US Bank

ATM told us it timed out on 11/23 but still took $100 out of our account. Called the bank on 11/23 and they said they would file a claim and it would be 2 to 3 days to see the money. Called back on 12/01, claim was never filed on 11/23 so now I have to wait 10 days to get my money even though the bank told me 2 to 3 days, a representative said it would be 10 days. This is unacceptable.

This is to follow up on my request regarding my account. 7856. I sent a payment to AAA for the amount of $1,136.23 on November 21, 2022, via my bank account, and Chase has shared that you received the electronic transfer on the 23rd. However, on the website, you are still showing me a balance due of $725.61. You have taken my rebate amount and applied it to the payment. This was not authorized. I had talked to a lady who gave me the rebate amount and she instructed me to call on that Wednesday to have the amount sent to me via a check. I have been online, on the chat line, and have had no success in communicating with your facility regarding the payment. I was even given the proper address for Chase to make sure the payment was processed at the correct address, but even that has not given me my credit due. The check was received as you will see by the scan attached and I would like this credited to my account, the rebate monies sent to me via a check, and the reversal of the fee you have charged my account.

Respectfully,

Richard Kast#7856

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My account was put on a hold without notification turns out it was because of how I used my zelle account to many transactions of amounts high and low I didn't know there was limit of many times a day and or in a week so the manager at u. s bank put a hold without telling it was when I went to go use my card I found out. Ive been back and forth with the service center n the Manger Chad Eubank 4 times before I knee what is exactly is going on I have voice mail telling from one employee from u. s bank his name is Seth and another one from Chad saying my online banking app can be unlocked calling [protected] do icalled and found out my whole account is now on hold n in the closure process I'm not able to withdraw my money like I was able to a week ago and I have now used my zelle since 11/08/22 my banking account was unlocked except the online banking app but now they both are and I haven't used my account for anything else and I only had this account for 2 months I'm confused why my account was ok to use after I haven't used it except to pull out my 500. And now I'm needing my money to pay a bill but they won't give me my money please help the branch is post falls idaho 83854 I'm not sure of the address but it's on seltice road

Day One:

I noticed a $14.95 charge labeled Maintenance Fee on may bank statement yesterday, I called to enquire what this fee was for, and a lovely agent said that it should not have happened, and I have been charged this monthly 2018, She was to re-imburse those charges for the past 3 months, but I needed to see my branch in order to go any further.

Day Two:

I live in Florida for the winter, there are no US Banks here, I tried calling the branch but no one answered. I got a recording saying that they would try to get back to be within 24 hours. I have other things to do rather than wait for a phone call so I then went online to see if I could get it resolved there. the conversation went like this. 1. I told her the problem. 2. She told me I had to go to my branch office. 3. I told her I was not able to get a hold of them. 4. She said it was my problem that I hadn't contacted them earlier. 5, I asked if she would give me the name and number of whoever was in charge of Personal Bankers. 6. She said "No, they were not allowed to give out that information.

7. I asked"why not?" 8. The conversation mysteriously timed-out

Still Day Two:

I called the corporate offices and talked to a very nice woman who directed my call to a Senior Manager, I once again explained the issue and was told I should have checked my statements and called earlier but she would see what she could do and would get back to me in a day or two. I explained that checking my statements was a matter of checking the balance and seeing that it was in line with the previous month. I don't normally check bank fees, but the bank is moving to a new system (again) and I noticed that the fees were very inexpensive. I then wondered why my fees were so high and why would I have fees at all considering my balances were a healthy amount for both checking and savings. I have also been a customer since January 1974.

If I owed the bank $897.00, I am quite sure they would expect me to pay it back. This is my bank stealing from me and I am angry. My bank has broken my trust and I never would have noticed without them changing the fee structure,

US Bank has been holding $1,500 of my money as they dispute a claim with Von's grocery store. I was trying to get a money order for a security deposit for an apartment and US Bank claims Von's withdrew the money, but I saw the register which said 'canceled'. They are saying they didn't get the money, I never got a money order, and US Bank said they need to get the money back from Von's. Meanwhile, I've been out the money since Saturday, November 5, 2022. My account is overdrawn $3 so to add insult to injury, they will assess overdrafts on me.

