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US Bank reviews first appeared on Complaints Board on Sep 12, 2006. The latest review Visa gift card fraud was posted on Apr 14, 2021. The latest complaint insurance department/customer service was resolved on Aug 13, 2018. US Bank has an average consumer rating of 2 stars from 574 reviews. US Bank has resolved 117 complaints.

US Bank Customer Service Contacts

+1 800 872 2657 (Customer Service)
+1 513 632 4141 (Cincinnati Metro)
+1 303 585 8585 (Denver Metro)
+1 414 765 4636 (Milwaukee Metro)
+1 612 872 2657 (Minneapolis / St. Paul Metro)
+1 503 872 2657 (Portland Metro)
+1 314 425 2000 (St. Louis Metro)
+1503 401 9991 (International Collect Calls)
+1 800 365 7772 (Home Mortrage)
+1 800 242 1200 (Existing Student Loans)
+1 800 285 8585 (Lost & Stolen)
800 Nicollet Mall
Minneapolis, Minnesota
United States - 55402

US Bank Complaints & Reviews

US Bank / US Bancorp — flood insurance

U.s. Banks over 8 months ago sent me a letter stating I have to have flood insurance I never signed anything...

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Lindstrom

US Bank / US Bancorp — loan

Ive been a customer of US Bank for over 40 years, I have a excellent credit score . I went in to get a loan...

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US Bank / US Bancorp — getting a insurance check endorsed

I had storm damage and received a check for damages with US bank listed on check as payee along with my...

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Carrollton

US Bank / US Bancorp — check was processed twice and cost me a 36 overdraft fee!! us bank refuses to help me!!

Hello my name is crystal sawyer and I have been with us bank for 10 years... I just recently wrote a check to caseys corp. For some gas and a couple things for 20 dollars well caseys put the check in wrong for 10 dollars and cashed it... After about 3 weeks they caught there mistake and took the check out and ran it back thru... Which of course I thought it already went thru so the funds werent in there... Well after going neg. I called the bank and explained the mishap... The woman told me if I could prove caseys corp. Made the mistake I could get that 36 dollars reversed well once she talked to her "manager" she said no... I explained that it wasnt my fault as well and I would like to speak to a manger asap... She informed me that no manager is around to take my call but was able to come and review my account?!?! I refused to let her off the phone because I was being lied to... After not getting anywhere she told me to put in a call back number and they will call me at 1:30 when I was off work.. Well they called me at 12;30 and I missed there call funny enough!! So instead of dealing with them i'm writing you and you can help me thank you crystal sawyer number is [protected]

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    US Bank / US Bancorp — alez thieu branch manager nmls #682881

    My girlfriend just started to work for us bank her name is Janell Joiner shes a teller.So today she tells me...

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    USBank.com — fraud department

    I called the fraud department today to resolve an issue regarding a check that I personally deposited into my...

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    US Bank / US Bancorp — service fees

    I just want to a comment that I now understand why my family moved their business account from your bank to...

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    US Bank / US Bancorp — freeze my account for 10 days

    My business account is from US bank, on September 22, 2018 I could not deposit or withdraw my money, and it...

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    US Bank / US Bancorp — us bank available balance

    I spoke with Denzel at 800-USBank and was advised that my funds had not cleared for a check deposit made on...

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    US Bank / US Bancorp — mortgage/foreclosure

    My husband and I have a mortgage with you and am looking to purchase another home we have been looking at for...

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    US Bank / US Bancorp — mobile app deposits and branch manager at the eaton oh location

    On Thursday September 27th I tried to deposit my husbands payroll check in the amount of $1534 and some...

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    Eaton

    US Bank / US Bancorp — personal banking

    I have contacted the bank numerous times to help me with my account. There is no local branch and I just want...

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    US Bank / US Bancorp — car loan service

    1. I asked for a title to be sent a month ago... it is still not done.
    2. Every time I call I'm on hold for 20-30 min... pay someone to install a damn call back ... good lord
    3. When I called at one point, US bank had the title but hadn't faxed the title. They told me it would be a certain time before the title was faxed, I waited that time and it still wasn't faxed.
    4. I called today and paperwork had been sent to the DMV but not the title. WTH?
    5. The lady I complained today made sure to rudely tell me that I was supposed to be told this would take 8 weeks ... we'll inwasnt told that and she didn't need to be rude since US bank can't do their job.
    6. I WILL never use US Bank EVER again ... I will pay a higher interest rate before I use y'all again! Your bankers are rude!

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      US Bank / US Bancorp — alexandria mn branch

      The wait time for service at this branch is ridiculously slow. Sometimes it's a good 15 minutes out in the drive thru. Several cars are lined up with one teller in the drive and one in the lobby. It seems they are either very shorthanded or need to schedule their employees breaks at slower times of the day. The appearance of some of the tellers is also less then professional looking. On the plus side, the staff is very apologetic for the slow service...

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        US Bank / US Bancorp — credit card services

        credit card No [protected]
        Korean Airlines Skypass No.[protected]
        I opened a credit card with US Bank several weeks ago, almost 2 months
        I was supposed to receive miles with Korean airlines on 8th of this month.
        Called Korean Air Skypass. Us Bank did not transfer till now even though I made several phone calls to Us Bank credit card services.They admitted making a mistake
        and said they will credit the miles in 10 days.Nothing happened so far more than 2 weeks.
        I am still waiting .
        This is poor customer service, It should not take more than 2 days to correct a mistake

        Dr.Philip K Joseph
        [protected]

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          US Bank — atm

          My husband went to the ATM on Saturday, 9/22. The machine had an error, it kept our 260.00 and did not credit...

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          US Bank / US Bancorp — civil lien was discharged in bankruptcy still showing on credit report

          Bankruptcy was completed in January of 2012 with a discharge. US Bank is showing a Civil Lien against me since 2011. Letters have been sent to the legal department to have this corrected. No response has been received. I am unable to get anyone on the phone that can help me in this matter. Will not provide information about the account via this portal for security reasons.

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            US Bank / US Bancorp — checking account overdraft

            Us bank called me last night.They say i owe 1900.00 on my business checking for overdrafts.I made a purchase...

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            USBank.com — emily, manager @ us bank branch: pd-wa-3323

            I'm not an account holder at USBank but when I went in there today to cash a check that USBank had issued, I was met with nothing but loud, rude & immature behavior by Emily, the PD-WA-3323 branch Manager.
            When I didn't agree to give her my ssn just to cash a $400. check, Emily walked out from behind the counter & while standing within a foot & a half of my body, she very loudly, threatened that she wouldn't cash my usbank issued check if I didn't cooperate with her nonsense. Now I'll tell you, Emily isnt a little girl, she towered over me in height & totally eclipsed the sun shining in the wall of windows. I'm pretty sure she was trying to intimidate me with her very large, wide frame...in the end I got my check cashed but it was quite the fight. The bigger they are the harder they fall.

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              US Bank / US Bancorp — mortgage department

              We have a mortgage with US Bank. We are currently trying to refinance our mortgage with another institution...

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