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1.5 833 Reviews

US Bank Complaints Summary

112 Resolved
721 Unresolved
Our verdict: With US Bank's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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US Bank reviews & complaints 833

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3:46 pm EDT

US Bank OD/Creative Fees

I read another complaint on here for this exact problem so finally I feel like I’m not crazy! I will look at the bank at midnight and there’s money then I will look at 1 and there’s money. By 3 I have 7 overdraft charges. Today I received 7 more, I only had 9 transactions in the past two weeks. I called the bank and they say they have never seen so many charges. The put me on hold to speak with a manager and after 15 minutes they come back and say I have deposited way more than I spent and at the very least 10or more charges of the 21 this month are wrong. They say that they saw where last month the bank had an error due to time zones that they corrected and looking through everything they see that there is an issue. However the branch must deal with returning my money. I call the branch and explain and I’m told they won’t just ge returning fees but they will look it over and let me know what they see. I am a controller for large multi million dollar companies, I know accounting. I have 35 years of experience dealing with banks, doing accounting etc. what I’ve encountered is US bank likes to overdraft accounts based on pending items, etc, no matter what I show on my end, a positive balance, they show overdrafts. I’ve tried and tried to work with them but they have been condescending and rude, and they just keep coming up with ways that make them right fit charging fees. Last year they took around 6000, and this month almost 1000. I’ve filed complaints but I can’t win because they show paperwork that contradicts what I see on my end but makes them right. Clearly this bank will do anything to steal your money. I have had a few people there who have tried to help and have provided customer service but unfortunately I’ve had at least 50 that refuse to do the right thing. I’ve been with this bank for 32 years but I’m leaving this is the worst bank I’ve ever dealt with. Run!

Desired outcome: My money back

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12:45 pm EDT
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US Bank Web Page

I am insulted that for years now, your web page has minority pictures. Either white male with a black girl, supposedly her Dad, or just black people. Less than 17% of the US population is black & even less other minorities. Your going way overboard trying to be politically correct. How man black or mixed families actually bank at US Bank, compared to whites. Where's the pictures of white husband & wife, or white mothers w/ white daughters, white fathers w/their white sons or daughters?

Desired outcome: Change your web page more often to depict the actual percentage of US Bank customers based on population numbers.

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Melanie Wall
, US
Jul 02, 2022 11:09 pm EDT

This the dumbest review I have ever read and just shows the point of ridiculousness this world is coming to. What does the skin color of the people on the web page have even one thing to do with how US Bank operates. They are just models for a website there, Einstein. They are not affecting the operation of the bank. US Bank would be incompetent even if everybody on their website was snowy white. Who cares and at the end of the day how does that affect your money? Go attend a Klan gathering, hide your face in a sheet like you are behind a computer screen and cry about it. In the meantime stop boring the rest of us with your inferiority complex.

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J
4:24 pm EDT

US Bank Ralphs Credit Card

I took advantage of an offer sent to me to apply for a Ralphs credit card issued by US Band. The credit card offer included a benefit of a $100 statement credit after spending $500 or more within three months. The statement credit was to be issued between 4 to 8 weeks after the promotional three months ends.

The credit card was issued on 9/26/2021. The $500 card charges at Ralphs were met by 11/30/2021, and the promotional period ended on 12/25/2021. The Ralphs credit card account end in xxxx 6085.

It is now 26 April 2022 – approximately 16 weeks after the end of the promotional period and the $100 statement credit has yet to be posted to the credit card account.

Desired outcome: Post the $100 statement credit including late fee that you would charge if a card holder was late.

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8:38 pm EDT

US Bank Reactivate my account

To whom it may concern

My Name is Juan (Ray) Perez, my wife and I have been a customer of US Bank for approx. 42 years. In December 2021. I had applied for a car loan at my local US Bank on Belmont Ave. When I went in to sign the documents for the loan I was made aware of two facts that concerned me:

1. Delaiza Colon - Universal Banker had taken it upon herself to use my application information to log into my Wells Fargo account where I had my new car loan to review my personal/Bank information. Her actions violate the Fair Credit Act since she previously ran my credit and now was also using this tactic to research my personal information with Wells Fargo for approval of this loan.