It's impossible to get a representative who knows anything, and they contradict each other. They apologize over what is happening but say it could take up to 10 days. I am literally out of money.

I wanted to loan my brother money for a $4,000 car and he lives in [edited]. US BANK Friday 10-14-22 ... I tired to use Zelle and could only do 4 payments of $500 each and then the online account stopped. I then went to the branch bank in person and did the remaining $1,999 in a wire transfer to the seller of the car my brother wanted. The teller did the wire. It went thru ok and my brother got the car. I left the bank happy that I could help my brother. Then US Bank called me and cancelled my account, took my remaining balance, and said I was being investigated for fraud. (1) I told them ALL the transactions on my account were valid - no fraud - and I did not see any transactions that were not mine. (2) There never was anything else listed on my account. END OF STORY ... but [edited] and I had my Dad come to help me because I could not believe US Bank thought I was doing some kind of fraud. I don't understand even today! And even now my account is still "gone", my money is "gone" and I have not heard a word from anyone at US BANK in more than 3 weeks.

DETAILS:

US BANK Friday 10-14-22 Sent 4 payments online using Zelle of $500 each to a Private Party in Georgia (Smooth) the seller of the car to my brother; then

Went in person to Branch in [edited] and did wire transfer of $1999 to the same person; (A $30 wire fee was also paid at that time.)

Had phone calls on Monday, Tuesday, and Wednesday 10/17-18-19/2022 with various US Bank people. Was informed by telephone (only) that my account was being closed "due to suspected fraud". Last Contacts were: Jennifer [protected]) and Natasha.

THAT'S IT ... my money is gone.

Gave my father a Power of Attorney to help resolve this, and no one returns his calls. The AGREEMENT we sign when we open an account says they must inform us with 10 days or next statement. I never got anything in the mail. I cannot access anything online, and I have no way to get statements.

I even have a $500 deposit on a credit card with US Bank on the same account to build my credit, and it is "gone" with no communication from US Bank whatsoever and it's been over 3 weeks. I never bounce a check, I never told US Bank there was fraud on my account. All of this came on suddenly.

I have been paying my mortgage in the amount of $1753.12 since April 2022 and was not informed that the mortgage payment was $1753.14. In a nut shell I was charged $68.51 on 2 cents (which is less than $5.00) and was not informed that I was paying the incorrect amount. I asked if the fee could be waived and I was told no because they waived a late in June which I was not aware of being late. My payment is on automated and they have adjusted my mortgage on several occassions due a property tax shortgage and in that case I overpaid and they sent me partial payment back which was in error.

Jag 23rd 2022 we had our identity stollen.

We are a Native American owned small business in Oregon.

We were closed for 2 years.

The total amount US Bank, Costco, Elavon helped us for re opening is zero

After we re opened the problem was no extra money.

After telling Elavon a few days after that we had our accounts hacked they sent to us a secure application. To update our new account number.

That email is a sucure message

We could not open.

We could not open the 2nd one they sent.

By now its day 12 they tell me it cannot be opened on a IPad

We start over.i go use windows account and it said it made to many attempts (2) or more

I called again and again each time given nothing but condescending stupid person on the phone for Elevon client services acting like its my fault it will not open. And worse even once i did get the application for changing only .

After we did get it open it was a 12 page BLANK FORM…

After the 9 pages were sent its got a map for what to do… not a logical one bu a stupid one.. if you want to do this use pages 14569 or this 1239 its nuts..

They do not ask for a Blank check and after 45 days hold they are not sorry and a class action should be done..

because I filed bankruptcy in 2019 US Bank stopped reporting to the credit bureau's even though the house was exempt. I feel they are discriminated against me. My payments have on time every month since I got the loan in 2015

This is not fair. I would like some changes to be made in that area just because a person files bankruptcy does not make them a bad person, since US Bank refuses to report my current account to the credit bureau's I can't get credit.

