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This company has taken it upon themselves to announce in writing when going to our website that: "Trend Micro has confirmed that this website can transmit malicious software or has been involved in online scams or fraud". We are not guilty of anything of the such. I just contacted their corporate headquarters in California and cannot TALK TO A PERSON to find out #1 WHERE this information came from; #2 what gives them the RIGHT to post this false information about ones' business website; and #3 under WHAT verification system do they use before posting this malicious information on the web! Do you know what I was told? to give them my email and they would send an email and I can email them the information.. that there is NO OE there i can personally talk to. What a bunch of CRAP. I WILL IMMEDIATELY BE UNINSTALLING THIS VIRUS protection from my computer and would suggest you do the same and no longer do business with such an UNETHICAL COMPANY!...
The complaint has been investigated and resolved to the customer’s satisfaction.
I ordered the trend micro 2/21/2. 09pm that wound not download the order nu. ([protected]) charged on credit card. I tryed again at 2/21/2.18 pm that went threw the order number ([protected]) that went threw it downloaded ok. I was charged for that one also. Have not been able to get any one on the phone to take my complaint. I wound like the first trend micro to be taken off my credit card. I only have one computer.
My Debit card was charged $77.94 on 10/31/08 at 17:56 and another $77.94 at 19:39. I don't know who this company is or how they got my debit card number!
i was charged twice on my credit card for sortware i recieved once
PLEASE DO NOT DEBIT MY CARD WITH ANY TRANSACTIONS, NOW ANDD IN THE FUTURE.
I HOPE THAT YOU ACTUALLY DO NOT HAVE MY DEBIT CARD DETAILS HELD ON RECORD, IF SO PLEASE DELETE AS SOON AS POSSIBLE.
automatically renewal of virus security program and no customer service to talk to or cancel the service
I paid for this product in may and never recieved the product.
I need to talk to a human being about this charge I cannot get an actual number
I had gotten a bill that said I had token out $55 but I didn't and they said that it was with digital river. I have never purchase a product with trend or digital river. Will I get my money back or what should I do?
Charged twice for a Trend Micro computer program.
i have a charge on my credit card from your company and have never even heard of trend micro. please refund!
I DID NOT AUTHORIZE A RENEWAL FOR TREND MICRO.
I hve a charge on my CC for $41.44 for DRI Trend Micro orderfind.commn #[protected]
I do not mind the charge if I get a serial number so I can update my PC. I have a charge and an expired product so I am hit both ways. Please send me the serial number to update my PC or send me a credit for the charge.
thank you,
Lisa Latona
last 4 # of my CC is 3371 / charge is on 9-9-09
I was Billed for 39.95 and i don't use or haven't used this proudct in over a year. I would greatly appericate a refund to my account. Thank you any question call me or e-mail me at missudenise@yahoo.com
C ancelled internet order for antivirus @ $47.95 with trendmicro and was told my visa credit card would be credited this month. No credit noted on latest bill and have been charged again the annual fee.
money was taken out of my account on 06 nov 2009 for$799 and$55.95 to renew my computer security antivirus software and I did not get the up date. I would like to get the update or refund my money
I did NOT renew my Trend Micro antivirus software but it was billed to my American Express credit card. It needs to be removed and/or canceled.
My credit card was billed on 4/17/09 for $55.95 from DRI*Trend Micro orderfind.com MN. My subscription was not renewed and I never received any product from Trend Micro. I would like my credit card refunded immediately. I have my credit statement to prove the charges are legitimate. When I log into the Trend Micro website it states my account expired on 4/21/09.
My account was charged for additional software that I did not apporve. I purchased Internet Security for a total of $46.90 on January 4TH 2009. The next day my account was charged for an additional 39.95. Please credit my account for the $39.95. Thank you.
I was charged $39.95 from your company without my authorization and I do not know what it is for. Please credit the charge .
Thank you,
Cindy Drago
I was ordering Trend for the second time. This time I was double charged for the software which I can't turn on $55.00 each time. Please remove these charges from my visa card. I have decided not to take your software for security due to be double charging and multiple popups.
