Turkish Airlines
Reviews and Complaints

Flight TK099 from Medina to IST was delayed by 3 hours on Wed April 4th 2018. Had a connecting flight TK we missed back to SFO. Got to the gate 2 secs before they closed the gate right in front of us. Security refused to help when we explained the situation and told us to go to gate 215 to talk about the next ticket. They should have called ahead and explained the situation and held the plane as it is the only flight going back to SFO from IST. At gate 215 they told us to go to the main office downstairs and go through the same process. We had to pay to get a Turkey visa for 1 night to get to a local hotel so we can take the next flight back to SFO on Thurs April 5th. This flight was also delayed by 2 hrs while we were boarded because your 5 security check points did not do their job and it took them this long to figure out something was wrong with 3 psssengers so security had to escort them out.This caused another flight delay/cancellation because our final destination is Phoenix, Az. We left Medina on Wed and did not arrive at our final destination of Phoenix, Az til Friday pm. If you were not late, we could have been home same day or at least by Thurs. Your customer service is poor and people have bad communication skills. They are rude and act like like they don't understand English when they do. Ask 5 different people the same question regarding baggage weight or anything in general we got 5 different answers. There needs to be better protocols set up for umrah people. Then there was a baggage issue. On your website it says we are to have 1 cargo luggage weighing 30 kg. One ticket counter customer service agent told us limit is 23 kg and our carryon that we able to bring from USA to Medina was to big for a carryon. 2nd agent said limit is 25 and we are allowed 2 checked bags and that our carryon was fine. This very very horrible customer service. I would like compensation for my Southwest tickets we had to repurchase due to your delays, costs of clothes and toiletries for our 1 night forced stay in Istambul since you refused to give us our bags although they were pulled off the original flight, and hotel stay and food in SF fir the extra unexpected night again due to your delays with Turkish Air. Do something about it or I'm going to sue. I've already reported you guys to Better Business Bureaus.

Dear Most Kind and Benevolent Turkish Airlines Customer Service Staff Member,
I am writing to you with the hopes that you may take mercy on me and afford a little sympathy for me because I was quite ill and had to postpone my confirmed flight from Lahore, Pakistan to Germany.
My flight was confirmed and I was supposed to go back on 10-03-2018. I had a suitcase weighted 39K.g. While during boarding your Airline staff instructed me that I couldn't carry luggage more than 30K.g.
Because I am a patient so it was not easy for me to arrange all this at the eleventh hour. However, I did manage by excluding extra luggage.
After boarding when I was in plane two officials came and said you can't travel because your condition is not good. Their behavior was so rude and pathetic.
As I was certain to travel but unfortunately got sick and the doctor had advised me that I can't travel, this all happen due to misbehavior of the staff members.
Sir It is therefore my humble request that my reservation dues may please be refunded at your earliest.
For your reference I have attached the ticket along with this.
If you have any query you may contact me at my following number or through this email.
An early action in this regard shall be highly appreciated and obliged from my side.
Thanking you in anticipation.
With gratitude,

Mrs Nuzhat Maqsood
Ticket Number : [protected] [protected]
Booking refrence : 2160922
Serial Number : 2160922
Flight Number :Tk0715

Phone No : [protected]

Low quality of service of Turkish Airlines staff at the Transit Desk at TK Lounge at Ataturk Airport (Istanbul), flight delay compensation and lost/delay luggage ... I was traveling with Turkish Airines from Zagreb to Istanbul then Amman 08 March 2018 at 2000hrs. and there was a delay on arrival from Zagreb to Istanbul of 2 hours which led to missing my next flight Istanbul Amman. Upon arriving at the Ataturk Airport I went to the Turkish Airlines Lounge Transit Desk to request new flight and information. I was asked to come after an hour and a half and confirm new flight with RJ. I came back and was told that they can not print me ticket and that I should come in the afternoon to RJ counter for the check in. I requested that my Luggage is transferred to the same flight and I was told it will be done.
This all process resulted in me missing the flight, not sleeping since I was transferred to Hotel in Istanbul at 06 in the morning, I had to pay 25 Euros Turkish visa, I arrived Amman and my luggage was not on flight and still waiting call to confirm where is my luggage, I am elite/gold member with Turkish airlines and I had a good seat on my TK flight to Amman-with RJ I got middle seat in full aircraft, because missed flight I didn't come to work and had to request annual leave day.
Please compensate me for missed flight, for using my annual day, for not sleeping, for Turkish visa fee and delay with my luggage or advise how to proceed with my complaint.
I am using Turkish airlines over 10 years and I am eli5te member. this is a first time I am complaining and please take my case seriously.

