Turkish Airlines
Reviews and Complaints

I flew from Istanbul to Houston on Turkish Airlines business class on 07/31/18.
At the Houston airport when I picked up my Carry-on I noticed the handle is completely broken. I brought the issue to the attention of Turkish airlines attendant at the airport and I was told I have to file the claim on line. I filed the claim on-line and in atimely manner (within one week of incident). I sent all the documentaions that they needed and they approved all of them.
The decision that they made was that I had to file the claim at the airport not after I got home. I trusted their REP. at the airport and according to their policy; passengers have one week to file a claim and now they have denied my claim.
attached is the documents and conversations with Turkish airlines

I was on the flight Turkish Airlines TK 045, Cape Town - Istambul.
Departure on 28 July at 17:20, Arrival 29th July 05:05.

My Connecting flight was at Turkish Airlines TK1775, Istambul - Riga.
Departure 29th July 14:50, Arrival 29th July 17:50.

I was flying with both of my kids 3 and 4 years of age. I must say that the both flights were very good and the stuff on the plane were absolutely brilliant.

The staff In the Airport transfer desk were very good. I was looking to see if i could get the Airport Hotel with two of my little kids. Gentleman was very helpful and informed me that the hotel is fully booked (5am) and there should be some vacancies in 2/3 hours. besides the fact that my next flight was in 9hours 45 min instead of 10 hours, as its not easy contain 2 small kids.
3 hours later at the Care Point i was rudely helped by the other gentleman, I stood there for 15 min while i had no idea what is happening. The stuff was laughing about something, and i literally felt absolutely ignored. He said there is no chance that i'll get the room and gave me the meal voucher. There was not any customer care skills involved at all.
I could not go to the Quiet room 219 for 9 hours 45 min cause i have two kids and they wouldn't have sat for that time quietly.

I ended up going to the lounge, where kids could play.

When i arrived at Riga i was beyond exhausted. It is a long flight which i know, 10hrs 45 min from Cape Town, but i was not expecting to spend almost 10hrs walking around the Airport with two small kids.
Customer care should be consistent.
It was raining most of the day in Istambul.
Besides that, arriving at my family house all of my suitcases were wet. All my clothing shoes everything was wet, it was drenched ... without exaggeration.

They were badly kept or they've been left in the rain for 10 hrs.
The bottom of my smallest suitcase is broken also.

I didn't report anything to the airport at my arrival as i was exhausted and i didn't notice anything till i got home.

My email address is kristine.[protected]@gmail.com

I flew business class on Turkish airlines and on my way back from Canada to Beirut first they charge me 222 $ for carry on weight approximately 23 kg, I was asking for exemption and no one talk to me or help me at all, also on my flight from turkey to Beirut I was asking for wheelchair, and that is never done, so my experience for Turkish airlines was very bad, also I felt they were robing me for paying so much money for service I did not get . I am really very disappointed and I will not fly on your airlines anymore .

Hello sir
Its, requested that i have travelled for the first time through turkish airline and it is a very bad experience of my life and ill not travel and prefer to travel in turkish airline in future, because I reached 20:00 exact to the boarding gate and time for flight was 20:25 and there was no crew to entertain me and my family and i have paid 210$ panelty per person for the mistake of airline, i am a gold card member as i have provided my rop number it is requested to refund my panelty
ABUZARHAIDER
AQ6976713
ROP : TG/G nr36181

Dear Concern..

I introduce my self as Manish Bhatia, an Indian Citizen, who had gone to the US on 12th July and returned on 23rd July, 2018.

However, at the [censored] end I am facing a rather unpleasant situation, which I am constrained to bring to your kind knowledge for a very urgent redressal.

The booked baggage which was scheduled to arrive subsequently to my arrival in India on 23rd July, 2018, ( TK 716 ) has unfortunately NOT reached INDIA, till the time of writing this mail, which is shocking !

This is indeed a worry some incident for me, which has reluctantly caused a substantial Financial Loss, besides a lot of continuing mental pain and trauma.

