UPS
reviews and complaints

extra fake charges---ordred from costco all shipping included---was told ii would have to pay to pick it up

Hello Team,

This is Maqbool here. My order no. 1ZYY15220440413700. i have been asked to pay custom charges of 8.00 Omr which is around 21.00 Usd but nothing was mentioned in your invoice neither nobody informed us about this hidden charges of yours. when asked for the explanation i have been threaten to sent my parcel back to the supplier and you how hectic it would be for me as it was a online purchase from Dubai so i paid the money. Kindly look into this issue and do the needful. This is not the first i've heard something like this about UPS delivery team. This is the details of your representative, Name: Shabbir. I just need to know if this is true that you charge custom charges from customer.

I have spent 3 months trying to get somthing done about the packages in this shipment 1z8v64v40414843532 and I have charged 1800 dollars worth of customs fees that there trying to say are for a different shipment. 90 days is to long. I do not care where ups says my packages they are responsible for them!

we have repeatedly tried to order [protected] ups pad pak with the atlanta warehouse with no success. we have ordered in the past ans received but no response recently. we tried to reach out to our rep he called once, i was not in, returned call, left him message and never heard back. our on line acct is 58304W. Can someone please call me regarding this issue. 352.513.3276. thank you

Tracking No. 1ZE221E5031626264512
Jerry Richey
3711 SW 30th St.
Topeka, Ks. 66614

I received a package from Rockport Shoes Sunday 8/15/2021. Returned package to UPS store 8/16/2021 to return to Rockport. Received package back on my porch 8/17/2021. The shipping label that Rockport supplied for returns had been partially torn off by ? Driver maybe?
So I had to pay $13.79 to have it shipped instead of receiving free shipping from Rockport.
This isn't right.
Jerry Richey
785.220.7283

My shipment is late and the UPS website cannot tell me where it is or when it will be delivered. The shipment originated in Canada and was sent to a Canadian address so, no BS about borders or customs delays.
I have phoned these clowns three times and they cannot or will not tell me what the problem is. There has been no updated scan since 5 August.
I also know the UPS guy that services our area and he's pretty reliable.
Too bad their "customer service" is so awful. I guess it's easy to BS people while you're hiding behind a keyboard in the Philippines .

Continually for the last three years UPS has consistently been the ONLY carrier that fails to deliver on time to my apartment. I began tracking this in 2018, and of over 380 Amazon deliveries, 51 of them were UPS, of which 23 were delayed due to the driver mysteriously requiring a signature.

Amazon. Does. Not. Require. Signatures.

UPS has delivered a $2, 000 laptop and a pair of $500 diamond earrings to my door without a signature. Last week I had $700 worth of car stereo equipment shipped to me by Crutchfield, using UPS (Not my choice of shipper, clearly). It was left without a signature. UPS has delivered ammunition without signature.

Most recently, a $14 package of puppy pads was delayed from paid-for two day shipping to a FIVE DAY DELIVERY. My elderly dog was forced to stand in his own waste for two days thanks to their bungling, and none of the local stores happen to have any in stock right now.

To frost this cake of frustrated stupid, it is nearly impossible to speak to an actual person by calling UPS. Every call results in literal SCREAMING at their obnoxious and intentionally obtuse automated phone service. You cannot speak to a human without reciting an 18 digit tracking number. Even after doing so, more than TWO THIRDS of the phone tree results in "I'm sorry. I can't connect you to a representative, " with NO REASON given. The entire thing is done specifically and intentionally to prevent pissed off customers from speaking to anyone who can help them.

No fewer than SEVEN times in the last six months I've been assured that if they take my name and number someone from the local hub will call me back within four hours. Not ONE SOLITARY TIME has this happened. UPS customer service staff will outright lie to get you off the phone, knowing full well that customers will be too demoralized to fight through the obnoxious phone tree to get to them again.

From this point forward I will decline to do business with any online company that uses UPS to ship. ANY Amazon orders that are shipped by UPS will be returned at shipper's expense. (Previously, I had a policy that any LATE orders shipped by UPS would be returned. Now, however, I am fed up. Maybe if Amazon realizes UPS is costing them sales they'll stop using UPS as a shipper.)

Desired outcome: UPS to discontinue use of their automated phone system immediately, OR, provide a simple, one step method by which a customer can reach support immediately. Further, UPS to train their drivers to stop fabricating delivery requirements and begin disciplining those who do so. Most of the delivery issues could be resolved swiftly if the customer could speak to an actual person with authority to fix the matter.

