UPS

I had a package shipped with UPS which I had taken to the nearest ups pick up to have it measured and shipped. which is a t CVS .

They said the package was to big to be kept there so I went home and printed the label online and paid for it. Several days late there was an additional charge to my debit card . This was back in May , I called explained the situation and was told I would receive a refund of $44.73 and they sent an email verify that I would receive it in 3-5 business days .Today is Oct 7th after repeated calls I still have no refund. When I went to the bank to dispute the charge UPS told the bank they refunded me already which never happened.

Annamaria Bamonte

1946 Wading River Manor RD

Wading River N.Y 11792

[protected]@optonline.net

I recently had the unfortunate opportunity to interact with UPS customer service, and I can confidently say that it was the worst customer service experience I've ever encountered. The frustration and disappointment I encountered during this process were unparalleled.

My issues began when I needed to track a package that was delayed and seemed to have gone missing in the UPS system. I reached out to their customer service hotline, hoping for a quick resolution. Unfortunately, my hopes were dashed as soon as I connected with one of their representatives.

The representative I spoke with seemed disinterested and unhelpful from the start. They provided vague and contradictory information about the whereabouts of my package, leaving me more confused than when I initially called. It was evident that they lacked the knowledge and training needed to address customer concerns effectively.

What made the experience even more infuriating was the long wait times on hold. I spent what felt like hours listening to automated messages and repetitive hold music before finally getting through to a representative, only to be met with apathy and a lack of assistance.

To make matters worse, when I requested to speak to a supervisor to escalate my issue, I was met with resistance and told that a supervisor wasn't available. This only added to my frustration and sense of powerlessness as a customer.

In the end, my issue remained unresolved, and I was left with no choice but to continue waiting and hoping for a miracle to happen with my package. UPS's complete lack of customer service professionalism, knowledge, and empathy has left me deeply disappointed and frustrated.

In summary, my experience with UPS customer service was abysmal. I wouldn't wish this level of frustration and disappointment on anyone. It's clear that UPS needs to invest in improving their customer service training and support systems to ensure that customers are treated with the respect and assistance they deserve. Until then, I would caution anyone relying on UPS for their shipping needs to be prepared for potential headaches and disappointments when seeking help from their customer service team.

I use to trust UPS to deliver whatever package I need to be delivered but not after my most recent missing package.

I can't see how a package weighing 10+ pounds disapper in mid air!

This my second such incident but thinking after a 2 year break things would have changed CERTAINLY NOT.

I know they stole that package somebody got a slight smell of that good Jamaican seasoning..opened the package and saw a box full of GOLD and stole it! This package was very personal to me and meant alot that the recipient received it.

Unnu too WICKED and God don't like ugly!

For the person or person that stole it eat your dalmatian, choke on that jerk seasoning and snacks and the other items in there!

If you're thinking of using UPS save yourself the heartache DON'T DO IT! find another company to ship with.

Hi My friend po kse ako na ngsend ng package sakanya at my laman din na cash worth of 5,000 dollars sa package hinaharang ng customs at humihinge ng 10k maliban pa dun nkapabigay na sya shipping airlines ng 2k para sa charges at 4k dahil ng overweight daw yung package last yung 10k na hinhinge dw ng customs. thru gcash nya po binayaran sana po matulungan nyo kaibigan ko.

Ups charged us $1,826.26 for wrong measurements through pay pal. Then proceeded to charge us $1,468.75 through ebay. They are only taking money from honest people. So we had one charge of $1,826.26 and another charge for $1,468.75. Taking from honest people but can't deliver a package without damaging it. I have seen workers throw the packages like nothing.

On 8/2/2023 Central Florida Marine shipped an insured part out on tracking #1ZR336520399784154. This part was shipped in the exact packaging as shipped from Yamaha to us.

Since then UPS has bounced us as well as the part. UPS not only damaged this part, they know they did when the part was 50 miles from the intended recipient.

Now after dragging this out for (44) days, they decline any responsibility for the damage, harm done to the customer, the driver that picked up the initial shipment signed for in with NO notes of any kind. The package was pristine as it was shipped to us from Yamaha, (BTW, Yamaha ships a few packages every day world-wide).

UPS's response's (verbally) to me , have been that of indignance, and total lack of empathy. CFM and the customer have both been wronged.

For the last few months, UPS delivery has been unreliable taking extra days without scanning and tracking history.

It is misrepresentation for the amount of money charged.

Not only the process centers do not scan, they also does not advance the shipping and letting my package sitting in the original scanning center without moving to the next stop.

Some of the UPS stores are providing horrible customer service, rude, unpleasant, and non-communicable!

UPS is charging unreasonable rates for all services.

It is unethical, unprofessional, illegal, and violating Federal Consumer Protection act.

I placed an order with the store for 2 day shipping. the package was picked up late the changed to a 5 day delivery instead of being shipped for the next following day. ordered on 8-30 for 9-1. Why was my 2day package picked up late and changed to a 5 day delivery when I did not pay for that. Why it was not delivered yesterday or today and is sitting in the warehouse until Tuesdays. Every time I use UPS there is an issue with shipping and me getting my pancakes?

