U-Haul — it cost me $120.20 to try to do business with u-haul
I reserved a two wheel car dolly to transport a new vehicle from Toledo, Ohio, home to Hudson, Wi. My reservation was to pick up in Sylvania, Ohio on 7/2/06. The 1800gouhaul service rep stated that someone would call me the day before to arrange time and location. I gave my credit card # and my wife and I took a not very fuel efficient truck to Toledo to pull the new car home.
On 7/2 I called to get location because no-one had called me the day before as they indicated they would. I was told that I would be called by 5 p.m.. I was ok with not picking it up until 7/3, even though my reservation was for 7/2. Nobody called by 5 pm. and when I called 1-800-gouhaul I was told the store in Sylvania/Toledo was closed but that they e-mailed the store to call me between 7 and 9 am on 7/3. Fine.
Of course nobody called me by 9 am on 7/3 so I called 1-800-go uhaul for help. Unfortunately I do not remember the lady's name that I spoke with, but she actually said " you keep calling the Arizona service center, I don't know what you think I can do for you in Toledo, Ohio."
I don't usually loose my cool, but I am 17 or more hours and 3 phone calls (on hold alot) into this and I said "i'm just f---ing calling the 800 customer service number that got me started in this deal." At that point she said if you want to swear at me your reservation is cancelled, and hung up on me.
I called the store in Sylvania, Ohio and told them what was up, she agreed to cancel without charging me the $50 cancellation fee - which is great because u-haul customer service actually cancelled it.
My wife and I drove the two vehicles home, cost me an additonal $11.35 in toll roads - $80.85 for fuel in the vehicle I was supposed to be towing, and the truck I did not need to drive now (for towing purposes) cost an additional $198 in fuel over our other vehicle I could have driven. Minus the $170 in rental fee I did not have to pay - this u-hual experience actually cost me $120.20. IT COST ME $120.20 to try to do business with u-haul.