2. In addition to this Ms. Colon demanded that I allow the loan to be paid monthly via direct deposit. I had a problem with this as well since my wife and I were customers of US Bank for approx 42 years and NEVER paid a loan late. When I explained this to her she informed me that my previous loan history with US Bank "didn't matter" and that this was the only option I had. I told her that I was going to cancel this loan and leave. I asked her to destroy all the paperwork so I can leave. She refused and I left without taking the check.

I didn't think much of this until I recently received 3 notices 1. dated [protected] — 2. dated [protected] both stating that if I didn't send them the Title to my vehicle I would be in default and that they will be forced to put a lien on me. 3 Notice dated [protected] Closing all my accounts

I called the Branch Manager with this concerns, but all she (Barbara Vrettos - [protected]) wanted to do was discuss the fact that occurred back in Dec 2021 with my loan. She refused to address my concerns with my notices. I called the US Bank 800 number and spoke to Larisa but she refused to give me any written information that would assure me that it was taken care of.

Today, I received a Certified letter from Barbara Vrettos at the Belmont Branch telling me that she had closed all my accounts including the checking account that we have had for over 40 years Account # xxxxxxxxx-6011.

I believe that the methods used by US Bank not only are illegal and unethical but violate the fair credit acts and are discriminative Title VII. I need your help in resolving all this issues. For this reason I authorize you to speak to anyone at US Bank on my behalf. If you need copies of all the information that I have from US Bank let me know.

Vehicle Account #[protected]

VIN 5TDEBRCH0NS074397

Checking Account #xxxxxxxxx-6011

Title Service Department

US Bank

Phone [protected]

Fax [protected]

email [protected]@usbank.com

Thank you in advance

Desired outcome: and but a copy of this co,mplaint in the employee file of both of the employees the Branch Manager and the Universal Teller

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K
6:50 pm EDT

US Bank Checking Account/ General Service

I recently opened a checking account at U.S. Bank (Happy Valley branch), believing it may make my financial transactions(paying bills,etc.) easier. I just went down there to deposit my paycheck and was told (rather rudely) that they "couldn't do it". This is after they asked for my debit card, I.D., and pay stub. My employer is a widely known, huge company. I have to ask: what is the point of having an account if I can't even deposit my paycheck? I can easily cash my check at a grocery store (for less money).

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8:56 pm EDT

US Bank Mortgage modification after forbearance.

When the pandemic started I heard from some friends that their Banks were lowering their interest rates to help out. I decided to call US Bank and inquire about it. I was told that they did not offer that, however, they could set me up under a Forbearance plan, when I would not pay the Mortgage until my situation improved. Then when I was ready, they would do a Loan Modification.

Well it came time to do the loan modification Nov/2021. And that’s when trouble started.

Y received only one copy (There should be two) of the documents accompanied by somebody else’s Documents with ALL of their information.

I called US bank. The agent told me to just make copies of the document, sign and notarize and send them back.

I did as instructed, payed $20 for the Notary, and sent them back.

About a week later I received the same documents, this time the two copies were present. When I called to inquire as to why I had received a second package, I was told that I could NOT make copies of the originals, which is what I was told by the US Bank agent the first time. When I received the second package I didn’t respond to it, since I had already done as told and sent the original documents (No one told me that the original package was turned down). This delay on my part made it to where I only had that day to sign and Notarize and mail the documents, but I had work that day.

I called and was able to have them issue a third copy of the documents and extend the timeline.

I, promptly, signed, notarized and mailed this package. I waited and waited. No phone call, no e-mail.

