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Customer Service

1888 762 8736 (United States)
1800 642 421 (Australia)
1800 182 288 (Malaysia)
1800 888 6868 (Singapore)
+64 800 003 911 (New Zealand)
+44 203 549 3300 (United Kingdom)
+32 15 281 480 (Belgium & Luxembourg)
+45 43 398 005 (Denmark)
+49 811 8899 0700 (Germany & Austria)
+39 292 5931 (Italy)
+31 202 182 270 (Netherlands)
+852 26 120 099 (Hong Kong)
+91 116 621 3200 (India (New Delhi)
+63 29 956 240 (Philippines)
+27 110 123 609 (South Africa)
+82 25 610 990 (South Korea)
+66 26 350 455 (Thailand)
+84 437 186 424 (Vietnam)
+55 112 149 5655 (Brazil (Sao Paolo)
225 E. John Carpenter Freeway, Suite 1500
Irving, Texas
United States - 75062
United States Branches
  • 101 Hudson Street Suite 2202, Jersey City, New Jersey 07424 U.S.A
  • 25531 Commercentre Drive, 2nd Floor, Lake Forest, California 92630 U.S.A
  • 150 S. Los Robles Avenue, Suite 700, Pasadena, California 91101 U.S.A
  • 10101 N. De Anza Blvd., Cupertino, California 95014 U.S.A.
Canada
40 Hines Road, Suite 200, Ottawa, Ontario, Canada K2K 2M5

Australia
  • Level 15, 1 Pacific Highway, North Sydney, NSW 2060, Australia
  • Level 9, 606 St Kilda Road, Melbourne VIC 3004, Australia
  • Level 7, 320 Adelaide Street, Brisbane 4000, QLD Australia
  • 45 Ventor Avenue, West Perth, WA 6005, Australia
  • Level 1, The Realm 18 National Circuit, Barton, ACT 2600
New Zealand
Level 1, 28 Custom Street East, Auckland 1010

United Kingdom
Podium Level (East), 2 Kingdom Street, Paddington Central, London W2 6BD, United Kingdom
 
Ireland
Median House, Cork Business & Technology Park, Model Farm Road, Cork, Ireland

Belgium
Mechelen Campus, Building H, Floor 2, Schaliënhoevedreef 20, 2800 Mechelen, Belgium
 
Denmark
Egegårdsvej 39C, 2610 Rødovre, Copenhagen, Denmark
 
Finland
  • Kauppakatu 31 A (6. krs), 40100 Jyväskylä, Finland
  • Keilaranta 17 C 5, 02150 Espoo, Finland
France
85, rue Albert Premier, 92500 Rueil Malmaison, France
 
Germany & Austria
Zeppelinstraße 1, 85399 Hallbergmoos, Germany
 
Italy
  • Edison Park Center, Viale Tomas Edison 110 — Edificio C, 20099 Sesto San Giovanni MI, Italy
  • Via Tiburtina 912, 00156 Rome RM, Italy
Luxembourg
Private Business Centre Sarl, 32-36, boulevard d’Avranches, L-1160 Luxembourg
 
Netherlands
Herikerbergweg 92, 1101 CM Amsterdam Zuid-Oost, The Netherlands
 
Norway
Karenslyst Allé 2, NO-0278 Oslo, Norway
 
Poland
Warsaw Trade Tower, Ul. Chlodna 51, 00-867 Warszawa, Poland

Russia
BC Domnikov, Block 1, Mashi Porivaevoy str. 34, Moscow, 107078, Russia
Spain
Paseo de la Castellana 259D, Torre Espacio, Planta 20, 28046 Madrid, Spain
 
Sweden
Jan Stenbecks torg 17, SE-164 40 Kista, Sweden
 
Switzerland
Schaffhauserstrasse 104, 8152 Glattbrugg, Switzerland

Turkey
Büyükdere Cad. Bilim Sok. Sun Plaza, Kat:19 Maslak, Istanbul, Türkiye

China
  • Room 1803, SK Tower, Beijing 100022
  • Room 3702, Metro Plaza, 183, Tian He Bei Road, Guangzhou, 510075
  • 8/F, Century Ba-shi Building, 398 Huai Hai Road(M), Shanghai 200020
  • Building B, Soho International, Plaza Ningnan DaDao, Nanjing 210012
Hong Kong
917 9/F Shui On Centre, 6-8 Harbour Road Wanchai, Hong Kong

