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US Bank reviews first appeared on Complaints Board on Sep 12, 2006. The latest review Visa gift card fraud was posted on Apr 14, 2021. The latest complaint insurance department/customer service was resolved on Aug 13, 2018. US Bank has an average consumer rating of 2 stars from 574 reviews. US Bank has resolved 117 complaints.

US Bank Customer Service Contacts

+1 800 872 2657 (Customer Service)
+1 513 632 4141 (Cincinnati Metro)
+1 303 585 8585 (Denver Metro)
+1 414 765 4636 (Milwaukee Metro)
+1 612 872 2657 (Minneapolis / St. Paul Metro)
+1 503 872 2657 (Portland Metro)
+1 314 425 2000 (St. Louis Metro)
+1503 401 9991 (International Collect Calls)
+1 800 365 7772 (Home Mortrage)
+1 800 242 1200 (Existing Student Loans)
+1 800 285 8585 (Lost & Stolen)
800 Nicollet Mall
Minneapolis, Minnesota
United States - 55402

US Bank Complaints & Reviews

US Bank / US Bancorp — taking my money

I just received a statement for the year 2018. It summarizes the year to date showing the monies it ha...

US Bank / US Bancorp — ira beneficiary not properly notified

When my father died, I contacted USBANK in St Helens OR and provided death certificates and other required...

Columbia City

US Bank / US Bancorp — treatment at local branch

Date of incident is multiple, including 12/17/18. Decline providing customer # due to fear of repercussion. I...

US Bank / US Bancorp — customer service

Date of incidents: 12-3-18, 12-5-18, 12-6-18, 12-7-18 Patricia Bradfield card #[protected] I made a...

US Bank — mortgage application

I applied for primary home mortgage and the mortgage broker at US Bank has not contacted properly. I can...

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US Bank / US Bancorp — home mortgage

They never told me I needed a two year job history for my second job, instead made me print a whole of...

US Bank / US Bancorp — my small business management account

I been trying to resolve several issues pertaining to my account ending with 6466 I have been rudely treated...

US Bank / US Bancorp — consumer banking

1) Poor customer service from whoever is delaying check to go through in my checking account. I want my check...

US Bank / US Bancorp — fraud department inaction???

I sent an EFT to a Hoax US Bank account on Feb 19, 2018. Beneficiary Account Number /[protected]. Thi...

Sydney

US Bank / US Bancorpcustomer service with auto loan through us bank

This fiasco started October 3. Since then every single time my husband or I have spoken to US bank we have been grossly mislead by money figures, information, account information, you name it. The worst experience I have ever had was tonight with a manager named Nakaya. She is by far the worst manager I have ever spoken to in my life. We experienced an unforeseen medical condition for my daughter and insurance not cover the treatment required or the direct care that was required for her. Due to the extra direct care needed both my husband and I had to stop working our second jobs in order to make sure she received the medical treatment she needed. In doing so we got behind. I called October 3 to speak with a customer service agent after learning that we were nearly 3 months behind. October 3 October 7 October 9 October 15 October 17 are all dates when multiple phone calls happened with multiple customer service agents and drastically different stories every single time we called. I had one agent not accept a payment at all which I tried to make I had another one tell me just make payments when you can no big deal I also had another agent who took my money miss calculated it and then turned around and denied an extension agreement which this person did not even collect information to run the extension agreement. I've waited days and weeks for supervisors to call me back to no avail. And the supervisor tonight actually tried to pit me and my husband against each other by saying the words I'm sorry you don't talk to your husband maybe you guys should communicate a little bit better. My husband and I are not the ones with the communication problem U.S. Bank is, and if anybody will please pull these phone calls and see what your customer service agents are doing to your consumers it is a nightmare for anyone trying to do the financially Right thing to do. I could understand if we were going on lavish trips and living a luxurious lifestyle but we are literally living paycheck to paycheck and when we reached out to US Bank they are one out of the 18 creditors that have given us the runaround for nearly an entire month. It's not too much to ask to be able to hear the same information read off the computer from day to day From your customer service agents . it's not too much to ask a supervisor to call you back with a clear and sound explanation of the situation and Definitely not too much to ask US Bank to be held responsible for the information you are giving your consumers. This situation is tough enough as it is and we don't need the runaround from a company that we are trying to make right with.

