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US Bank

www.usbank.com

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1.6 13 Reviews 862 Complaints
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US Bank Complaints Page 2 of 44

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7:28 pm EST
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I received a call from US Bank asking about a Zelle payment I was trying to make for 25$. He asked if I know the person, which i replied yes. then he was asking me questions about how I knew them what, was my relationship with them and told me that doesn't sound very good. IT WAS NOTHING. He passed judgement on me and was basically accusing me of doing...

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6:45 am EST
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I've been with US BANK since 06/2014 account #[protected] 2023 payments $979.42. It is understood that a portion of my monthly mortgage payments include escrow expenses payments. I, Charles R. Williams lll, legally formally request that US BANK Headquarters and/or its Home Mortgage expeditiously Investigation and/Audit my account additional escrow payment...

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4:06 am EST
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I opened an account with US bank. I then received a letter from the regulatory research dept. at US informing of a problem with my name/ssn combination. Enclosed was a substitute W-9 form advising if US bank did not receive the requested info from me within 30 days they would begin deducting 24% backup withholding from my survivor pension. I did not comply...

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7:24 pm EDT

US Bank Silver Business Account

I opened a Silver Business Account for a small business I have. I selected US Bank because they were a large company offering a $500 bonus.

Starting the account was very difficult. US Bank seemed to struggle with the simple stuff. I was told that they could not open an account for me because I live in a state where there are no US Bank branch offices. After a week, I was contacted by US Bank and told that they would be able to open the account. I explained the reason for selecting them and stated that the $500 bonus was a large factor in my decision. After 60 day period, my bonus never arrived. I called several times to resolve an d finally was told that the promotion ended before I started the account. I have screenshots where they still advertised the promotion 2 weeks into the month after they said it ended. They still don’t have my name correct but I’m canceling the account so it doesn’t matter.

Claimed loss: $500 new account promotion

Desired outcome: Receive the $500 promotion as advertised

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10:59 am EDT
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My name is Mona Castello and i reside at 10209 Red Fern Court, Conroe, Texas 77385 and have had a mortgage loan with U.S. Bank Mortgage for many years and in that time i have had MANY issues with my mortgage loan. Each time i have voiced those concerns and written complaints i have been met with the same letters in the mail stating there was never any wrong...

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2:51 pm EDT
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US Bank Checking

I tried to deposit a $114,000 check (From an attorney trust account) into my checking account. This was from a personal injury settlement & I spoke to a customer service agent and a person at the branch and they said there was nothing that could be done. I had asked the branch to contact the bank of the attorney & they said they would not do that and that I would have to "Wait a little bit longer". While I understand there is a policy in place, the US Bank employees were not willing to help at all. I suggested that they contact the attorney's bank & they would not do it, As a client of this bank for over 30 years to be treated this was is unacceptable & something that US Bank should be embarrased of. Once these funds are available, I will be closing all accounts with this bank as they would not even attempt to help me, the client, and that is 100 percent unacceptable.

Desired outcome: Funds released for use.

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5:10 pm EDT
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Today (Oct 27, 2023), I arrived the the US Bank, 18485 SW Farmington Rd., Aloha, OR 97007. The drive up window was closed. It has been closed many times for the last 6 months or more. I used the bank 3 time in October & the drive up window was closed. I'm handicapped & it's painful to pull my walker from the car & go indoors. They are always polite ...

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8:58 pm EDT
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US Bank Excessive penalty on early withdrawal of cd

Hello,

I was not able to renew CD yesterday, so it renewed automatically at a rate of only .05% for a 6 months term.

US Bank refused to do anything to adjust the rate or term. So I had to close the account.

When I closed the account today i was charged 1% of the deposited amount or $250.

This amount is excessive and usury, even though the money is my own.

I wanted to report the deceptive, unconventional and usury behavior of this Bank.

John Schmidt

[protected]@yahoo.com

[protected]

Desired outcome: Reduce my $250 charge to the average penalty imposed by other financial institutions for a similar transaction.