India
  • 10th floor, EROS Corporate Tower, Nehru Place, New Delhi – 110019
  • Ground Floor, Platina, Plot № C-59, Bandra Kurla Complex, Bandra East, Mumbai - 400051
  • Units № 701 – 702, 7th Floor, Prestige Meridian–I, № 29, Mahatma Gandhi Road, (M.G. Road), Bangalore - 560001
Japan
  • Shinjuku Maynds Tower, 2-1-1 Yoyogi, Shibuya-ku, Tokyo Japan ZIP 151-0053
  • Nissei Sin-Osaka Bldg. 13F, 3-4-30 Miyahara, Yodogawa-ku, Osaka 532-0003
  • San F Bldg. 7F, 2-3-7 Hakataeki-mae, Hakata-ku, Fukuoka 812-0011
  • Nagoya Sakura Dori Bldg. 7F, 3-22-24 Marunouchi, Naka-ku, Nagoya-City, Aichi 460-0002
Malaysia
Suite 24-01, Level 24, Integra Tower, № 348, Jalan Tun Razak, 50400 Kuala Lumpur, Malaysia

Philippines
8/F The Rockwell Business, Center Tower 2 Ortigas Avenue, Pasig City, Metro Manila, Philippines 1600 

Singapore
8 Temasek Boulevard, № 09-04/05 Suntec Tower Three, Singapore 038988

South Africa
2nd Floor, Golden Oak Building, Ballyoaks Office Park, 35 Ballyclare Drive, Bryanston, South Africa

South Korea
6FL HongWoo Building 945-1, DaeChi-dong, KangNam-ku, Seoul (135-846)

Taiwan
8F, № 198, Tun-Hwa S. Road, Sec. 2, Taipei 106, Taiwan 

Thailand
Central World Tower, 999/9, 44th Floor, Unit 4410 -4412, Rama I Rd., Pathumwan, Bangkok 10330, Thailand

UAE
Unit 3603, Jumeirah Business Center 3, Cluster Y, Jumeirah Lakes Towers
P.O. Box 488075, Dubai, United Arab Emirates

Vietnam
10th Floor, Vinaconex Building, 34 Lang Ha Street, Dong Da District, Hanoi, Vietnam

Brazil
  • Av. Carlos Gomes, 222 - 8 andar - Centro, 90480-000, Porto Alegre, RS
  • Av. Rio Branco 1 – 12º andar, Grupo 1201 - Centro, 20030-021, Rio de Janeiro, RJ
  • R. Joaquim Floriano, 1120, 2o andar - Itaim Bibi, 04534-004, São Paulo, SP
Mexico
Insurgentes Sur, 688 - piso 6, Col Del Valle, C.P. 03100, México, D.F., Mexico

Complaints & Reviews

The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Dri Trend Micro — auto renewal scam

Trend Micro kept charging me annual renewal fees three years after I cancelled my subscription to the...

The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Dri*trend Microcharge on account unauthorized

We have also been charged for virus software we are not using. Last year we disputed this on our credit card. First we received a credit and then a letter stating we have been recharged. We refuse to being hastled and charged for sevices not rendered. If you do not remove this from our charge we also will seek further action.

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    The complaint has been investigated and
    resolved to the customer's satisfaction
    Resolved
    Dri*trend Micro Orderfind.com MN — trend micro titanium security system

    I renewed my subscription to Trend Micro Titanium Internet Security on 9/28/10. On 10/01/10 a charge in the...

    Dri Trend Micro — unauthorized charge on my credit card

    Got several emails informing me that my Trend Micro antivirus was getting ready to expire. Never authorized...

    Dri*trend Micro Orderfind.com MN — unauthorized charge

    My name is ricardo buddle, a anauthorized charge was made to my visa card acct # xxx - xxxx - xxxx - 0742...

