U-Haul International

UHAUL SHOULD INSTRUCTED THE CUSTOMER ON LOCKS AND USEAGE!

If the agent did not the customer that a lock was needed UHAUL is at FAULT!

You state "a latch is definitely worn and defective with no mechanism to prevent it from popping open." Every U-haul trailer has holes on the latch to put a lock. The lock is your responsibility to provide. Some-U-haul sites even sell locks. With the light weight load you put in that 6 x 8 trailer it was probably bouncing all over the road and that unsecured latch opened. Regardless, it is your responsibility to make sure your trailer and its contents were secure. Same thing if you put the car seats on your roof racks and didn't tie them down.

had accident with trailor getting damaged. thank goodness we also purchased their insurance, but when i filed a claim for my damaged cargo, the address and ph. no. were no longer in service. go figure. and trying to rent the thing for our journey, customer service was lacking

I have never moved with a "demons company" before, sounds exciting!

U-haul stores just rent and sell U-haul products, have experts working there and are not bad. Most gas stations that rent U-hauls have gas station attendants with just enough training to get your trailer or truck paperwork filled out and quick hook you up. But you can't show up three minutes before they close on a Sunday and expect them to serve you. Next time you rent a trailer, say you're using it local but make sure you return it to the same place you rented it from and before they close. Otherwise you'll get charged for another days rent.

Most car & truck rental companies have the same 'refund clause' on the contract. It goes to show that thoroughly reading the contract pays. Most people just 'reserve' the vehicle, without 'reserving the time' to read the rental contract thoroughly.
Sorry to hear about your father. That is most tragic.

On 3/12/14 I had a tractor trailer deliver 470 boxes. The men were unloading the truck to the 3rd floor. There I had 2 rooms, 3404 and 3622.The row of rooms where mine was had very little air conditioning, it was so hot we were all perspiring.I Then went down to talk to the so-called manager.I explained to him in a nice way that it was very uncomfortable to work up there.He told me that he was working on a car and that he would be up as soon as possible.Well we waited about a half an hour.I went down to remind he about the hot air.I then started to argue with him, since being nice did not work.I told him that I was going to report him to his superiors, he then sarcastically, put his hands in a prayer position like to beg me not to report him.We then got into an argument.he cursed at me and I cursed at him.He should have acted in a professionally manner.Ten minutes later he came up stairs to see what was wrong, he did nothing.This man should not be a manager, he does not know how to treat customers.He is nasty and rude.I expect some kind of compensation.And I would like to have a hearing.His name is Russ Baldwin.He works at u-Haul Moving@Storage of Hunters Creek.13301 S. Orange Blossom Trail, Orlando, Fl [protected]

EVERYBODY HAS bad days at work. Even you and me. No one's perfect. It's human nature. You rubbed him the wrong way as I see it. Should have let him hit ya, both you and your attorney would have been laughing all the way to the bank. People need to learn patience. Instead of jumping all over each other. That guy especially.

