Ulta Beauty

Today I decided to take my granddaughter to Ultra, Hemet CA location. She found why she wanted and we went to pay. Your customer service employee, Emmanuel Reg 4 @ 12:47pm asked her for her phone number, he then said its not for a credit card or your not signing up for anything its only to keep track of purchases. We were not interested as this as the first and last time I will buy anything. Cashier again asked for phone number and I said do we have to give one, he became irritated and said something that well you will have problems returning if you don't and I should contribute to the retail industry and just give it to him. I said no and asked again do we have to, he became rude, you could see it in his actions, and he said well you can't return it then. During this time, he processed the transaction and handed me the receipt which I held up and said why not because we have a receipt and turned to walk away, I was several feet from the register and said to my granddaughter why not we have a receipt and he got louder the background saying that it will be hard to return and will need a manager's approval. WHY?

and why was he so loud and rude because I did not want to give him my phone number. I have also read other complaints made and a whole lot have to do with terrible customer service skills. You need to do something about this. He at the very least should be made aware that he is a jerk that is rude to customers and to stop it. Most likely this complaint will go nowhere and that's a shame because I know several people that swear by Ultra, well guess what the products you sell can be purchased at other establishments and trust me when I tell you this that I will indeed tell everyone I know who shops at your store to go elsewhere and most of those people are family and they will listen. So you not only lost this customer but several other as well. You have any other questions you can email me at [protected]@yahoo.com my name is Katharina Hill