UPS

I came to ups to pick up my package at 5:45 pm at lady at the shipping counter said they are closed for pickups until 610pm but I looked on online and called they said they're open from 9 to 7 pm . Bad customer service… I asked the lady at shipping for the guys name that works at the pick up area she told me to ask him when I see him. So rude she also didn't want to give me her name to make a complaint..