I just had the same instance last week. I rented the truck from a woodbridge, VA location and they were very nice people to deal with, an I got the truck for "One Way Rental". They gave me an initial 34Miles and then additional 16Miles which gives me the total of 50Miles. I went from the Uhaul location at woodbridge to the place where i'm moving from and that was 5.3Miles and it was around 2:42 pm; I loaded up everything that needs to go to my Hayattsville MD apartment (Ex: Large furniture). I finished loading around 7:48 pm and headed to Hayattsville and it was around 36Miles (taking 395 and going through DC New York Ave etc...) so the total so far is lets say around 42Miles. From there I parked the truck at the loading dock which took me an hour to reach and went to have dinner because I skipped lunch and I had no more strength on me and needed to rest. I got back from Outback around 10 pm and started unloading my belongings and the loading dock wasn't a typical one that is close to the elevator, but it was more of a MAZE and had to walk a lot to get to the freight elevator. I was done unloading probably around 2:11 AM and before I dropped off the truck I put together a couple of things like the bed, tables etc... and was on my out to drop off the truck around 3:03 AM and did the overnight drop off at the Takoma Park, MD location around 3:20 A.M and it was 3.1Miles away from my MD apartment. Overall I did around 46-47 Miles and still was below the allowance and after a week I checked my bank account and I found out that they I had driven 160Miles and was overcharged. Can you believe that? I bet you can, and this was my first time renting a truck of any sort. I called and filed a claim and I got a call back from someone the same day and to my surprise she said they will not issue a refund for the overcharge because I have driven all those miles even though I have rented the truck "One Way" and because it was an overnight drop off they can pretty much do whatever they want because there is no one there to see the truth except me and GOD. It is really disappointing to see how low and desperate people are getting to make a quick buck. Just Imagine I didn't have the funds for the overcharge which was close to $50 and then end up with an overdraft fee and so on... Now I'm waiting for the lovely lady who ruined my day to fax me over the paperwork for the odometer reading of the next person who rented the same truck, I wouldn't be surprised to see some foul play because as I said "people would do anything for a quick buck". I think there should be a better system to this overnight drop off box S**T because being taken advantage of is not something pleasing and I'm the type of person who tries to do everything accordingly and truthfully. Even if you take the truck to the drop off location and take pictures of the odometer and record it on a piece of paper they will have the opportunity to take advantage because there is no proof, they could say well you take the picture and then continue driving and there are so many excuses and UHUAL can have their way. The Lovely lady told me "Why didn't you drive it and handed it to someone when they are open?" Then why do you have those overnight Key Drop off boxes and on top of that I forgot my GPS windshild mounting thing as well. I will rent again from UHaul but for all of you out there do not trust or go with the overnight drop off box option because they will eat you up alive.

NO MORE OVERNIGHT DROP OFFS A LESSON WELL LEARNED

I rented a 26 ft. uhaul to move in state. Got the truck loaded and pulled out to leave and my son noticed a buldge in the back inside tire. We were stuck on the road for over 4 hours waiting for someone to come change it. If the people renting had done their inspection like they were required to we never would have had the problem. It was cold, we couldn't use the restroom or get anything to eat because we had to stay with the truck per Uhaul. After I contacted customer service they got me into contact with a man named Troy who said he would reimburse 1/2 of the fee and he would process that as soon as he got back to the office. One week later I hadn't heard anything so I contacted him again. He said he had been busy and said he was only allowed to refund $75.00 which was less than 1/4 of the fee. As of today I have been to his manager and he is still saying the same thing but offered $75.00 in coupons to use Uhaul again. I will never use this company to move nor will I ever recommend them to anyone. Their business practices are unethical and demean the customer.

On Sunday afternoon I looked up uhaul's that were opened to transport items from Georgetown to Mt Pleasant. Drove to Daniels Island to find out you can't take a trailer more than 50 miles unless it is one way, although the website did not clearly state this (I was going 60 miles). Called the Uhaul in Georgetown, gas station attendant stated she didn't know if they even had trailers since she could only see trucks from the window. She was extremely rude and states the person handling the uhauls would not be back for a few hours. Then I drove to Downtown CHarleston, King street after calling to make sure they had a trailer and arrived at 4:57. They stated they closed at 5 and would not help us. After 3 attempts and 2 hours we were not able to get a trailer. I will not be using uhaul again and advise others to find somewhere else for their moving needs.

I've used U-Haul and other rental trucks for previous moves, but I'm tired of the rates, the dangerous condition of some trucks, having to drive the damn things in small neighborhood streets, and waiting in long lines every single time I try to rent a truck (even ones I've reserved in advance). My neighbors just moved in with Door To Door Storage, one of those companies like PODS that puts containers our front, and they said it was super easy. One thing that was great for them (although a bit unsightly for us), was that they could unload the containers pretty much at their leisure, not having to rush the truck back.

Revently I rented a truck from Uhaul - in addition to the very rough customer service they have, they printed me a wrong initial odometer millage reading in my receipt, and charged me for many more miles. My fault, infact was, trusting them and not cross checking the millage of the car with the print out - when the guy walked out and checked the truck, I assumed that he made sure of everything- but not - he deliberatly let that happen to take more of my money. SO DO NOT TRUST THE CRAPPY CUSTOMER SERVICE PERSONNELS. ALWAYS D ONT TRUST THEM, AND CHECK EVERYTHING BEFORE YOU DRIVE THE CAR OUT OF THEIR LOT. OTHERWISE YOU WILL BE HARASED AND HARSHLY TREATED BY THEM!