UPS returned my package from Petco for no reason. Their claimed reason for return to sender was there was "either apartment number was missing or incorrect" but it was correctly indicated on the package.

UPS, at least, needs to provide at least a photo of the original package with no apartment number to prove that there was a missing apartment number.

They claim they have attempted to update the address, but there was no effort the sender received from UPS.

There WAS an apartment number on the package and that is why UPS did not even have to attempt to update the address.

My local depot is refusing to deliver packages to my house. Formerly, they used to say that my address didn't exist, even though its my USPS mailing address. Once that was sorted out and I had about a year of delivery bliss. Now they are saying my address is a border property to their delivery route, and manually changing my address to a non-existent address to force a neighboring depot to deliver my packages. The problem is, the address they are changing it to, doesn't exist and my packages go into a limbo. Sometimes bouncing between the two depots until they are ultimately returned to sender. I dread when anything is shipped via UPS at this point. It's like a secondary job to keep track of all of my packages and constantly contacting customer service to hopefully get my package before the contents are completely trashed. God forbid if someone ships me something perishable. I got one two weeks ago where the cold packs were actually radiating heat in the box.

Yesterday (8/18) I put in a request to have a UPS driver pickup from the shipper between 12-5pm EDT and deliver overnight. I paid $198 for a 5lb package and the driver never bothered showing. I called UPS and all of a sudden they have no record of my request but the [censored] definitely took my money. I scheduled a pickup due to security reasons and the cs agent tells me "well if the shipper has the label have them drop it off". No! Again I scheduled the pickup for security reasons! What isn't comprehendible about this.? I truly despise UPS from my heart - they are thieves.

A package worth $65 was stolen from in front of my door. Here is why that is UPS's responsibility.

I live in an apartment building. We have a room with Parcel Pending lockers. You need your key to enter the room, and when a package is delivered (correctly) Parcel Pending sends you a code via the app so that only the resident/recipient may open the lockers. USPS uses them with no issue. Most (though not all) Amazon drivers use them with no issue. There are multiple signs in the front of the building directing delivery drivers to use the Parcel Pending lockers. And yet, whenever UPS delivers something to me (which is rarely; I avoid using them since the experiences I've had with them have all been negative) they always leave it at my front door. So my belongings are left sitting out in the middle of a hallway for anyone to just take. Unfortunately the business I made the purchase from did not allow for delivery instructions to be added to my order, but UPS shouldn't need any. All drivers are made aware of the lockers by the property management. It would be better to even just leave it on the floor of the locked package room than to just drop it out in the open, especially since it was a large box. Plus, they delivered it at 7pm. I don't know if they rang the bell or not. I'm in for the night at that time. I could have had headphones on, been in the shower, etc. Where if they had just used the lockers like they're supposed to, I would have gotten a notification from the locker app, and the package would have been secure in the first place.

Unfortunately there's more. I filed a claim because it would have never been stolen had UPS followed directions. Five days later I've heard nothing, so I check the website and it says they couldn't reach me!? I've gotten no email, no texts. But I got a voicemail days ago from some random number. I get so many scam calls that I never answer the phone unless I know who it is (like most people. Maybe that's the point?). This voicemail is literally inaudible and/or in another language. The girl had a very thick accent, but more than that, she was so soft spoken that I cannot make out anything she is saying. I called the number back from my missed calls list, and the recording says it's a "non-working number" and gives a main customer service number (which is [protected] for anyone who needs it).

$65 is a lot of money to me. I am sick and tired of these huge companies not even doing the bare minimum anymore and raking in record profits in return. Yes it's about losing the money but just as much about the principle. Because like I said, in the few times I've ever used UPS, there has always been an issue, including when they just literally never delivered a package. To this day. Meaning I could have just thrown money away and gotten the same result. I'm so over being treated like crap as a consumer.

I had a phone and sim cart UPS shipped over to my address through 2nd day air set to arrive on my birthday.I worked facing the only entrance to my building and never saw a UPS truck pull up.Seven min it’s after reviving notification of delivered package including an extremely blurry image, I went outside my door and no package was left there.The package was also supposed to be signed for.I called UPS and they advised it must have been stolen.None of my neighbors were home nor did a UPS truck pull up to the front of the building as they usually do.I have also left packages for many weeks outside of my door while out of town and no one has ever touched my things.I spoke with someone from Sparks Glenco MD who kept denying it was them and stated that they would send me more proof that I never received.After hanging up with the woman that called this morning, I received footage from a neighbors ring camera showing their delivery person taking a pic of the package and then picking it back up and leaving with it.I contacted UPS to offer the footage and to get this resolved as I am now without a phone and phone service due to this and they refused to help me. I spent my entire birthday chasing this thing down, while they deny doing anything wrong to find out their delivery person stole it! Since they were unwilling to help, I will be filing a police report and letting them handle it.

Hello.

Are we writing about the same issue Called "box Sakura" ?

I've been writing with Wilson Johnson & Melley Walter for many months and it's not happening.

I want a refund of my paid shipping fee of $51200.

Melley Walter simply canceled the delivery.

