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Yatra Online Customer Care Service


Yatra Online Pvt Ltd

11th Floor, Tower B, Unitech Cyber Park, Sector 39
India - 122001

Customer Support Phone Numbers

1860 200 0800(Domestic Flights) 4 1
1860 200 0500(International Flights) 0 0
1860 200 1800(Domestic Holidays) 1 3
1860 200 0900(International Holidays & Hotels) 0 2
1860 200 1000(Domestic Hotels) 0 0
+91 955 580 0800(Customer Service) 7 4
Based in Gurgaon, India, is a one-stop-shop for all travel-related services. A leading consolidator of travel products, it provides reservation facility for more than 36,000 hotels in India and over 500,000 hotels around the world. Through continued excellence in providing travel solutions, responses to booking travel online through Yatra have also reached new heights with the company doing 20,000 domestic tickets and 7500 hotels and holiday packages a day.

Yatra Online Complaints & Reviews

Yatra Online / tickets partially booked and being asked for more money to complete booking

Allfloss on Jan 12, 2019

I booked a multi city route with involving three cities. They booked 2 flights out of three, and mentioned that they would call me back in 2-3 hours to have this sorted. They did not call. I called them the next day to check the status and they asked me to either get a partial...

Yatra Online / hotel stay

K Pujara on Dec 18, 2018 is a cheat company. I booked for executive room in 3 star hotel in ahmedabadand paid online. I got hotel voucher and confirmation from After travelling for 800km, when I reached to the hotel at 11pm, the hotel denied my booking. After an hour of waiting on call with yatra...

[Resolved] / hotel booking

Madhu Balakrishnan on Dec 2, 2018

I was booked in to Hotel Ashlesh in Manipal for 16th Nov 2018 night (Yatra booking reference number 1309884420828). Booking was done on 13th Sept (through my son's Yatra account). I was unceremoniously shunted out to a smaller hotel with no facilities and a much poorer room, quoting...

Yatra Online / never book hotel with

chetan shirore on Nov 6, 2018

I booked hotel through The following are the details. Date of booking: 20-Oct-2018 Reference Number - 2010865364240 Hotel Confirmation Number - YAT0005812311 Name of Hotel: Haveli Backwater Resort by Club Oxygen, Alleppey, Kerala Booking Details: Check In, Fri, 26 Oct 2018 |...

[Resolved] Yatra Online / yatra support was not replying me to one mail

Akshay Malhotra1996 on Oct 29, 2018

I'm still waiting from 5 days for you reply but still condition is that your company is relaxed and not even reply to my email. Same issue again I'm try to book ticket but again ticket is not booked and ecash was deducted from my account reference no are 2310854110666, 2410886314528 seriously...

[Resolved] Yatra Online / wrong transfer of fund to icici bank a/c at delhi branch of

Kumar Bakery on Oct 25, 2018

We have a good transaction with you previously. We have wrongly transferred Rs.5000/- to ICICI Bank A/c No. 01246409960 At Delhi Barakhamba Branch on 24.10.2018. Please refund the same at the earliest. Kumar Bakers, Broadway, Perumbavoor, Ernakulam Dist, Kerala. Pin - 683542. 0484-2529919. Our SBI A/c No.30888894538 IFSC Code SBIN0008661 Branch : Perumbavoor.

[Resolved] Yatra Online / hotel booking - wrong room

Pratim on Oct 12, 2018

We recently booked 3 comfort AC rooms for a holiday at Yelagiri. However after payment the confirmation email that we received indicated our booking for "Non AC" rooms. We immediately informed Yatra about this goof up at their end. We have got no commitment from them to try and address thi...

[Resolved] Yatra Online / yh4474836: yatra missed to cover few places in my andaman trip

dushyanth.bommana on Oct 3, 2018

Hi Team, *Very veryyy Disappointment Andaman trip I had* Team Yatra failed to cover few places as they mentioned as per the Day wise Itineraryz. AS per the plan below are Day2 and Day3 details. Day 2 Port Blair to Havelock - Elephant Beach Our staff drops you to the Jetty from where you...