I called again. I am told the modification did not go through due to signatures. Nowhere on the instructions does it say that you don’t “sign” it as you normally would. You need to write your name in cursive so that it is legible. At this point I ask if a new package can be sent and Am told that unfortunately, that offer was no longer available. We would have to cancel the modification and request a new one. So I did. This time the offer was not as favorable as the original, but I accepted it. I never received any instructions, or paperwork, or e-mail. I called on March 3rd 2022 to inquire as to the status and was told that everything was ok and to just pay the amount of this latest modification, which I did right then and there. Still no phone call, e-mail, but I did received certified mail saying I was in default and if I didn’t act soon the Foreclosure process would begin.

So I call again. I am told that because I didn’t remit my payment on the 1st, my modification was dropped and no longer available. Now it seems I have to pay a balloon payment of the deferred payments and apply for a new loan!

Worst customer service I have ever had. I have been told opposing things throughout this whole process by everyone I spoke to, not to mention the 20-50 minutes on hold. And to think, I never asked for this. I simply wanted to see if my rate could be reduced. All my payments were automatically made prior to this. My credit is excellent and I am very jealous about it. I have been treated unfairly, and I will seek legal counsel.

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Mary ann lang
NORTH RIDGEVILLE, US
Mar 29, 2023 11:31 am EDT
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The same thing is happiness to us with US Bank. My son is the home owner and with his work schedule he is unable to spend the time on hold talking with anyone. He called to authorize me to work with the bank. They said he needs to get a lawyer to send them paperwork. I just find it ridiculous that we can't get this resolved. We just want to solve this continue paying the mortgage without a balloon payment we don't have. Do they really want the house back. They could even put me on the mortgage with a quartered monthly income.

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Cindy McLaughlin
, US
Aug 17, 2022 1:22 pm EDT

My husband was let go from his job (with U.S. Bank actually) and I had called to talk to customer service representative and asked about missing payment and what would occur. Christine told me that we could miss one payment and we would be fine. When I asked about the fees for that, I was told that there would be no fees if we didn't go over 1 month. So when my husband went in to make the payment on the first of the next month, he was told that the bank would not take the payment and he needed to talk to customer service. After a 1 1/2 hour phone call, we found that Christine didn't work at U.S. Bank any longer, and because we were late on the one month, we now had to pay fees and 2 months worth to get back on track. When we asked to speak to her manager. Kristin told us that she could send us out some paperwork to have that one month and the fees moved to the end of our loan. We waited a week for the paperwork, called when we didn't get it after 5 days, and was told that there was no Kristin in the department, nothing was ever sent out, AND that we were now accessed a new fee because it was past the 15th of the month. This is the type of service we've received over and over again. We have been told that we could e-mail documents, and then told that we needed to USPS mail them; we have been told that the paperwork we received was wrong and new paperwork needed to be filled out; I would call on my cell phone and get one answer while my husband would call at the same time on his cell phone and get a completely different answer. We even reached out to the lawyers for the bank and they were astounded by our story. We have always said that we wanted to pay our mortgage, I work in real estate for heaven's sake, but apparently no one will take responsibility for that department. Even my husband's VA Rep finally through her hands in the air because she couldn't get the same answer each time she called. I am so disgusted and outraged that I can't wait to tell everyone I know about the way we have been treated.

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1:12 pm EDT

US Bank 1 month savings cd

I have experienced the worst possible treatment and customer service in my life. Period. The branch manger at the South Hill, WA location Tatyana has no sense of respect, she is extremely rude, judgmental, and frankly over steps her position. I established four bank accounts online and the system paired me to the branch in question. Two CD accounts were opened along with 2 wealth management accounts and two general savings accounts.

The CD accounts were opened on March 4 and the amounts were $220,000 and $233,000. The later was for 1 month and matured on April 4th. Since that time I have been lied to locked out of my account, and all types of holds have been placed on my accounts. I have spoken to everybody in US bank it seems like fraud, and "back office" included 4 different branch mangers, and the only person I can talk to is this Tatayna person.

