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Santa Barbara Tax Products Group [SBTPG] Customer Service Phone, Email, Contacts

Santa Barbara Tax Products Group [SBTPG]
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1.1 251 Reviews

Santa Barbara Tax Products Group [SBTPG] Complaints Summary

5 Resolved
246 Unresolved
Our verdict: If considering services from Santa Barbara Tax Products Group [SBTPG] with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Santa Barbara Tax Products Group [SBTPG] reviews & complaints 251

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Santa Barbara Tax Products Group [SBTPG] My Tax Refund

August 2nd I was approved for my refund for $46,709 Santa Barbara said it was suspicious activity so they sent it back to IRS and said I had to wait 12 weeks before calling. I waited almost 6 months IRS have no reason to lie but now I loss my car my home and job do I’m definitely going to the news and I’m during them if I knew they worked with green dot I would have never trusted them . But when I’m finish with them they won’t keep messing over hard workers

Claimed loss: $46,709

Desired outcome: I want my money

Confidential Information Hidden: This section contains confidential information visible to verified Santa Barbara Tax Products Group [SBTPG] representatives only. If you are affiliated with Santa Barbara Tax Products Group [SBTPG], please claim your business to access these details.

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Santa Barbara Tax Products Group [SBTPG] Santa Barbara TPG

My name is Billie Branham. IRS approved my taxes and sent it to them they lied and said they send my refund back to IRS on Aught 4th 2023 I just talked this is Sending 2023 they said Santa Barbara has your refund . Someone better send me my money or I will pick it up . I’m calling my Attorney first thing in the morning then we will hinve the news I work hard I’m about to loose everything and if I do I will sue them for millions I have children enough is enough but they won’t keep my $46,700

Desired outcome: I want my money I worked hard for my money I take care of 4 grandchildren

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Santa Barbara Tax Products Group [SBTPG] Release of my taxes

This company has had my money for over a month and have not paid me I’m currently on the phone with the irs that said I’m not going through an audit a rival department they don’t know what a lead number is it’s all bs and they know it I’m am seeking legal counsel in this matter and tpg with have a set time to respond before I sure respectfully a very pissed off tax payer

Desired outcome: Release my money would be nice

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Santa Barbara Tax Products Group [SBTPG] Release of taxpayer's refunds

I have been following my tax refund since the day I filed. I checked my IRS online account and WMR daily for updates. I did a verification through the IRS. My refund was approved and sent out by the IRS 8/9/23. SBTPG has had my refund since 8/8/23 in their bank and will not release the already approved funds to me. They never answer their phone and tell blatant lies. They take out their fees and then put your refund "under review" and claim that they have to send it back to the IRS per the IRS's request, but I spoke with the IRS and they have no knowledge of this and haven't made any request. They approved the refund already and sent it out, if it would have come directly to my personal account there wouldn't even be this issue. But because I chose to have Tax Slayer's fees come out of the refund, it got sent to SBTPG's bank who Tax Slayer uses and they were supposed to send me my DD the same day they received it which was 8/8/23 and I still have not got it. They are doing fraudulent business and should be shut down and closed. Worst Company I've ever dealt with. I will never use any company for taxes that uses this company to do business with.

Desired outcome: I want MY refund deposited into my account the way it should have been on 8/8/23.

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Santa Barbara Tax Products Group [SBTPG] Sbtpg

I filed my tax return June 27th 2023, it was accepted and says issued to be sent out by aug 9th 2023 from the IRS to my bank account. I never received my refund and was told that it was issued to Sbtpg bank august 8th 2023 instead. So I checked with Sbptg online bank and it’s says Funded in green with the dollar amount but also says “Under Review” and has been saying it’s for 3 entire days now. If I was suppose to receive my refund that date then why is Sbtpg holding my tax refund?

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Charice Haan
, US
Aug 15, 2023 3:25 pm EDT
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I am in the exact same situation. They don't notify you at all, they never answer the customer service line. Then when you do get a response from them, they give you some False information about the IRS making them send it back to them, of course they get their fees 1st but "have" to send the portion meant for you back to the IRS. I spoke with the IRS they have no knowledge of this.

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Troy Troy
, US
Aug 15, 2023 8:12 pm EDT
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Exactly I called the IRS they had no clue what I was even talking about, so I talk to someone sbtpg they said they only issue the money back to the irs in batches once a month so I bc would have to wait for the irs to receive the money from them then process it and then finally send it back out to me they said it could take up to 12 weeks smh I’m livid I have bills to pay.

