Young Living Essential Oils
Reviews and Complaints

I have been using Young Living products since 2009 after I had cancer. I wanted to change the trajectory of my health, and I HAVE! I'm shocked at the reviews on here because I have never experienced anything but positive results from the products and the company itself! I have gotten replacement products when needed and customer service has been great! Shipping was a bit slow last year in 2020 but what WAS normal last year? Don't believe all these crappy 1 star reviews! I'd be willing to bet there's an ulterior motive going on there! Try it for yourself! You'll never regret it and never go back to using synthetic products again!

I have had nothing but great experiences with this company, I always receive the correct order (been an ER member over a year now btw) and they arrive the same time every month so there is no wondering where my package is. I had to stop my ER membership temporarily due to personal finances and the representative that helped me out ( Lori member # ***) was polite and helpful. This process was fast and painless and I was informed I can jump right back into the program at any time. Thank you Young Living for filling my house with wonderful smells, helping my body with healing during flu season as well as joint pain but mostly for being a pleasure to do business with. I WILL be back soon! Christy Rodriguez

If you don't know about this site yet, you should, if you are at all into healthy living and things good for your body. Their products are unsurpassed. I order every month from them and I have researched their competitors. Gary Young really is in a league above the rest in terms of his commitment to quality and consistency to excellence. I use these oils on a daily basis and I also take the multivitamins for women called "Hers" - yes, men, they have some for you as well called "His" - lol. TIP: If you become a distributor you can get a hefty discount on your own product and you don't have to sell to anyone else. You can email me if you would like and I will explain how to do that. These essential oils smell heavenly, work wonders AND are hard to live without once you start using them. Their quality speaks for itself.

The essential oil themselves are wonderful there is no denying that. However the customer service and the teachers of how the program works is terrible! I ordered one month and the following month placed a different order they sent me both the previous months order and current months order. I called customer service and the kind lady explained to me that I had to shop in the Essential rewards tap to prevent this from happing again and that the staff isn't always trained properly. So the following month I did so. And low and behold the exact same thing happensthe following month. So again I call customer service as soon as I see my bank account has two with debits from young living, And they say there is nothing they can do because the order has been processed. Although it has not shipped. Now they won't return my money, and once again the gentleman I spoke to has told me that the staff is often not trained properly. I hope in the future the company will spend more time in properly training the staff so others will not have the same experience as I, for I truly loved the product.

I've been with Young Living for 15 years. The last fewyearshave been horrible! Example: In sept I ordered my monthly order. It was wrong. Oct order. It was missing items. Nov order. My oct and nov order were meshed together and it cost me double what I should have paid. There goes my budget. Dec order. Said they dropped a single bottle at 8 am in the mailbox. My mail doesn't come till noon. They said sorry. You'll have to call me post office. Nope! Now 15 days later they don't know where my $336.00 order is. People are right. They've gotten to big and greedy to care about the regular people anymore. I'm stopping my autoship next month and I'm activity trying other oils. They've list approximately $6000.00 a year from me!

I have been buying their products for a long time and have had good dealings but when the Corona virus happened I decided to buy two bottles of their hand sanitizer on 3/6/2020. I still have not recieved it but they did charge my card. I never have recieved any information on the website about why it wasn’t shipped or when it will be shipped. Today I used their chat feature to find out what was going on and the customer representative said they were on back order should be getting some in the warehouse by the end of the week . But this tells me nothing as I have no clue how many they sold before they stopped and listed it as out of stock. She said first come first serve. They have poor tracking of inventory as this happened to me a few weeks before this on another product, they don’t give you any information as to why it hasn’t shipped. So unacceptable! They make too much money to not correct these issues.

They have supported me beautifully. There are so many wonderful scents! I would highly recommend all of them!

I absolutely love YL's products and am so glad I have hundreds of products made with safe ingredients to use in my home.