I was very disappointed with the way my reservation was handled. We reserved almost a month in advance and were told the day before the move that equipment was unavailable because the "reservation was pulled." We were depending on this company and they let us down. As a result, we have found another company and want to warn others about this incident with u-haul so that they can choose a different service as well. DO NOT DEPEND ON UHAUL !

This is a complaint that I wrote about Uhaul in 2017. At the time, I didn't know about this website, so I didn't post here. Just this past week, a co-worker had a similar experience with Uhaul, so I dug up my old letter to share it here. Nothing was ever done about my complaint.

Iam writing to express my disappointment with the services that I received from Uhaul within the past week. On Friday, June 1, 2017, I called to reserve a 26’ moving van. This being my first time renting from Uhaul, I was not aware that it may take several days for the equipment to become available. This did not cause an immediate problem, but the problem is that Uhaul does not make it clear that it could possibly take days to locate equipment.

The reason for my move is that I was starting a new job on Monday June 4, 2017. Had I known up front that it would be Monday before I got a moving truck, I would have paid extra to rent from another company that had plenty of trucks on their lot. Because I wasn’t able to get a truck until Monday, I was forced to start my job two days late, which did not go over well with my new employer.

More importantly, I would like to make you aware of the incident that occurred on the Sunday prior to me receiving the equipment. Since it was imperative that I move as soon as possible, I drove around town looking for Uhaul store that had a 26’ truck on their lot. When I found one, I called the regional office at [protected] and informed them. The operator told me that she did not have particular truck in her computer, so it must not have been checked in. As I walked inside the store, I met the attendant outside who told me that the truck was not reserved by anyone and that she would rent it to me. She told me to come inside and wait in line.

As I waited, I learned that the four customers ahead of me all wanted to rent smaller trucks, so I was sure that I would be able to begin moving that day. Unfortunately, the attendant rented the 26’ one-way truck to a customer in line ahead of me who was only moving locally. I reminded the attendant that she had told me that I could have that truck and that I have a reservation. She told me that that customer’s reserved truck had not yet been turned in and that she had called her manager, who told her to rent the 26’ truck to the customer. She then checked the computer for my reservation and told me that it had not yet been downloaded to her computer. I offered her my reservation number, but she said it didn’t matter because it wasn’t in the computer at all.

The problem with this is:
The attendant rented the truck to another customer AFTER it was promised to me.
The attendant did not even bother to tell me “Ma’am, I will have to rent this truck to someone else, because her truck is not in. I apologize for the inconvenience, but my manager says this is what I have to do.”
There were other trucks on the lot that she could have rented to the customer, but she chose to rent the one she had promised to me.
She lied and said that she had called her manager and the manager advised her to rent the truck. At no point while I was there, did she speak to a manager on the phone. I was watching and listening the whole 45 minutes that I waited in line.
I understand that it is Uhaul’s right to upgrade a customer to a larger truck if a smaller one is unavailable, but when this is done at the expense of another customer, it becomes unethical.
My reservation was not in the computer. Was this an oversight? Why was my reservation not in the computer?

Upon leaving the store, I called the 800# again. I believe I spoke to Sharon . I explained the situation to her, and she stated that the customer’s reservation was made before mine and even though the 26’ truck was promised to me, they still had to give it to someone else. I asked for a number to call to make a complaint and was given the number to Uhaul International [protected]). After remaining on hold for 17 minutes, a male representative came on the phone and asked for my name, reservation number, and phone number, and asked if my problem was “unavailable equipment”. He took no other information from me and informed me that someone would be calling me back within two hours. No one called me back at all, in reference to my complaint.

