Truist Bank (formerly BB&T Bank)

i have been a long-time customer at BB&T and knew everyone in my Banks office and never had Fraudulent activity or any problems. I have had fraud activity, no one answers at the fraud dept, no one in the bank can help me because every day there is a new person, and they are rude. I was told yesterday the Bank is understaffed and can't help me. I keep a record of all of my transactions, yet my posted balance changes every minuet, and it is wrong. I was charged by YouTube and it was their error and gor an overdraft fee of $36.00, I spoke with someone at the 800 number because I wanted the overdrafts removed. She explained to me they already removed one in March, and I explained my account over drafted because i have had fraudulent activity of someone buying games on my account which put my account in overdraft so that overdraft fee should not count against me. My account should never have over drafted. I am a Senior citizen as well as disabled and I cannot deal with the stress because the Bank does not have enough workers to help me. I want the overdrafts removed ASAP and Youtube is crediting me as I have an email stating this, I will be closing my account if you don't resolve this ASAP.

No Service to mention of. Aug 19, 11:35am I purchased Euros. This being my first time into the Truist Branch on Woodruff Road, Greenville, SC. No customers inside, two employees working the drive through, one employee calculating or entering numbers into the system, and one employee doing nothing but walking between the drive thru tellers and the teller entering numbers. No greeting from anyone although I was the sole person standing to be waited on. I was totally ignored, no one making verbal contact with me. Numbers being entered and one of the two drive thru tellers left the window for what I believe was a personal break. The lady walking in circles doing absolutely nothing kept doing what she was good at. I stood for several minutes with thoughts of taking my investments and accounts to another bank. BB&T on Woodruff Road was top notch but not one person did I recognize. Finally, the teller entering numbers asked if she could help me. She asked the other two ladies if there was only the one guy that could order Euros. Of course, she got no response. She told me to take a seat. The man happened to pass by me, and ordered the Euros. The man was the only one that seemed to care that I was present. The four female tellers seemed very unprofessional and in their own little world. There was a long line of customers leading to the front door, not one customer waited on, or greeted, nor did anyone receive an apology. Today, Aug 30th, 3:35pm approx, I received a call to pick up my Euros. Again, not one customer inside. There looked to be a young girl chatting with a teller. Two people total seen on shift to wait on customers. No greeting, welcome, nothing! I stood in line for about two minutes, then told the female teller that I was to pick up Euros, and gave her my ID. She retrieved a small white envelope then tossed the envelope under the glass to me. She said "We counted them but you are welcome to count them if you want." What the heck? As a customer I expect that she would count them to me.

No service! She walked away while I opened the envelope and counted the Euros twice. When she returned, I told her it was right. She said okay and out I went. My first two days visiting this branch was nothing like I have ever experienced in a bank. Zero service except for the man that ordered the Euros. I called afterwards to see if, the former BB&T gentleman that handles my investments, was now with Truist. He is, and I highly respect him. My thoughts are that I do not want to continue banking at a branch that good respectful customer service is not a priority. It certainly is not at the Truist Woodruff Road branch. I've been with BB&T for many years and was always greeted as I walked into the bank, as all customers were. I miss the highly professional service that they delivered. The BB&T crew knew common courtesy, were caring, friendly, and made everyone feel welcome. I have no doubt that the customers standing in the long line behind me have the same thoughts. I perceive this Truist branch will not survive with the many banks going up on Woodruff Road. Phone calls aren't answered, and it took patience and lots of searching to hopefully file this complaint to the right people. Upper management needs to investigate, because the tellers I mentioned aren't trained and capable of providing the customer service that customers should receive. Begin with greeting every customer with courtesy as they enter the front door. Inside customers should be a priority. If not, staffing needs to be looked at. Two tellers with no visible security guard seems to be a serious safety issue.

Here we go again with "Truist" banking! Again for 10 or so tries to log into my account (online) to get yet again the proof that these "foreigners" that took over this entity cannot provide customer support online! I get, "Security Verification Unavailable"!

This is the 8th time that these inept people took over that a customer cannot access their accounts etc. They had terrible trouble even migrating a simple server to server migration from SunTrust and BB&T login/data servers!

I call the damn customer support line and I get a broken English speaking Mid-Easterner and I just hung up!

Truist is the worst bank in the U.S. Do not trust them. If you have an account with them, seek a better bank/credit Union! I will never trust my money to illiterate inept foreigners that have ruined this nation and we allow this?

Tomorrow I close my account with them. Goodbye Truist and goodbye foreigners that cannot be trusted to keep a login customer data base without their problems and broken English!

I have been trying to get the lien lifted on an old NBC loan that was refinanced in 2015 since the middle of June No response as of yet. It gives the impression that Truist does not care about its customers. I have been working with the local band and they have had no better luck than I have.