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9:49 am EDT
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On Oct 11th 2023 I deposited a check for $9500.00 into the ATM depost slot at the Camdenton MO branch. I did this because your bank hours are imposible for any person with a job to get to the bank before they close and now your not even open on weekends. I was waiting for this check to clear for the sale of my camper. This money was very important to be...

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6:41 pm EDT

US Bank Overdraft fees

My name is Howard Langley. My wife and I have had an account with US Bank for over ten years now. ONCE AGAIN, today my hard earned paycheck went into my account, and before we know it , we have $150 in overdraft fees. Clearly something that could have been avoided with a simple decline or heads up from our bank. OR just charge one overdraft fee, and decline the rest. But apparently US Bank is happier stealing my money than being a reliable, family trusted bank. This has happened before and we have been incredibly patient. This time however is too much. My family is on too tight of a budget to deal with these shady dealings from, what should be , a bank we can trust and mean back on. In my line of work, I have plenty of younger people setting up direct deposit accounts and needing to know a good Nanak to set up an account with. I’m not really sure where to point them anymore, but I will make sure I tell them us bank would be a mistake.

Do better US Bank

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12:24 pm EDT
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US Bank Opening up fake/mistory/side/secondary accounts without customer acknowledged

Yes I had open up a Checking/Savings, account in [protected]. Now unaware to me, the branches opened up 3 more of each and no one claims too be able too find those accounts. But in 2021-22, during Arbriation US BANK, Attorney claims I had

1. Checking

2. Secondary

3. Auto loan only.

Inside of groceries store on Foothill and Euclid in Upland, Ca.

Desired outcome: Return all funds in all accounts, credit cards, and pay trouble damages and 5% interest from date accounts were open. Are be allowed too be represented by a Law firm Because it was not heard at a court but over the phone and internet where.

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10:41 pm EDT
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US Bank Employer 401k

Several months ago, I resigned from US Bank. I had a 401k. I contacted employee's customer service about this issue because I was concerned about fees taking my small balance and putting it in the negative, and they stated that since I had only worked there for two weeks and had about 8 dollars in my 401k, it would automatically be dissolved and the funds transferred to me in a check.

However, I just received a 401k statement that clearly shows that this 401k was not dissolved. As I expected, you decided to charge quarterly fees as well.

Desired outcome: I would like the full amount before fees refunded to me, and the 401k closed as promised.

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2:25 pm EDT
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US Bank Business checking

I opened a business checking account recently. Trying to fund the acct via online transfer etc. However, in order to do so I need to complete a Funding Form. I called asking for an account no to transfer the funds. But was told that account no can't be given over the phone. So I sent in the money using the Application ID as instructed. I have not been able to talk to a customer service agent regarding funding the checking acct since I am not given an account no. This is the worst customer service and bank I have come across. Most banks would provide acct no instantly. But with this bank you need to fund the acct virtually first in order for the bank to provide you with an acct no. Long wait times on the phone. When I got hold of the banker, the line was cut. Terrible.

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1:36 am EDT
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US Bank Consumer Credit Application

ATTN: Credit Department

I applied for a US Bank credit card on September 7, 2023.

REF: [protected]

Regardless of why my consumer credit application was denied, it is a violation of the Equal Credit Opportunity and Consumer Credit Protection Acts.

Denying me my right to credit and access to my securities is Fraud!

Since my application has been denied please retract my application collateral security.

Signed Mathew Christopher Carter

Authorized Representative for the all-caps estate MATHEW CARTER

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11:38 pm EDT
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I purchased a $100 Visa gift card from a Kroger in Arkansas. When I tried using the gift card, I kept getting a "card reader error" message. After several attempts, I ended up having to use my debit card. I tried using it in the next couple of days at a couple of different merchants. It was refused at ALL of them! So, I called the number on the back of the...

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3:18 pm EDT

US Bank US Bank CD Early Withdrawal Penalty

I just called US Bank and redeemed 2 CD's several months early. The penalty they charged was 3% of the CD amount!

These CD's were only earning .0015%, which on a $40,000 CD would be only $60 per year before compounding. I was charged $1,266.31 in penalties!

