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3.8 584 Reviews

Getaroom Complaints Summary

398 Resolved
184 Unresolved
Our verdict: With a good resolution rate, Getaroom generally handles customer issues well. However, it’s important to be proactive. Familiarize yourself with their processes and services. Reading through various customer experiences will provide valuable insights into how they handle complex issues.
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Getaroom reviews & complaints 584

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4:17 pm EDT
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Getaroom Days Inn has no connection to this company

Thought I was reserving a room for night at Days Inn from my phone on March 12, 2024 but when I got to hotel, they had no record of the reservation or payment I had made! Also, I was charged for 2 people to stay, but it was only me, a much lesser charge at $89. I had to submit my credit card for charges at Days Inn since they had no clue who had received payment, then discovered a $137.36 charge from this site on my Discover activity besides the "true" Days Inn hotel charge. The hotel has no idea who this company is! You are wrongfully representing hotel reservations and I need a refund!

Claimed loss: $137.36

Desired outcome: Refund!

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4:27 pm EST
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Getaroom Refund and Customer Service

We booked a room through what seemed to be the hotel website. Once we clicked book we realized that was not the case because they charged more than what was advertised. After involving the actual hotel themselves and all of the "partners" involved -which was additionally a total nightmare, we were told we were going to be refunded the charge we had on our account. That was over 7 days ago. Everytime we call or email, IF there is a response it says we will get back to you within "24-48hrs" which doesnt happen or please give us 7 business days". If we can get someone on the phone, they act like they have no idea what we are talking about. Even though, we have a case complaint that was created by them on the day this happened. I do not know what else to do other than get an attorney involved as this charge is very large. HORRIBLE COMPANY. DO NOT BOOK THROUGH THEM!

Claimed loss: 1320 CHF, Reference #CN04678382, 4161673839R4746769830Case Reference Number: #CN04678382

Desired outcome: full refund of 1320 CHF as promised on 2/18 by Jules

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11:49 am EST
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Getaroom Getaroom.com Sharks, and Never again

I was Scammed by Getaroom.com Sharks, by entering a search for two nights in holiday Inn that I have visited before, with out any issues, than I had a choice of breakfast one price and another price with breakfast.

I have clicked on the no breakfast, then they ask for my informations, then the bank details.

When I have finished the process, I have found out they have charged me a lot more PLUS Tax charge and fees for £90.

I called and one of their Agent in the name of Van, offered me 17 dollars back, when I refused he then offered me 36 dollars, I said to him, that I have paid with Britsh Pounds, and I want my £90 back or cancel the booking?

It was half an hour from the time I have found out they conned me, he refused, and said I have to pay £180 for cancellation.

I was very upset with his actions, so he hung up on me.

They also took the money out of my bank promptly! ( more signs of a scam)

I have contacted my bank explained everything, and I'm still waiting for an answer.

Please, If anyone have an edviced on how to expose these Sharks, and how to get my money back, please post it.

Thanks

Getaroom.com Sharks Victim.

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9:21 am EST
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Getaroom Waiting for refund, difficult to contact their website Guestreservations

I ended up on this site through the official hotel site and was not aware of it until my booking was confirmed. I have now cancelled the reservation within the permitted time for a full refund, and have now received a notice that I will be getting a full refund. However, I cannot find how long it will take to receive the refund into my bank account.

Can you tell me when I will receive my refund? If I receive it promptly I will definitely rate this experience more positively.

Thanks.

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11:28 am EST
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Getaroom - Getatrip risked our lives at 10 below on a trip to yellowstone - don't book with them

On 12/9 I booked a trip with Getaroom for a trip to Yellowstone. The agent told me that I could drive into Yellowstone and park within 5 minute walk of Old Faithful. We asked her many questions and specifically this parking one multiple times, as it would be below zero the day of our arrival and Yellowstone in the winter is very remote. She confirmed that...