Local UPS Address 7/F SINO AGRI-INVESTMENT TOWER No.58 Yao Yuan Road, Pudong District Shanghai 200126 China Mainland ; UPS Asia Pacific Region Office UPS.

This box is under "VVIP" home delivery.

resonsible ups agent is now Wilson Johnson not more "melley walter"

[protected]@gmail.com

2023.03.12

Good day Mr Robert Raay.

We are so sorry for the delay of your package not getting to you yet,reasons. The Germany immigration cooperation has turn down our delivery agent team twice

They are requesting we pay the Sum of 75,000 Euro as a fee charge

The stated demand is based on the content of the gold in your package .

Our management meeting with the head of the immigration yesterday Mr Albrecht for the negotiation of the price demands has agree to bring down the charge filed fee of 75,000 Euro to 68,350 Euro .

In the meeting it’s was stated by Mr Albrecht that this reconsideration refiled is based on the good repetitions of the UPS delivery agency .

Mr Raay we are sorry to inform you that the UPS agency can only pay the sum of 15,000 Euro ..

Please kindly get back to us as soon as this message get to you .

Thanks for your understudying your safe delivery is our priority,

UPS delivery agency

2023.03.13

Good-day Mr Raay .

Your request was discussed in our board meeting early this morning as it was requested by you.

We are so sorry to inform you that it’s against the rules of the UPS delivery agency company for our customers package to be opened by the company staff.

Am so sorry to inform you that there’s nothing I can do

We are only trying to keep to the rules of our logistic organization for a security reasons .

Thanks for your understanding with us

Your safe delivery is our priority,

UPS delivery agency .

I have had multiple issues with this location. They have lied to me multiple times whether that is saying that they had an issue with the weather when it was beautiful outside or that they attempted to deliver when there was no attempt at all. I cannot get ahold of anyone at the location and the corporate reps lie for them about delivery that day. I have had deliveries that have gone "missing" or show up damaged. The packages do not arrive in a timely manner at all. Weve had where the driver purposely drives past our house when they are supposed to deliver a package that day. I am so tired of this happening.

6/30/2023 paid $11.76 to mail a letter containing confidential info to my accountant, Signature REQ.

The UPS store in a staples location on Lexington Ave NY

The claims dept contacted me to let me know the letter was lost 7/14/23 . I opened a claim and investigation. The claims dept got back to me saying the investigation was complete and no letter was found.

They offered to refund my shipping cost. I explained to them the the data in the envelope is much more valuable then the shipping cost. UPS needs to have better security measures in place for lost confidential packages and paperwork.

I also requested a copy of the investigation and they declined. How do I know that the investigation was through? How do I know if the investigator contacted the driver? I should be able to receive a copy of the investigation.

Im at a lost for how negligent the company is, I reopened the investigation today 8/9/23.

Tracking: 1Z5AR0930303406158

I really hope the letter is found.

As of now my identity is compromised while in the care of the carrier.

This ups driver just screamed at me. Backed his truck into my driveway, and gave me the finger. This is completely unsafe, and if my concrete is cracked, who is going to pay for the damage?

How you would think it's okay to employ a person like this is beyond me.

I don't want him anywhere near me or my property. He needs to not be in public if this is how he treats women for no apparent reason.

It s from the 10th we re waiting this account

To be marked as PVA!.. It s a month!

After ups moved us into a new account without asking us and without reporting into the new one that we already were benefiting of PVA since September 2022 on the previous account ;

after we ve been chasing ups for months asking to sort it out,

After our email have been bounced from department to department and time passed on while you ups kept filing invoices without solving the issues,

after rhe first invoice dates 20/06/23 has been turned into a credit note and added to PVA, after “finally” the email from PVA stated that PVA has been added to this new account, why you ups want to force us to pay for those invoices dates AFTER the 10th of July? Without any reasonable explanation, just

“Shippings have been closed”, while the last invoice is dated July 25th?

Should we stop our business in the meantime you ups have the decency of marking us as PVA? Or how long should we still wait for it?

Aren’t months off chasing and loss of money from our side enough?

we now want a full report with explainations, reasons, and dates of why invoices after the 10th July Have to be paid and why nothing has been done to sort all these issues we reported to you and all your departments on time?

Considering we ve been chasing you ups for moths, and all its departments about PVA since early June!

UNCOMPETENT, UNPROFESSIONAL, WORST OF THE WORST SERVICE

The worst service ever. Disgusting. ZERO RESPONSE. ZERO ACCOUNTABALITY. I was sent a gauge set for a CBX Honda motorcycle by a friend in the USA. The parcel is of no financial value, but hard to find part needed for a restoration project. The next thing I find out the parcel is at the state warehouse. I tried to get more info from Moeketsi Moholi on the process forward. She forwards the correspondence to Azola Ndamane with a comment “Is there anyway you can make this client understand?” Still waiting for an invoice from Azola Ndamane. The next correspondence is from Melissa Naidoo via email. I tried 17 times to speak to her. Getting al sort of usual excuses from the reception, in a meeting, will phone back, out of office and even that her office has moved and I could only correspond via email.

Why must I pay the R 5000. Plus R10 per day for this ***********, unprofessional even worse service than the SAPO.