Some slight glitches here and there in the past couple of years that I've been using YL products, but CS was always willing to fix them immediately. My orders always arrive on before expected date, and I love the freebies/gifts they send. They did do a complete overhaul of the shopping platform this summer, which caused a few temporary issues, and longer hold times. However, the new platform is >amazing

I have been with this company for a year and a half, and have had a great experience. Every time I have had to work with customer service, they have done their best to help me with my problem and fix it. If I had to call back, the issue was always solved next time around. I have worked in customer service for many years, and people are only human. Just because a situation doesn't go your way or one person doesn't fix the problem, doesn't mean to give up on the company. Humans make mistakes. During this pandemic, it was made clear to all members that shipping times would be longer because less people were working to keep them safe. Was it frustrating waiting longer for orders, yes. But would I risk the health of another for my order to be on time, absolutley not. Have some compassion friends. I love this company, their products have literally changed my life, and I will always be a member. Tiffany O

I noticed that the amount of unused credit in my account was less than what I originally received. I contacted member services and they informed me that it was a commission adjustment and advised me to contact the treasury department. So I did. Initially, they responded and stated that they cannot deduct credit without my approval (even though they did initially) and that they would deduct it from my next commission. Alright, but where is my account credit then? Why did they deduct it initially? I asked if the balance was paid and they said NO? Seriously? Where is my credit? I requested them to simply use the credit. I have actually sent them 6 emails and they have not responded. I can see that they deducted it from my account credit and my commission, they deducted it twice! I am angry. I had originally planned to use that credit for the holiday launch. Then I noticed it was gone and had to deal with all of this. Now everything is out of stock. I have screenshots, all my emails, and documentation of all the money they took. Why would they say the adjustment is not paid but still deduct my credit? And then deduct the money again from my commission? They are cheaters! Below is the 6th or 7th email I sent them with no response again! I REALLY WANT AN ANSWER ABOUT MY COMMISSION AND ACCOUNT CREDIT! AND I WOULD LIKE TO KNOW WHY NO ONE CAN ANSWER? THERE WAS A COMMISSION ADJUSTMENT THAT WAS DEDUCTED FROM MY ACCOUNT CREDIT! I HAD TO CONTACT CUSTOMER SERVICE BECAUSE I DID NOT KNOW WHY THE CREDIT WAS LESS WHEN I DIDN'T SPEND IT! Then I had to email you! And I was informed that there were returns, so I had to pay some of the commission back! Okay, I thought you already deducted it from the credit? AND THEN I WAS TOLD THAT THE ADJUSTMENT WAS NOT PAID?!?! UM WHAT? I thought you deducted it from the credit? If not, WHY IS MY CREDIT GONE? I THOUGHT YOU COULDN'T DEDUCT IT WITHOUT MY PERMISSION, BUT YOU DID ANYWAY INITIALLY! I DIDN'T HAVE THE FULL CREDIT AMOUNT TO SPEND, SO WHY WASN'T THE ADJUSTMENT PAID? You really messed up my holiday shopping because I planned to spend that. And then when I said fine, use the credit, you didn't? AND YOU SAID IT WOULD BE DEDUCTED FROM MY NEXT COMMISSION? Okay, THEN WHERE IS MY FULL ACCOUNT CREDIT? YOU GUYS ARE TRYING TO TRICK ME AND NO ONE CAN RESPOND! I DEMAND A PHONE CALL BACK! Like immediately! DON'T YOU HAVE A JOB TO RESPOND TO QUESTIONS ABOUT THESE THINGS? I HAVE SENT OVER 6 EMAILS WITH NO RESPONSE! WHAT THE HECK. Regards, [Your Name]

When I first heard about Young Living Essential Oils, I was excited to try them out. I had heard so many good things about the benefits of using essential oils, and I was eager to see if they could help me with my health and wellness goals. However, my excitement quickly turned to disappointment when I started to do some research about the company.

As I dug deeper, I discovered that the founder of Young Living, Garry Young, had a questionable past. He had been charged with fraud for pretending to be a doctor, and he had also been investigated for manslaughter after his newborn baby died during an alternative birthing method. These revelations made me hesitant to trust the company, but I had already invested a lot of time and money into it, so I decided to give it a chance.

Unfortunately, my experience with Young Living only confirmed my suspicions. I encountered some dodgy behavior that left me feeling disappointed and frustrated. Despite my initial hopes, I can't say that I would recommend this company to others.

That being said, I do think that there are some good things about Young Living. Their essential oils are high-quality and effective, and they offer a wide range of products that can be helpful for a variety of health concerns. Additionally, the company has made some efforts to improve their practices and distance themselves from Garry Young's controversial past.

