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1.4 2063 Reviews

UPS Complaints Summary

202 Resolved
1849 Unresolved
Our verdict: With UPS's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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UPS reviews & complaints 2063

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5:57 pm EDT
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UPS - UPS driver for Indian Mountain Road, Harrison, ID 83833

First off about 2 1/2 years ago our driver came with packages, I put my arms over the fence to get a package and he proceeded to throw it on the ground breaking it. Still have the broken light. He threatened me stating I would be sorry, several times. To this day he has not come near our home and has gotten better about putting packages behind a sign about...

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7:55 pm EDT
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UPS Delivery

Ups keeps delivering my packages of live plants to the wrong address. Currently I have 3 in route and 1 got delivered 2 times to the incorrect address. Luckily an older man at the wrong address saw the box, took it to the UPS store and then they re-delivered it to him again. So, he walked the package down the street to me and on the box, my correct address was on it. He even taped a second note in bold permanent ink with my correct address on it. Now I'm extremely worried about the 3 packages of live plants that are in route. I called and they said "it will be fixed" but then when I checked the tracking, it said re-routed per recipients instructions. I have a feeling they are going to get it severely wrong again. But now I have learned to NEVER use them again or try my hardest not too for deliveries.

Claimed loss: 150.00

Desired outcome: That they deliver to the correct address listed on the packages.

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3:19 pm EDT
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UPS - Stolen delivery

I was expecting UPS to come to my house to pick up a package they damaged in transit, coming from Thailand. They were informed I wasn't going to be home to release the damaged package for a week . They sent the driver, even though they new I wasn't going to be home, 2 times. At the same time, I was expecting another package, from a totally different...

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12:41 pm EDT
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UPS - Lost package

UPS lost my package one year ago, I sent it on the 05/10/2022 from France and it was supposed to arrive on the 11/10/2022. I didn't receive any message that it was delivered. On the 17/10/2022 I checked on the website and it was said that it was there. My boyfriend went there and it wasn't. I checked again and it seems that someone took my package without...

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7:48 am EDT
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UPS Delivery delays/broken products

On October 11, I ordered a phone from Boost Mobile, and it was shipped to the wrong location. If this was the first or second time, I might say it’s a coincidence, but since it was the fourth time, it’s a pattern. The same thing happened with my last three orders, and one of them was a computer that when delivered, the box was opened and the screen smashed.

When I call them to get resolution, I’m am consistently gaslit and offered no help. They refuse to connect me to a supervisor and hang up on me. I have all of these conversations recorded. They need to be held accountable.

Desired outcome: I want them to take accountability for the fact that they are doing this on purpose.

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6:04 pm EDT
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UPS - Speeding driver

There are UPS drivers, that are speeding through our neighborhood, right past and 25 MPH flashing sign, in fact they are traveling over 35 because the sign won't flash any higher speed than that. But there are 2 very clear NON FLASHING signs that say 25 MPH. The road is very narrow, so speeding is putting everyone at Risk! I just reported this via your...

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1:37 pm EDT
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UPS unauthorized credit card charge

I had a package shipped with UPS which I had taken to the nearest ups pick up to have it measured and shipped. which is a t CVS .

They said the package was to big to be kept there so I went home and printed the label online and paid for it. Several days late there was an additional charge to my debit card . This was back in May , I called explained the situation and was told I would receive a refund of $44.73 and they sent an email verify that I would receive it in 3-5 business days .Today is Oct 7th after repeated calls I still have no refund. When I went to the bank to dispute the charge UPS told the bank they refunded me already which never happened.

Annamaria Bamonte

1946 Wading River Manor RD

Wading River N.Y 11792

[protected]@optonline.net

Desired outcome: Would like to get my money back.

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9:32 am EDT
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UPS - A disappointing experience with ups customer service

I recently had the unfortunate opportunity to interact with UPS customer service, and I can confidently say that it was the worst customer service experience I've ever encountered. The frustration and disappointment I encountered during this process were unparalleled. My issues began when I needed to track a package that was delayed and seemed to have gone...

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12:14 am EDT
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UPS 10lbs+ package went missing! Stolen!

I use to trust UPS to deliver whatever package I need to be delivered but not after my most recent missing package.

I can't see how a package weighing 10+ pounds disapper in mid air!

This my second such incident but thinking after a 2 year break things would have changed CERTAINLY NOT.

I know they stole that package somebody got a slight smell of that good Jamaican seasoning..opened the package and saw a box full of GOLD and stole it! This package was very personal to me and meant alot that the recipient received it.

Unnu too WICKED and God don't like ugly!