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5:11 pm EST
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Getaroom Hotel Booking

I booked through unintentionally through getaroom.com. Their website deceptively looked like I was booking directly through the hotel. I see from looking at online reviews of getaroom that other consumers have had this issue as well. They also charged over $800 in "Tax Recovery Charges & Service" without an adequate explanation for these costs. I ended up staying an extra night in the hotel and when I booked directly through the hotel, the rate was almost $90 lower a night. I have contacted their support email multiple times looking for further information and received no reply. They also overcharged me by approximately $100 on top of the already inflated total, to which I have also received no response.

Desired outcome: At least a 50% refund of the "Tax Recovery Charges & Service"

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11:33 pm EST
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Getaroom - Full refund in 3 to 5 days plus interest.

I searched for the Peabody Hotel and clicked on the site that appeared to be this hotel. I entered my information and clicked book the room. When the receipt popped up on my screen, I noticed it was this company. I called them immediately to advise them to cancel this transaction. They told me I would have to pay a cancelation "penalty" of $1268.50...

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1:19 am EST
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Getaroom - Misleading and deceptive

I searched for the Peabody Hotel and clicked on the site that appeared to be this hotel. I entered my information and clicked book the room. When the receipt popped up on my screen, I noticed it was this company. I called them immediately to advise them to cancel this transaction. They told me I would have to pay a cancelation "penalty" of $1268.50...

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1:25 am EST
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Getaroom - Hotel booking r4639399769

Fraudulent excessive charges and fraudulent currency invoicing (invoiced AUD and charged USD) both undisclosed We made a hotel booking. Ramada by Wyndham in Scarborough Perth WA My wife cannot remember the website through which she started but she was finally redirected to this obviously fraudulent website in the process: getaroom.com. She made a booking...

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8:22 pm EST
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Getaroom Deceitful and dishonest

This company's ad appeared to be a hotel that I was booking. When I booked, I immediately saw that it was not and phoned them. I was told that Even though I immediately called, they were penalizing me 2x the amount of a 2 night stay. I contacted the hotel and my credit card company. I called them back and told them that I disputing the ridiculous penalty charge. Ben agreed to cancel and waive the penalty charge. However, they continued to tell my credit card company that I agreed to the penalty, which I did not, and they continued to process a payment even though they told me it was canceled. I contacted the FTC since I didn't receive anything and the charge was excessive. This is a scam and they prey on people.

Claimed loss: $1248.50

Desired outcome: Refund as promised by the company.

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2:42 pm EST
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Getaroom Unauthorized credit card charges, false information

Online price said $219 a night, free 24 hr cancelation. I started to fill out the information and as soon as my credit card info was entered I was charged $631. I did not authorize my card to be charged $631 so I called the hotel immediately. They said I was charged $209 one night & $187 the second & that my total with taxes & fee were $437 but that I had booked through Get a Room, so I called them to find out why they charged my card without me confirming anything & why the price was $631 instead of $437 they offered me a 10% discount or told me I could cancel & be charged for one night for a reservation I didn't confirm.

Claimed loss: $631

Desired outcome: Full refund

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10:51 am EST
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Getaroom Book a room

I thought I was booking a room through holiday inn only to find out that it was booked through this company on a no refund policy. I never book with a no refund policy. Our reservation is almost a year out and the company will not allow any changes to the reservation. Reservation #R4533057531. I don't know how I was fooled into thinking this was a holiday inn reservation.

Claimed loss: Full refund

Desired outcome: Full refund

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Update by mlbrl
Nov 20, 2023 9:50 am EST

Thank you to getaroom for their quick response in getting this resolved with a full refund.

Sincerely,

mlbrl

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9:26 am EDT
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Getaroom Scam website beware

We booked a room with Hyatt in Jacksonville Florida! The website I used looked like Hyatt.com with nothing on the site that this was a 3rd party vendor for hotels! We got to Hyatt and had to pay for our room again because Get A Room had not sent the money that we paid to Hyatt! We called get a room, they are refunding the $165, but keeping $45 for a cancellation fee? We didn’t cancel the room, they failed to fulfill their service contract to send the money to Hyatt? Where’s my full $216.50 Get a Room? If I don’t see it by Monday, I will be filing a complaint with the FTC and our AG office here in Florida!

Desired outcome: I want my full amount that I paid because Get A Room failed to provide the service they said they would!