However, I still have some concerns about the company's ethics and transparency. It's important to me that the companies I support are honest and upfront about their practices, and I'm not sure that Young Living meets those standards. Additionally, I think that there are other essential oil companies out there that are just as good (if not better) than Young Living, and that don't have the same questionable history.

Overall, I would say that if you're considering using Young Living Essential Oils, it's important to do your own research and make an informed decision. While there are certainly some benefits to using their products, there are also some concerns that should be taken into account. Ultimately, it's up to you to decide whether or not Young Living is the right choice for you.

I've been a member of Young Living Essential Oils since 2015 and while I may not be a big spender, I have been consistently purchasing their products. Recently, I wanted to use my reward points to place an order, but to my surprise, I couldn't use them because my last order was $4 short of the minimum requirement. This was due to the fact that one of the products I ordered was out of stock, which was not my fault.

Now, I'm in a bit of a predicament. I either have to spend more money by moving up my order for this month or wait until the end of the month to use my reward points. I understand that rules are necessary to effectively run a company, but when they become so strict that customer service is thrown out the window, that's a problem. It's a shame because the oils themselves are great, but the company seems to have lost sight of what customer service truly means.

Overall, I hope that Young Living Essential Oils can take a step back and reevaluate their policies to ensure that their customers are being treated fairly and with respect. As a loyal member, I would hate to have to take my business elsewhere because of a lack of customer service.

I've been using Young Living Essential Oils for a couple of years now and I gotta say, I'm in love with their oils. They're just amazing! I've never had any issues with the quality of the oils or the packaging. They always arrive in perfect condition and I'm always excited to try out new scents.

However, I've had some repeated issues with their customer service and shipping. It's been a bit of a hassle, to be honest. My last subscription took over a month to be delivered and to make matters worse, they sent it to the wrong address. It was sent to my PO BOX, which I have no way of getting to. So, they sent me a "replacement" package, but I'm not too hopeful that it will arrive at the right spot.

What's even more frustrating is that they don't do refunds. So, I'm pretty sure I'll be out another $100. I was supposed to be refunded for an incorrect order a couple of months ago, but it hasn't appeared on my bank statements yet. It's just a bit disappointing, you know?

Despite all of this, I still really love Young Living Essential Oils. Their oils are just too good to pass up. But, I do wish their customer service reps were a bit more helpful. Every month, I feel like I'm giving them a second chance. Hopefully, they can improve their customer service and shipping in the future.

I have never been so excited and then let down by a company in my life! They are LIARS, you can't return anything without a fine or penalty. Best part without you knowing they change your status so that you are unable to chat or call with a complaint. I'm packaging EVERY single item I have open/unopened and returning. Calling my bank and reporting fraud as these products are not marketed as stated and it's a total SCAM. $600 in oils is unheard of, I don't give a flying F how good they "good" "natural" "pure" they are. When I lived in London and ordered from Neal's Yard, 1st they were 1/50 the price, pure and there wasn't a hidden membership. MLM schemes are what they are schemes and thieves! I will loose a friend over this, however I'm so mad at this point I don't even give a rat's a. THIS IS BEYOND SCAM!

When I first got into Young Living Essential Oils, I was really excited about all the cool stuff they had going on. They had some really sweet perks to get you hooked into their rewards program, and I was all about it. But over the past couple of years, things have really gone downhill.

For one thing, they used to send out all kinds of cool stuff in their rewards program. But now, all you get is a newsletter. And you can't even opt out of it! What's up with that? I mean, I'm all for being environmentally friendly, but if I don't want a newsletter cluttering up my inbox, I should be able to say no, right?

And then there's the whole delivery date thing. They tell you that you can switch your delivery dates to get your order early, but what they don't tell you is that you can NEVER switch it back. Apparently, they're just too busy to deal with that kind of thing. And that's not even the worst part.

You earn points for buying stuff, which is cool. But you can't use those points on a lot of the oils, and you can't use them with your ER Rewards. So basically, they're just a way to get you to spend more money. And don't even get me started on the shipping. You have to pay for it, even though that's not very environmentally friendly. It's like they're just trying to make more money off of us.