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Charice Haan
, US
Sep 04, 2023 1:55 pm EDT
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Replying to comment of Troy Troy

Make sure you call the IRS and do a refund trace because then the IRS requests the funds back from SBTPG, they have to answer to the IRS. I initiated mine 8/24/23 and full week after SBTPG says they sent it back to the IRS and when I called they still did not show it being back in their system. They said they have so long to answer them or return the money before they can do anything about it. It can take up to 120 days.

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Santa Barbara Tax Products Group [SBTPG] I just need for them to release my money

My name is Safia Stephens, and I submitted my 2022 taxes through Turbo Tax on January 29th, 2023. The website states that my taxes were sent to me on February 8th, 2023, so I contacted to let them know that it was not reflecting, and that's when I was told that Santa Barbara bank had my refund. I called about a million times and each time they said they tried to send it to the IRS back they were unable to send it to me and this will take 6-8 weeks then they said they tried again and it will take 10-12 weeks before the IRS sees it. I waited, but there was still no evidence of my reimbursement. When I contacted them back, I discovered that I couldn't reach anyone. The machine keeps telling me that they delivered my refund and that I should call again in 10-12 weeks, even though that time has past.

I'm saddened for a variety of reasons, but none more so than the fact that I had plans for my refund. I am a single pregnant girl without a job who is unable to work due to my circumstances. I simply want to be able to provide for my baby before she arrives. I have no one, and I worked very hard for that money, and it was taken by someone who doesn't even need it as much as I do. I'm hungry right now, and I'm begging you and whoever is behind this to release my money because I deserve it. I worked hard for it, and now I need it more than ever. @[protected]@gmail.com

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Santa Barbara Tax Products Group [SBTPG] Tax return being held/and or returned to IRS due to “suspicious activity”

If you just did a quick search of “TPG tax reviews” you’d find exactly what my issue is, alongside the plethora of other unhappy and confused customers!

Company is a TOTAL RIPOFF! Holding my tax refund hostage claiming to send it back to the IRS yet, and I’ll reiterate, EVERYONE LISTED when you do a google search like I previously stated, says THEY NEVER SEND THE MONEY BACK for the IRS to issue a deposit or a check! They’re holding MILLIONS OF DOLLARS in hard working Americans tax refunds; seemingly without ANY IMPUNITY!

Desired outcome: They charged me for “PREPARATION FEES” just to send my funds back!! Either deposit my check OR waive the DAMN FEES!!!

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arward
Pittsburgh, US
Jul 26, 2023 5:03 pm EDT

Any resolutions yet?

My bank rejected my deposit from the 2021 tax year from TPG and I can't get through to anyone.

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Santa Barbara Tax Products Group [SBTPG] Freud unpaid tax refund

My tax refund for over $12,000 was sent through this bank and was stolen by my tax preparer. I called and told them to hold my payment. It was not to be issued to her because it was supposed to go direct deposit but they allowed the taxpayer to change the information and steal my refund. It’s been over a year and they still have not refunded my money back.

Desired outcome: I would like my refund deposited into my bank accounts as soon as possible

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Santa Barbara Tax Products Group [SBTPG] Tax refund funded and was placed under review

My name is Ralph Muntz, A retired military personnel

i'm filling this complaint because of my tax refund was already funded and was ready to be disbursted into my account suddenly i see it was placed under review. i want this to be sorted because i did an acurrate tax and i verify my identity and also my ip pin so i don't think i should be having this kind of problem. i need my funds and i will be happy if this can be resolved quickly.

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Santa Barbara Tax Products Group [SBTPG] Keeping my tax refund from me

Used "pay with my refund", so my refund (full amount) was sent to this company. Can't get ahold of a human at this company, and Civista Bank, the sister bank, won't help, so I will file against them as well. The website tracker says that they have received my refund but are holding it. From their FAQ they make it sound like they are waiting to verify my identity, but no attempt has been made nor instructions given on how to do it.

Desired outcome: I want my refund, over 17.8k owed to me (18.1k minus fees)

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Santa Barbara Tax Products Group [SBTPG] Sbtpg Tax Payer

I filed my return and i have been approved my the irs and a payment is scheduled for the 12th day of July 2023, upon checking the tpg track my refund website, it says my refund as been funded but that its under review, i am confused as all of my refund is correctly filed and accurate it seems that a lot of people are also going through this, what do i do about this problem?

