US Bank

On 11/23/2023 I used the ATM at the US Bank in LaPine, Oregon to withdraw $500 from my US Bank account. My card was accepted, funds withdrawn from my checking account. A message appeared "cash withheld due to hardware or account malfunction". I went into the branch immediately. I was told the ATM doesn't belong to the bank and it happens often. I have to dispute it. I asked for the manager, who was out. I called to dispute, was told to call back when it was no longer pending. I called the next day, was told it showed a glitch, and would take 10 days to respond, up to 45 days to resolve. Through no fault of mine, and a clear malfunction of the ATM I am without $500 that the bank clearly has and the ATM balances should clearly show.