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Turkish Airlines review: Lost luggage ( 8 comments)

gelmir of Ankara, TR

Apr 22, 2012 7:26 pm EDT

Verified customer

Featured review

On 3 February 2012, I took a Turkish Airlines flight from Istanbul to Baku and lost my luggage. One of two missing items was found after a week. The second one was missed, and I returned to Istanbul. Because I could not find anyone at THY Luggage Department by phone, I had to go to the airport twice to get info on my luggage. Two weeks later I filled a number of papers and provided THY officer with a list of lost things to get indemnity. I still wait, and nothing happens. Nobody answers my calls to Insurance Department at Turkish Airlines, and my emails go unanswered too. And this is so-called best airline in Europe?!

8 comments

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mayorga

2 comments

mayorga of TR

Jun 29, 2011 11:35 am EDT

Turkish Airlines lost my luggage while traveling domestically then i had to catch a flight internationally with Aeroflot to my country. Turkish Airlines representative promised to have my luggage delivered to my home address. They claimed, told my friend in Turkey, my luggage was on board my flight, they have rushed it, later they called my friend and told him, they sent the wrong luggage. In Moscow, I had to return the wrong luggage and catch the flight to my home town. Again, Turkish airlines representative promised to have my luggage delivered in few days, and they gave me a phone number. Phone number no one ever answered.
You probably guessed it. Yes, Turkish airlines never delivered my luggage. They claimed it was in Moscow, i had to go get it. I had to fly 2000 km and pay from my pocket to get it. I refused. I reminded their promises. My friend in Turkey was coming, so finally they delivered the luggage to his address in Turkey, He paid $150 for second luggage and so far Turkish airlines have not compensated me for the mistake. I had my cell phone, special glasses and few other items stolen from the luggage as well. I complained too many places, finally Turkish claims they will give me $300, but, I have to collect it from Moscow. Again a game. Why cannot send to me, mail me, send to my bank account, etc. They have shown no remorse. We have boycotted Turkish Airlines. I was invited for a training in Turkey, and the organizers knowing my dislike, and problems with Turkish Airlines arranged not only my but all 30 attendee’s flights with other air carriers. Glad they lost clients. Keep it up, and Some day you will see "Globally yours". Maybe have an UP added.

Truth81

1 comments

Truth81 of SY

Nov 06, 2011 4:42 pm EST

I totally agree. At least you've got your bag back. As for mine, the Hostess professionally stole my handbag, from inside the airplane, can you believe it ? She gave me an irregular number tag to me in the airplane. I didn't know that was irregular, until the Turkish airlines employee in Istanbul told me so. It happened on my way back from ( Greece to Istanbul and then Syria ). I had to stay in Istanbul more than 24 hours and i needed my money and ll stuff from my Handbag.And i didn't get back, I had work documents in it, , , , very important things. They never answer the phones, they pretend they don't know English. They ignore and not help you. They just don't care. I don't understand how they have had rewards for their service is - [protected] below 0. They are all liars. Even here in my country when i tryto contact Turkish Airlines. They just don't answer, don't have an idea about my issue, so everytime i call i have to tell them my story all over again...I am very upset, I don't know what to do. But I'm ready to file a court on them if we can gather and be a good number of people and do it all together.

muko

McKinney, US

1 comments

muko of McKinney, US

Mar 20, 2012 4:31 pm EDT

I agree with you, I have called them millions of times and no answer and even if they answer they pretend they do not understand english. Lets organize and file a joint law suite against this unbelievable customer service of turkish airline. I lost my luggage on dec 2011 and they are not even replying me or anything. it's time to bring TURKISH AIRLINE to JUSTICE. thanks

Salam aldhadan

1 comments

Salam aldhadan of GB

Mar 28, 2012 12:21 pm EDT

Verified customer

Dear Sir / Ma'am, I flight on your airway Turkish airline and i lost my luggage at your when i got to your airport . I asked for help and nobody help me from your employee to get me luggage back .Why?

awny mohamed gad

1 comments

awny mohamed gad of EG

Jul 27, 2012 6:16 am EDT

Verified customer

LOST luggage my big hand bag my name is Awny mohamed gad traveling from Cairo to Istanbul date 07/07/2012 flight noTK0693 business class seat 04E my bag no TK958152 when arrived to Istanbul airport with my family for vacation no found my bag and i make clime at found& loss desk office file efer ISTTK20822-07 JUL12/0446 GMT - NAME GAD MY BAG FULL with my nice clothes for nice vacation with my family but my vacation became a nightmare since that day no one reply whir's my bag or the compensation
but I'm sure Turkish airline one of the best airlines but the need to reactivating the luggage system and working team.
Kindly inform what going on.
Lost, damaged or delayed baggage is covered under the 1999 Montreal Convention. Under the Convention, the airline is liable in most cases for luggage that has been delayed, damaged or lost. This liability is limited to approximately £1, 129.

aryan nair

1 comments

aryan nair of HK

Jan 13, 2014 5:44 pm EST

On jan 13 2014 I reached india cst airport at 5 10 am by turkish airlines
I boared the turkish airline from jfk newyork on 11 jan 2014 11 15
Upon arrival at my residence I found that three items were missing.
An old sony vio laptop ( d only reason I kept it n chein bagge was that it was an old one)
A new guess ladies hand bag a swanky new black slim wrist watch for females.
I'm tryng to reach the airline but still no luck. There website page which registers the complain is erroring not sure how to proceed with this

Aryan Nair

Shabnam Esmaeili Dehkordi

1 comments

Shabnam Esmaeili Dehkordi of HU

Apr 16, 2016 4:06 am EDT

Verified customer

To : Turkish Airlines – Celebi Ground Handling Hungary

Dear Sir/Madam
Hereby I, Ms. Shabnam Esmaeili Dehkordi would like to inform you on 4th
Jan 2016
I came to Budapest from Tehran ( Imam Khomeini airport) by Turkish
Airlines TK 875 / TK 1035 04 Jan 2016 .
Unfortunately, I had a carrier with me from Tehran in this flight but
Turkish stuff did not let me to carry with myself to the cabin. So, they
collected it upon my boarding to the aircraft on flight ( TK 875 ) and gave
me a tag receipt . ( it is enclosed to this e-mail)
When I arrived to Budapest that day this bag ( which I enclosed a photo to
this e-mail ) did not come so I filled a lost bag repot at Budapest airport
but no news of this bag so far.
I appreciate if you follow up and find my bag .
My Home address in Hungary : 3/36 Honvéd street 1 debrecen 4026
My Mobile Phone : [protected]

Truly yours,
Shabnam Esmaeili

martha,kembong

Hanover, DE

1 comments

martha,kembong of Hanover, DE

Jun 03, 2016 3:51 am EDT

dear sir or madam
my mother travel from cameroon to berlin with turkish airway her bag got missing .its been 2morths past but we dont get any information
we need to know what is the problem, the bag no was, txltk41486

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customer.service@turkishairlines.com

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General Management Building Investor Relations Department, 9th Floor Yeşilköy Mh. 34149 Havaalanı, Cad. №: 3/1, Istanbul, Turkey

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