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8:44 am EDT
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Getaroom Booking of hotel

I made an enquiry today the 1st of November at 9h45 to book from South africa a room in the inter continental hotel at or tambo. I did not approve the payment, and book a room just debited my account with R10043-43. I want this reservation cancelled immediately and my money refunded to me.

Confirmation ref no #[protected]

Ref #[protected]

Regards

Tilla Klopper

email: [protected]@gmail.com

Desired outcome: I want the reservation cancelled and my money refunded.

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12:56 pm EDT
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Getaroom Getaroom hotel - deceptive online transaction for loews hotel room

I thought I was booking directly through Loews Hotels, and this company spoofed Loew's Hotel's website. I have booked many times through Loews and was totally fooled by this, and also significantly overcharged by this company compared to the rates posted same day by Loews. Very deceptive. I knew once I saw the entire charge go through, and at higher rates. I can't seem to get through to anyone to attempt to cancel, and having now looked online, I am very concerned I have been scammed. They charged a "tax recovery fee" of nearly $800 added on to the hotel charge which as noted was higher than the posted rates by a lot. This is so upsetting - not at all the way a company should operate - trickery - and I am typically very cautious - AMEX has flagged this now.

Claimed loss: $2,677.55

Desired outcome: A simple and prompt refund

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9:26 am EDT
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Getaroom - Get a room is a scam

I booked a room in Paris for 23-26 October 2023 from them. They showed 10 Euros under the other rates on Google maps, which fit into my organisation's price threshold. Without any prior notification, and without my noticing it, they tagged on 202 Euros to my bill. I only noticed the day before the reservation. The invoice says that it is for hotel fee...

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11:57 am EDT
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Getaroom Refund

I had a reservation with the Hilton Hotel in Minneapolis and when I arrived they informed me that in fact I didn't on that date. They did in turn find it for the same arrival day but a week later. What they did was send an email to getaroom cancelling my reservation and inform me to do the same and then proceed to book me a room for the evening. The situation for me, is that I did call and thru there system cancelled my booking, with the understanding that they would refund my visa card. Turns out that they do not refund at all and that it's my issue. I didn't use the room and the hotel cancelled so how come I can't get my money? They are telling me that I need to call the hotel and deal with them, this makes no sense to me. They didn't pay the hotel, they still have the money sitting in their account.

Desired outcome: Get a refund

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8:10 pm EDT
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Getaroom - Mistaken hotel reservation

Outline of incident with getaroom.com: At approximately 8:10 am Rome, Italy, time, 9/28/2023, I input into my iphone search: Apricot Hotel Istanbul Turkey. The site for this hotel came up - apricothotelreservations.com. I proceeded to make a reservation for a room at the rate of $132, with tax etc., $195.12. Less than a minute later, I received a...

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12:06 pm EDT
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Getaroom Reservation

I booked a 4 night stay at the Holliday Inn Express in West Chester PA from Oct. 15 to Oct. 19 2023. I had no idea that I was booking through "Get a Room". For personal reason's I was unable to make the trip. When I called the hotel to cancel my reservation on Oct. 13, I was told that they could not cancel my reservation because I had booked it through a 3rd party "Get A Room". I had no idea. I called the "Get A Room" 800 number to cancel the reservation. They told me that they would cancel the reservation, but that there was a no refund policy. After talking with them they finally agreed to refund 10% of my $660.00 for $60.00 which I have yet to see returned to my American Express card. It is a complete and utter RIP OFF!

Desired outcome: Full Refund

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7:25 pm EDT
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Getaroom Booked room but getaroom.com did not pay the hotel

WARNING. GETAROOM.COM IS A SCAM. Should have a negative rating. I booked a hotel with this company, after being redirected to them. Upon check in at the hotel I was told by the receptionist that no payments had been received from this so called agency and if I wanted to stay I would have to pay.

After contacting customer services numerous times they have refused to refund my money. Basically, they have taken my money and not undertaken their duties to pay the hotel...I will be taking legal action. TOTAL SCAM NEVER USE GETAROOM.COM.