I talked to customer service about all this, and they told me that they're getting tons of complaints. They don't even agree with the changes that are being made! So why are they doing it? It's just not worth the hassle anymore.

Honestly, I would recommend using Doterra instead. They're way more customer-friendly, and they actually care about their customers. So if you're looking for essential oils, go with them instead.

I recently got a Feather the Owl diffuser from Young Living Essential Oils as a present for my son. He was over the moon with it and used it every day for about two weeks. However, after that, the sounds stopped working. I was really disappointed and decided to contact customer service to see if they could help me troubleshoot or replace it.

I spoke to a customer service representative named Jade S. and unfortunately, the experience was not great. She told me that since it was a gift, there was nothing I could do about exchanging it. I was really hoping she could help me figure out why it stopped working, but she just kept repeating that I may need a new diffuser or new parts, but I couldn't do any of that, even though it has a one-year warranty.

I was really frustrated with the whole experience and felt like I had wasted my time and money on a product that only worked for two weeks. I would not recommend this product to anyone who wants to avoid disappointment. The customer service rep, Jade S., was completely incompetent and didn't seem to care about helping me out.

Overall, my experience with Young Living Essential Oils has been horrible. I would advise anyone thinking of buying from them to think twice. The product may work for a short time, but if it breaks, don't expect any help from customer service. Save yourself the hassle and look elsewhere for your essential oil needs.

I gotta say, I was pretty bummed out when I found out that Young Living Essential Oils had phtalates and PEG ingredients in their lavender shampoo and conditioner. But, they told me that they're changing the formula now, so that's good news. They said they're being careful not to go over the acceptable levels for these ingredients, but I don't know if I trust that. I mean, they have a lot of products and I don't think they have enough money to test all of them. It's kinda sketchy, you know?

Anyway, I think there are other brands out there that are more professional and maybe even more effective than Young Living. And they might be cheaper too! I'm not talking about the stuff you find at the grocery store, though. You gotta do your research and find the good stuff.

Don't get me wrong, some of Young Living's products are really good. But some of them are way too expensive because of the pyramid scheme they have going on. I mean, they gotta pay all those people down the pyramid somehow, right?

So, my advice is to not just stick with Young Living. There are other options out there that might be better for you. Don't be fooled by the hype!

Young Living Essential Oils are of great quality, but they use some marketing tactics that are not entirely truthful. They claim to be "From Seed to Seal," which is a way to make people believe that they are the only company that produces oils from start to finish. However, this is not true, as other companies also use this method.

Another thing that Young Living does is label their oils with terms like "Therapeutic Grade." These terms are not authorized by any regulating agency, so they are not necessarily accurate. It seems like they use these terms to justify their high prices, which can be a bit outrageous.

However, there are other companies that sell essential oils that are just as good as Young Living's, but at a much lower price. I personally shop for my oils from a company that has been around much longer than Young Living. This company allows their products to be purchased directly from them, which eliminates the extra markup prices of retail. They also avoid the Multi-Level Marking cost add-ons by distributing without going through that MLM system.

Overall, Young Living Essential Oils are of great quality, but their marketing tactics can be a bit misleading. It's important to do your research and find a company that you trust and that offers high-quality oils at a fair price.

I was a faithful member of Young Living Essential Oils for over a year. I was hooked into their monthly mandatory $50 order, but eventually, I realized that I didn't need to spend that much money on oils every month. However, I still kept ordering their ninjax drink, which I really liked. But for the last two months, I've been having shipping issues with them. They charged me $20 for expedited shipping, but my drinks arrived two weeks later. And for April, I didn't even receive my order. I checked the UPS tracking, but it never picked it up. Every time I called YL, they gave me the runaround and didn't know what happened. I spent three days on the phone trying to get my money back, but it was a waste of time. I finally had to dispute with my bank and block any charges from YL!

I think you can easily find products that are just as good, if not better, elsewhere. They are cheaper, and shipping is usually free or much lower. No other company traps you into this pyramid scheme! They brainwash you into thinking you can make money, but you can't. The only way you can make money is by spending your own money each month and trying to trap others into buying this stuff monthly. Once people realize what's going on, they drop off, and you're stuck!

