TurboTax
reviews and complaints

It's absolute garbage. After I upload a 1099-INT or 1099-R it cannot read the file, whether a JPG or PDF. I furnish my login credentials to the financial institution(s) and I get an error message that it can't find the document. "Let us impress you?" Far from it! Maybe it is free if all you have is a single W-2? Anybody else needs to upgrade. Bait and switch.

I have called Turbo Tax 5 times in the last day. Their filing on uploading my State Return will not transmit. No help from Customer Service Support or follow-up. I paid for the deluxe package and would not resolve my issue. Sent a email stating "Congratulation You can finish your D-400". Never was able to upload. I have ask a Refund on my State Return. This company was great last year but service and support is horrible this year, I get a different answer every time I speak with someone or they do not know. Would not recommend Turbo Tax to my friends or anyone!

I was doing my daughter's 2021 taxes today. Two major problems surfaced.

1. I entered her quarterly estimated taxes (Both federal and state). When I completed data entry and ran the review, one reported error was for failure to make quarterly estimated tax payments. I double checked. The data is entered, and the form clearly shows the amounts, but the review ignores actual data and tries to compute a penalty form for failure to make estimated payments.

2. 1099-NEC data was entered, but not reported on the annual summary/comparison.

I've never had this kind of problems with TurboTax. What is going on? I'm ready to buy your competitor's software. At this point, I don't trust your app.

This is the worst software ever for taxes. Especially if you have income from more than one state. Even after answering all the questions the software wanted, I had to calculate 29 fields and correct on one field that even though I kept entering a zero it kept inserting a character that somewhat resembled a zero but was not a zero. Software tells you to make up a 5 digit pin for e-filing but when the e-file was submitted it was rejected. The pin has to match what the IRS has on file that happens to be 6 digits and the software will not allow 6 digits even if you go to the form and try to override it.

The state taxes were rejected because the federal taxes were rejected.

Rejected our joint return because of "duplicate 1099-R's" Turns out my wife and I each had a 1099-R for the same amount.

I checked and rejected 6 times, thinking something so common should not cause their software a problem.

Now I see someone else has filed the same complaint.

What gives with TT?

DA

I held off using TT for the past 15 years. Decided to try it for 2021. Is TT really this bad?

Rejected for E File because I had two 1099s that had the same amount of distribution in different accounts. No way to correct and got 2 rejections from IRS. Had to print 13 pages and pay to mail and track the return. Did not have any problems with H&R Block filing previous returns. I have been receiving the same distributions for the last 9 years. There is no way to correct or to qualify that the return did not have duplicated 1099s. Faulty program.

I e-filed my 2021 taxes and went to print and save my forms. The print window says Maryland state tax forms cannot be viewed or printed due to forms not being finalized. Well i received my state refund today but still cannot print my state return. I have been using turbotax for a number of years and have never had an issue. This is very dis-heartening.

We have been using Turbo Tax for more than 20 years and have always been quite satisfied with the product. This year my husband ordered Turbo Tax Deluxe for Mac, since we now have an iMAC. What a mistake! This program is horrible! First problem is that it kept giving us an error about the auto save - saying you don't have permission to save - despite that it SOMETIMES it actually did save, but other times we had to work around it by making a copy. Then during the review it came up with a problem with "the use tax"...there was no indication as to what this is nor what form it was from; very irritating. Also it kept flagging a figure on charitable contributions, which it should have been able to correct itself, then when I corrected it, it would later revert back to the incorrect value. Finally, when we tried to efile the auto save box kept coming up with it's message about no permission, and then the transmission would fail; after 30 min, my husband was finally able to get the transmission through, but he doesn't even know how. Needless to say we will NOT be getting the iMAC version next year, and if this is any indication of changes to the PC version, we'll go shopping for a new tax program.

The web site first page says "File for $0". So you go through the entire process and upload your tax documents and then at the very end after verifying your ID 5 times., they suddenly say you need to pay $ 168.00 to file.

I am trying to E file a tax return which is only a W 2 and a 1099 R Federal and the State of Rhode Island. I have continued for 3 days gotten an error message stating "The Intuit Electronic Filing System is having difficulty reading the data in your return you are trying to send. It tells me to update which I have and then says I may have to mail this return. Tax year 2021 are not available for transmission. Turbo Tax is not ready to process Tax Year 2021 for this tax return".