No other employee or personnel can do anything to help me. this is my money and I am being locked out of it. When I ask the branch manger I was repeatedly referred back to why the holds and she says its because of 3 checks that were written and deposited into my account. the checks came back not paid and she felt this raised all types of flags.

that was a misunderstanding on my part and has been taken care of. Next my balance reflects I spent $-2000 and that is in accurate. I have asked Tatyana to show the steps that were taken to arrive at the negative balance she refuses to. I have a positive balance in all my accounts, also tried to square the erroneous $2000 debt and she refused. I tried to cash in my CD and was denied. I was even locked out of my online account. Yet I still have open accounts and one of which is my CD that is mature. I have also tried to close my accounts, and Tatyana yet again prevents that. Finally I have received all bank account statements including the now mature $233,000.00 CD. I have also received corresponding mail that states after a separate verification process; and a phone call by the fraud department, before my CD account was even opened; verifying I in fact opened and funded the accounts, Tatyana all of the sudden one week before my CD matures after its been posted for 23 days that her back office is going to do some verification of there own separate to that of the companies pre account opening verification.

I waited and I still am waiting to either close my accounts and collect my CD that is mature. I have all bank statement's from US Bank and the external funding account to which the CD was funded through. Yet I have not been given the opportunity to show anyone my other and current account information or close my accounts. No explanation has been on why the mis treatment and conflicting stories from within and from US Bank. Next I have not been given an opportunity to rectify any errors I have un unknowingly caused or the ability to close my accounts.

Please help fix this and close my accounts and issue a check for the balances remaining.

Desired outcome: Please help fix this and close my accounts and issue a check for the balances remaining.

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8:38 am EDT
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US Bank [protected]@usbank.com bounces undeliverable, document upload service unavailable for 5 days

For 5 days, I have attempted to upload two small pdf documents REQUIRED to process my mortgage assistance request. Every time, the same error message:

ERROR: US BANK DOCUMENT UPLOAD SERVICE IS NOT AVAILABLE AT THIS TIME, PLEASE TRY AGAIN LATER."

5 days, at least 30 separate attempts using two different computers, 3 different browsers, AND the updated iphone app. Same error.

Then, the only email address for customer service — [protected]@usbank.com — bounces back undeliverable!

I did not choose US BANK - my mortgage was sold to them. Bank of America offered to refinance, that may be my only recourse.

Desired outcome: FIX YOUR DOCUMENTUPLOAD AND YOUR CS EMAIL! how about adding a chat with live help like most other modern banks too!

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7:50 am EDT
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US Bank ATM machine cash distribution failure but debited anyway

On April 4th 2022, in or around 1:00 AM, I attempted a withdraw from my EBT cash card at a US Bank ATM located in Safeway market at 20620 West Homestead Road, Cupertino, CA 95014. After putting in my pin number, selecting "checking" on the card, and typing in a withdrawal of $140.00, upon completion of the transaction the ATM put up a prompt saying something akin to "Transaction Could Not Be Completed At This Time" (this is not verbatim, but a paraphrase from memory). I received no money from the ATM nor a Receipt (which I had selected from the options). I intuitively called the EBT number to check my account balance, and indeed I had been debited - $140 and received nothing for it. Roughly 5 to 10 Minutes later I reported this fact to a Night Supervisor at the market whom I have been familiar for many years. He informed me that I would need to contact US Bank.

Desired outcome: I want a response, a refund, and some form of recompense for the inconvenience as it is more than likely that my lack of access to these monies will cause me financial harm due to tardiness of payment on certain bills.

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8:19 pm EDT

US Bank ReliaCard

I have a ReliaCard and it took me a year and a half to prove my identity to pua system went to the to the court and pua lost I won whatever you want to say lost or one I approved my identity to them and I think that's all I needed to do but no I have to prove my identity the cardhold of the services wow it took me a year and a half to do that through Ohio now I have to do it through card holder services and so far we're looking at a week and a half out and I have sent and a perfectly clear copy of my ID which I have a receipt for and still nothing and I don't understand why I would have to prove my identity to the same people that I had to prove my identity to for a year and a half and finally was giving the okay to get my pua cash why

Desired outcome: To be fixed

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3:39 pm EST
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US Bank Commercial banking department