Desired outcome: TPG pay me my money via the direct deposit option selected

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Santa Barbara Tax Products Group [SBTPG] No lawyer will take the case because the amount is not worth their time

Santa Barbara Tax Products Group [SBTPG] has essentially stolen my tax refund. It's been almost two years, and I still haven't received my 2021 tax refund. Turbo Tax says it's not their responsibility to get me my refund even though that is the bank they do business with.

I called SBTPG a few times last year, and their response was always the same "There has been some anomaly in your account and we've placed a block in your funds." Thy then said they' put a trace on the funds and send it back to the IRS when I asked them to. Months passed and nothing. I called the IRS a few times, who said they'd put a trace on their end as well, but interestingly they cannot demand that the money be returned to them.

In my last ditch effort, just yesterday I called the IRS as well, who said they still had not received the money. When I try to call SBTPG now, the only way to get thru is to start by entering your SS#, but it says my social in invalid, meaning they do not have any records of it.

Desired outcome: but it's a big deal for me. If you can help, or know someone who can, please let me know! sbtpgstolemyrefund [at] use [dot] startmail [dot] com

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the1braddock
San Tan Valley, US
Jul 07, 2023 4:37 pm EDT
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I have the exact same story as you do and the exact same B.S. from them its absolutely not right. I have wasted hours upon hours on this and have got the same results as you.

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SBTPG Stole My Tax Refund
Los Angeles, US
Jul 10, 2023 3:00 pm EDT
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Please contact me at sbtpgstolemyrefund at use dot startmail dot com

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Santa Barbara Tax Products Group [SBTPG] TPG has received my stimulus Golden State stimulus #1and#2 I have attempted several times to get my stimulus money and they will not help me at all.

Hello, I am trying to get my stimulus money that I never received from 2021, I had a total of three that I never received one being the middle class stimulus. I waited and never got it so I did a lot of calling around and found out that, that stimulus check went to TPG Bank in Santa Barbara after many phone calls with the tax franchise and my tax preparer I was able to get help from the tax franchise after waiting a few months I was able to get my middle class stimulus, as I was in the middle of trying to get my middle class I found out I had two more stimulus is Golden State stimulus number one and Golden State stimulus number two that were also sent to TPG bank back in 2021, I then did the same thing call tax franchise they told me to wait 120 days as they were going to send a form out so TPG would release my funds as of a few weeks ago. Tax franchise called me to let me know they sent three separate letters out with zero communication from TPG I’ve called several times and every time I’ve called I’ve spoke with someone who is not very professional doesn’t seem to understand what I’m asking them or they told me they don’t have my money and they don’t know what I’m talking about, I I’m very surprised how unprofessional this company is they seem like scam artist they don’t want to help you they don’t want to hear what you have to say they just tell you know they cannot help you going between them my tax preparer no one is helping me, I talk to Kevin which is a higher up at TPG he gave me an email because my stimulus is from 2021. They can’t help you with that. The support team would have to help me with that. He told me they would get back to me within 72 hours after I emailed them regarding my payments. No one‘s emailed me back, haven’t heard anything and when I called tpg I’m on hold for a very long time and then the phone disconnects and then I called again and the phone disconnects again like they’re hanging up on me on purpose. Extremely frustrating I do not like this company at all. They seem like they’re up to no good. I’ve been told by the tax francise that my stimulus money is in there account they have proof and tpg denies having my stimulus money.

Desired outcome: I would like my issue to be resolved. I would like to have my Golden State stimulus #1and#2 that originally belong to me.

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Santa Barbara Tax Products Group [SBTPG] My Federal Income Tax refund

I filed my income tax online through turbo tax on 3/17/2022. I never received it. When I called the IRS they said my refund was send to Civista Bank account # was some random numbers with my social security number at the end. on 3/30/2022. I called Civista Bank and they informed me that they don't handle Federal Tax refunds. They said that Santa Barbara Tax Product Group handled them. I tried to call them but my Social Security number was not recognized. I have been calling IRS since 7/26/2022 all they can say is " They have not received a response from Civista Bank" The phone numbers given on the letter from the IRS are not in service so I am getting no where. Please help!

Jamie L. Durgin

Desired outcome: I want my money. I feel that I should be compensated for the time I have had to wait and for my time contacting individual to get the money I worked for.