I traveled December 4, 2017 from washington Dulles and I was going to istanbul as a transit for 5 hours and then a flight to Libya. I had 5 Bags 50lbs each and I wanted Turkish airlines to link them to the following flight that I was going on within arriving in Istanbul in addition the representative at the desk counter wouldn't allow for my luggage to go on with me He had stated that in order for me to go on the flight I cannot take the luggage with me because they cannot link it to the following flight in which I was going on within hours of a arriving in a Istanbul they had stated in order for them to link my laggguge that they needed to charge me $200 for each bag so I didn't take any laggauge with me and I had problems because I left all my clothes and all my bags in america and traveled with nothing. I had so many problems and I had a new born with me and a two year old child in which I had clothes and diapers in which I couldn't take on with me. I am requesting that you guys give me something in return for all the problems in which Turkish airlines caused me ".

hello, I would like to make a complaint about the wheelchair service. my e-ticket number [protected]. I flew from dhaka, bangladesh (tk 713) to istanbul. I reached istanbul on march 07, 2018 and didn't find any wheelchair service which I booked for the whole trip (from dhaka, bangladesh to edmonton, canada). other passengers who booked wheelchair also didn't find any person with wheelchair who was waiting for the passengers who booked wheelchair. I was about to miss my connecting flight (tk 17) on the same day (march 07, 2018). luckily I found one very gentleman who helped me catching the connecting flight. I am returning to bangladesh on june 26, 2018. I am just above 65 year old. if it happens again on my return flight, and if I miss the connecting flight, who will compensate my time, harassment and stress? I am strongly drawing the turkish airlines authority's attention to this unacceptable service received in ataturk airport. my phone number is +[protected] (cell, canada) and e-mail : [protected]@yahoo.com
regards,
sultana rebeka begum

I flew to Mauritius on February 10 from Toronto Pearson airport with a stopover in Istanbul. When i picked up my luggage on February 12 in Mauritius, I noticed that the top right side stitching of my Heys suitcase, that i had only used twice before and was practically new, had been ripped. Also the brand new TSA approved lock i had purchased for this trip the day before i flew out of Toronto was banged up (it was jammed and i had to struggle with it a bit to get it to open).

So i went on the Turkish Airlines website to file a damaged baggage claim. Technical issues and my claim didn't seem to have gone through. I tried several times. No luck. I was well within the 7 days required by the airlines to file a claim. A few days later i tried again, no luck. I called their customer service line, explained to them that i'd been having tech issues and they started a claim for me and emailed me a link where i could upload pictures of my boarding pass, passport, suitcase, invoices, etc. Done. I uploaded everything they required. Soon after i received an email from the baggage unit. They refused to compensate me because i hadn't submitted my claim within 7 days. Well... I had tried over and over and over but in vain.

On February 24, i checked my bags in from Mauritius, had a layover in Istanbul and picked them up in Toronto. Surprise. The lock fell apart when i opened it. The stitching on my suitcase had been ripped further. I submitted another claim. I was honest about it and basically said look you had already damaged it on the first flights over and now it's further damaged. They turned me down again saying that i had not reported previous damages. I tweeted at them and someone from their help desk reached out to me to ask for more info. They reached out to the baggage unit. Baggage unit emailed me back to say "Unfortunately, it is not possible to assess any compensation for you, as there is no report recorded int he system."

I sent another DM to the help desk on twitter. They replied saying they had again reached out to the baggage unit and to please be patient. That was yesterday. I have now been patient for almost a month.

I was on the Turkish Airlines flight TK0012 from New York to Istanbul on Friday 23/2/18 that arrived in Istanbul on Saturday 24/2/18 at 17:45. My connecting flight is to Lagos International Airport on Sunday 25/2/18 by 15:50 which means I have a 22-hour transit time. I got to Customer Service desk at Gate 215 asking for how to get a hotel and I was directed to the Hotel desk which I needed to pay $40.70 visa fee to get access to. I was very shocked when I was told I was not entitled to a hotel because there was another flight from New York with a shorter transit time or something along those lines. I still do not understand why that should affect me considering I am basically spending a whole day. Cases should be treated based on individual circumstances and not flight based. Does that mean I now need to watch out for flights alternative flights with shorter transit times before booking? As a customer, I should be able to book flights comfortable for me and not the airline.

Secondly, I was being passed around to speak with different people and they were all being very dismissive, rude and unhelpful. I ended up spending the whole transit time in the airport because during the whole back and forth, I lost my wallet and couldn't even pay for a hotel room if I wanted to get one from my own purse. I was not even offered a stay at the lounge and when I asked, they said they couldn't even check me into the lounge.

