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US Bank

US Bank review: Customer service is worthless

J
Author of the review
2:25 pm EDT
Verified customer This review was posted by a verified customer. Learn more
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This review was chosen algorithmically as the most valued customer feedback.

CC required manual review. Okay, I get it, we just moved. I called and they said they need to verify address, so I sent in my utility bill via mail. 10 days later get a denied letter from them. So I call back, 1.5 hours on hold to be told they haven’t processed it yet and the first agent missed that I need to verify ID too. I am told I will receive an email to certify ID, I never received this email. So now after 20 days of wasting hours on end, I am sitting with a hard inquiry on my credit report and zero help from customer service. Luckily, I was approved in 3 seconds from Discover for $25k limit. This is the worst company I’ve used for customer service and they only have a generic line, with no call back options or queue updates for length. No email options.

Recommendation: Apply at discover or Amex.

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  1. US Bank Contacts

  2. US Bank phone numbers
    +1 (513) 632-4141
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    Cincinnati Metro
    +1 (303) 585-8585
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    100%
    Confidence score
    Denver Metro
    +1 (414) 765-4636
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    Milwaukee Metro
    +1 (314) 425-2000
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    +1 (503) 401-9991
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    International Collect Calls
    +1 (800) 365-7772
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    Home Mortrage
    +1 (800) 242-1200
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    Existing Student Loans
    +1 (800) 285-8585
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    Lost & Stolen
    +1 (612) 659-2000
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    +1 (800) 872-2657
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    14%
    Confidence score
    Customer Support
    +1 (844) 266-5789
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    More phone numbers
  3. US Bank emails
  4. US Bank address
    800 Nicollet Mall, Minneapolis, Minnesota, 55402, United States
  5. US Bank social media
  6. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Mar 26, 2026
  7. View all US Bank contacts
US Bank Category
US Bank is ranked 17 among 362 companies in the Banks category
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Most discussed US Bank complaints

charge for services and account number without any approval
2
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