For the last three days, I have tried to open up a Business Not for Profit account with U. S. Bank located at 9795 W Lincoln Hwy, Frankfort,Illinois,60423 only to be disappointed and frustrated. At first I was told to make an appointment for an in person appointment which I did, and three days later, I'm still being asked for information to validate my business. I'm insulted only because I'm wondering if it's the color of my skin that is hindering my opening an appointment at the Frankfort location. I currently have an account opened with Chase and never had any issues; however, I wanted to change due to the monthly fees that are currently being accessed to my not for profit organization. I have spoken with the Branch Manager Liz Mohammad and asked her what was the problem with my account being open and I was informed they are basically sending me through hoops to avoid my account being closed down by the back office. I assured her that I was not worried about that being that my business has been opened since 2017 and I have all paperwork validating my business. I further was irritated because I'm trying to put money in U. S. Bank not asking them for anything. At the end of the conversation I was told that also they take the bank normally takes their last customer at 4:00 p.m. and my appointment was at 4:20 p.m. which also caused a problem. I simply asked if I was to go in my own neighborhood to open an account would it be easier? I then thought it was too much of a hassle trying to open the account and asked her to destroy my paperwork I would take my business elsewhere. I'm simply annoyed that this is the case to try to put money in any account that is legitimate and I have all of the legal documentation for my business.

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Ron Mowry
, US
Mar 25, 2022 5:13 pm EDT

Go elsewhere. I’ve been trying to get a construction loan. It’s been over 70 days and they are still pandering me with requests. I’m very upset. My credit is over 800. I’ve met all there guidelines more than four times. I’m 52 years old and this isn’t my first rodeo. If you ask me US Banks is a Joke.

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8:00 am EST

US Bank Home equity line-of-credit application

First of all, there's not enough space to explain everything that went on regarding our application to obtain a secured loan against our home. From the initial application submission, we were kept in the dark and if there were any updates, they were forwarded to us without any explanation. For instance, trying to borrow money based upon our home value which we were asking $40K to pay down credit card debt. Once of the first patch of documents, only authorized a $15K loan. Once again, no explanation why and how they came up with these numbers. I want to go further and say that the loan officer who handled our loan did an extremely poor job contacting us. Maybe I was wrong when I thought the person would call me as to the status of the loan application and especially if there were any adverse actions against us. Nope, nothing. Maybe the phones at her branch/location were broke. I would have to give her a rating of a 1 out of 10, meaning she got the lowest score. If a person can get a unsecured loan, why was our "secured loan" application rejected as the money we sought was going to be applied for credit card debt. To me (and I'm not a banker) is if you want to pay off say $40K in credit card debt and you borrow from a bank $40K, isn't that a wash. If you owed something $10 and you borrowed $10 from someone else, wouldn't you still owe someone $10? Maybe US Bank thinks that if I had borrowed the requested $40K, I would then with my credit card debt, then owed $80K.There will be a day (unknown at this time) when I will end my 50-year association with this bank. Don't know when and don't know how, but it's going to happen,

Desired outcome: I would like someone to meet with me. Not to apologize, but to review my application without just going some automated Credit Service Reporting Company.

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Shae Osborn
, US
May 25, 2022 7:34 pm EDT

I had a similar instance. My issue was with appraisal. The individual looked up old information and took some pictures. They didn’t have the correct living space down or any of the up grades. I asked for $72000. I signed off on information. Then after appraisal I get a $15000 offer . Which didn’t match their own findings from their appraisal. Now I was just sent a total denial ! Unreal ! Will never ask US Bank for any type of loan . I should have used my head . Previously I was denied a credit card . My score at that time was 747 . Not even two weeks later I applied for a card from USAA . I received a $16000 limit .

Live and learn .

I hope your issue works out . U S Bank is truly a joke .