Most banks charge you several months interest as a penalty but do not take any of the original principal,

This is outrageous - at most I should have been charged maybe $200 or less.

Desired outcome: I want a reduced penalty - they not only took my interest earned, but also part of the principal. Take the $25 fee and all my earned interest only.

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6:21 pm EDT

US Bank Unauthorized charge

I use the US Bank Focus Card from where I work my paycheck goes on the card I tried to use my card for gas and it said invalid so I called them and they have to ask me for a password when I call because I had someone try to change my information before. US Bank allowed someone without my permission to charge Blue Cross and Blue Shield on my paycard. They have made my card inactive where I can't pay my bills that are due this weekend and I will have late charges that they should have to pay. They would not even let me get my money off of the card. This is there fault for letting someone do this without my authorization. I am very unhappy with them but they said they don't care. They should have to pay for the card to be expidited to me but they refused even though it was there employee that screwed up my account. They have made me where I have no food either to eat because my money is on my card they made inactive.

Desired outcome: I want to be compensated for my trouble and them not allowing me to get my money off the card to pay my bills. I have no food to eat until I get a new card.

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Roy W Brooks
Bismarck, US
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Oct 02, 2023 8:51 pm EDT

I need to shed some light on US Bank which doesn't match their "trustworthy" notation. I am a single father with a 15-year-old child who started working last year. I took her to US Bank and opened up a checking and savings account for her. Her work earnings were direct deposited. On June 30, 2023, someone, somewhere breached her account and mobile deposited a check in the amount of $750.00. The bank excepts the check, and the person knew half of its value was available for withdrawal. So, a Zelle in the amount of $425.00 was sent to a one name only person. My daughter came to me in tears when she saw that her checking account was $293.00 in the negative, and her savings account was at zero. US Bank took her savings account money. When my daughter told me, I immediately called the fraud department and reported it. I then went to our local bank and apprised them of the matter and requested the account be closed, and a new one opened since my daughter was getting direct deposit. A day later, I receive a letter stating the transaction was posted and the claim denied. Basically, the bank was pinning the fraud on my 14-year-old daughter. So, I requested the documents that the denial and investigation was based on. At this point, I am just way too furious. I call the fraud number and was bounced around for 8 hours and no one knew what documents I was talking about. I then go back to the local Brance and speak with the manager, again. Assuring him I was not going to allow US Bank to blame my daughter for their lack of protection. The manager then tells me to let him look into it further and that he will get back to me in 30 days. I then receive a letter from the manager following up on the conversation we had, yet the letter stated it would return a response to me within fifteen days. Well, that response never came, and I am still trying to get US Bank to correct them blaming a 14-year-old. Here's the irony, US Bank just payed a 37.5-million-dollar settlement because they were opening up debit and credit cards in customers names, without their permission or knowledge. They got caught. Who's to say they did not orchestrate this fraud against my daughters account, thinking they would just blow it off. Well, that won't happen. People, rethink doing any business with US Bank. If they can dummy credit and debit cards from customers without their knowledge, it just may have happened to you, too. Personally, 37.5 million dollars is a slap on the wrist. If I had done what they have. I would be sitting in a Federal Prison...so wouldn't you. Shame on our regulators for treating such distrust and criminal fraud with a kid glove. You wonder why they violate customers personal information, because they know there are no consequence other than a mere fine. I intend to expose what they are doing to my child, in each and every platform I can. My child is directional to become a pediatrician. Do they care about her future? No. They will report her name to a collection's agency, and she will be barred from opening any bank account anywhere. I won't let that happen. So be put on notice US Bank. I will continue to expose you for the egregious business practices you engage in.

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They approved products with limited info and inaccurate info concerning account holders' names and TINs. They issued a bank card paperwork and checks all with the wrong names on them. I did not register the account in the name they sent paperwork from. The research department at US bank sent paperwork requesting IRS printouts of my name with a substitute...