For the person or person that stole it eat your dalmatian, choke on that jerk seasoning and snacks and the other items in there!

If you're thinking of using UPS save yourself the heartache DON'T DO IT! find another company to ship with.

Desired outcome: No compensation could make me feel better than my recipient receiving their package. I'm truly 💔

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10:03 pm EDT
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UPS Package

Hi My friend po kse ako na ngsend ng package sakanya at my laman din na cash worth of 5,000 dollars sa package hinaharang ng customs at humihinge ng 10k maliban pa dun nkapabigay na sya shipping airlines ng 2k para sa charges at 4k dahil ng overweight daw yung package last yung 10k na hinhinge dw ng customs. thru gcash nya po binayaran sana po matulungan nyo kaibigan ko.

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2:32 pm EDT
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UPS Billing

Ups charged us $1,826.26 for wrong measurements through pay pal. Then proceeded to charge us $1,468.75 through ebay. They are only taking money from honest people. So we had one charge of $1,826.26 and another charge for $1,468.75. Taking from honest people but can't deliver a package without damaging it. I have seen workers throw the packages like nothing.

Desired outcome: I would like a refund.

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12:26 pm EDT
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UPS Undelivered, damaged, and finally returned, now claim denied, package shipped with insurance.

On 8/2/2023 Central Florida Marine shipped an insured part out on tracking #1ZR336520399784154. This part was shipped in the exact packaging as shipped from Yamaha to us.

Since then UPS has bounced us as well as the part. UPS not only damaged this part, they know they did when the part was 50 miles from the intended recipient.

Now after dragging this out for (44) days, they decline any responsibility for the damage, harm done to the customer, the driver that picked up the initial shipment signed for in with NO notes of any kind. The package was pristine as it was shipped to us from Yamaha, (BTW, Yamaha ships a few packages every day world-wide).

UPS's response's (verbally) to me , have been that of indignance, and total lack of empathy. CFM and the customer have both been wronged.

Desired outcome: Reimbursement of the damaged part & the shipping, and worthless insurance.An apology would be nice, but not required.

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12:23 am EDT
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UPS Harrassment, Intentional hold my package and sent back to sender for no reason

A UPS store employee harassed me when I went to the store to pick up my package. And then, they sent back my package to the sender for no reason. They claimed there was an incorrect address on the package, not able to deliver it, but I checked with the sender and confirmed there was no error on the label they made. They held my package for nine days at the UPS store for no reason, claiming they had made some effort to get the correct address to deliver, but neither the sender nor I received any contact from UPS.

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8:22 pm EDT
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UPS Frequent delay services for what I paid for

For the last few months, UPS delivery has been unreliable taking extra days without scanning and tracking history.

It is misrepresentation for the amount of money charged.

Not only the process centers do not scan, they also does not advance the shipping and letting my package sitting in the original scanning center without moving to the next stop.

Some of the UPS stores are providing horrible customer service, rude, unpleasant, and non-communicable!

UPS is charging unreasonable rates for all services.

It is unethical, unprofessional, illegal, and violating Federal Consumer Protection act.

Desired outcome: I like to have reports of investigation of the frequent delays and perhaps some refunds of the shipping charges I paid.

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5:14 pm EDT
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UPS Shipping

I placed an order with the store for 2 day shipping. the package was picked up late the changed to a 5 day delivery instead of being shipped for the next following day. ordered on 8-30 for 9-1. Why was my 2day package picked up late and changed to a 5 day delivery when I did not pay for that. Why it was not delivered yesterday or today and is sitting in the warehouse until Tuesdays. Every time I use UPS there is an issue with shipping and me getting my pancakes?

Desired outcome: correct your shipping and pick up. If i knew this company used UPS I would not have ordered my item through them. There is always an issue with UPS.

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jashet
Scottdale, US
Oct 14, 2023 7:51 am EDT
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Completely agree! I have had the same experience and I too will purposely not order from a company if I know they use UPS for delivery. They are the worst! I truly think they do this to certain people on purpose. One or two times is a coincidence. Four or five consecutive mess ups is a pattern.

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5:56 am EDT
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UPS UPS returned my package to sender for no reason.

UPS returned my package from Petco for no reason. Their claimed reason for return to sender was there was "either apartment number was missing or incorrect" but it was correctly indicated on the package.

UPS, at least, needs to provide at least a photo of the original package with no apartment number to prove that there was a missing apartment number.

They claim they have attempted to update the address, but there was no effort the sender received from UPS.

There WAS an apartment number on the package and that is why UPS did not even have to attempt to update the address.