Desired outcome: I request a full refund

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Getaroom In-depth Review

Website Design and User Experience: The website design of Getaroom is clean and user-friendly, making it easy to navigate and find the information you need. The search function is prominently displayed, allowing users to quickly search for accommodations. The overall user experience is smooth and intuitive, with fast loading times and clear instructions.

Booking Process and Ease of Use: The booking process on Getaroom is straightforward and hassle-free. The website provides clear instructions on how to book accommodations, and the steps are easy to follow. The search results are well-organized, allowing users to compare options and make informed decisions. The booking form is simple and user-friendly, making it easy to enter your details and complete the reservation.

Range of Accommodation Options: Getaroom offers a wide range of accommodation options to suit different preferences and budgets. Whether you're looking for a luxury hotel, a budget-friendly hostel, or a cozy bed and breakfast, Getaroom has you covered. The website provides detailed descriptions and photos of each property, allowing users to get a clear idea of what to expect.

Pricing and Deals: Getaroom offers competitive pricing and great deals on accommodations. The website has a "Deals" section where users can find discounted rates and special offers. Additionally, Getaroom has a Best Price Guarantee, ensuring that users get the best possible price for their bookings.

Customer Service and Support: Getaroom provides excellent customer service and support. The website has a dedicated customer support team that is available 24/7 to assist users with any queries or issues they may have. Users can contact the support team via phone or email, and the response time is usually quick and efficient.

Cancellation and Refund Policies: Getaroom has clear and transparent cancellation and refund policies. The website provides detailed information on the cancellation process and any applicable fees. Users can easily cancel their bookings through their Getaroom account or by contacting the customer support team.

Trustworthiness and Security: Getaroom is a trustworthy and secure website for booking accommodations. The website uses industry-standard encryption technology to protect users' personal and payment information. Getaroom also has a secure payment gateway, ensuring that users' financial transactions are safe and secure.

Reviews and Ratings from Previous Customers: Getaroom provides reviews and ratings from previous customers, allowing users to make informed decisions based on others' experiences. The website displays both positive and negative reviews, giving users a balanced view of each property. Users can also leave their own reviews and ratings after their stay.

Mobile App Experience: Getaroom offers a mobile app for a seamless booking experience on the go. The app is user-friendly and provides all the features and functionality of the website. Users can easily search for accommodations, make bookings, and manage their reservations through the app.

Loyalty Program and Rewards: Getaroom offers a loyalty program and rewards for frequent users. Users can earn points for each booking, which can be redeemed for discounts or free stays. The loyalty program provides additional benefits and exclusive offers to its members.

Additional Services and Amenities: Getaroom offers additional services and amenities to enhance the stay of its users. Users can book airport transfers, car rentals, and tours through the website. Getaroom also provides information on nearby attractions, restaurants, and shopping options.

Accessibility and Special Needs Accommodations: Getaroom is committed to providing accessibility and special needs accommodations. The website has filters and options to search for wheelchair-accessible rooms, rooms with grab bars, and other accessibility features. Getaroom also provides information on the accessibility of each property.

International Booking and Language Support: Getaroom supports international bookings and offers language support for users from different countries. The website is available in multiple languages, making it convenient for users who are not fluent in English. Getaroom also accepts international payment methods.

Social Media Presence and Engagement: Getaroom has a strong social media presence and actively engages with its users. The website regularly posts updates, travel tips, and special offers on its social media channels. Users can also connect with Getaroom through social media for customer support and updates.

Comparison with Competitors: Getaroom stands out from its competitors with its user-friendly website design, competitive pricing, and excellent customer service. The website offers a wide range of accommodation options and provides detailed information to help users make informed decisions. Getaroom's loyalty program and additional services also set it apart from its competitors.

Overall Satisfaction and Recommendation: Overall, Getaroom provides a satisfying booking experience with its user-friendly website, competitive pricing, and excellent customer service. The wide range of accommodation options, additional services, and loyalty program make it a recommended choice for travelers looking for a reliable and convenient booking platform.

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Getaroom contacts

Phone numbers

1800 468 3578 1800 293 2602 More phone numbers

Website

www.getaroom.com

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