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1:59 am EDT
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Dear Customer Service Team, I hope this message finds you well. I am writing to bring to your attention an issue I encountered with a recent deposit I made at one of your ATMs. On September 22, 2023, I deposited a check for USD 3,000 into the ATM located at Montana State University in the Strand Union building. The deposit was confirmed at the time, and I...

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2:18 am EDT
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I was wrongfully terminated in my positon as a customer service rep for cardmember service. I was wrongfully accused of call advoidance when my equipment was barely working. My formal manager crystal cho feshaye tried her best to get rid of me and she did by turning everything around on me. I am not the only one that thought this about her. My previous co...

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About US Bank

US Bank offers a range of financial services including personal banking, loans, credit cards, and investment options. They also provide business banking, commercial services, and payment solutions. Customers can manage accounts online or via mobile.
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  1. US Bank Contacts

  2. US Bank phone numbers
    +1 (513) 632-4141
    +1 (513) 632-4141
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    Cincinnati Metro
    +1 (303) 585-8585
    +1 (303) 585-8585
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    100%
    Confidence score
    Denver Metro
    +1 (414) 765-4636
    +1 (414) 765-4636
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    Milwaukee Metro
    +1 (314) 425-2000
    +1 (314) 425-2000
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    St. Louis Metro
    +1 (503) 401-9991
    +1 (503) 401-9991
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    International Collect Calls
    +1 (800) 365-7772
    +1 (800) 365-7772
    Click up if you have successfully reached US Bank by calling +1 (800) 365-7772 phone number 0 0 users reported that they have successfully reached US Bank by calling +1 (800) 365-7772 phone number Click down if you have unsuccessfully reached US Bank by calling +1 (800) 365-7772 phone number 0 0 users reported that they have UNsuccessfully reached US Bank by calling +1 (800) 365-7772 phone number
    Home Mortrage
    +1 (800) 242-1200
    +1 (800) 242-1200
    Click up if you have successfully reached US Bank by calling +1 (800) 242-1200 phone number 0 0 users reported that they have successfully reached US Bank by calling +1 (800) 242-1200 phone number Click down if you have unsuccessfully reached US Bank by calling +1 (800) 242-1200 phone number 0 0 users reported that they have UNsuccessfully reached US Bank by calling +1 (800) 242-1200 phone number
    Existing Student Loans
    +1 (800) 285-8585
    +1 (800) 285-8585
    Click up if you have successfully reached US Bank by calling +1 (800) 285-8585 phone number 0 0 users reported that they have successfully reached US Bank by calling +1 (800) 285-8585 phone number Click down if you have unsuccessfully reached US Bank by calling +1 (800) 285-8585 phone number 0 0 users reported that they have UNsuccessfully reached US Bank by calling +1 (800) 285-8585 phone number
    Lost & Stolen
    +1 (612) 659-2000
    +1 (612) 659-2000
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    +1 (800) 872-2657
    +1 (800) 872-2657
    Click up if you have successfully reached US Bank by calling +1 (800) 872-2657 phone number 4 4 users reported that they have successfully reached US Bank by calling +1 (800) 872-2657 phone number Click down if you have unsuccessfully reached US Bank by calling +1 (800) 872-2657 phone number 3 3 users reported that they have UNsuccessfully reached US Bank by calling +1 (800) 872-2657 phone number
    14%
    Confidence score
    Customer Support
    +1 (844) 266-5789
    +1 (844) 266-5789
    Click up if you have successfully reached US Bank by calling +1 (844) 266-5789 phone number 0 0 users reported that they have successfully reached US Bank by calling +1 (844) 266-5789 phone number Click down if you have unsuccessfully reached US Bank by calling +1 (844) 266-5789 phone number 0 0 users reported that they have UNsuccessfully reached US Bank by calling +1 (844) 266-5789 phone number
    More phone numbers
  3. US Bank emails
  4. US Bank address
    800 Nicollet Mall, Minneapolis, Minnesota, 55402, United States
  5. US Bank social media
  6. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jul 09, 2025
  7. View all US Bank contacts
US Bank Category
US Bank is ranked 17 among 412 companies in the Banks category

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