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Santa Barbara Tax Products Group [SBTPG] Tax return missing money

I used TurboTax for many years to file my tax returns and I never saw the refund issued by TPG PRODUCTS SBTPG LLC.

There is exactly $60 less than the amount I should receive.

NOWHERE in TurboTax, it was mentioned that this company is used and also nowhere was mentioned about any fees.

This is extremely frustrating. I never used this company services for anything, I used only TurboTax.

This is FRAUD and I am requesting my money back

Desired outcome: Please refund my money $60. Contact me if more information needed

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Santa Barbara Tax Products Group [SBTPG] Tax return missing money

Hi,

I am Turbo Tax client for years, this is the first time Turbotax used Santa Barbara tax group. I am missing $896 from my tax return! Is this a scam company? Can anyone help? I suppose to receive a total of $3,734, and instead received $2838. Federal return suppose to be $2002, only received $1388.50. CA state franchise tax return suppose to be $1732, only received $1,450. This is extremely frustrating. Please RETURN the money. Contact me directly for any details.

Thanks!
Tomas

Desired outcome: Return my MONEY. Contact me for details.

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Santa Barbara Tax Products Group [SBTPG] Taxes withheld Santa Barbara tax group/TurboTax

As concise as can be this company is fraud stolen my taxes my identity and has an account in my name ! The irs said they never received my money from them SBTG ,I never used there services only TurboTax once my bank account was close that was the perfect way to send my money else where and not back to irs ! I have $7000 wrapped up in taxes from 2021 and my family is suffering because of it; I made that money and depend on it for my family now it's 2023 and still no money sent they lie and said they sent it to irs they sent out a check 3 times I never received nothing I've been trying to get lawyers I have no one to help me with this I don't even have money to afford a lawyer it's really bad im in distress and disbelief that the government would let this happen to me

Desired outcome: $7000

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Santa Barbara Tax Products Group [SBTPG] REfund

My deposit was denied due the account being closed so I was told a first check was mailed out and i never received it, so I filled out the paperwork to get another one mailed which was mailed out on March 28, 2023, per their website, well today is April 11, 2023, and I have still not received my check. I need my money and the reps are very rude, don't help.

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Santa Barbara Tax Products Group [SBTPG] Federal Tax Return

I received a deposit to my bank account for my Federal Tax refund in the amount of $2788.85 which is &55.15 less than the expected amount of $2844.

I did not authorize an electronic ruturn nor the service fee of $55.15.

I expected a return by mail as I have already done in the past.

Please return this unauthorized amount service fee.

Charles Terry

[protected]@yahoo.com

[protected]

Desired outcome: Return of my $55.15 since it was never authorized.

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Santa Barbara Tax Products Group [SBTPG] 2021 tax refund using turbotax

my name is sharon sweat i have also been trying to get my return from TPG who is holding onto my money and lieing about it. My refund date was April 6th 2022 and I had closed the account that my money was going to for my understanding TPG was supposed to send my money back to the IRS since they were unable to deposit the funds in my account, They never did that. I live in Arizona City where everyone that lives here has to have a P.O box No one has mail going directly to their house because we do not have a mailing system. When I tried to submit my taxes through Turbotax it did not allow me to do so with the P.O box, since I elected for direct deposit I didn't see that being a problem at the time. only when I had closed that account did that become a problem.

I contacted the IRS immediately and they updated my information with my P.O box They said that there shouldn't have been an issue trying to submit my return with it in the 1st place So I don't know if that's an error with Turbotax but that definitely needs to be updated. So when TPG tried to send the money to the address on my taxes which was my physical address Of course it got sent back No one has mail going to the physical address I explained that to them and I also explained to them that the IRS already had my P.O box on file when I made a complaint at the better business bureau telling them what was going on TPG's response was that they tried to mail me out of cashier's check and it came back to them and that they were investigating, and could not change or update my address to my p.o box and funds would go back to IRS.

they claim that they sent the money back to the IRS oct 7th and they never did. I'm under the impression that they thought that that they could do this to me because the money went back to them after trying to send it to an address where I told them numerous times we do not have a mailing system. This company is a complete fraud someone needs to investigate them for their practices they need to be audited on their accounting And I'm sure that discrepancies would begin to pile up...

I've been calling and contacting the IRS since the very beginning of this and I just literally got off the phone with the IRS again just now... It is March 30th 2023 It is 1132 AM the IRS and the Department of the Bureau of physical services have all told me the same thing They've done two traces on my money and each trace has cameback every time with the same result which is that TPG has never sent it back.