I have also simultaneously registered my Baggage Loss Complaint /Claim on the Turkish Airlines Team Member on Airport providing the requisite particulars of itinerary flight details, Tag Number etc, where after I am being provided with an invariable message " that the process to find your baggage is still underway . Please check back later"

My reference number is Deltk26264
My Flight Number : Flight 1 : TK 32 Flight
Tag Number TK585944

As a matter of fact pursuant to my today morning talks with the executives of the Airlines, I was asked to patiently wait till 5.00 pm today, but unfortunately just prior to writing this mail I am getting the same stereotyped reply that you are looking into the matter"

Now, that since the matter is getting inordinately delayed and my mental pain agony, peace and suffering getting beyond patience, besides the substantial financial loss, due to the seemingly casual and careless of the Airlines, I strongly urge you to REVERT me with the exact situation of the case, by tomorrow afternoon, else I shall be left with no alternative to escalate the matter to the higher ups of the Airlines, necessary statutory / legal authorities such as the Police/ Consulate and also propagate this highly irresponsible behavior of the AIRLINES on the Social Media.

Trust that your AIRLINES will push up its entire machinery to LOOK INTO the SERIOUS LAPSE shall RESPOND to me in writing .

( MANISH BHATIA )

Contact : [protected]

To whom it may concern at Turkish Airline,
My Name is Abdulla Tabbaa
I have booked two round-trip tickets for my daughter's and they're 18 years old cousin booked on her own, and they are traveling together The names are;
Dalia Hadda Tabbaa 21years old and Alia Taja Tabbaa 21 years old
Reservation code; UQNZGZ
and their cousin
Rima Siham Ghamrawi age 18
Confirmation; RFKX5Y
Traveling from Los Angeles airport to Beirut Lebanon through Istanbul July 22 to August 22,
The plane leaving LAX on July 22 was delayed One hour from 6:30 PM to 7:30 PM, when they arrived to Istanbul as they're walking out they asked The personnel at the gate where to go and thy guided them to the wrong gate and they missed their flight they stayed 15 hours at the airport panicking and crying and confused they had a panic attack nobody speaks English to help them! we had to purchase tickets on MEA air to Beirut after 15 hours waiting for you guys to respond seven phone calls talking to the escalation department nobody gives a damn
I would like to have someone high up who make decisions to look at my situation and how frustrated we are with Turkish airline and compensate us good or we will never use Turkish airline again and will put some bad reviews and publish the story on all media
I have everything in detail what happened with the panic attacks
Thank you
Abdulla Tabbaa
[protected]
[protected]@yahoo.com

My name is Aminata Gassama flight number and date TK 34/24Jun/TK539/24Jun. I flew from Houston, Texas to Bamako, ans received my suitcases a week later. During this time, ll my diabetic medications went bad?. This is causing me a great financial burden, and I would like you to make me the below refund expeditiously:
5 Victoza which amounts to 2583 SAR = US 690
4 Lantos Solostarm which amounts to 1126 SAR= US 301
3 Appedra Solostar which amounts to 481 SAR= US 128
Total=US 1119

We had a flight from TLV 27/02/18 TK 787 to Sofia with "Turkish Airline" with connection flight in Istanbul TK 1029.

Instead of 2 hours connection we had to stay in Istanbul till 14:45 next day . We had 5 days' vacation and have lost ski day and one night hotel reservation.

Attached original tickets, declaration form from Turkish airline filled in Istanbul airport and new tickets . Please let me know if more info is needed.

June, 29th, 2018

To: Turkish Airlines

From: Nicoleta Achim
[protected]@gmail.com
[protected]
"Authenticity is not something we find, it is in us all the time."

Subject: Complaint
TK-749535, Nov. 24, 2017
TK-749535 #S1-726258#, Nov. 27, 2017
TK-766032##, Dec. 1, 2017
TK-766032 #S1-755862#

Dear Sir. Bilal Ekşi -

From the bottom of my heart I am sending to you this letter reflecting long time unresolved issue. I am asking, for your awareness in reevaluating this case that Turkish airline representative couldn't resolve it.

Further to my email of Nov. 24, 2017, I have yet to have any satisfactory answers.