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    The complaint has been investigated and
    resolved to the customer's satisfaction
    Resolved
    Trend Micro — failed to send rebate

    Purchased a Trend Micro Internet Security Pro - $49.95 + 29.95 installation) $20 rebate stated on box with...

    The complaint has been investigated and
    resolved to the customer's satisfaction
    Resolved
    dritrendmicrocredit card information not protected

    I renewed my trend micro product and used my credit card. After this transaction, i received a phone call from the Visa Fraud Dept. alerting me to recent charges that appeared fraudulant to them. When i received my credit card statement, there were 8 unauthorized charges made to that same credit card. I don't believe that they protect their customer's billing privacy.

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      • Bu
        buckeye girl Oct 22, 2009

        i was charged 39.95 from my checking for a service i did not order. i want this credited to my account as soon as possible. my name is cheryl leporte. i can be reached thru email at [protected]@gmail.com. please respond as soon as possible to let me know when this will be resolved. thanks cheryl leporte.

        0 Votes
      • We
        Wendy Ekre Nov 08, 2011

        I have an order on my credit card from Cabelas. i did not place an order for anything from this site. I want the charges of $71.95 plus .08 interest immediatly removed from my card.

        0 Votes
      • Ka
        KADOO Sep 11, 2014

        Charged my account with no authorization...REFUND...Don't charge my account with out authorization

        0 Votes

      Dri*trend Micro Orderfind.com MN — a charge that was not authorized

      In reviewing my credit card bill, I also find a charge for dri-trend micro that I did not order. I'm...

      The complaint has been investigated and
      resolved to the customer's satisfaction
      Resolved
      Trend Micro — double billing

      after renewing my antivirus software from Trend Micro, I have been double billed for the service. I have 2...

      Dri Trend Micro — did not order

      I did not order from you on line The following ;Dri Trend Micro @ 44.95 [protected]@1.0725 cancel the order. Gilbert Auger

      Sarnia

      The complaint has been investigated and
      resolved to the customer's satisfaction
      Resolved
      DRI*Trend Software — incorrect billing

      recently tried to download antivirus software and failed so cancelled the order yet I have been billed...

      Shipley

      The complaint has been investigated and
      resolved to the customer's satisfaction
      Resolved
      Trend Micro Antivirusdoppio pagamento

      In occasione dell'acquisto di antivirus trend micro effettuato il giorno 11/1/2010 ho pagato euro 35, 99 complessivi (euro 29 + euro 6, 99) con transazione n. 1630382 addebitata su carta VISA electron Postepay n. [protected].
      Certamente per errore lo stesso importo di euro 35, 99 mi è stato addebitato successivamente con transazione n. 1630546.
      Chiedo il rimborso di euro 35, 99 sulla predetta carta di credito.
      Eva Moro
      Via Favonio 3
      09126 Cagliari Italy

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        The complaint has been investigated and
        resolved to the customer's satisfaction
        Resolved
        Trend Microauto rebilling can't stop them

        I am stuck getting billed for 2 of Trends products billed on 2 seperate credit catds. I have Uninstalled their product a couple of years ago, and went with another company. I continue to get an automatic bill which my credit card company keeps paying. I never to my knowledge signed up for an ever-renewing billing. from a on-line company. They provide no help phone number and make it almost impossible to find a way to contact them about stopping a service I do not want and do not use. I cannot be the only person they are doing this to!

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          • Mi
            Mickey Rogers Dec 01, 2008
            This comment was posted by
            a verified customer
            Verified customer

            I have been billed twice for the same product. Once I was double billed on my Capital one Visa. I got that problem resolved. Now I'm being billed on my Chase Visa, I was told my the computer that my Trend Micro was expired even after I charged it on my other credit card
            Ref. # 24692168310000641087815
            Your immediate response is greatly appreciated

            0 Votes
          • St
            StarHollywood Dec 27, 2008

            I ordered the program and it was charged to my paypal account. It would not download due to "outlook being open." which was not. I tried using my login and said there was no such login. What a fraudulent company. I will be reporting to the california state attorney general's office. Do not order this product!!!

