legally for 35 years). For the first time in so many years in the USA, we felt discriminated against. We tried to contact the manager but he was busy. We left a phone number and I have been waiting for a reply for a week. Can anyone help us in this matter of our problem ?
Thanks for your time.
Sicerely
Maria, Tomasz

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