As I sat in my car feeling helpless and mistreated, I decided to call the regional office back, to see if something could be done to rectify the situation, because it was imperative that I move immediately. Again, I believe it was Sharon that I spoke to. I explained to her that I did not feel it was right that the store clerk rented a truck that she had verbally promised me, and that I did not believe that this was Uhaul’s standard practice and procedure, taking a truck that was promised to one customer to give it to the next. I understood that the other customer’s truck was not available, but since there were other trucks on the lot, I did not think that it was fair since I was present in the store. I also did not feel like I should have to suffer because my reservation was not in the computer. At this point, Sharon began to raise her voice at me and told me that I could “…either wait, or she could cancel my reservation!” I asked her, “Why are you raising your voice at me?” She said, “I’m not raising my voice, YOU are the one who’s trying to talk over me!” I said, “No, I’m not.” She said, “Have a nice day, ma’am.” She then hung up the phone in my face! Again, I was left feeling helpless and in tears, in the presence of my child. I understand that the representative may have been frustrated with me calling, but this is absolutely no way to treat a customer, or any other human being. This was totally unprofessional. Moving was a big deal for me and Uhaul made the experience a nightmare.

I implore you to PLEASE go back and review the tape of this conversation. You will find that your representative was completely out of line.

I then called the international number again, to make another complaint. I spoke with Francisco and Diane. They told me that I would have to call the regional office in order to speak to management directly. They gave me this number: [protected]. This number only connected me to the person that I was complaining about. I did speak with her again. She told me that she was the reservation manager. I stated that I did not wish to discuss reservations and that I would like to speak with someone who manages the reservation managers. She gave me the name of Virginia Romo, but stated that she will not be in the office until 8:30am Monday morning. Later that evening, I received notice that a reservation had been made for the following morning, so I did not proceed to contact Ms. Romo, as I needed to go ahead and move as soon as possible.

I am extremely disappointed with the service that I have received from Uhaul. To me, the name Uhaul was synonymous with professionalism and excellence. When I needed to move, Uhaul was the first company that I called. Initially, I was impressed with your rates and mileage allowance, which gives you an edge over the competition. On the contrary, the service that I received has tainted that image, making it worth the extra money to go with another company. I will never use Uhaul again. As a result of my experience, I also will not recommend your company to anyone else, and will more than likely share this horrible experience with many others. A friend has suggested that I post my complaint on www.planetfeedback.com, as well as other venues, and I am seriously considering it. Uhaul has made a very bad impression on me and has ruined what was supposed to be a fresh start in a new city .

People that have made complaints about Uhaul have a right to be upset uhaul will do anything to get ur money, if u own a storage and u owe them, they will charge credit cards, checking accounts and debit cards it has happened to me when I did a friend a favor and paid their storage once, also when u rent a truck from them they also charge u for a piece of paper in the truck I was charged $25 they considered the truck dirty, I had the truck for 5 hour rental I was charged 2 days with the truck for being 15 minutes past due not only that I was charged for gas meanwhile I was given the truck at 1/4 of gas I brought it back at half a tank, then they wanted to charge me almost $408 for someone elses rental they claim someone else returned the truck but it was never checked in, like that was my problem, the customer service there was very rude and intolerable they stand behind their counter and hold a whole conversation about their love lives, and getting married to even talk about sex mind u I have my 4 yr old daughter there! This Uhaul needs a whole new staff, even a new manager I wanted to speak to him and he's rarely there it seems I called the cell number at the door and he hangs up the last time I go to that Uhaul center at Riverdale

My husband and I were moving to Tucson. We went to Uhaul to have a hitch installed on our Cadillac Sedan De Ville 2017. When the work was done, and we were ready to drive out, we found two of the windows were not working.

We approached the man installing the hitch, he denied he has anything to do with it but one fact is clear, we drove a perfectly good vehicle in and after the installation of the hitch, found two windows not working, unable to be rolled up.

We drove to a carshop and was informed the regulators of both windows were broken. His estimate was $1125.98. We drove back to Uhaul. The manager until then very friendly was hostile and cold. She denied responsibility for it and walked inside, leaving my husband and I to wait in the store. We waited and waited and waited for well over an hour. I knew she wanted us to go away and I was as determined not to go away. One of the employees told us to go to the Cadillac agency in town, they can fixed it less. We left, with me threatening to bring it to the top.

That must change the manager's attitude because she phoned us when we were at the dealership and told us she filed a claim with their insurance company. I was naively and greatly relieved, the insurance will cover the repairs.

I phoned the number given me and was told to go ahead with the repairs, keep the papers and file it with the file number given me. I did that and waited. Nothing. Finally I phoned, and was put to the supervisor who told me our claim has been denied because Uhaul said installing a hitch has nothing to do with broken windows. But the fact remain, we drove a perfectly good vehicle into their shop and drove out with two broken windows which costs us $1189.31 to repair.