Please give me a contact point or do I have to file a complaint with the banking department

I have a home that was hit by a tree which has left us in a hotel for 7.5 months. BB&T was called and wanted no part in the rebuild of the home for 6 months . Then , all the sudden they care?

I have completed 95 percent of the home and have moved into home . I get one insurance check with the banks name on it and it is rejected . so I ask why , your bank wanted the adjusters work sheet . I asked the women if it the check would be released after receiving it . She said yes. She got the work sheet. She LIED TO ME.

So I waited and went back to the Bank and I was told to endorse the check and send them in to the Fascist Bank of TRUIST. I have acted as my own General Contractor and these checks are my operating cost and profit . Furthermore , this has been my home since 1997 and I have paid my mortgage on time. I don't deserve to be treated like reckless, irresponsible swindler. Who can't be trusted to follow thru on the repairs .

I have NO INTENTION OF BEING BULLIED BY TRUIST or sending a endorsed check. The insurance company still has oversight on this project and I have 2 years to complete. Thus I WON'T get this money for repairs and TRUIST won't get the checks to LORD over Me . These are gestapo and Nazi SS tactics that belong in a third world country. Just not here!

If you can't treat people with any respect , you don't deserve any respect . I keep my word and I do as I say. Your slush fund shall never be filled, off my insurance check . I don't owe you anything and I won't blindly , be pushed into a untenable situation. I'm setting up a appointment to view the home, but If I get any lip . They will be told to leave.

When a waiver is requested and it's denied sign management . It shows extreme cowardice on behalf of the writer and it shows that the bankers are never held accountable for these decisions. Plus they never have to answer to anyone . AUTOCRATIC REGIME

BB&T WAS A GOOD RESPECTFUL COMPANY BUT NOW THEY ARE TOERAGS AND TOSSERS.

YOU CANNOT DEMAND A CONTRACTOR OR HOMEOWNER TO COMPLY WITH A UNLAWFUL ORDER !

Truist closed my account...back in July i was informed by letter any funds remaining would be mailed in a check

Now end of August,i am told they do not issue checks so i need to to a local branch (250 miles away-500 mile round trip) to have my $480.01rendered to me.

I have spent days on the fone trying to sort this out

Yet states in Banking agreement "quote"

Upon notice, you must stop conducting transactions on your account. We shall not be liable for

dishonoring any items initiated after the date of the notice. In the event that you have not closed your account, we will

close the account and mail you a check for the remaining balance in the account after deducting any applicable fees

and charges to the address we have on record, or you may arrange delivery of the check at a mutually agreeable

location.

Dear Madam (Sir):

My wife (Sandra Semerad) and I (Larry Semerad) negotiated a $50,000 equity line of credit (# [protected]) with Sun Trust Bank on March 2, 2020. Our first two draws on the account (# [protected]) were made while Sun Trust held the note. The 3rd draw ($10,452.68) was made after Sun Trust became Truist (account # [protected]- 5998). Our contract states (and I quote):

During the Draw Period, Borrower may obtain Advances on the Account from time to time up to the available Credit Limit. At the time of requesting an Advance, Borrower shall have the choice of selecting a Variable Rate Advance or Fixed Rate Advance.

On each of the draws we chose the fixed rate, even though the variable rate was lower, (including the last draw), which offered a fixed rate at 8.1% interest. I learned on July 15, 2022 from a Truist representative (Marcy) that our 3rd draw is a variable rate. This is not what we negotiated on our last draw.

Since Truist has assumed the holding of our loan, there has been a problem each month with our payments being credited to our account. Each month my wife and/or I must spend as long as 2 hours on the phone resolving this issue. We finally received word that each payment was received by Truist before the due date. Here are the confirmation numbers that document this: (# [protected]) and (# [protected]).

We expect Truist to honor our Equity Line contract. The additional interest we have paid each month needs to be refunded to us. Neither of us is a lawyer, but it does not take a lawyer to know that the contract we have with Sun Trust remains binding despite new ownership of the account holder.

Sandra Semerad [protected] [protected]@aol.com

Larry Semerad [protected] [protected]@aol.com

P.S.: I contacted the Consumer Financial Protection Bureau and they told me they

have also contacted you.

I

Company has multiple ATM machines that do not work. As a result, had an unexplained overdraft situation. Never received alert after first $36 charge. As a result, bank charged me NINE $36 overdrafts before first notice. Went to bank and was told by the bank vp, it didn’t look right. I went to use his atm machine and it was down too (4 machines in two different states). Got jerked around by customer service and lost three hours of my life with no resolution. Even customer service told me if they had sent the first notice like the system is supposed to do, this could have all been avoided but they refuse to refund the money! 30 year customer being treated like dirt! I will get my money back and I will close all accounts but not before I make sure everyone knows what a joke this is. The new CEO makes well over seven figures annually which is why they can’t do the right thing for a 30 year customer. They have to pay him one overdraft at a time!