On November 24, 2017 I was returning to my home in Los Angeles from Bucharest, Romania with a stop in Istanbul, Turkey to change planes and continue my journey home. The flight was delayed and arrived 16 minutes late, thus missing the connecting flight from Istanbul to Los Angeles requiring an overnight stop. At the time I purchased my ticket, I requested a wheelchair because I had recently had surgery on my right foot and was unable to walk unassisted.

When our flight was late on 24th of February 2017, while I was travelling with my fiancé, Bogdan Velciu we were issued a visa to travel into the city and we were taken to a good hotel where we had a good room, and good food.

This time, I was travelling alone and I was refused a visa, and no wheelchair was provided, nor did anyone offer to find me one. Instead, I was taken to a room where there were military-style beds placed closely together. There were fifty people from all over the world, all ages - men, women and children. It was impossible to sleep in this situation because of the noise of all the people coming and going, snoring, crying children, etc. and I didn't feel secure with all the movement in that room. Also, the mixture of different colognes and perfumes, perspiration, plus the odors of people travelling and no facilities for showering or bathing, made it impossible for me to breathe because I suffer from various allergies. Then there was the problem of the restrooms being a five minute walk from the sleeping facility - clearly I was challenged by this because I didn't have a wheelchair and couldn't walk easily.

We were given meal vouchers - also not close to the sleeping facilities, so again, I was forced to walk - with much difficulty with no wheelchair, to get to the food court. Once there, the food was inedible, and I was forced find other meal options on my own.

All in all, a very unsatisfactory experience and Turkish Airlines did not live up to their promise of a pleasant travel experience and definitely not much friendly assistance from the airline representatives in that airport!

A few months earlier when I was travelling with my fiancé, and we missed our connection because our flight was late, the assistance we received was very different than my experience in November. I feel that I was discriminated against because I was a woman travelling alone and I wish to be compensated for the inconvenience I suffered.
Please pay attention to your loyal customers and to this case because this happen to me but tomorrow it may happen to your family, and I perceive that you are not going to like it.
I will send this letter to your CEO, your sponsors, and media.. This is not a good business vibration for your reputation. I look forward to your reply.
I would like to have closure on this issue.

Best regards,
Nicoleta Achim

Here is your respons to the incident on 24th of February 2017

On Thursday, August 24, 2017 8:50 AM, "[protected]@thy.com" wrote:

Dear Velciu BOGDAN,
We have received your message dated 4th of August 2017.
Firstly, we ask for you to accept our regret at the unpleasant situation you have experienced, and we apologize for not getting you to the final destination on your ticket on time.
In the case that one of our flights is delayed, we facilitate free-of-charge the transport of our passengers who have not been able to make it to the connecting flight listed on the same ticket to the final destination listed on their ticket.
In our investigation, it has been determined that on 24th of February 2017, your TK1044 Bucharest / Istanbul flight was operated with a 9-minute delay due to 6 minutes of late arrival of aircraft from previous sector and 3 minutes of air traffic control capacity, which misconnected you from your transfer flight TK0009 Istanbul / Los Angeles operated on the same day. Accordingly, your reservation was changed to facilitate your journey via the same flight a day later on 25th of February 2017.
As a compensation, an EMD with the number [protected] and the amount of 600 Euros has been issued on 23th of August, 2017.
In relation with this; the conditions of the EMD is as follows:
- The amount on the EMD can be refunded within 1 year from the issue date, through the nearest Turkish Airlines sales office. In the course of exchange procedure while refunding, differences might occur due to exchange rate disparity.
- According to your prefer, you may use the EMD in Turkish Airlines' flights within one year from the issue date.
- This EMD is valid only on Turkish Airlines' flights. It is non- transferable to another person and any name change is not permitted.
- The validity of the EMD is one year from the date of issue.
You may also visit the following link at Turkish Airlines website in order to find the nearest Sales Office:
http://www.turkishairlines.com/en-int/corporate/sales-office
As we facilitate our guests' travels, we also wish to welcome you as hosts with great quality of service and professional staff. With hopes that we can offer you flawless service on your subsequent travels, we are respectfully yours.
Yours Sincerely,
Ulas Can C.
Turkish Airlines Inc.
Customer Contact Center