As for me, personally, I don't care. I'm not using UPS again until these conditions are met. Since I doubt they will be, UPS can shove off.

Too bad a UPS driver tried to run us off the road twice today. Filed a police report. Trailer license number p741405. I turned over the dashcam footage to the police. Road rage. Wife and i are lucky to be alive. This picture was doing 70 miles per hours. I can provide a copy from the dashcam. I was force off the road by a crazy person driving a truck. He touched my front bumper, so a hit a nd run.

See photos below with tracking numbers. These two separate orders were dropped on the steps of another house house down the road from us here at 818 Burnt Gin rd. My name address and tracking numbers are legible so please straighten out all the problems the Spartanburg, SC delivery/freight center has had for some time.
And below is what just happened within a week ago (see track#7933 below) and is my "Reply" to your Registered customer service questionnaire sent to me via email.
QUOTE:
"That Spartanburg Freight Center has nothing but delivery MANAGEMENT problems, it seems this happens whenever they put temporary or fill in driver on our route, 818 Burnt gin Rd. Gaffney 29340. Our house sits back from the road blocked by trees out of plain view of drivers going by. In the past year we have had packages left at the road in plain view of traffic driving down the road. Just recently I called UPS requesting #1Z91V56Y0220727933 be left on the front covered porch knowing we might have problem with a package due to supposed missed"delivery"day Notation:"1:14 PM
Potential delivery delay due to unexpected circumstances.
Spartanburg, SC US"It always seems our delivery problems arise fro a Temp Driver running late! That is when our packages are left out by the road or not delivered at all, IMO.
#1Z91V56Y0220727933 was supposed to be left at the front door at 7:39,"Your package was left at the front door or on the front porch."> At this time I was sitting at the dinner table in plain view of the front doors that have, full length view through doors and no one came up our steps to the front door, and if he had the dog would have barked as he always does even when a truck or a car drives back to the house on the driveway!
At approx. 7:50-8:00 I was notified on my pc a delivery was made at 7:39, so we went and looked, THERE WAS NO DELIVERY AT THE FRONT DOOR ON THE PORCH! We even hopped on the 4 wheeler and rode out to the road to see if once again another package was half assed left out by the road, to no avail. We actually had one package left out by the road on a Friday, in plain view of traffic going by until it was Sunday that we next went out to go into town and found a missing UPS Delivery that had sat out by the road for a day and a half in the rain uncovered! So that is why I'm disgusted with UPS Spartanburg, SC. I left a message with a UPS customer service representative to have the"Manager"of the Spartanburg Delivery Center to call me back the next day to complain, Never got a call!"
Phil Dufault
818 Burnt Gin Rd.
Gaffney, SC 29340
[protected]

I was expecting a package yesterday (8/4/21) from Ring. The kid who was driving, clearly didn't make an effort to drive down our driveway, but instead delivered it to a neighbor that we have ongoing problems with, to their front door. He parked the truck on the side of the road and just dropped it on their front porch with the number of their house CLEARLY. visible to him! Thank God my bf was home and witnessed it and quickly went to retrieve our package! It is all caught on my ring camera! This is unacceptable! He needs to make the effort to find the right house instead of just being lazy and dropping it wherever he feels! I'm not happy at all with the driver who did this, as this neighbor would have kept our package. He's done it before! I hope this doest happen to me again! Just pure laziness on this kids part!

For about the fourth time, I was almost run over by one of your drivers at Logan airport. Last night at about 9:10. He had to slam on his brakes. Your drivers all seem to want to pull out onto the road without looking for people on the sidewalk. It's a problem that's been going on for years. Last nights incident was terribly frightening! I am on the sidewalk, I have a reflective vest, and a light on my bicycle. What is wrong with your drivers? I hope we can resolve this. My next call is to the state police. I don't think it's much to ask to stop for people on the sidewalk. They also have a terrible habit of parking on the lawn in front of the building blocking the sidewalk. I don't know how MASSPORT lets them get away with it.