A toll free telephone number is not supplied for the customer to get in touch with customer service. This is not a good thing.
I have just received my December VISA credit card statement and a charge of $44.95 appears for DRI*TREND MICRO.
I did not authorize this charge and want the amount removed and credited to my account.
I do not like companies that assume I want their product without my authorization.
Trend Micro charged my account on 12/20/09 without my approval.
A charge of $39.95 was placed on my credit card without my permission for a product I did not order. I want the charge removed immediatly.
A charge has appeared on our Corporate Credit Card for something from Trend Micro dated 1/31/2010. We have not purchased anything from them and do not have any of their Virus Protection on any of our equipment. It would be appreciated if this would cease and desist immediately. We have no written notification or invoice from them either. Would appreciate immediate credit!
On 01/05/10, $44.95 was taken from our Visa credit card by Trend Micro. We are still recieving messages that our PC-cillin has expired and we are not protected.
I dont know the city or state or phone number. I dont want this anymore thety were renewing for $39 w discount now its 81.00 I could not stop it and then they say for 60 days only and I don't get the protection I keep getting pop ups telling me to renew again. I want my money back and I want to delete this from my computer. Bestbuy sold it last year and installed but i have no contact info it is a nightmarea
My creodit card was charged $69.95 on 2/3/2010 for services that I have not used in 2010. In fact Trend Micro software is not on my computer.
did not request a new version of your product. However this morning at 4 am (don't know what time zone), my credit card was charged $43.05. I do not want this product and I want you to remove this charge from my account. I will give you one week to make this change.
I was consistently getting a message that this product was up for renewal, but I kept hitting the button for 'Remind me later'. I had no idea that you would automatically bill me for this.
Once again I do not want this product and I would like to have my credit card charge removed immediately.
Please send notification to my email address.
Thank you, Kay
my credit card was used without my authorization. i want my money back in my account immediately!
i did not order this product and i am filing a fraud complaint!
I was reminded one month before my security service was to end, so I subscribed for another year (Thru april 4, 2011) . This renewal was to cost $39.95, but my credit card was charged twice--once for $39.95 and another charge from Trend Micro for $7.95. I would like a refund for the $7.95.
I have a charge on my credit card for $44.95 from DRI*Trend Micro orderfind.com. I never ordered or confirmed this transaction. How do I get these charges reversed?
Have not been able to download the security syster.
I had received a phone call from a guy cussing me out thinking i was trend micro up until i told him they had stolen money from me as well he thought i was the company in question. I called this number and was told i would be receiving a refund :[protected]...so call them and try to get your money back as well. good luck
While going throught by bank statements I noticed a charged dated 2/17/2010 for the company Trend Micro for 44.95 that I absolutely don't recall ordering and certainly never recieved a download for the virus protection software. I want my money refunded for this charge.
If you use these guys, you had better keep an eye out for overcharges...Or charges for old computers that may have come preloaded with their services. We keep getting double billed...and now we're told they do not issue credits of any sort. They get snappy and want to make you get mad and just give up - but, DON'T! Make an official complaint, call the BBB...
I have a charge on my Visa for Trend Mcro's virus protection for my laptop. I cancelled this product last year, and do not
want to re-order. Please arrange a credit on my credit card for the $44.95 USAD charge ($48.60 CAD).
Jack Anderson
trend micro has bill my credit card without my permission.I am no longer useing their antivirius.also when it was time to renew on the 15th of may I chose NOT to.but the billed any way..I have no way to contact them.their 1-800 # is not valid.please have this company refund my account a.s.a.p
Please reverse erroneous charge of $52.00 on my credit card transaction date of 13/05/10. This item was not approved by me. Please cancel any auto renewal. I am not a customer.
Was double billed my credit card twice when I only ordered one product (coverage for one year). Ordered made on 4/20/2010 for $63.90 but billed twice that amount separately.
Luis A. Martinez
11377 SW 84th Street Apt. 219
Miami. Florida 33183