Where to begin! I have two problems with Truist, formally known as SunTrust.

It all started when Truist was still SunTrust. I had been paying a mortage for 2 years out of my SunTrust account. However, the Mortage company began to state that none of the payments had been made. This began in October 2019, there weren't any problems until April of 2020 arrived. The Mortage company began to claim they never received any of the payments sent.

However, the checks had been cashed and showed as cashed in my previous bank statements.

I contacted SunTrust, and asked them to please send me all previous statements so that I could send the copies to the Mortage company verifying canceled checks, before they started the foreclosure process. Days turned into weeks, weeks turned into months and so on. I continued to get the run around, calling them weekly and being promised that my documents would be sent to me within a week.

After a year and a half of not getting a response, and the mortage company claiming that no payments had been made since 2020, they finally started the foreclosure process. I informed Truist, as they had since then taken over SunTrust, and was once again promised that my documents would be sent. I told them the nature of the severity, and that the home was in jeopardy of being foreclosed on. They were well aware of my stand on things, and they were also aware that I have been trying to get this information for over a year now. I was told by Truist that since they took over, they were still trying to sort through things, but they would be diligent on getting what I needed.

During all of this, there was a company in Zimbabwe that had taken over $1300. from my account, without my permission. This happened in September of 2021. I immediately contacted them and informed them of the fraudulent activities on the account. I was told an investigation would be conducted, and that the money would be returned within 30-60 days upon review. The bank then closed out my account, without my knowledge, and never returned any of my money to me. The company that took the money has been known to steal and commit fraud, as I did a quick google search regarding them. Continued calls to Truist and they refuse to provide any updates.

Sadly, Truist never followed through, and the home was foreclosed on, and purchased by another party in February 2022. To this date, I still have not received any of my records from Truist, even though I have continued to contact them over this matter. I cannot rectify, or file suit against the Mortage company, who did receive the payments, because Truist will not supply me with the proof. Also, I never received my $1300 from the fraudulent withdraw. I would NEVER recommend this company to anyone.

I went to Truett's bank for a personal unsecured loan to buy a car it was only $5,900 4 years ago I got a personal unsecured loan for a car never missed a payment I have a credit card the credit card only had $1,200 on it I was making $200 payments sometimes 150 I got my credit card from $1200 to $200 and when I found out I needed extensive dental work I needed to use my credit card again I have no debt the only debt I have is my credit card I have an IRA account so now I'm told I'm being denied alone what do I have to do to prove that I'm good for this money why did you give me a loan 4 years ago for a car under a personal unsecured loan but you won't do it now somebody needs to explain that to me

Do not use Truist for mortgage

They took 1300 dollars for appraisals and then decided to deny the loan because they messed up the paperwork. I started the process in March this year and in July, I was told that the appraisal was wrong and had to get another one. They are not mortgage specialists. Save yourself the headache

And go with a real mortgage broker.

Good Afternoon,

I am in receipt of a check that was drawn from BB&T (60-912/313) check #008577 date 12/29/2016 made payable to my late husband Edward H. Anskis as well as myself, Carolyn G. Anskis in the amount of $151,000 which was drawn from an account held by BB&T and was deposited into a corporation account owned by Mr. Anskis. This check was made payable to Mr. Anskis and myself and shows was endorsed by both of us (I did not endorse this), nor did I ever receive any of these funds. I have a copy of the check and would like to file a claim with BB&T (Truist).

Please reach out to me at your convenience at [protected]. Thank you. I can provide you with any information you need; a copy of the check, a death certificate, letters of Administration, etc.

Sincerely,

Carolyn G. Anskis

[protected]

Starting March 2022, (impacts March/April/May 2022 payments @$1394.00 each month - total $4182.00 missing) when Truist converted the current mortgage account holders information, they changed the account numbers and DID NOT INFORM me this was to change. So starting in March 2022, when my bank ELECTRONICALLY WIRED the money to Truist for my mortgage, as they have done for almost 20years, Truist did not apply those funds to my mortgage account, yet for some reason my bank did not receive the money back. Why they do not have a bank reconciliation process, especially when they have assigned new account numbers to the former Suntrust/BBT customers. Seems like that should be pretty basic business process.

Despite several conversations in July 2022 between my bank, Truist and my self, and despite my bank providing the funds transfer details to Truist, Truist customer service will not listen, nor will they investigate properly to find the funds that my bank has electronically sent to them. They are more concerned with having me complete a load assistance application then they are in listening and actually helping me resolve this issue. My bank (Bank of America) send the money to Truist, just like they have done for the past years - they not received the funds back. Truist needs to do their job and fund the money that was sent to them; and actually work with their customers to resolve this.

