UPS
reviews and complaints

For many years we have had the same UPS Delivery guy who has ALWAYS brought our packages to us on the 2nd floor. Since Covid he has STOPPED bringing them up and his REASONING is because "HE DOESNT WEAR A MASK" We have complained about this before and were informed that he was "Fighting for his job due to the amount of complaints and other reasons. This driver is back on our route and continues to leave our packages downstairs at the door.. This is a Business and it is located in an area where our door would be stolen if it wasnt on Hinges... The doctor has even offered him a mask so that he can bring the packages up .. They are almost always heavy packages, and HE REFUSES TO WEAR A MASK to BRING OUR PACKAGES UP... Can this PLEASE get looked into.. I have left complaints with the complaint department and Headquarters... Thank you

On May 28 2021 I went to a Moncton New Brunswick Store number 314 to send a package to Ontario to a costumer
but the package was damaged
the costumer couldn't inspect the package because of the Covid restrictions the driver drop off the package when the driver left the customer approached the package and the package was damaged and he did not have a chance to Talk to the driver
So he contact me and send me the pictures of the damage package and complained to me the goods were damage inside
So I contact the store 314 in Moncton New Brunswick And I spoke to ( Ketan Shah ) On the phone and he told me he would look after this so I wait for two weeks didn't hear anything from him so I contact him again And he told me it takes a while before they will respond to us
I ask him if he can send me something on email if the paperwork was done
he responded he will but I did not receive anything from him so
One week and a half past bye so I tried to contact (. Ketan shah ) and the was no answer or the lady answered the phone and she told me (Ketan Shah )was not in he will call me back
so I didn't receive the phone call from him I decide to contact UPS customer service I give them the tracking number I explain to them what is happening and the answer was there is no claim have Been made
So I Contact the store again and spoke to (Ketan Shah ) He sounds a little bit upset and he said he will do it and that was on June 29
a month later I don't think so it was handled right especially when I have insurance on the package and i spoke to him so many times And nothing has been resolved
Since first week of July 2021 I tried to contact him on many occasion but there is no respond so I contact the UPS customer service again and provide them with Tracking number and the claim number and they told me the claim has been void
I don't think so that's Far to me because nobody ever contact me at all
To me that sounds a little bit fishy why did he wait for almost a month to make the claim or he could told me I have to do it myself none of that happened
I had to replace half of the goods For
Something what has been done On delivery between Moncton and Ontario
I hope we can resolve this issue soon
Thank you in advance
Waldemar Dittrich
My number is [protected]
I am providing you with all the photos
the way I dropped the box in UPS store 314 and the way the customer received it
Tracking number is. 1Z9X165A2069409411
The claim number is C0057248009

I was supposed to receive a parcel on the 27th of July 2021, nothing. They did not bother to inform me. When I enquire my emails are not responded to. I can not even track the package now it just says 'information not available'

Date of incident: [protected], Time 3:24pm

UPS Driver went to the rear of our building and unloaded 5 boxes (total value $5, 000.00) and left them by the back warehouse door unattended. He appeared to walk towards a door on the rear of the building but the video jumps, not sure if he knocked or not. I have another video that shows 3 vehicles in the front of the building as he pulls around back, boxes were left out over night and it rained. Boxes were found the next morning by techs that were arriving to work. Attached is a video of the incident, can't believe what I am seeing! Not sure that the video uploaded, not seeing a confirmation

I have left my letter at my home mailbox, and the delivery man received it
on July, 30th. But it's been 18 days, my receipt still hasn't received my
letter. I wondered WHY? Did my letter get lost? Did something happen?

I left information and what I wrote on my letter here:
"From: Lisa - 3766 Jackson Shoals Ct SW, Lawrenceville, GA 30044
To: Leticia - 2775 Gray Road SE, Smyrna, GA 30082 (LOT 9)".

PLEASE CHECK MY LETTER AND LET ME KNOW IF YOU NEED ANYTHING.

Thanks.

My package was supposed to be delivered on Saturday. I waited at home all day to make sure I got the package. Around 3pm, I checked the tracking status. It said the driver attempted to deliver at 2:41pm but missed me. This is a blatant lie. Not only was I at home all day, but I have an outside door camera. Nobody ever came to my door. I received the package today (Monday) and it even had a note on the address sticker saying to "leave package at door if no answer." More proof that the driver never even attempted the delivery. The problem here for me is the lie. Don't say that you tried to get my package to me but I wasn't there to receive it. I was there the whole time waiting. At least be truthful and say you ran out of time or whatever your reason was. This is really bad business.

Paid for early delivery. they still cant find the package.
no one has any answers at all.
i have called "customer service" 3 times. all getting a different answer.
with todays technology- you should be able to find a package you scanned in.

no one is willing to help or give out local numbers.

there is no customer service with this company.

there is no accountability at all.