Now according to TPG they sent my money back October 7th with an external lead number of [protected] the IRS continues to tell me that that external lead number means nothing to them and they have not received anything back. after reading hundreds of reviews on different complaint boards including this one, as well as the better business bureau I see that this company has done this to a lot of people And I don't know how they are getting away with it.

This is definitely against the law for them to fraudulently hold on to our money and lie and say that they've sent it back knowing that they have not. this company needs to be out of business This is ridiculous I got off the phone with TPG about an hour ago right before I had caught the IRS yet again And they continued to lie and say the same thing that a supervisor is not available that they will put in for a call back which could take up to 72 hours which no supervisor ever calls back They refer you to a green dot email that that no one ever responds back to and they know that what they're doing is against the law They have thousands of dollars from from fraudulently stealing from customers Anyone reading this Please do not use this company It's fraudulently processing returns and keeping the money and putting it in the system as if we received it or that they've sent it back And it's not true...

i have numerous recorded calls from each time ive called the irs and TPG but it wont let me upload them, but i do have them saved.

Desired outcome: my desired outcome would be for them to send me my money in a cashier's check ASAP or send my money back to the IRS so that they can send me my money And stop lying holding on to funds that do not belong to them.

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Santa Barbara Tax Products Group [SBTPG] In-depth Review

Overview: Santa Barbara Tax Products Group (SBTPG) is a prominent player in the tax industry, providing essential services to individuals and businesses. With their expertise and experience, SBTPG plays a crucial role in facilitating tax processes and ensuring smooth transactions.

Services Offered: SBTPG offers a comprehensive range of services to meet the diverse needs of their clients. These services include tax refund processing, tax payment solutions, and refund transfers. Each service is designed to simplify the tax process and provide numerous benefits, such as faster refunds, convenient payment options, and secure transactions.

Customer Experience: SBTPG's website is user-friendly and easy to navigate, ensuring a seamless experience for customers. The availability of customer support channels, including phone, email, and live chat, further enhances the overall experience. Users can rely on the knowledgeable and helpful support representatives to address their queries and concerns promptly.

Pricing and Fees: SBTPG maintains transparency in its pricing structure, allowing customers to have a clear understanding of the fees involved. When compared to competitors, SBTPG's fees are competitive and reasonable. There are no hidden charges or additional costs, ensuring customers can trust the accuracy of their financial transactions.

Security and Privacy: SBTPG prioritizes the security and privacy of customer information. They adhere to industry standards and regulations, implementing robust encryption and data protection protocols. Customers can trust that their sensitive data is safeguarded throughout the tax process.

Speed and Efficiency: SBTPG excels in terms of speed and efficiency. They strive to process tax refunds and payments promptly, ensuring minimal delays for their customers. The platform's efficiency in handling transactions contributes to a hassle-free experience, allowing users to complete their tax-related tasks quickly and conveniently.

Customer Support: SBTPG offers excellent customer support through various channels, including phone, email, and live chat. Their support representatives are knowledgeable and responsive, providing timely assistance to customers. Issues or complaints are resolved efficiently, ensuring a positive customer support experience.

Reputation and Trustworthiness: SBTPG has established a strong reputation in the tax industry, earning the trust of numerous customers. Positive customer reviews and ratings reflect their commitment to delivering reliable and trustworthy services. Additionally, SBTPG has received notable awards and recognition, further solidifying their reputation.

Additional Features: SBTPG offers unique features that set them apart from competitors. Their integration with other tax software or platforms enhances convenience and efficiency for users. Furthermore, SBTPG provides value-added services and resources to customers, such as educational materials and resources to help them navigate the tax process effectively.

Pros and Cons: The main advantages of using SBTPG include their comprehensive range of services, user-friendly website, competitive pricing, and excellent customer support. However, some users may find that the processing time for tax refunds or payments could be improved.

Conclusion: Overall, SBTPG is a reliable and reputable choice for individuals and businesses seeking tax-related services. With their user-friendly platform, competitive pricing, and excellent customer support, SBTPG ensures a positive customer experience. However, users may consider exploring alternative options if faster processing times are a priority.

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Santa Barbara Tax Products Group [SBTPG] contacts

Phone number

+1 (800) 779-7228

Website

www.sbtpg.com

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