Desired outcome: I would appreciate a response from UPS. Here is the tracking number for the original package: 1Z5V69370303706003Please, at least, prove to me that there was no apartment number.

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Update by Tshe.Tshe
Sep 02, 2023 6:52 am EDT

On August 5, 2023, I stopped by the UPS store to pick up my package with the UPS sticker the UPS guy left on my apartment door.

There were some difficulties for me to prove the package belonged to me since the first name on the package and the name on my ID were different and the address was also different because I recently moved to the new address.

I had to pull out the original email from my phone, but the email account was not connected to my phone, so there was another difficulty.

I asked the employee called "John" whether I could print out the email from my home computer, but he said that is not acceptable because they cannot accept any copy, and email print is considered a copy.

So, I asked whether I could forward the original email with the tracking number to my email account that was connected to my phone, and John initially said yes, but after I questioned him how a digital copy (forwarded email) is acceptable, while print out (physical copy) is not, he changed his mind to not to accept a forwarded email as a prove of identity. He said, "Because you questioned, now it is not acceptable."

He said, "Either you bring me a letter with the address on it or show me the email with the tracking number on your phone, otherwise it will be returned to the sender."

He was not being any helpful but acting as if he had great power.

I struggled at the store for half an hour to find a way to show him something. I came up with the idea that I could log into my Amazon account and show him the history of 'my order.' I managed to log in to my Amazon account (my phone screen was broken which was the main reason I could not connect the email to my phone.), and showed him that. He accepted it. I still wonder, how come print of email is not acceptable because of the chance I hacked into someone else's email and claimed it to be mine (this is what exactly John said for the reason why he cannot accept the printout) while logging in Amazon account and how to show him the 'my order history' is acceptable. The chance of 'hacking someone else's account is the same because the Amazon account I showed him was not even under my name. I did not question him at the time out of fear that he would change his mind to not accept it anymore because I questioned him.

After he said, "OK you are good now" and brought the package to me. I said, "Thank you", but he did not say anything back. There was total silence while eye contacting me. I found that a little weird, but I turned back and walked toward the door. As soon as I pushed the door and walked out, I heard John shout at me, "Have a good day, it's not that hard."

I did not understand why he was doing that. When I turned back to find out what was going on, there was another customer behind me and she said, "he is insulting you."

I felt it, too. I was insulted and embarrassed. I decided to walk back in and asked John, why he did that. He was just looking at me and said, "What" as if he did not expect me to have a gut to walk back in to ask him the question.

I asked him why is it so hard for him to be kind. He was waving his shoulder and said nothing. I asked him for his supervisor, and he said "She is not here today and will be back on Monday." It was Saturday, and he sounded he was happy to say that.

UPS needs to train its employees in some appropriate attitude toward customers.

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9:41 pm EDT

UPS My local depot is refusing to deliver packages to my house.

My local depot is refusing to deliver packages to my house. Formerly, they used to say that my address didn't exist, even though its my USPS mailing address. Once that was sorted out and I had about a year of delivery bliss. Now they are saying my address is a border property to their delivery route, and manually changing my address to a non-existent address to force a neighboring depot to deliver my packages. The problem is, the address they are changing it to, doesn't exist and my packages go into a limbo. Sometimes bouncing between the two depots until they are ultimately returned to sender. I dread when anything is shipped via UPS at this point. It's like a secondary job to keep track of all of my packages and constantly contacting customer service to hopefully get my package before the contents are completely trashed. God forbid if someone ships me something perishable. I got one two weeks ago where the cold packs were actually radiating heat in the box.

Desired outcome: For UPS to stop the address change on my packages. I don't care who delivers it, just leave my address alone so I can get it quickly, undamaged, and without a million emails and calls to customer service!

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5:54 pm EDT
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UPS Driver not picking up a scheduled delivery

Yesterday (8/18) I put in a request to have a UPS driver pickup from the shipper between 12-5pm EDT and deliver overnight. I paid $198 for a 5lb package and the driver never bothered showing. I called UPS and all of a sudden they have no record of my request but the [censored] definitely took my money. I scheduled a pickup due to security reasons and the cs agent tells me "well if the shipper has the label have them drop it off". No! Again I scheduled the pickup for security reasons! What isn't comprehendible about this.? I truly despise UPS from my heart - they are thieves.

Desired outcome: Pickup my package and deliver it like I paid for!

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12:01 pm EDT
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UPS Package delivery

A package worth $65 was stolen from in front of my door. Here is why that is UPS's responsibility.