I'm really disappointed with Young Living Essential Oils. I thought they were a reputable company, but they're just another MLM scheme. I wouldn't recommend them to anyone. Save your money and find a better company that doesn't trap you into buying their products every month.

I recently bought a Young Living diffuser and oil set for my wife as a Christmas gift. It cost me a whopping $170, but I thought it would be worth it to see her happy. She set it up right away and used it for about 8 days before it started leaking water all over her nightstand. I was pretty disappointed, but I took it back to the consultant I bought it from and hoped for the best.

It's been over 3 months now and I still haven't received a replacement diffuser. In the meantime, I've bought 3 different off-brand diffusers from other stores for a total of $85 and they all work perfectly fine. I'm starting to regret spending so much money on the Young Living one.

I've called the Young Living customer service number multiple times, but every time I get the same answer - "This needs to be handled with the person you purchased it from!" It's frustrating because I feel like I'm not getting anywhere. The customer service operators don't seem to have any helpful answers and I'm left feeling like my money was wasted.

I have to say, I'm pretty disappointed with the quality of the Young Living diffuser. It feels cheaply made and overpriced. And now that it's broken, it's basically useless. The consultants are nice people and they do a great job when everything is going smoothly, but as soon as there's a problem, they become just as useless as the customer service operators.

I've been told that new parts for our Young Living diffuser will be in soon and I should have it back in no time. I'm hoping that's true, but I'm not holding my breath. In the meantime, I'll stick with my off-brand diffusers that work just fine.

Derek Luttrull #3654718 Cheryl Luttrull # 1732727

Anthony & Cheryl Luttrull
3:30 PM (4 minutes ago)
to resolutions

To whom it may concern,
I saw Derek "my son" was off of my organization on my virtual office.
I am so disappointed in the last two customer service representatives I had the displeasure to speak with.I spoke with one, I did not get her name, using my sons member number #365478. It is my son's account and due to Covid he is unemployed and was trying to keep his account open and place an order. He was not aware of the $50 PV needed to keep his account open and active so he placed a smaller amount by ordering Tea Tree. I hope someone will listen to the agents tone and attitude toward not helping us.
I called back to ask for a supervisor and had the displeasure of speaking with Natasha, again she was very passive aggressive and smartelec and did not resolve the issue I wanted to help my son with. therefore he is not reordering and YL has lost a customer and I lost one too. How sad that customer service has stooped so low and caused even more unpleasantry during such financially hard times. Again I hope someone evaluates these two conversations and makes the appropriated repremends to this two "undeserving to work for YL that represent us" women.
Natasha would not elevate my urge to speak with someone above her and was mockingly using and reading responses with attitude and is a poor representative supervisor for what YL should be.
Thank you for your time and resolution of this concern for me and any others that may have to deal with these two women.
Respectfully,
Cheryl Luttrull

I placed an order over the ph on 10-10-18... Spoke with iris... B4 completing my order I distinctly asked her for total amount of $ that would be charged to my account. Amount of $80.57 was my total... Next day im checking my banking account online & find out I was double charged! Iv called yl two times regarding this matter.. Still waiting for reimbursement! Why would yl customer service not contact me as soon as they realized they had double charged me?!? The agent that placed order for me apparently left notes attached to my file regarding double charge... Why did she not call me back immediately?!? Come to find out yl did exact same thing to my daughter whom is also a yl member... My member #[protected]. Obviously I am not the 1st customer to experience this!

I bought some oils from Young Living and at the beginning everything seemed to be fine, but later I felt that I have this strange feeling, like if my skin was burning, and that happened every time when I used their oils.
Later when I went to see my doctor I was told that I had an allergy and it was strictly forbidden for me to use these oils.
I contacted Young Living and explained the situation but they said that there was nothing they could do and also said that they don't do refunds. I was very disappointed and they really did not care about me and my problem. All that happened only because there was something wrong with their products! Terrible company!

I have emailed the company regarding questions about products or wanted to purchase the products. There was someone replying me in the beginning. However lately, despite emailing a few times, there is no reply and no apologies for any late responses. I have waited for a couple of weeks and called in. The service officer mentioned that they do rotating shifts in email, however, I do not understand why there is no replying although emailing a few times and waiting for the reply. I cannot tolerate such bad customer service when we are purchasing the products.