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    US Bankproperty loss claim department

    I had nothing but problems getting US Bank Property Loss Claim Department to release my insurance proceeds. I had a $53, 000 insurance claim. I finally got them to release everything but about $3, 2000. The had a final inspection but they refused to release that remaining amount until my contractor and I signed the last invoice and my contractor put his waiver of lien on their letterhead. These requirements of course were not mentioned when I talked to 2 customer service representatives previously, asking exactly what I needed to provide. Their ridiculous policy requirements were burdensome on me and my contractor to the point where I just paid the contractor in full out of my own pocket. Although they had these ridiculous policy requirements in place for the documents I submitted, they were happy to accept a verbal ok from the contractor when he was paid in full.

    In addition to the policy requirements, they have a horrible website where you can submit certain documents but no way to chat or talk with someone. The website is often down as well. They send you the same letters and notices multiple times. They have errors on the letters, including the wrong contact information. Their customer service reps are rude and keep you on hold for long periods of time. I will never have a mortgage with US Bank again.

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      US Bank / US Bancorpmortgage

      NOone should have a mortgage with this company. ONE courtesy waiver of late fee over life of a loan is not sufficient. Wrong bank account used many times on their site, and credit union change account number adding zeroes in beginning. Called and asked to escalate all the way to a supervisor, answer is no even though mortgage has never been late. Will never do business with this bank again. 10.20.18

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        US Bank / US Bancorp — rude manager

        I went to the bank yesterday in good spirits, and I walked up the get my problem solved; I did she gave me...

        US Bank / US Bancorpoverdraft coverage and protection

        Usbank never had consent to opt in on overdraft protection nor coverage. They than decided to hold 6 transactions that never reflected the available balance when I went in the same day to do a transfer that the teller failed to mention that available balance. What really was taker was I was never negative in my account balance but my available which makes no sense. Had I been advice of the 6 transactions that they held for 3 days I would had never transferred that much money, so basically the rule of purchase date didnt apply the same day I did the transfer nor did usbank lack of proof I ever opt In for this courtesy coverage protection of 6 36 charges and rude customer service. The fact of the matter is just a joke to these senior bankers who refuse to acknowledge the fact that no remarks and no document ever claims I opt In cause i didnt. They really dont care and basically called me a liar even though usbank is the one lying.

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          US Bank / US Bancorpcustomer service/bank teller

          Just walked into a US Bank in Phx AZ to cash my check like I have for past 3 months, once a week, never dealt with this teller, asks me if I have an account and I say no, asks me have I cashed a check there before and I say yes every week for past 3 months, branch manager looks out her office and waves to me... he than says have I filled out some security thing with my social and all my information, I ask him for what is it again? I tell him that not sure if I have or not but unless he needs my social I'd prefer not to give it to him, at this point already has my lic in front of him, he looks up over his computer and starts shaking his head while I was turned away, I said excuse me sir were you just glaring at me and shaking your head? I ask for my check back and my lic I'll go somewhere else and starts calling me a piece of [censored] and says get the [censored] outta here you mother [censored]er... I look at branch manager as I walked out shaking my head as she did nothing the entire time... needless to say I'll be introducing myself to him after work today! Love making new friends! But I'll never walk into a US bank ever again...

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            US Bank / US Bancorp — unable to cancel a cashier's check that was lost

            I understand U.S. Bank's policy on not cancelling a cashier's check for 90 days and the reasoning behind it...

            US Bank / US Bancorp — auto finance and repo division

            Carynne Trammell purported manager of repo division mocked the mental condition of my father (dementia) when...

            US Bank / US Bancorp — online bill pay

            I have scheduled bill pays that are coordinated with my pay dates from my employer. US Bank withdrew money...

            Tipton

            US Bank at 3500 Sepulveda Blvd., Manhattan Beach CA 90266 — manhattan beach ca. teller, k. martinez

            On October 9, 2018, at US Bank, 3500 Sepulveda Blvd, Manhattan Beach, Citywide Property Management had to...

            US Bank / US Bancorpcustomer service

            My mother, unfortunately, has a US Bank Credit Card. I pay her bills. I have called several times to Customer Service. Each time I had to wait AT LEAST 15 minutes. This last time was 20 minutes.

            10 Days ago I called them because I never received the Statement. I was able to pay online but asked that they resend the statement for my record. 10 days later, and I still do not have the resent statement. This last call was to inquire about when they sent the resent statement out, given I still did not receive.

            After a 20-minute hold, they could not provide me with this info because I didn't have the last 4 digits of my mother's Social Security number. My mother, unfortunately, was not home and I could not get the info. While I can appreciate that they have their "rules" for protection, they really have a problem that I have NEVER experienced with any of the credit card companies I deal with. The wait times are INSANE. I asked if they could at least call me back. They could not. What happens if you have a lost or stolen credit card??? I sure don't want to wait 20 minutes to speak to someone.

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