When I was a customer with First Virginia Bank, and later when it became BB&T, I never experienced an issue when my debit card was about to expire. I was always issued a new one at least one month before the current card's expiration, and transitioning over to the new card was convenient: one phone call activated the new card.

Not with Truist bank. Not only did I not receive a new card in the mail ahead of time, but I inquired at my local branch as to why. I found out a request needed to be filed, so I filed a request with the teller at that location in June 2022.

A month went by and it was towards the end of the month of July and I still hadn't received a new card in the mail. I went to a different local branch and inquired. The teller told me a request hadn't been filed. I told him to please file one and put a rush on it. He told me I should be receiving it in three business days, and that was the end of the conversation.

My next stop after the bank was to the grocery store. It wasn't until I tried to use my existing card to check out, that the card had been blocked! This is no way to do business! Why inconvenience the customer during the waiting period for a new card by blocking his existing one?! I went back to the Truist branch, quite angry, to inquire. I found out the the teller I spoke with should have told me that the card was being blocked, and that a temporary one should have been issued to me while the new one was pending. I let my discontent be known to everyone in the branch, including the manager. Shame on you, Truist Bank!

Before Truist it was BB&T and for me to Call and Speak with a Branch Rep., on Broad St., Nazareth, Pa 18064, used to be so easy! NOT NOW though! I call that Branch number and get a recording that offers only (3) OPTIONS and NOT one of them is to speak with a LIVE Rep.! Then I call the Main Truist number, and they are also Unable to get me to speak with a live rep. at this Branch!

My wife and I have been with this same Branch for over 33 Years and Never had this STUPID ISSUE before! What a JOKE that One is unable to speak with a LIVE person at my own bank branch! SAD!

Tom

I bank at wells fargo banking officer toled me Truist Bank took over.I title to car would be in 6 to 8 wk. no title. Called again 5 to 6 wk. no title. I got stop by a cop why did I have expired licensed plates. I went to the court house Roxboro NC the bank said I have to still wait wells fargo also truist bank I gave all paper work to the banks getting no help.Husband passed awayJan 21 2022 Ever time I call same story you have to wait. I was late for work had to show cop all the paper work. I do not want to get fired from my job.wells fargo number [protected] 515 Madison Blvd. Roxboro NC Kathy Satterthwaite no email at this time

I've been calling my bank (

E. Atlantic Ave., Pompano Beach all day.

There is no answer and nobody calls back. I also called Main Office

in Charlotte NC. I have made several attempts on different days at both places to talk to someone - No answer and no return call. I am trying to update my phone # and the robot doesn't understand. I am sick and tired of robots.

I am going to have to fly home from my summer home in NH to FL to

update my phone #? This is outrageous!

I have called customer service several times, trying to explain my account, Access 3 Equity line of business. I am responsible for paying this account bill, the account is in my mom name and my name. Jacqueline Davis and Sharon Lockett. My mom is deceased. The house is in my name now, through Bibb county court, I don't understand why this can't be changed to my name only, i sent court documents to Truist in the mail and at the branch. The rep always give me a hard time. They can't give information because it's in my mom name, mom is deceased that's crazy. I also sent her death certificate, why can't her name be removed, i pay this loan now.

On, 7/24/22, I went to two ATM machines to deposit money to cover some auto payments. The machine kept posting a message can’t read my input. I don’t want to be charged an overdraft fee because the machine wasn’t working properly. The representative I spoke will was very rude by cutting me off when I spoke. She had a thick accent. I had to pause and tell her to thoroughly listen so that she could give me the proper instructions for my situation. She wasn’t versed enough in the Truist ATM operations to assist me. I hung up feeling frustrated and not valued. Now I feel I will have to possibly pay for an overdraft that could have been avoided if the ATM machine was working on the weekend correctly.

This is the first time this has happened and I do not understand why? I have had my unemployment paid into my Truist account forever. However, as of today July 22, 2022, the money has not shown up in my account. Truist constantly blames Unemployment and that is not true. Unemployment posted or sent the funds by 8:00a.m. to Truist last night on the 21st. Trust me, if I could put it on a Chime card, I would because this has caused all kinds of drama for me in terms of paying bills.

They ( unemployment) always send the funds the night before and yet it is not in my account at all today. Why is this happening now and it has never happened before? Nothing has changed on my account and they were able to post just fine last Friday.

All day long I have been told to contact the sender by a supervisor and customer service. I did and they confirmed they sent the money which means its Truist fault. Ask me how I know, because the same unemployment benefits were paid on last Friday by 9:00a.m. in the morning. Now they are acting as if I am crazy and they have no alerts or anything. But I am looking at my accoutn with unemployment and they posted my funds. If I could screen shot what I see to them I would.

I am disappointed in their customer service and it has nothing to do with unemployment its them. In addition, other customers are having the same complaint about Truist not releasing their unemployment funds.