On Thursday July 8, 2021 at 1:01pm my order had been delivered I was in my house none of the boxes that came where for my apartment I've never had a problem with delivery's the carrier's tracking number is 1Z9728WYYW44567629

6/21 at 5:28 pm my package is in possession of ups I have emails from ups stating my package wasn't picked up or scanned in by the driver I have a conformation from ups that it was picked up that they are starting a investigation that was 5 days ago I can not click on link provide and file or submit a claim at this time im still not able to access my find my package on the login site its showing not in system im getting no were with support or customer service this going on for almost 3 weeks I have screen shots and proof from emails and receipt to proof I can not submit a claim because my tracking number is invalid 1z38130e0679236583 im not getting any were or help from ups

Tracking number- tracking 1Z30A5730493125787
Let e start with some background. I shipped a box from Australia to South Africa through ParselAbc that used UPS as the service provider. The package was delivered on 2 April 2021, but the two valuable items, an iPhone and Tablet, were not in the box. There was no visible damage to the package. I reported this both to ParselAbc and UPS. UPS then reluctantly lodged a claim, but the insured value was only $ 300. I could never understand why this is an insurance claim and why UPS is condoning the theft in its warehouse.
I suspect there is organised crime in the JHB warehouse unless there is an explanation of how two items disappear from a sealed undamaged box. I can only assume a UPS employee removed it. How is it possible to take it off the facility without security and logistics help?
Yes, I think UPS should take responsibility for this internal issue and indemnify me, but that has become secondary for me. The primary problem is the obligation to expose the criminal activities in an international organisation that one would expect to reputable.
I hope you understand my concern and will see that it get the appropriate attention and action.
email detail- jb.[protected]@gmail.com

On many occasions, over several years, the UPS driver has refused to deliver my packages to my door as addressed. Several times I have been told I would need to pick packages up at a hub. Several times the driver has indicated that I either refused the package, asked that it be held or that the driver didn't feel there was a safe place to deliver. The most recent incident is a package sent UPS to be delivered by USPS. Unfortunately, UPS decided that they would be in my area and they would deliver my package. This was 6/28/2021. Their website showed that they would be delivering my package on 6/28/2021 by 7 pm...they did not. Next day, 6/29, their website showed "On the way" with a delivery date of 6/29 by 7 pm...they did not deliver again. After the 7 pm deadline I went online to find a way to contact UPS, they make this almost impossible. I finally found a chat line after a 30+ minute search. The representative was MOST unhelpful. I was basically told package was still being 'processed' and I just needed to check their website daily. My package couldn't still be processing as to load it on a truck to be delivered it had to be scanned. On 6/30 I checked the UPS website to see a message that said "check for delivery update tomorrow". On 7/1 and today 7/2, I have checked the UPS website to see a message that says "Information not available". I have managed to send a couple of emails to UPS asking where my package is. They send an email back acknowledging that they have received my email but then I hear nothing else from them. I am looking for someplace to get information on how to file a legal complaint against them for discrimination against a senior, theft and possibly other charges. They refuse to do their jobs and seem to believe they have the right to pick and choose who gets their packages and who will not. Maybe if we all stop using UPS or doing business with companies that use their so-called service and UPS takes a large profit hit they might start doing the job they are paid to do.

Have a new AC from homedepot that I'm returning. HD prepaid for return shipping and hired UPS for the job. 4 people living in my house, all work from home. HD couldn't tell me when UPS would arrive other than within 4 days… no problem… I work from home.
UPS shows up three days later and drops off the tracking papers… no knock on door or doorbell. We see them getting in their truck but couldn't catch them… prepaid shipping… AC on front porch as I told HD it would be… UPS guy puts papers on top of AC BOX…

I call UPS… tell them driver didn't take the AC… they said I should have been on porch to "hand them" the package… I tell them I was told they would arrive within 4 days and asked if they expected me to wait on the front porch for 4 days looking for the pickup… they said yes… that's our policy… I asked why the driver didn't let us know he arrived… they said it's not their job to notify me…This was "customer service" supervisor … asked to talk to their supervisor… he said there was no one else I could speak with…
Just paid another $12 for pickup… still waiting on porch… it's cold and raining… would drop it off but just got out of knee surgery… no way o can deliver it…
Good to see our UPS is running so well… like a fine tuned turd 💩

Local UPS driver delivery late at night at 10:20 pm with loud beeping at 9723 Windham Dr, Dallas, TX 75243 - while delivering package late at night, the truck was beeping loudly and disturbing the peace. I went out to ask the driver why there needs to be loud beeping while she delivers a package to my neighbor across the street and she explained that this was for safety.