I spoke to a Rep who had no idea why this is happening. I also tried to use this disc on another computer, spent an additional 20 dollars to E file and received the same error message. It seems the software is either not converting the data to be able to E file, or the disc is not right or there is a software problem. I need help with this or requesting a refund. Bill Lynch

[protected]@gmail.com

My federal tax was e-filed and accepted. My state Virginia was e-filed but have not received accepted. Unable to print VA tax. What is the problem?

Used this to file my taxes just as i have for the last 5 years. Because I am on Social Security an that is my only source of income, I have used the free filing for those years. This year they somehow charged me 41.57. there is nowhere to complain or get in touch with. A total scam now.

paid from credit card on 01/28/2022

Says state forms not ready (nj) can't view print or file! I tried the clean up tool uninstall states said done! Still didn't work! Tried to uninstall and reinstall still same problem! Tried uninstall and down load got message this number already used on another account. Looked problems up online says forms are available now! I have been using turbo tax about ten years or more never had problems! If I can't get this resolved soon I will be using a different program

I don't want credit Karma but I was forced to use it also I was forced to pay extra for my taxes when I get them free every year. Also when I was done I can't print my return. TurboTax was good last year but never ever again will I use them. Horrible and cost more money than they advertise. I am so going elsewhere next year.

Last year, after installing, activating, and using TurboTax it required a (new, additional) activation code (it had already been installed on 5 computers). Intuit did not learn anything from all of us having that experience and the same thing happened at least once again with this year's version. In addition, on another installation it registered the activation code followed by an error message, so a similar problem that took over an hour on the phone to resolve.

I Tweeted about this unacceptable level of service, but received nothing but generic apologies.

I have been using TurboTax since 1998, possibly earlier, except for 3 years when I used H & R Block software. With Intuit's level of service, it may be time to use them again.

I bought my copy of TurboTax at Costco on 1/1/22 and the initial activation code is available on request.

It's not difficult to file taxes. Especially with how easy it has been made to import W-2's. But boy does TurboTax make it so. I see the control number and I type it out exactly as my W-2 says and it tells me that have it wrong. I then erase, copy, add and take off spaces. However, nothing is working and what do I get suggested? To by the $30 package just for them to enter my control number. The website has been programed so that the control number is wrong and thus, make us look for help. Lost a customer, which I'm sure you don't care about since I didn't have the PLUS. It's not like my review is going to change anything, but good to let it out, I guess.

I purchased both turbo business and turbo tax home and business, both programs lost all of my into - GONE - on the phone with turbo tax for almost 2 hours, no help, it has something to do with windows defender blocking the program, don't you think turbo tax should know that? now have to enter 4 hours of info all over again, really, next year HR Block

I need to amend my 2020 tax return (local, not web based). I started my TurboTax Deluxe 2020 and it defaulted to asking me my license code. I put in the code and it returned error code 605 that my license code was not correct. This was the same code and software I used in 2020.

Spent three hours with customer service and was no help.I still need to amend my 2020 tax. I have everything I need on my desktop except a functional application.

Desired outcome: Need a functional version of TurboTax Deluxe 2020 be it software or license code

I have used Turbo tax for over 15 years but after last year I WILL NOT EVER USE THEM AGAIN. The e-file took 16 weeks to get back could not get direct deposit I filed for my 4 grandkids the same results. the program had an error. when Turbo tax was informed so sorry nothing they could do, Well there is something I can do now WILL NOT USE THEM Would not recommend

I spoke to a "customer specialist" Roger from Turbotax who was rude, sounded like he just woke up and was totally unprofessional. I asked a legitimate question about pricing, and he did not help explain the price differences between products. He was not helpful at all, kept interrupting me and was very argumentative. At one point he was ridiculing me in the background for asking if the price difference for the same product can be matched. At the end of it he talked about how he valued his job, which was totally bizarre and unrelated to what I was inquiring about. The experience really put me off. Worst customer service I've dealt with for such an expensive product!