I will possibly be seeking legal advise on this matter. I bet if I was late on a payment or default on a payment you would report that.

Juan Mesa

Account #[protected]

I tried to send the following to the Mr. Chosy and got

Dear Mr. Chosy

I regret the necessity of writing for your assistance. However, this course was forced upon me by Angela L. Yates Life Events Senior Specialist whose presumptuous, rude, unprofessional, and flippant treatment is simply beyond the pale.

My younger brother Paul Kittredge died 2 September of this year. His estate contained several financial assets including a small account at US Bank. I’ve been struggling through my grief to deal with the details, including his funeral and estate matters from my current location in Thailand and, with the sole exception of the instant matter, been doing well.

I will provide one example. Ms. Yates’ behaviour is in such stark contrast to my experience with TDAmeritrade that I’m convinced that the abuse I’m suffering at her behest is uncalled for as the money involved is 100 times the US Bank account – although there maybe multiple US Bank accounts, I cannot determine this as Ms. Yates offers no information, or even perfunctory consolation on my loss.

TDAmeritrade’s handling of the much more complex situation, involving stock brokerage and IRA accounts has already resolved those matters. In contrast, Ms. Yates sent me an email directive demanding personal information and then flippantly announced she was going on vacation.

While I understand from the news reports that hiring is difficult in the US currently, I cannot understand why US Bank, or any responsible institution, would have such an unprofessional and, in my view unqualified – an AS from degree mill really doesn’t impress me involved in such delicate matters. In my opinion, her lack of qualifications is reflected in Ms. Yates’ handling of this matter. She even chose, unbidden, to address me by my first name in her emails.

I would like the $3,048.40 immediately transferred to my Oregon Community Credit Union account,

routing number: [protected], savings account number: [protected] via the ACH system. Should the funds not be received by close of business 17 October 2022, I will be forced to file a formal complaint with the Consumer Finance Protection Board and appropriate bank regulators.

William P. Kittredge, PhD

Needed my local branch services on a saturday morning

i work all week and depend on my bank to be available at least till noon on a saturday morning as it always has been in the past.

Went in at 10:00 am closed

website said it was open also

other major banks in my hometown are open partially on saturday mornings?

i quess i made the wrong choice in a local reliable bank for my financial needs.

September 26, 2022.

We have been US Bank customers for many years, and have utilized the rewards program with good success. That has drastically changed recently.

We had a travel credit through US Bank Travel with an airline as COVID had cancelled entry into the country, and the charitable program (Habitat Global Village Build). The airline had graciously extended the dates to book. In March of 2022, we worked with Travel Rewards to extend it, and were given a letter extending our credit through September 30 of 2022. Over the last few weeks, we contacted US Bank, and the airline. US Bank told us we needed to go through the airline. When we talked to the airline, they told us they had no record of our credit, and needed a guest number as our ticket numbers were not appropriate. We then went back to US Bank, and after several moves to different parties, we were told that the airline's extension ended August 25 of this year.

We have a letter from US Bank telling us of our credit that is good through September 30. It appears that your organization at the least mis-lead us, and in fact gave us false information.

We have had several of your people tell us to hold, and then end up disconnected. It almost appears that your plan is to put us on hold until we give up. Over the last two weeks, we have probably spent 15 hours trying to resolve this with you, and the airline, It appears that the airline was not at fault as you provided the wrong information.

As a long term card holder we are considering our options, legal, or Better Business Bureau reporting.

Our preference would be for you to make good on what you committed to us in writing.