If you like being spoken to with offensive language of sexual origin go to Peter St. U -Haul in Atlanta. I went to Castleberry Hill's Art Crawl last Friday night (May 14th, 2017) only to be verbally assaulted by a man U-Haul leases their parking lot to for evening events in this area. The offensive and crass language this man used with me in front of U-Haul customers and my colleagues was unforgiveable. I immediately reported this incident to the manager on duty at the time and was promised it would be reported to the operations manager Mr. John Bricks and that he would be giving me a call. Four days later I still had no call from Mr. Bricks so I attempted to reach Mr. Bricks and was told this message was given to him the day after the incident. This which tells me nothing other than this behavior is condoned by U-Haul and Mr. Bricks. This location is accepting money from an individual who is profiting from their property and no regards to the manner he speaks to women. The profanity he used with me was of sexual origin and in no way acceptable behavior. Is U-Haul so desperate for money (from a local parking lot guy who doesn’t even appear to have a real company) they are now allowing this type of behavior on their property during their open business hours? Not only are they allowing it but they are getting paid by this individual to profit from them! This supposed parking attendant’s parking lot receipts had no company name nor a phone number listed on the ticket. If your car was damaged or towed who would you call? The answer is you would call U-Haul. U-Haul is going to have to accept some sort of responsibility here.

We rented an uhaul truck from Brandon Florida. The sales person that rented the truck to us showed us a fuel gauge on the computer screen. The gauge showed it was 3/4 full; we drove the truck straight to Sarasota. After removing a dresser and twin bed we went to Hess gas station, and put $16.00 in the truck. The gauge read a hair above 3/4 full; I then drove the truck to uhaul five minutes away. When I arrived at uhaul it was 7:15 and the gauge showed 3/4 full. I put the keys in a drop box while a person closed the door. He directed me to drop the keys in the drop box; he would not take the keys himself. A few days later my wife checked her card and there was a charge for $54.00 on our card. When we called them to find out what the charge was for they stated that it was a fuel charge for not returning the truck with the same amount of gas as when we took off from Brandon. The employee insisted I was lying and was trying to screw them. And that they were not going to refund the charge of 54.00 to our credit card.

I rented the truck on 3/31/08 and the truck had shifting problems and it caused some damages to some very valuable things of mine. I reported it to the person in charge at the uhaul place and they refusing to compensate me for my merchandise damaged. I filed a complaint with the insurance Co and it's been months and I have not gotten any satisfaction from the Ajuster.

Please go to Directcomplaint.com and file the car/truck rental COMPLAINT FORM. I had very similiar problem when I MOVED this past summer. Its already hard to begin with they should be there for us! anyways, go to this website, register for free! and file a complaint for $5, it gets sent directly to the business and you can select any remedy you want, I got a check for $75, better than nothing! and you get to vent, believe me it feels soooo good!
good luck!

To whom it may concern,

I have used U Haul for many years without any problems. This last move I used the additional service of hired help to load the truck. Once I reached my destination and unloaded the truck, I was shocked at all the damaged to my furniture...which is brand new and the total damage of so many priceless belongings I have owned for years, as well.
I called to complain about these damages and spoke to a Mr. Bell, who told me to photograph all of these damages, which I have...but I am still unable to connect with someone to continue with what needs to be done. Mr. Bell gave me this address to e-mail...MONROEQUINCY@AOL.COM. This is for apartments.
Then he gave me this addy: Big Newton Movers, PC, Fl.
The truck was leased on September 25. I initially paid $225 for two men to load the truck. I had every boxed, things taken apart like the bed and everything stored in the living room to save time. I ended up having to pay these guys another $85 in cash and a check for $225.
Their payment code was 468408.
The number I have been trying to connect is [protected]...without success.
Would you please help me in directing me who I can connect with to take care of my damages. I paid for the insurance and this was verified my U Haul.
You may write me to the address stated above.
Thank you.

ANYONE renting from these company's, is most likely being EVICTED OUT of their residential Apt or duplex unit. Most people living in condominiums or owner's of small homes,
CAN afford to pay 'legitimate moving company's' to move their belongings for them.