UPS is by far the worst at delivery and customer service, I have ever experienced! I work with a company that ships product nationally with other carriers and have NEVER experienced such disorganization and incompetent staff.
My husband and I ordered a bed-frame from Amazon. We tracked the shipment, and since we both work during normal work hours of 9-5, called UPS after the first delivery attempt (Thurs Oct 18) to schedule a delivery time. The woman we spoke with (which we know the phone call would be in their records) advised us, that we could have the product delivered Mon Oct 22, between 5-7PM. Perfect! One of us would leave work early to be home. Friday Oct 19 comes along and (sure enough!) UPS tried a second delivery attempt - after we had just spoken with them the night before. And the note the driver left had numerous exclamation marks on it, as if it's our fault we aren't home!! Pure sign of lack of communication on their end. Waste of their time! We decide not to follow up and wait for Monday, assuming our package would be delivered as planned. Monday afternoon, I decide to go on their site to check the tracking and notice they tried to a third FINAL attempt!! So I call them and the woman I spoke with, proceeds to tell me they don't book appointments and ask us to pick it up - I am 6 months pregnant and the whole point of ordering online is to have it DELIVERED!!
UPS needs to ensure their staff are trained properly and don't provide false information. Why would one of their staff, that they PAY, advise a customer they can book an appointment if it's not policy.
So after all this, they never deliver and we decide to just send it back to Amazon. My husband calls Amazon to tell them we are cancelling the order, and Amazon informs him, that UPS claimed we tried to change the shipping address and that's why it was being shipped back! They flat out lied to Amazon about why were returning the product.
I am so unbelievably disappointed in their service. Amazon has already agreed to fully refund the item, but UPS should be compensating for the inconvenience they caused us. We are now moving into a new home, next week, and have no bed-frame because UPS is beyond incompetent in delivering product and are completely incapable of providing any sort of customer service.