Dear Nicoleta ACHIM,
First of all, we would like to kindly inform you that, the inconvenience you have already experienced deeply saddens us, too.
As is the case in every other industry, unexpected issues may occur in the aviation industry, too, and we would like to share with you the fact that some of these happen outside our control.
In our investigation, we have determined that TK1044 Bucharest to Istanbul on 24th of February 2017 was conducted with 6 minutes late arrival of aircraft from another flight or previous sector and 3 minutes ATC restrictions delay. In regard to this, we tried to reschedule your ticket with the next alternative flight as the procedure indicates and that you facilitate your journey.

Below you can check the details of the EMD, have been issued by Turkish Airlines Customer Care;
EMD Number :[protected]
Amount : 29 Euros for visa fee
EMD has been issued on 26th of July 2017.
EMD Number :[protected]
Amount : 2477.28 Turkish Liras
EMD has been issued on 28th of July 2017.
In relation with this; the conditions of the EMD is as follows:

- The amount on the EMD can be refunded within 1 year from the issue date, through the nearest Turkish Airlines sales
office. In the course of exchange procedure while refunding, differences might occur due to exchange rate disparity.

You may also visit the following link at Turkish Airlines website in order to find the nearest Sales Office:
http://www.turkishairlines.com/en-int/corporate/sales-office

- According to your prefer, you may use the EMD in Turkish Airlines' flights within one year from the issue date.
- This EMD is valid only on Turkish Airlines' flights. It is non- transferable to another person and any name change is not
permitted.

We apologize once again for the inconvenience, and with hopes that we can offer you flawless service on your subsequent travels, we are respectfully yours.
Best Regards,
Özlem Y.
Turkish Aİrlines Inc
Customer Contact Center

we had our flight from Telaviv to Istanbol on the13/6/2018 booking code UUIVUU
Traveling code-9368727
Departure7-20 Arrival 9-35
Next flight to Dalaman Departure11-20 Arrival 12-40
AS a result of delay of flight from Telaviv We arrived to Istanbol at 10-35 instad of 9-35
and We missed our conection the next flight to Dalaman was at 16-55 . So We spend 6 hours with our kids at the airport and missed One day of our family vication at the hotel.
More over nobody from the crew didnot mention to us that our next flight has already departur and didnot suport us in this situation
I woud like to mention to mentionthat We were fasting at that time and We broke the fast because of the furstration and anxiety.
we woud like to get acompensation for distress and discomfort that we had because of the flight delay

I had a flight with Turkish Airlines 22 of June from Nice to Antalya with stop in Istanbul. One of my two bags didn't arrive, i've made a report in lost and fond stage. So after five days I still wait my luggage and any information about it's location. Also the lost and found worker didn't provide me with any first need material if I'am travelling with a child. After one day left I made a call to lost and found into antalya airport and the woman working there were rude and helpless.
Also the Turkish airlines helpline is useless in helping to resolve my poroblem. So after five days I still vaut my bag with very expensive and necessary belongings inside it.

To whom it may concern, I wish to express my disappointment and upset resulting from a recent trip with Turkish airline. As well as a complaint and seek compensation for staying at the airport more than 9 hours.I, Samara kazzi (TJHD32), was travelling with my husband Adnan kawtharani (UXCWFQ)on June 23 TK 440 from Dubrovnik to Istanbul at 8:30am. Our plane was delayed till 11:45 which is I missed my plane from Istanbul to Beirut at 12:25pm. They changed my booking till 9 pm. When arriving at attaturk airport and trying to have a boarding pass. I spoke to the airline personal about give us a hotel to rest as we spent 4 hours delay in Dubrovnik. He refused and was very rude too and told us to go lounge which was our priority as our reservation was business class. After waiting there 5 hours we realised our plane was delayed till 11 pm so I spoke to the representative guy outside the lounge to give us a place to rest or to shower like usual he refused and very rude too. And said to do complaint. When they called us to boarding we went to the gate where there was a big mess there as no proper lines to business class and the airline personal shouted on us and was the rudist people I ever met. At last I think this experience was very bad to us and not to try to travel with this airline as well as all the workers at my husband company who used around 50 tickets a month to travel. I think we need an explanation for this and why they did not offer a hotel to rest after waiting 13 hours in both airports. Can you please send your response to my email: [protected]@gmail.com . I hope you will consider my complaint. Thanks

