Truworthsunethical behavior from a call centre agent

This review was posted by
a verified customer
Verified customer

I called Truworths [protected] at around 16h15PM and an agent (with a coloured female tone) answered my call.
I felt she was rude to me as the line inbetween was not clear and the way she raised her voice. When I enquired about the bad line I could pick up a temper from her which I did not appreciate.
When I confronted her about it I received a very sarcastic response saying "I am actually not rude"
I was a bit annoyed about her tone and asked to speak to her manager or supervisor, SHE HANGED ME UP RIGHT THERE!!!
I followed up with another call as I thought I am not going to let her go, pity I did not get her name. I spoke to a supervisor named Widaad Samsodin who gently assisted me with my query with Truworths and asked her to follow up with my complaint towards the unpleasant lady.

I trust this channel will assist in identifying this rude person and discipline them for their behavior at customer services.
I am very disappointed at Truworths. I feel like paying off this account and closing it, publicise this womans behavior and never recommend anyone to open an account with you due to this unethical behavior experience.

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions



    Unhappy consumers gather online at and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.