Sincerely,

Thomas and Barbara Wilson

6390 Loritz Rd

Egg Harbor, WI 54209

[protected]

on 8/11/2022 I enter into my US bank reliad card online account and realized that $11,030 was stolen from my bank. Someone hacked my account and chnaged the email address and phone number on file so I wouldnt get notifications and proceeded to send the money as bank to bank transfer to accounts that I dont recognized. I reported to the bank and they blocked my card and open a dispute to investigate the matter. I send the police report and everything requested by them. They did a provisional credit return to me and after finally confirming my identity they send me a new card. AFter recieving the card I started to withdraw the money from the bank since I dont trsut my money there anymore, specially since I had to called them and informed them that they were trying to get in the account again and I received the code on my cellphone and they noted all information on the system. Now they send me the resolution of the matter saying that they didnt find anything wrong with the transactions so they took back the provisional credit even though I already withdraw they money but now they claiming I have a negative balance. I don't understand how they claiming that nothing is wrong with it when I wasn't they person who did the transfer nor I recognized the account that they money was send to and even after reporting that they tried to enter the account was they were able to switched back the information on settings. How come I am now responsible of a stolen money from me.

To: US Bank

PO box 1800

Saint Paul, Mn [protected]

Subject: This is an Official Request for Refund

Sir/Madam,

My name is Lisa Harrison, a client of your bank, I am writing to you to raise your awareness regarding an issue that I had lately with my funds which have been transferred to some fraudulent and illegal destination known under the name of Windsor Huddle LCC (“The Company”) and I invested out of pocket a total amount of $799.000.00 USD.

So let me tell you how this sad situation happened to me:

It all started when I first had contact with Alexander Castillo on whatsapp. He convinced me to invest. What he said was seductive and attractive enough that I wanted to give it a try, especially since I needed more financial freedom. So due to my lack of experience and knowledge I could only think that he was right and he knew what he was talking about, he sounded very confident and professional that I didn’t think not even for a second that he was nothing but a scammer. I trusted this person and sent him funds through wire transfer.

(Check Statements: Bank Transactions)

I searched for the trading platform and the entire operation hoping that I can find any regulator that I can find who can claim justice for me but I found out that they were nothing but A SCAM.

Today, I feel lost because my financial situation went very badly. I have credits to pay, I am no longer able to provide my family with what they need, but I especially feel betrayed. That’s why I am coming to you with this official request to refund my full lost money for the amount of$799,000.00 USD. Either you claim it from the beneficiary bank where you allowed my money to go. Either you reimburse me from your own pool because as your client you are responsible to protect my funds. I ask you to help me to contact the beneficiary bank. They need to know that one of their accounts holds my money that was taken in a fraudulent way and I want to ask them for a refund. Hope for your cooperation

I hope that you will not shift liability, and you assume the consequences of your mistake. I want to stay with your client for longer and keep receiving your services but for this, you have to show maturity and act to resolve this issue without taking the initiative to go to your regulator complaining about your failure in the protection of your clients.

Looking forward to hearing from you a positive response.

Cordially,

15th of September 2022

Ms Lisa Harrison

Email: [protected]@outlook.com

Called customer service around August 5th to report a lost card and to request a new one be issued. My address has changed so, during this call I also asked to update my personal information. The customer service representative then explained that due to my address change, I would have to call back after 5 business days had passed to request my new card be issued and sent to my updated address. I called back 2 weeks later on or August 22 to complete the step and make the request but was informed that no change had been made to the personal information on my account so I would have to repeat the process over again. After updating my address again for the second time with the Reliacard rep., I then also called and updated my information with Iowa DHS child support services as I was instructed to and was also told call after another 5 business days passed to request the issuing if my new card. It is now September 22. I called Reliacard customer service this afternoon to request that my new card be issued and sent to my updated address. The customer service representative that I spoke with, claimed that no update or change to my address was ever entered into the system, so again, I was forced to start the process over from the beginning and will now be waiting yet another 5 days to call back in order to have the new card issued. This is not acceptable! I would like an explanation as to why, not one, not two, but ALL THREE of my attempts to update my address have not been processed or properly documented?! This is redicilous and unacceptable!