I live in an apartment building. We have a room with Parcel Pending lockers. You need your key to enter the room, and when a package is delivered (correctly) Parcel Pending sends you a code via the app so that only the resident/recipient may open the lockers. USPS uses them with no issue. Most (though not all) Amazon drivers use them with no issue. There are multiple signs in the front of the building directing delivery drivers to use the Parcel Pending lockers. And yet, whenever UPS delivers something to me (which is rarely; I avoid using them since the experiences I've had with them have all been negative) they always leave it at my front door. So my belongings are left sitting out in the middle of a hallway for anyone to just take. Unfortunately the business I made the purchase from did not allow for delivery instructions to be added to my order, but UPS shouldn't need any. All drivers are made aware of the lockers by the property management. It would be better to even just leave it on the floor of the locked package room than to just drop it out in the open, especially since it was a large box. Plus, they delivered it at 7pm. I don't know if they rang the bell or not. I'm in for the night at that time. I could have had headphones on, been in the shower, etc. Where if they had just used the lockers like they're supposed to, I would have gotten a notification from the locker app, and the package would have been secure in the first place.

Unfortunately there's more. I filed a claim because it would have never been stolen had UPS followed directions. Five days later I've heard nothing, so I check the website and it says they couldn't reach me!? I've gotten no email, no texts. But I got a voicemail days ago from some random number. I get so many scam calls that I never answer the phone unless I know who it is (like most people. Maybe that's the point?). This voicemail is literally inaudible and/or in another language. The girl had a very thick accent, but more than that, she was so soft spoken that I cannot make out anything she is saying. I called the number back from my missed calls list, and the recording says it's a "non-working number" and gives a main customer service number (which is [protected] for anyone who needs it).

$65 is a lot of money to me. I am sick and tired of these huge companies not even doing the bare minimum anymore and raking in record profits in return. Yes it's about losing the money but just as much about the principle. Because like I said, in the few times I've ever used UPS, there has always been an issue, including when they just literally never delivered a package. To this day. Meaning I could have just thrown money away and gotten the same result. I'm so over being treated like crap as a consumer.

Desired outcome: I would like my money refunded. I submitted a complaint with an itemized receipt of my order, as well as screenshots of the order confirmation and receipt itself, so they have the information necessary to do that.

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11:18 am EDT
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UPS Delivery

I had a phone and sim cart UPS shipped over to my address through 2nd day air set to arrive on my birthday.I worked facing the only entrance to my building and never saw a UPS truck pull up.Seven min it’s after reviving notification of delivered package including an extremely blurry image, I went outside my door and no package was left there.The package was also supposed to be signed for.I called UPS and they advised it must have been stolen.None of my neighbors were home nor did a UPS truck pull up to the front of the building as they usually do.I have also left packages for many weeks outside of my door while out of town and no one has ever touched my things.I spoke with someone from Sparks Glenco MD who kept denying it was them and stated that they would send me more proof that I never received.After hanging up with the woman that called this morning, I received footage from a neighbors ring camera showing their delivery person taking a pic of the package and then picking it back up and leaving with it.I contacted UPS to offer the footage and to get this resolved as I am now without a phone and phone service due to this and they refused to help me. I spent my entire birthday chasing this thing down, while they deny doing anything wrong to find out their delivery person stole it! Since they were unwilling to help, I will be filing a police report and letting them handle it.

Desired outcome: I would like an apology for what has transpired because I spent my entire birthday handling this and they were wrong.Their delivery person stole it !

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UPS Customer Reviews Overview

UPS is a global leader in logistics and transportation services, providing reliable and efficient delivery solutions to businesses and individuals worldwide. With a strong focus on customer satisfaction, UPS has received numerous positive reviews from satisfied customers.

One of the most notable strengths of UPS is its extensive network of delivery options, including ground, air, and ocean freight services. Customers appreciate the flexibility and convenience of these options, as well as the speed and reliability of UPS's delivery times.

Another key advantage of UPS is its advanced tracking and monitoring systems, which allow customers to easily track their shipments in real-time and receive updates on delivery status. This feature is particularly valuable for businesses that rely on timely and accurate delivery of goods.

In addition to its delivery services, UPS also offers a range of value-added services, such as packaging, printing, and mailbox services. These services are designed to help businesses streamline their operations and improve efficiency, while also saving time and money.

Overall, UPS has earned a reputation as a reliable and trustworthy logistics partner, with a strong commitment to customer satisfaction and a wide range of delivery and value-added services to meet the needs of businesses and individuals alike.