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11:01 am EST

US Bank The horrific overall service — sat here for 45 minutes waiting for "scheduled" call

I was once a "metal" client... Gold platinum something. Since I was wealthier, I could send wires for free; could get fast and accurate information; was treated well, had phone calls returned. Today, I set up an appointment at 9am after my overnight shift at local hospital. I had gotten the confirms about how I needed to be prompt and be ready... It is now 9:52 am the call was scheduled for 9 am — they confirmed the correct number. Nothing... So I called the main number when I went to the autobot to say I didn't get my call who directed me to customer "service" where I waited and waited for... The bonehead on the other line asking me if I knew the date, the time and stupid crap like that.

They are horrible> they can legally discriminate based on trust funds but when they set up an appointment for a 3rd shift hospital worker, you'd think they'd have the decency to at least let me know they're blowing me off for kicks. Horrible horrible service. I can't get "in person" help, I can't even set up an appointment for help.

Desired outcome: Informed correctly how I can get wire sent out of this place. I've called at least 5 times about this 9 different answers I believe they should compensate me for me lost time and breach of promise.

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12:11 pm EST

US Bank Refund lease payment

I haven’t received my check 454.00 you took out for a lease car. I keep getting the runaround. Last time it was my check was sent out on February 16, 2022. Haven’t received as of today. My lease was over a month or so , than I was told they would refund me for over payment. I would never refer US bank to anyone.

Desired outcome: Pitiful

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6:42 pm EST

US Bank Hold placed on my account fraud

I have had a Checking account with this bank for the last 4 years and in that time I have had a NUMBER of issues, everything from them freezing my debit card while I was here in my own town making my usual purchases (groceries, gas, etc.) but yet last year when my number was stolen and someone was in Las Vegas using my card literally at the same time I was buying groceries here they DID NOT catch or stop that and I lost well over $1100.00 that was never returned to me, despite a "full investigation" where they found that was fraudulent activity. But this is my final straw I am a registered nurse and have worked full time during the pandemic, with the amount of work for healthcare workers my direct deposit is usually REGULARLY anywhere from $2-4000 a pay period. I recently took on a second job just for extra money and proceeded to deposit my payroll check into my account as I always do which I sincerely regret, For whatever reason (and I say whatever reason because I have literally talked to 8 different people over the course of this and have gotten a different answer every single time) but for whatever reason my PAYROLL check has been held and has been flagged as fraud. I am not only unable to access my own money in my account apparently a note has been placed on my account "DO NOT LIFT HOLD" as if I am trying to fraud myself. I spoke with my 8th YES 8th customer service rep and she made sure to tell me that the note had been placed and nothing could be done and spoke to me as if I was trying to run a scam on my own account. She had a snarkie attitude when I asked why all this had happened and she explained that all the other CSR I spoke with before her just didnt understand "this kind of hold" or situation and that it was because it was considered fraud. I have never been treated this way in my life. Because it was my Payroll check I had many of my bills on autopay (as I have for years) and many things were not paid and came back returned. As soon as I am able to I will be closing my account and leaving this bank, The irony of them doing nothing when my account actually did have a fraud situation and never paying me back my money but freezing my account holding my payroll check as if I am the one committing fraud is BEYOND ME.

US Bank is the one who should held up for fraud, they are no help to their customers and have unethical practices. As I said before I have never been treated this way in my life. After these past 2 years to be a frontline medical worker as hard as we work for our money and what we endure for it to have your bank hold it and talk to and treat you like a criminal WHEN THEY DONT EVEN CARE TO HELP WHEN THERE IS A TRUE CRIME is disgusting.

Desired outcome: Please release MY funds , and I would like an apology as well as the notation taken off my account that I participate in fraud or have had any fraudulent activity on my account.

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5:20 pm EST

US Bank Visa gift card purchased at kroger grocery store.