[Resolved] Yatra Online / unprofessional service

prabhu paulsamy on Sep 26, 2018

Yatra I Booked bus ticket through Yatra from chennai to bangalore on 25.09.18. @ 23.00 Hrs (.premium service )in SMPK Tours & Travels, boarding at koyambedu for an amount of Rs.1120 Details are furnished below: booking reference is 2509844341167. Bus PNR: 7808181969346. Operator pnr...

[Resolved] Yatra Online / refund not received

Narendra_Korba on Aug 27, 2018

A holidays package tour to Europe (Flavors of Europe) was booked on 21st july 2018 vide reference no. YH4349424/YA:13563147 to start the trip on 1st Sep 2018 and online payment of Rs.60000.00 was made vide ref no.IGADZYOVA6. The payment was acknowledged by yatra's executive Mr. Kumar...

[Resolved] / fraud

Ekta1 on Aug 25, 2018 is a fraud company. They don't get business; hence, they earn money via different ways. I was booked for a Europe trip. After making the booking payment of Rs. 60000, I stopped getting calls from agents. It won't be out of place to mention that till the time I made the payment, I...

[Resolved] Yatra Online / mauritius package

jimmy singla on Aug 24, 2018

Booked package from sales team Sanjana, ( Direct No: 01243040500 extNo 2480) It's very unfortunate, I am keep getting false promises regarding my refund. It's already been 17 days since refund process has been initiated by Again 7-8 working days more has been demanded. Everytime...

[Resolved] Yatra Online / insensitive behaviour and lack of response

Fidvi on Jun 25, 2018

RE: 'YA: 10003505' 'YA:010-003-505' - Singapore Holidays We had booked a private package for Singapore for my in-laws for 4 nights 5 days which included airport transfers, hotel & sight seeing. Unfortunately within 24 hours of reaching to Singapore my father in law's health condition...

[Resolved] / unethical behaviour

radha01 on Jun 25, 2018

This is the worst online travel site ever. I was looking for an international package, the first customer representative said unless and until i send him the tickets, he would not provide me any sample package. then I called another representative and he just told me a tentative rate but...

Yatra Online / avoid for hotel booking

Chhetrapal Singh on Jun 23, 2018

Dear Yatra team, I am not satisfied the services and the responses given by you. Yes, I had cancelled my booking, but before cancellation i request Yatra team to cancel and refund my amount, just because of lack of basic amenities(Water problem) and security issues (Protest by local...

[Resolved] Yatra Online / flight tickets

Hemanth007 on May 30, 2018

I booked a 3 each ticket cost 1250 nd some additional charges applyed of flight tickets nd i cancelled due to my personal problems but no amount will be refunded to my account I called spicejet airline customer care they tell total cancellation charges 3000 of 5000 u will refund 2000 from...

[Resolved] Yatra Online / money not reached the second party account

Pankaj madan on May 28, 2018

I did a transaction of 891 darams on 25th day but the second party is saying they have not received the money on see your sms also dear customer, you made a purchase of aed 819.23 at yatra online pvt. ttd., gurgaon using card: 2004. avl. limit aed 32394.77 send me full details if the money...

Yatra Online / yh4075473

Haider Shakeel Rizvi on May 3, 2018

I had booked a customised package to Thailand . I paid 70000 and was promised to get all facilities. But I experienced horrible facilities. Even I was asked to pay extra for hotel stay amounting to 2000 Baht. As I was outsider and was not having knowledge of the area I had to accept their...

[Resolved] Yatra Online / hotel

ranjanjha95 on Apr 26, 2018

Hi, This is worst ever online booking site I have gone through, although the first time I have used Yatra and will never use and alert my kin to not use such [censored] service. This is not the first booking you have canceled. Please check my booking history. FYI, booking Ref Number No...

Yatra Online / money deducted from bank account.

Philip Lobo on Apr 8, 2018

While we booking Seashore Residency in Thrissur dated 2 April 2018 through yatra online during the process the message displayed there is some technical error and hotel not booked successful. We got massage in the mobile money deducted to yatra online. 3rd April 2018 we checked in bank...