I must say Turkish Airlines ground staff are the worst I have encountered in terms of customer care. They show little or no regard for customers, lack respect and are arrogant.

I will be giving my reviews and sharing my horrible experience with Turkish Airlines on different online platforms and I certainly would not be flying Turkish Airlines ever again nor will I be recommending it to anyone based on this and previous other experiences like delayed landing that led to missing my connecting flights (twice). I missed my graduation ceremony in 2015 because of this and my luggage did not get delivered until 4 days after and I received no compensation whatsoever.

Turkish Airlines need to get their act together!

Hello. I wana submit a complain against one of the Turkish airline employer in Serbia (Belgrade). she was very rude and unprofessional and made me very stress. also she was very mean. and speaking with the customers with very bad language... I was trying to cancel / change the time for some Reserved ticket. and she didn't help me at all. made me cancel the ticket in the same time I could change the date and pay less fees.. I hope you take some serious action against this employer.. Turkish airline is number one airline in the world and its really sad that these guys are Employ a people like this...

thank you very much
Capitan Ahmed Barasi > pilot at Prince aviation company.
regards..

name of the employers : Alexsandra she was the one who is working at the 3PmUTC. 23th Feb in turkis airline office. Knez Mihailova 9 street Belgrade

Booking Reference# RUUEM5
My flight on 11 February 2018 was from: San Antonio - Houston - Istanbul - Entebbe
- This flight was already paid for and confirmed
- I contacted the Houston ticket office to depart from Houston and not San Antonio. On the same flight and booking #.
- I was informed that the cost of changing the departure airport will be $68.
- I confirmed to proceed and completed the Credit card Authorization form.
- I did delay in sending a Passport copy and copy of the credit card due to not having access to a scanner but the online credit card purchase for was completed and send back. it had all the needed information for the purchase including the CVV number.
- I was told that the credit card copy was not clear. I believe it was. Also, all the card information could be found on the Authorization form.
- I was told to proceed to the Turkish Airlines ticket sales counter at Houston airport. It was not mentioned what the new cost would be.
- At the sales counter I was told to pay the $68.
- I was then told to pay a further $390
- This is an unacceptable cost as I did not miss my flight. I only changed the departure airport but was still on the same booking. This is almost 1/3 of the total flight cost. At the counter there was another gentlemen that missed his entire flight to Dubai the previous day, with connecting flights and was told to pay the same amount.
Further:
- A reserve purchase of $68 was done twice (x2) on the card. One deduction was made and the 2nd is still reserved on my account.
- A reserve purchase of $390 was also done twice (x2) on the card. One deduction was made and the 2nd is still reserved on my account.

The person assisting with this was very inexperienced with dealing with the situation, had a lack in understanding and operating the credit card machine and had to run to the back office all the time to get information from a 3rd party.

I can provide bank statements and e-mail correspondence to confirm the above.

Kind Regards,

Theodor van Rooyen

Paul Dikobe
Am Alfredusbad 5
45133 Essen
Germany
February 5, 2018
Turkish Airlines
Service Department
Dusseldorf International Airport
Flughafenstr. 120 (Terminal C)
40474 Dusseldorf
Germany
Dear Turkish Airlines,
I recently had a problem with your service and I am writing to obtain compensation.
On February 3, on my transit in Istanbul from Dar es Salaam, due to short transit time and extreme bad service of the Airport ground crew, I missed my corresponding Flight to Dusseldorf.

Instead of just re-booking me in the next plane (seats were available), the Airport staff in Istanbul obliged me to buy a new ticket for the next flight to Dusseldorf, threatening that I would have to sleep at the Airport, to take a plane the following day. This tactic was clearly a setup to oblige me to pay for a new ticket.

Upon arrival at the Dusseldorf airport, we learned that our flight was redirected to Cologne Airport. We landed in Cologne very late and boarded a transfer bus to Dusseldorf Airport, which was completely closed at that time. As a result, I had to order a special Taxi to drive me to my destination to the city of Essen.