I received a text from my gym my payment didn't go through my debt card. I call usbank and the first rep told me a letter explaining why my account was closed was sent to me and that's it. Closed why? She wouldn't answer and hung up on me. I called and spoke to two more reps before I got any answers. I was told a letter was sent out to verify me the customer. What? I have been a customer for 10 years since when did they start this plus I never received any letter, a follow up letter, an email , a text, or a phone call about this. So they just closed my account and mailed a cashier's check to me. I have been a good customer with direct deposit no overdraft or bouncing checks and this is what I get horrable customer service and lazy incompetent behavior with lack of communication. They are going to loose a lot of business with this new policy. Very unprofessional! This will cost me time and money could take weeks to fix the damages of late fees and other unforeseen issues that will come up. I'm reporting this Bank to everything possible. BBB Arizona attorney general and so on. This business needs to fail in this economy. We don't need any more problems the way things are already. Usbanks kick people when they are down!

I had my truck refinanced through a third party: Phone # [protected] because my husband has cancer and now there is only one paycheck. I need the payment amount to go down. The old lender is US Bank: Phone #[protected] and I have spoken with them. They state if the new lender would contact them directly, they are willing to try to correct the issue. The new lender is PenFed Credit Union: Phone # [protected] who gives me the run around. The last thing they said was to contact the third party who set up the refie. I have called the third party and the rep who is supposed to call me back is Danielle or something close to that and she NEVER calls back. My loan went through, I was approved. I called PenFed and verified everything was a go and completed so I then set up auto pay. My autopay for the loan went into a bank account- not to a loan- and I was told the loan was pulled back but no one will give me a reason and no one is working on fixing it. I did EVERYTHING I was supposed to right down to confirming the loan and setting up auto pay. I shouldn't have to nor can I fix THEIR mess. Other then US Bank- everyone is giving me the run around, pointing fingers at the other party, not calling me back, and DEFINITELY not working on fixing it! Meanwhile I am struggling to pay the higher payment to keep my credit score which is 830. PenFed didn't mind keeping my "Payment" and putting it in a bank account I don't need if they are not going to fix this and keep my loan. Meanwhile, I really don't want to start all over from scratch trying to get another Refie when this one was all set. I want answers and I want this fixed! PLEASE look into this and get them to work on my refie? Thanks.

Dear US Bank,

I have noticed that your banking advertisement is shown too much in my feed. I can see your banner ads from every site that I click. Please see the attachment. I have been getting your ad emails daily, but I do not want to see your ads elsewhere. This is so disappointing us bank frustrating to me that I see your ads every day. Your marketing team should consider the repetitiveness of your digital ads. Thank you

Best Regards,

SOYOMBO-ERDENE ARIUNBOLD

[protected] I a. [protected]@gmail.com.

My checking account was abruptly closed in August of this year, the day that it was closed was one day before my direct deposit paycheck was to go into my account, I explained this to the fraud officer I talked but basically she told me, that was my problem, she explained to me that they were closing the account and that any money that was in it I would recieve in the form of a check including my paycheck. Even though I repeatedly asked for an timeline of some sort so I could tell my creditors when I was going to have access to some money, she told me over and over again that she could not put a time limit on when the account would be finished. I get paid every two weeks, the paycheck that I never recieved was august 24, I got paid on september 7 and I am getting ready to get paid again on the 21 and I still have not recieved my money from the closed account. Furthermore, I have not heard anything from anyone connected to the bank. I got two letters in the mail telling me that my account was closed b ut, no word as to when I might get my money. I would greatlyappreciate if someone would look into this as I need my money, I owe everyone in the world and it soley is due to you guys holding my moneyI

Called us bank 6 times to resolve a withdrawal that the merchant sent through my account twice. Card pointe deposited 1,800 on 8/30/2022. card pointe forced a post and zeroed out the transaction. on 9/1/2022 i called fairmont us bank to notify them that the credit card company was taking out the refund a second time and asked them to stop payment and was denied. I was told by Melissa from the Fairmont Minnesota us bank that I had to allow them too process this transaction and I was to call them as soon as it processed to dispute this transaction. I am now told I don't have the option to dispute this transaction. I am told I have to work with the card pointe to get a refund. I spoke with Bridget a senior banker the first day I called. But nobody can seem to find her or her notes in the file.Us bank has no put me in overdraft d several fews for this fraudulent transaction that should not of been allowed to process.