Hi there,

I traveled from Sarajevo, Bosnia & Herzegovina to Detroit, Michigan on Saturday, June 23rd and found my luggage to be torn when arriving at the DTW airport. A photo is attached. Please provide a reimbursement for the luggage damage, as it is no longer usable and I need to purchase a new suitcase now. There were also several items of clothing that were torn/damaged inside of the suitcase due to the hole made by Turkish Airlines.

Thank you.
Nina Stojic

On June 21st evening, following the normal procedures, as doing the check-In with Turkish Airlines assistant (name) at Doha / Qatar Hammad Airport, and having my issued boarding pass under the reservation number TYB75S, I was informed by the same that I could not fly with that ticket since it had just 3 out of my 5 passport names.
I was shocked with it as I've flew several times with Turkish Airlines making always my reservations in the same conditions using my Miles&Smiles card, where in fact it has just my first names and family surname, that was fulfilled by Miles&Smiles staff two years ago using the physical form at the airport, and which I checked as of now cannot be changed online.
After trying to solve the issue with the Turkish Airlines Manager (name) at the check-In, I've been told that the only way they would let me fly if I buy a new return tickets for the same flights (Doha-Istambul-Basel and return).
Apart from a misconduct behavior from Turkish Airlines representative, not customer caring at all, I was then re-directed to the local airport travel agency to purchase a new flight ticket spending more 6.550 QAR, under the booking reference QRPI95.
As I had a flexible ticket, I've been told by Turkish Airlines that they were cancelling the initial reservation (TYB75S) so I could then ask for a full refund of my ticket with a small fee penalty, which I've accepted.
In the next day, while looking again to my online account, I've seen that not only my going flight as not been cancelled but also, I could not cancel the still existing return flight myself due to an internal error on turkish online system.
When writing all the details to complain for a refund to Turkish Airlines, the answer is again customer careless stating

"As Turkish Airlines, we have to carry out our activities in the services sector in accordance with certain rules like other air carrier companies.

The various kinds of tickets we offer for the use of our passengers each have their own rules and limitations of use. These rules are implemented equally for all passengers. After ticketing is completed specified fare rules become active for any transaction. Therefore, your tickets cannot be cancelled/changed in line of fare rules.

We appreciate your understanding in this matter and wish to always welcome you on our future flights.
"

Obviously I am very disappointted with Turkish Airlines conduct and customer service support, where besides not cancelling my flight in advance for being able to ask for the refund, they now don't even want to understand that the problem of having only 3 out of my passport names is comming from their Miles card program fullfilment.

Surely I will try to avoid to fly with Turkish in the future.

I booked a flight from Egypt to.USA to attend sons high school graduation. I purchased many gifts for.my son from egypt statues etc. The baggage and belongings were broken due to.aggressive handling of the baggage dept for.each flight as they load the planes. I have submitted a claim for.flight refund and damage property as when I board e d the plane.my seats were changed without warning after I.confirmed.my seats prior.to.boarding.plane . This was the worst flight and.experience.as.this was a big huge occassion for.my son a once in a life time accomplishment and to.have all his gifts broken by the baggage dept of turkish airlines . My payment status shows in process but.noone has responded to.my inquiries as to.when I will receive my refund so.I can repurchase gifts for.my son that were damaged .I use private messenger and they keep.stating we.forwarded all your information to baggage department . Im now with the claims.dept.if im in the payment.processing . Absolutely rediculous . I am very patient.but atleast give us a response when we enail .

