I was expecting a package by 10 AM today and it was not delivered. I contacted the sending company and they gave me the UPS tracking number where it was noted that my address had to be verified. When I tried to verify my address, the online system did not let me and advised me to call UPS. When I called, I submitted the tracking number, arranged that I would pick the package up at a UPS center today, and was told by the automated system that a representative would call me in an hour. After an hour, no call. I called UPS again and finally got an agent who spoke English poorly and repeated that I needed to keep following the tracking number to see when the package would be delivered to the UPS center. As of 8 PM, when the center closed for the day, the tracking number message still said that the package was not delivered to the center for pickup. This is unacceptable service and I do not understand how a company like this can demonstrate such inefficiency and such poor customer service.