02/22/2022

I Bought a two $50.00 gift card 01/22/2022 at 4:35pm and went to use it for the first time to register the cards online and one of the cards was declined. I called the only phone # that was listed. I had given my card # to some women. She told me when checking the card # it was an invalid number. I told her I was trying to register the card and she kept telling me the card # wasn't any good. She had asked if I called the right phone number to register it, I told her that the number posted on the website was the only phone listed. I told her I'm in the USA and that I bought it from a local store Kroger in my hometown. The women told me to try calling tomorrow, I asked her why, she stated that I might be able to reach customer service. I told her that it stated on the website a customer service was available 24/7. I went to the store where I bought the card to let them know what had happened at customer service counter. They told me to speak with a store manager about the situation. I spoke with the manager, but she told me that there was nothing that she could do because on the bottom of the receipt states that “ (ALL PREPAID CARD SALES FINAL CALL PREPAID FOR QUESTIONS and this is after the fact which is when you purchased it and not before. She had the front desk clerk to call the number on the bottom of the receipt and was given a case number and they gave her a case number and was told because I had called the prepaid and had a case open that prepaid question line could not do anything. I did not get anywhere with the store manager. I am making sure that I file a complaint with the Attorney General Office, BBB and US Bank and Kroger.

Desired outcome: I would like my money back!!

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2:56 pm EST
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US Bank Unfair practices on paid off accounts false reporting of late payments

US bank and Capital one are known to break laws false reporting late payments effecting my credit scores.This is totally unfair to consumers who have credit cards on paid in full accounts at all 3 credit agencys Transunion Equifax Experian this is how they treat loyal customers the dates this occured are as follows August 6th and November 22nd 2021 and january 7th febuary 15thof 2022 My Credit scores decreased.

Desired outcome: My day in court and money for damages to my scores $1000

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Update by Gustave227
Feb 18, 2022 3:04 pm EST

Capital And US Bank im disappointed in your behavior. You should be punished And fined alot of money.

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11:56 am EST
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US Bank Unable to login or recreate account in order to register/re-register my gift card to use it for online purchases

The website used for US Bank Gift Cards (usbankmyaccount.com) does not let me login to my account or find my account or create an account. It keeps saying unable to create. Then locks me out after trying a few times to login or create.

I have called 3 times with no help for the website itself. They tell me they are not affiliated with the website and can only tell me my balance and that I have to go on the website to complete the registration process. It's so frustrating. There is no other numbers to call to get help. I have $430 sitting there waiting for me to use and I am unable to use it.

Desired outcome: Help with getting access to my account or help in getting my card completely registered so I can use it online.

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4:45 pm EST

US Bank Scammers

This has been an absolute nightmare that I have been dealing with for the past year. I returned my lease in January 2021. When I returned that car to the dealership, I returned it in perfect condition as it was only used to go to and from work. When I received my inspection report, I saw some very disturbing images. Someone had cracked the windshield and created other very visible damage to my car after I had returned it. When I informed US Bank I was informed not to worry because all I needed to do was provide a letter from the dealership that stated that the car was returned by me in perfect condition without a broken windshield. These were not damages that were hidden as they were very visible because it was right in the middle of my windshield. I went to the dealership very irate because I did not understand what was happening. They informed me that they would provide me with a letter because they knew I returned the car without a cracked windshield. While all of this is going on, representatives from U.S bank have continuously tried to convince me to pay money to cover fees which I have refused to do until the price was adjusted to the damages. Thankfully I didn’t because they informed me today that they will not be honoring the letter from the dealership or email provided( even though they told me they would) because these charges are from damages that were found. What am I supposed to do as a customer? I returned the car in perfect condition and after I did, damages magically appeared on the car. I do not mind paying whatever fees need to be paid but I will not be paying for something that has nothing to do with me. What makes it even more aggravating is that I have to pay legal fees to get this situation fixed because they are also reporting this to my credit in the process. This seems to be a scam to get money from people because it then becomes a situation of your word against mine. I made every single loan payment on time and regularly and continue to be disheartened by this situation and the way this bank is handling it. The representatives are trained to continue to ask for money instead of targeting the problem. I have no problem paying for the fees and charges that are necessary but not for something I am being tricked into.