I had mentioned during through checkin at Dubrovnik that my luggage handle was slightly broken. Not only was no care taken of it, when I collected it in New Delhi all the handles were broken, zip opened and items missing. In spite of writing to the claims department, no action has been taken as yet. Very disappointed at this poor service. I had expected more accountability on the part of the airlines. I provided all documentation and even wrote to them that I was not claiming for the damaged suitcase as it was a brand new one and I had returned it to Flipkart. I only wanted a return of my lost items or a compensation of the value for them. I have detailed most of the items I have lost. Such disinterested and cannot care less attitude is not acceptable. No care was taken of my baggage and then when I wrote to them, no real intention to understand my loss which happened as a result of your callousness. Just a line line reply that I had to provide bills. When I wrote that I had retrieved some fading, crumpled bills, no reply. Is this your standards for customer service?

I spent all night on the phone with a bunch of braindead people from Turkey call center who barely speak English. In order to get any sort of refund for being sick I needed to send a feedback form and go through the number again, speak to the same idiots, and then they didn't know anything about when it would get resolved. I didn't know whether to go to the airport and fight with someone there or if I had to miss my flight, what would happen. So I was forced to pay the fare not wanting the whole ticket to get dropped. Finally, I hoped that if I pay the fare, I can call the local office and they will make more sense. They were even more rude. They said, we only refund if there was a death. Overall this has been the worst customer service I have dealt with. I am going to try to file a claim on my credit card

On april 26 I left atlanta went to jfk new york was delayed 1 hr. When I arrived in instanbul turkey I had missed my flight they did give me another flight and a motel but when at the hotel 2 tablets came up missing. Airline personel was the rudist people I ever met no one could or would assist us to get help.
I finally arrived in kiev on the april 28. I ended up having to pay $2100 ukraine dollars for taxi because hotel couldn, 't pick me up for 3 hrs then at hotel I lost night at hootel I had to pay for and had to pay $55o ukraine dollars for hotel taxi I missed night before.
On the way home plain landed in istanbul turkey on time but ground crew took 30 minutes to get stairs to door for unloading had to get on a bus took another 20 minutes to get to gate 202 got off bus run to customs got thru there ran to gate I think it was 560 I got there 20 minutes turkish air personnel was still there bus was outside but personnel refused to let us board.
Then wheni ask where I need to go noone would tell us where to go rude people when finally found the place they refused to issue another ticket and I had to purchase with another airline (lufthanasa) at additional cost to me $650 so I could get to atlanta ga.
Personel at instanbul was the rudist people for their customer service and would not help to find my gate.

I had insurence but they said they didn't pay on misor delayed flight they told me to read policy I never recieved a policy.

My one travel #488878811 april 26.

My email is [protected]@gmail.com and my phone# is [protected]

I was travelling tk 0762 09 june from istanbul to dubai. Before boarding-at the duty free at attaturk airport we just got a brand new frederique constant watch - we have the receipt for same - it was in our bag in the overhead compartment bin our seats was 29 a.
On landing at dubai when we wanted to open the bag for taking out passports we found the zipper of the bag slightly open - the box and receipt was there but inside watch was gone.
On getting out we tried to tell the crew but he said I cannot do anything. On telling dubai police they said they cant check all passengers. Its strange that we cannot recover this and the watch cost us euro 719 but main thing was it was a gift from my partner and that emotion is priceless - it caused us both emotional pain and we would like some compensation from airline for this - if thefts start happening on reputed airlines like this then its not safe to travel!

our flight on april 26 was delayed an hour when we arrived in turkey i missed my flight to Kiev had to wait until next day to get to kiev had to pay for a night hotel in kiev and had to pay for hotel taxi $21 because missed flight didn't arrive in kie until april 28 .

on the way back flight to Istandbul arrived on time but it took 30 minutes for ground to get ladders to exit plan then stood on bus for another 20 minutes go to gate 202 then by the time i got thru customs and to the gate i arrived 20 minutes you attendants was still at gate bus outside but attendants refused to let me and another person board this flight .
then when i checked with turkish air they said it was my fault and i would have to purchase another ticket thru another air line lufthansa airline it cost me an extra $650 to fly back to Atlanta ga usa.

people in Istanbul you attends at airport was the rudest and would not help get to my gate that i need to be at.

i had insurance but they said they did not cover i was told it did cover by airline and i never recieved a copy of policy.

one travel booking #[protected] april 26 2018

thank you

Gary Gwinn