As a further consequence, I missed the primary Taxi my wife organized to pick me up, but the Taxi Company still charged me because the flight was delayed and I was not able to give sufficient cancellation notice.
The experience was difficult and frustrating, and it cost me $413.98. I believe your agency is responsible for the following fees:
• Extra new Ticket: $244
• Taxi (Dusseldorf - Essen): $84.99 (= 68.50€)
• ordered Taxi for initial pick-up (receipt not available): $84.99 (=68.50€)

Please find receipts for these expenses enclosed and call me at +[protected] before March 18 to confirm that you will honor our requests.
Sincerely,

Paul Dikobe
Enclosures:
- The Additional Ticket
- The Taxi receipt

My son decided to send my husband and myself on a holiday to Turkey
As my husband was diagnosed with
Cancer and is going to bave major surgery once we return home
We flew from king shaka aorport
Tk43 on 8 Feb 2018 @ 4pm
Seats 32 J abd 32 K

Its the 1st time we flew with turkish airlines .Seating was most uncomfortable hardly in leg space and very restricted space

The service of the flight attendents was pathetic. We felt as of they think they are doing us a favor
Absolutely unfriendly, no smile and definstely not polite
We rewuested for watee seceral times as my husband wanted to take is medication was told to wait but nothing was brought
We rewuested for veg meals
There was a mix up
The toilets were also not cleaned
Absolutely disappointing
You expect to get pleasant attendants who enjoy what they doing
I regret booling on Turkish airlinez
I dread going back home on the same flight

To whom it may concern,
My name is Hiba el hajj, i am a doctor working in Brussels and i take every two weeks a flight to go see my family in Lebanon. I took the flight from Brussels to lebanon, round trip(departure from Brussels February 1st, return from Lebanon February 4th)
When coming back from Lebanon to Brussels (flight number: Turkish airlines 825, ticket num: [protected]/3 ) there was a delay of 53 minutes.
We waited in the plane all this time and we were informed after 30 min of waiting that there is a technical problem regarding the music and movies, they were not functioning properly. After this delay with departure, no one explained to us the security measures, neither on the tv nor in person.
After landing at 7h33, I had to run like I never did in my entire life to catch my next flight. I was the first to arrive at the boarding gate at 7h40 and there were waiting a man and a woman.
I saw the bus that was supposed to get us to the plane in front of the gate. When the man screened my boarding pass, I wasn't identified on the system because as he explained they removed our names from the system. He told me u can't get on that plane and they don't accept any modification now because of a problem that may issue with the luggage transfer.
I explained that I had no luggage, neither a carry on nor a suitcase.
He told me again that I can't get on that plane. Few minutes later a couple came by and got their boarding pass verified and took the bus to the plane and at that moment I was shocked and furious.
Arrived at the transfer desk, I knew that the next flight is on the next day at 9am. The person in charge called Eva told me that there is no place on that plane and I told her that I am a doctor and I have to be at the hospital. I asked if there was any business seats she told me: yes but can u afford it?!
I had to take the flight at 12h45pm and missed a day of work when I had to see many patients.
I was shocked from the way she treated me, it was like I was the one responsible for the delay of the first flight.
I know that such delays happen but I'm sure when it is the case, clients must be treated properly and an effort should be made to make it up.
I was really disappointed especially that I was intending to take this flight every 2 weeks to go to Lebanon!

I flew with Turkish airlines from Vienna to Muscat with a change in Istanbul. Our flight from Vienna to Istanbul was late because of the bad weather conditions. So they decided to leave my luggage in Istanbut and send it with another flight the next day. Since I didn't have anything with me, neither clothes or toothbrush I had to buy some clothes and other articles today and want a full reimbursement for the articles and actually also some reimbursement for my time I had to spend on the airport and buying those things instead of enjoying my holiday.

I traveled on Turkish Airline from USA to PAKISTAN and booked my luggage and payed $420 but when I reached Pakistan and collected my luggage that was under weight but tagged of 32 kg slip and when I opened my luggage my vehicle shocks were not found in it all proof are attached here
so it is requested to Turkish Airline Please check and inform me what happened
MANY THANKS AND PROFOUND REGARDS
Contact # +[protected]

Dear Turkish Airways,
I am writing to express my absolute dissatisfaction with the flight on 20/01/2018 flight number TK1972 to Istanbul and connecting to Hong Kong flight TK0070. Both of these flights were delayed, with the TK0070 flight clocking up 5hrs delay!
This has resulted in us (myself and partner) being stuck at the airport overnight with minimal services offered at the lounge. Throughout the whole experience there was no communication or explanation by your staff either on the plane or at the airport as what the problem was. The information desk in Instanbul was very unhelpful providing us with one sentence ‘write to customer services'.
The whole experience was very distressing for us both as we subsequently experienced difficulties with pick up at Hong Kong airport and a loss of a day of our holiday.
In addition, when on the Hong Kong flight the entertainment system had damaged/visibly burned out remote control and did not function thus my partner was left without this facility- an experience on a business flight we did not anticipate at all. To make things even worse our luggage in Hong Kong arrived soaking wet with clothes completely wet throughout and we wonder whether this was due to the bags being let outside during the long stopover as it rained badly in Instsnbul. We have used this luggage numerous times over the last years and never had this problem.
This was the first time we used Turkish airlines for the holiday of our lifetime and have been so disappointed that we are dreading the flight back nextThursday.
Details: Denisa Milucka and Alastair Irvine
E-ticket: [protected] and [protected].
Please take this email as a formal complaint, we hope to hear from you soon as what your compensations intend to be.
Kind Regards,
Denisa Milucka