Desired outcome: BILLING ADJUSTMENT

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6:47 pm EST

US Bank Credit Card

I closed out my credit card account with US bank on 12/24. During that call I was told that I would need to be transferred to another specialist to close out the account and placed on hold, then to be told no one in that department was available and that they would proceed with closing out my account. I was told there were no charges due and the account was officially closed. I received a letter in the mail today regarding that was account was in collections for $16.52 with an additional $16.52 added in late fee and an additional $2.00 added in interest. The $16.52 late fee was waived and I was told that no interest could be waived by anyone in the collections department. When asked if I could be transferred outside of that department, I was asked, "who would you like to speak to", as if I am an employee and know the names or departments that would be appropriate to speak to. Upon paying the $18.52 I was told that I may received additional charges, despite the account being closed, and when asked why there would be additional fees, I was told not sure but if I do please call back and speak with a supervisor. Stay away from US Bank. I will never do business with them again in any capacity.

Desired outcome: I would certainly appreciate being reached out to by a manager to discuss a refund of the interest charge.

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US Bank Customer Reviews Overview

US Bank, operating through its website usbank.com, offers a range of financial services to individuals, businesses, and institutions. Their product lineup includes checking and savings accounts, credit cards, and loan options such as mortgages and auto loans. Additionally, they provide wealth management, investment services, and insurance products. For businesses, US Bank offers payment processing, cash management, and commercial lending. Customers can access services online, via mobile app, or through their network of physical branches across the United States.

US Bank In-depth Review

Overview: US Bank is a well-established financial institution that offers a wide range of banking products and services. With a rich history and background, US Bank has built a strong reputation in the industry.

Products and Services: US Bank provides a comprehensive suite of banking products, including checking accounts, savings accounts, loans, and credit cards. In addition to these core offerings, they also offer convenient online banking, mobile banking, and investment services.

Accessibility and Convenience: US Bank has a widespread presence with physical branches and ATMs available in many locations. Their website and mobile app are user-friendly, making it easy for customers to manage their accounts on the go. They also provide various customer support options, including phone, email, and live chat.

Account Features: US Bank offers competitive account fees and minimum balance requirements. They provide attractive interest rates and rewards programs to help customers maximize their savings. Additionally, they offer useful account management tools like overdraft protection.

Online and Mobile Banking Experience: Setting up an account with US Bank is a breeze, and their online and mobile platforms are intuitive and easy to navigate. Customers can enjoy a seamless banking experience with features like fund transfers, bill payments, and account alerts. US Bank prioritizes security measures and fraud prevention to ensure the safety of customer information.

Customer Service: US Bank's customer support team is known for their responsiveness and helpfulness. Customers can reach out for assistance through various channels, including phone, email, and live chat. US Bank strives to resolve issues and complaints promptly to ensure customer satisfaction.

Financial Stability: US Bank has a strong financial standing and stability in the industry. Reputable financial institutions have provided positive ratings and reviews, highlighting their reliability. US Bank has also achieved notable financial achievements and received awards for their outstanding performance.

Community Involvement: US Bank is committed to corporate social responsibility and actively supports local communities. They have implemented initiatives and programs to make a positive impact, and they prioritize environmental sustainability efforts.

Fees and Charges: US Bank maintains transparency in their fee structure, ensuring customers are aware of any charges. Their fees are competitive compared to industry standards, and they do not have hidden charges or unexpected fees.

Customer Reviews and Ratings: US Bank has received positive customer reviews from various sources. Overall, customers are satisfied with their services, although there may be some areas for improvement. Common feedback includes praise for their convenience and customer support.

Pros and Cons: US Bank's strengths lie in their wide range of products and services, user-friendly online and mobile platforms, and strong customer support. They set themselves apart from competitors through their commitment to community involvement. However, there may be room for improvement in expanding their offerings and addressing specific customer needs.

Conclusion: US Bank is a reliable and reputable financial institution that offers a comprehensive range of banking products and services. They prioritize customer satisfaction, convenience, and security. US Bank is recommended for individuals and businesses looking for a trusted banking partner. Their value and reliability make them a top choice in the industry.

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Contact US Bank customer service

Phone numbers

+1 (513) 632-4141 +1 (303) 585-8585 More phone numbers

Website

www.usbank.com

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