Re: UPS not keeping their contractual duties.
UPS Tracking package number 1Z 585 RF3 [protected]
8-4-21
I've made several complaints to the Aiken, SC UPS office speaking to Carol Lewis phone number [protected] about my packages being left at the street where they can be stolen. When I originally started with my dismay about leaving my packages 700 feet from my house back a couple of years ago a note was put into the system to put the deliveries up at my house under the roof on a bench just down from the garage door. I had to make up several signs to direct the people delivering said packages. (See pics)
I called Carol today to tell her my new cell phone was left on the ground next to the entrance with the signs but she said that she just came on to her shift and had to call me back. A half hour later I explained what happened again. I said that this has happened too many times before and that I was ready to go on TV to lambaste UPS for their terrible service. I said I was paying to have my packages delivered to the house not to the street. She asked me to wait a minute to check her computer and thought we should put in a note to the drivers. She read what she saw telling me that we had already done that. Then she told me she would send a note to the supervisor in charge. I said that we have done that many times before and asked if I could speak to the manager. She basically blew me off making up excuses saying there was a new guy only being there a week and that he was off. She didn't know his name when I asked for it skirting the issue saying she could only send a note to the drivers boss. I stated that I would make a complaint to UPS Corporate HQ's and she said I should continue on addressing the issue. In essence she said that she knows that these things are happening and went on to say that their short on workers, etc.. All in all, my complaint fell of deaf ears once again ergo this complaint.
Gregory J. Topliff
395 Glenwood Dr.
Warrenville, SC 29851
Hm Ph. [protected]
[protected]@att.net

Hello,

I ordered from Tractor Supply, order #[protected] with a UPS Tracking Number of 1Z55EV030315056871, arrival date 7/23/21. The item never arrived and I've been waiting for item. Today, I finally looked into it and UPS tracking states, "Merchandise is missing. UPS will notify the sender with additional details. / All merchandise missing, empty carton was discarded. UPS will notify the sender with details of the damage. PORT CHARLOTTE, FL. This is impossible to all be missing, as this is a 45-lb bag of dog food. I called the sender, Tractor Supply, and they were never notified and I was never notified either. This is an item I need and my local store seldom has the item, so now I am out of it and have to figure out some type of alternative. I request a refund from UPS. Thank you

There is a UPS driver that lives at 725 W Gary Dr, in Chandler AZ. Based on conversations with other neighbors and a quick nextdoor (neighbor application on my computer) search I believe Brady/Brad/ or maybe Bradley Baker is his name, and his UPS issued truck sits outside his house, running and beeping loudly, repeatedly throughout the day, every day that he works. During work hours he returns home multiple times driving his truck and in uniform, and sits in front of his house or even truck, (and sometimes in his backyard according to close neighbors) in his uniform smoking a cigarette, or yelling and cussing at people on his personal phone and shouting obscenities, or has a female friend pull in his driveway and disappears into the home for up to an hour, and I have seen him sitting in the Walgreens parking lot in his truck, (Dobson and Warner intersection) also on the phone yelling and cussing, and even on video chats or talking/texting while driving the truck . I now work remotely and have had to move my office to the opposite side of the house, into my kitchen so that I can work without his continuous disruption, which can be heard by consumers calling in. I AM NOT EVEN THE IMMEDIATE NEIGHBOR WHO ALSO WORKS FROM HOME. I cannot imagine her amount of disruption and she has young children with bedrooms right next to her! Several neighbors have similar complaints and some have even had to return to the office as a result of his disruptions. He also stomps his way through yards and foliage of other neighbors and tosses packages down, to avoid coming to the door and I am shocked at the behaviors allowed by your company, and if this is the standard your company allows, it is no shock that packages are often late, lost, and stolen. Please address your careless employee and please improve the standards that you hold for your drivers, as he is the face and representation of your company, and he is not the standard I would assume that you would like upheld. This complaint is relative of all of the neighbors on our street, and has come up in gatherings as a nuisance to the neighborhood. When the concerns have been directed to him/his family in person, he is very hostile and his family reacts similarly. Please address this nuisance.

While driving on the 285 east just before exit 18
The driver of truck #245231 trailer # bowz900801
Was driving erratically he not once used his signal to change lanes. I watched him for 6 miles driving unsafe. He proceeded to cut off cars making them hit their brake hard. This is not safe or professional I have video of this issue. I've been a professional driver for 20 years & this is not ok.

I sent a SAMSUNG watch valued at 349.91 to Best BUY warehouse 6/1/2021 thru ups 1Z30Y81R9094105611 I got a letter 6/2121 stating that the watch had been stolen just an empty box I called Best Buy credit center and they did a resolution and said it was my fault how can that be I sent it to Best Buy 600 PARK LOOP RD SHEPHERDSVILLE KY40165 PLEASE DO THE RIGHT THING AND PAY THIS