Hi there,

We are a team of 11 passengers who were travelling for only 4-5 days to attend the martial arts Euro Cup in Sicily, Italy. The trip was on 14-December-17 (Kuwait-Istanbul-Rome-Sicily) and back on 18-December-17 (Sicily-Rome-Istanbul-Kuwait). On our way there all our luggage was delayed for 3 days and received on 17-December-17 (before travelling back by 1 day).

We have taken time off our work and our children took time off their schools just for this event. Having ALL our luggage lost really disrupted everything. The children performed poorly. The adults were stressed throughout the holiday. Our main concern each day was the bags - between purchasing essential clothing, jackets, underwear, pajamas, toothbrushes, everything! Not only that, but after the luggage arrived to Palermo airport (Sicily) after 3 days, nobody can deliver it because it was a weekend. We then had to leave the tournament, rent a bus to go get the 7 bags! No words can explain the frustration we have. This holiday was a nightmare due to this incident by Turkish airlines. I myself am a gold star alliance member and I don't think I will be taking their flights again. The whole team is frustrated and wants to escalate this.

We claimed only for our expenses borne due to this incident (items purchased during the 3 days). Total expenses are 3195.68 Euros and invoices for everything are available for three families of total 11 persons had their luggage lost for 3 days.

Also, as informed by Turkish Airlines, each person shall receive USD 50 compensation per day. This means an additional total of USD 1650.

We did not even claim for our flight tickets nor hotel accommodation as our travel was a disaster. We are only claiming direct expenses. If we take this case legally we will be claiming for all expenses, including flight tickets and accommodation for all 11 persons.

Thanks

Good day I flew from Cologne to Istanbul flight (TK) 1674 on 22 January 2018 at 17.20 and Istanbul to Cape Town on 23 January 2018 flight (TK) 44 leaving at 2.25 arriving at
12.35, I checked in 2 suitcases. One of them arrived fine but the smaller one arrived broken. The handle of the suitcase was broken off from the wheels on one side. I can send you photos. The bag was not heavy weighing approximately 10 kg. I will not be a able to use the bag again. The size of the bag is 58 x 37.5cm. I can be contacted at +[protected] or [protected] or at [protected]@gmail.com. Thank you and
kind regards
Adelheid (Heidi) Kuesel

I mr ofuagbon kingsley chinedu. My ticket number is:etkt 235 [protected]. Booking ref:amadeus:uphyro, airline:tk/tk42lw. I bought a ticket to travel with turkishairlines on the 17th of december 2017. I arrived nigeria that same night to discover that of my 5 luggages, which I paid for 2 extra luggages, the sum of €435. The biggest bag among them was not among. I reported to turkish staffs at murtala mohammed airport that night. They gave me a form to fill, which I did. Then, the next day, I travelled back to delta state. I travelled to lagos 3 times of my bag. The christmas and new year presents in it was out of reach. I had to spend another €1450 rebuying things that I have bought because my bag returned 2 weeks after my arrival. They destroyed my stractic travelling bag I bought for €320. They also destroyed my big black bag. The sum of money expended totalled €1770. How can I get my money back?

I will like to complain about the service we received whilst waiting to check in for the turkish airlines flight from Thessaloniki. We were on a connecting flight and due to weather conditions and poor organised airport in Thessaloniki we were not able to fly out since airplanes were not coming in or out. Firstly I would like to complain that after booking our flights with Turkish Airlines we were never informed that there are delays or problems with flights on the day. Due to this we were stranded at the airport from 7am till 2.30pm.offcourse turkish airlines changed our flight since the one via Istanbul was cancelled. But even the person at the Turkish Airlines desk was very impolite and we were offered a drink and snack voucher for the 7h wait at the airport. Overall a very unpleasant experience and not only because Thessaloniki airport was not organised properly and weather was poor, but Turkish Airlines didn't do anything to assist us and make this unpleasant experience bearable. We arrived London at 10pm after being at the Thessaloniki airport at 7am.

I always split my tickets as it is cheaper for customers but constantly face the same problem in Nairobi at check in where turkish airlines staff refuse to print out a ticket for the second leg. Kindly clarify if i can split my tickets and buy two separate tickets for my one journey both with turkish airlines. If i can, i would be very grateful if you could sent advice not to disturb customers. Thank you.