UPS In-depth Review

Website Design and User Experience: The UPS website is well-designed and user-friendly. The layout is clean and intuitive, making it easy to navigate and find the information you need. The search function is efficient, allowing users to quickly locate specific services or track packages. Overall, the website provides a seamless user experience.

Range of Services Offered: UPS offers a comprehensive range of services to meet various shipping needs. From domestic to international shipping, they provide options for both individuals and businesses. Their services include express delivery, ground shipping, freight services, and specialized solutions for specific industries. With such a wide range of services, UPS caters to diverse shipping requirements.

Shipping Options and Pricing: UPS offers flexible shipping options to accommodate different budgets and delivery timelines. They provide various delivery speeds, including next-day, 2-day, and ground shipping. The pricing is competitive, and they offer transparent cost calculators to estimate shipping expenses. Additionally, UPS offers discounted rates for frequent shippers and businesses, making their services cost-effective.

Tracking and Delivery Updates: UPS provides excellent tracking and delivery updates. Their online tracking system allows users to monitor the progress of their shipments in real-time. They provide detailed information about the package's location, estimated delivery date, and any exceptions or delays. UPS also offers email and SMS notifications to keep customers informed about their package's status, ensuring a hassle-free shipping experience.

Customer Support and Communication: UPS offers reliable customer support and effective communication channels. Their customer service team is responsive and knowledgeable, assisting customers with any queries or concerns. They provide multiple contact options, including phone, email, and live chat. UPS also offers a comprehensive FAQ section and self-help resources on their website, ensuring customers can find answers to common questions easily.

Reliability and Timeliness of Deliveries: UPS is known for its reliability and timely deliveries. They have a strong track record of meeting delivery deadlines and ensuring packages arrive on time. With their extensive network and efficient logistics, UPS consistently delivers packages within the estimated timeframe. Customers can rely on UPS to handle their shipments with care and deliver them promptly.

International Shipping and Customs Handling: UPS excels in international shipping and customs handling. They have a global presence and offer seamless shipping solutions to over 220 countries and territories. UPS provides assistance with customs documentation, ensuring smooth clearance at international borders. They also offer specialized services for international shipments, such as customs brokerage and trade compliance solutions.

Packaging and Handling of Goods: UPS prioritizes the proper packaging and handling of goods. They provide guidelines and resources to help customers pack their shipments securely. UPS offers various packaging options, including their own branded packaging materials. Their trained staff ensures that packages are handled with care to prevent damage during transit, giving customers peace of mind.

Insurance and Claims Process: UPS offers insurance options to protect shipments against loss or damage. They provide coverage based on the declared value of the package. In the unfortunate event of a loss or damage, UPS has a straightforward claims process. Customers can file claims online and track the progress until resolution. UPS strives to provide fair compensation for any valid claims, ensuring customer satisfaction.

Sustainability and Environmental Initiatives: UPS is committed to sustainability and environmental initiatives. They actively work towards reducing their carbon footprint through various measures, such as optimizing delivery routes, using alternative fuels, and investing in eco-friendly technologies. UPS also offers carbon-neutral shipping options, allowing customers to offset the environmental impact of their shipments.

Overall Customer Satisfaction and Reviews: UPS has a strong reputation for customer satisfaction. They consistently receive positive reviews for their reliable services, timely deliveries, and excellent customer support. Customers appreciate the convenience and efficiency of UPS's shipping solutions. With their commitment to quality and continuous improvement, UPS remains a trusted choice for individuals and businesses alike.

How to file a complaint about UPS?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with UPS. Make it specific and clear, such as "Delayed Delivery" or "Damaged Parcel."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with UPS. Mention key areas such as:

  • Service issues: Delays, lost packages, or delivery errors.
  • Customer service interactions: Responsiveness, attitude, and resolution efforts.
  • Product handling: Condition of the package upon arrival.
  • Billing and charges: Any discrepancies or unexpected fees.
Include specifics of any transactions, tracking numbers, dates, and locations. Describe the nature of the issue, steps you took to resolve it with UPS, and the company's response. Explain how the issue has personally affected you, such as missed deadlines or financial loss.

5. Attaching supporting documents: Attach any relevant documents such as receipts, photos of the package, correspondence with customer service, etc. Be cautious not to include sensitive personal information.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses incurred, and the 'Desired Outcome' field to clearly state what resolution you are seeking from UPS, whether it's a refund, an apology, or any other specific action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is realistically stated.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you receive a confirmation that your complaint has been successfully submitted.

9. Post-Submission Actions: Keep track of your complaint by regularly checking for any updates or responses from UPS on ComplaintsBoard.com. Be prepared to engage in further communication if necessary.

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Phone numbers

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