We were scammed into this time share in disguise soon after arriving at the airport in Costa Rica. Unfortunately, we did not do our due diligence and read the reviews but instead got tricked into purchasing one of their expensive timeshare/vacation packages by their high pressure salesmen who deceptively said we could cancel anytime but neglected to mention the cancellation fee of 50% of contract. Nevertheless, after signing up for this program with $2700 down payment and paying monthly $250 monthly for 4 months, my wife was diagnosed with a brain tumor, hospitalized and suffered a cardiac arrest which resulted in severe brain damage, and leaving here currently in a vegetative state on a ventilator. Contacted this company about cancelling and the heartless supposedly Quality Assurance rep Deyana Peraza pretty much disregarded my tragic and devastating circumstances, and still demanded payment of cancellation fee. She was extremely rude, disrespectful, uncaring, unapologetic, and was concerned about nothing other than collecting the cancellation fee and even threatened me with company lawyers if I write a negative review. I advised them them I'm not paying because I can't afford it, 1st of all, and I would not give this coldhearted scam of a company one more cent of my money after the extreme rudness experienced from Deyana especially.
Desired outcome: Cancel my membership
This complaint has been resolved automatically due to user's inactivity.