I ordered this portable air conditioner from Lowes and it includes the shipping. No choice in your courier service. You have to go with whoever they have contracted with and unluckily they contracted with UPS. UPS is the worse courier company I ever experienced This is not the first time I have encountered UPS. Anyway, what happened was they gave me a time slot of 3:30 to7:30pm on June 29th, 2021. So I waited and waited I was home all day and then at 5:24 pm they texted me and said they came by and no one was home. I could not believe they came because I was home and no one knocked or anything. I was furious. I called UPS and told them to come at 5:30 pm the next day, June 30, 2021. and don't come any earlier because no one will be home, you know what happened, they came at 10:53 am and just left the air conditioner close to the sidewalk from my house, On top of that, the air conditioner was not even securely wrapped with those wired type straps. it just had an open-end box on top of the appliance. I was appalled, the accessories felled out, luckily I had a dolly and I was able to put the dolly underneath and roll it to the back of my house. I had to rush home from work and move the appliance to the back of my house so that no one can see it. From now on, whenever a merchant says they will be shipping their items with UPS, I have an anxiety attack because I know my items would not be delivered in a nice way. I hope all merchants that use UPS to ship their items would reconsider using FEDEX instead their service has improved 100% .

I purchased a 20 ft awning from sunsetter. If has been 6 weeks and I have not receive my packages. The packages have been lost 3 different times. UPS FREIGHT should close down

On May 25, 2021 I placed an order with Amazon who shipped my package via UPS. I received several emails from UPS saying my package (Tracking # 1Z9X26000327838085) was scheduled for delivery to the United States Post Office located in Cayuga, TX 75832 where my PO Box is located. I later received emails that the package was "not deliverable" and that another attempt would soon be made. Seeing that the delivery attempt was done after the Cayuga Post Office closes at 1pm, I called UPS to let them know this and requested that the package be delivered BEFORE 1pm. The rep said she would get the info to the driver. Another delivery attempt was allegedly made, but again, it was made after 1pm so the package could not be delivered to post office personnel for them to place in my PO Box. I called UPS again, but I still didn't receive my package. On 6/14 I called UPS at [protected] to file a complaint, and was told corporate would call me within a day. No one called. On 6/17 I called UPS at [protected] to file another complaint and was told someone from corporate would call me within the hour. I still haven't received a call. UPS has now sent my package back to Amazon.

After speaking to the Postmaster at Cayuga, I recently learned that since the regular UPS delivery driver for this area (Randall) has been on medical leave the other driver(s) seldom deliver the packages to the Cayuga Post Office before closing. The packages are often damaged after being on the UPS truck several days.

Earlier this year, one of my packages was returned to sender because UPS didn't get the package to the Cayuga Post Office before closing. Last year when I requested that UPS deliver to my home address at ZIP 75751 instead of to my POB, the package was either left on my open gate or on the ground by the gate instead of being delivered to my doorstep. It would be very easy for the package to be stolen or blown away by the wind.

Please take action to enforce prompt and professional delivery by your delivery driver(s) who are responsible for delivering to the 75832 and 75751 ZIP codes. I would also appreciate a professional phone call from UPS corporate within 24 hours regarding this letter. Thank you.

Sincerely,
Michelle Crye [protected]

Ordered a product through Amazon. UPS record stated they delivered the parcel on 06/02 and no one was home. Then they sent an email stating it was at CVS drop store at 7th Street & Indian School Rd here in Phoenix. When I went to pick it up, it was not there. I have been in contact with UPS, Amazon & Crosslink, the vendor ever since, all to no avail. It all comes back to UPS. Finally, yesterday 06/14/ I finally was able to speak with a human in customer service and she told me she would track it down. This very nice lady, Lola I think, called me back today and told me the parcel was, in fact, at the CVS store and I should ask for 'Jonathan'. I did that. The cashier at the CVS store when I arrived today around d 3:00 PM Phoenix time, said there was no one named Jonathan working at the store. Can you tell I am frustrated? A few days ago I spoke with a lady at Crosslink who said they would send me a new item at no charge until they got a message from UPS telling them that I had, in fact, acknowledged receipt of the package, which is a lie. We have never received it, nor have I ever confirmed we received it.

Michael Doyle

I never received my purchase that was scheduled for different delivery dates. It was initially scheduled for the 9th, then 14th. After noticing my package was still not shipped I sent a request to seller for refund. Seller then updated shipping status to shipped on June 13. The morning of June 14, I received an delivered status at 2:00am by UPS. I have not received a package and would like the driver(s) to be liable for missing package.

UPS's service has gone down in the last 2 years. I had ordered 6 items from H&M which was scheduled to be delivered on 6/8/2021 according to your website. When it did not arrive and had NO UPDATES on the status of the order I contacted customer service. I ended speaking to someone in a foreign country who I could barley understand and was of no help. I went back to your website & filed a claim After, I filled the claim someone called me from customer service and assured me they'd investigate and most likely find the package. 4 days later there is no updated info on my UPS dashboard and I called again & spoke to yet ANOTHER unprofessional, unknowable customer service rep. I am so disappointed with your shipping service! This was a birthday gift to my niece and difficult to get & replace because they don't offer the size in their stores. Why are there so many packages mishandled by UPS? It' makes me nervous to order anything when UPS is the shipping provider. I have packages delivered all the time from other shippers and have never had as many problems as I do with UPS.

Very disappointed,