            0 Votes
          • De
            Deborah Pease Mar 22, 2009

            I recently ordered your anti virus and was billed $42.00 on my credit card. At the time I gave my credit card number I never received a confirmation. I went and downloaded your free 30 day trial so I would not be with out protection on my computer. Will you give me a refund until this trial is over? I will then sign up and pay.

            Deborah Pease
            6923 Oakhurst Drive
            Ocean Springs, MS.
            EMAIL; [protected]@aol.com

            0 Votes
          • 12
            123holland Jan 15, 2010

            I purchased over the internet the $49.95 Anti virus program. On my Discover Card statement I was bill twice by your company. Once on 12/13/09 in the amount of $39.95 and then again on 12/14/09 in the amount of $31.95. This is a $21.95 overcharge. Please make correction. Please notifiy me when correction has been completed.

            0 Votes
          • Ma
            Mark Tantari Feb 06, 2010

            I had purchased Trend Micro Internet Security on 1/31/2017 and billed itot my credit card; I was unable to download the product, but was still charged for it. I even went back a few days later to see if I was able to download but was still unsuccessful. I was billed for the 56.90 on 1/31/2017 to my credit card but never received the protection. I would like the 56.90 credited to my credit card account. The order confirmation # is : [protected], password qt2k18 serial # PFEF-[protected].

            0 Votes
          • Su
            Susan Kozlowski Oct 16, 2010

            I received on my credit card statement a bill for $79.90 listed as "DRI*TREND MICRO ORDERFIND.COM MN." Checking on Trend Micro's own web site my last "order" was on 7/13/2017 with manual renewal. I have not renewed since that time and have placed no order in the last 2 years. Trend Micro has customer service open only M-F and has a "chat" open only M-F or, you can email them & supposedly get an aswer back the next business day. I will be contacting them to follow up & I'm considering complaining to the State Attorney General. Given the number of complaints that I have read here it's a continuing issue.

            0 Votes
          • Ma
            Mary Walters May 30, 2011
            This comment was posted by
            a verified customer
            Verified customer

            Payment for Trend Microsoft antivirus service has been deducted from my checking acct.
            This was done May 10, 2017. Decription of deduction is [protected] DRI*Trend Micro. I have received several e-mails advising charge of $19.95 failed. This was because Trend tried to debit my account from a foreign bank. They then resubmitted it from a US bank and it was accepted. As of now my computor is without protection. Reguesting this be corrected ASAP...

            0 Votes
          • Cu
            Culein Sep 21, 2011
            This comment was posted by
            a verified customer
            Verified customer

            Bought and renewed Trend Micro antivirus software. Original adverising said it could be applied to three computers but when I tried to install it to a second one, I was denied and told it could be used on only one. But they did offer to let me buy new coverage for the second -- and their ad for their product at

            http://www.pccillinsecurity.com/USA/trend_micro_pc-cillin-2017-review.html

            also shows coverage for 1-3 users!

            Wrote them (3 April), tried e-mailing them first. No responses.

            I want what I was promised when I bought the product -- coverage on up to three computers.

            0 Votes
          • Ma
            Marissa24 Oct 19, 2011

            Everyone is using Microsoft Security Essentials nowadays. It's free. Stop paying for AV software.

            0 Votes

          The complaint has been investigated and
          resolved to the customer's satisfaction
          Resolved
          Dri*trend Micro Orderfind.com MNunauthorized billing

          I didn't authorize Dri*Trend Micro to automatically bill me for their services. There is no address or telephone # of this company to call or complain to, hence, no customer service at all. This company is a scam and is VERY deceptive. I have contacted my credit card company tocredit my account of $44.95. Trend Micro will e-mail you saying you need to renew your services and will bill you automatically regardles if you renew with them or not. I do not need or request this service with this shady company.

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            • Wi
              Willetta anderson Sep 28, 2010

              My credit card was charged for" Dri trend micro" what is this i have Nortons and am happy with it. What do I need to do ? They have my credit card #. If these people will do this will they sell my card number. $62.00 was charged to my account

              1 Votes
            • Wi
              Willetta anderson Sep 28, 2010

              My credit card was charged $62.00 for Dri trend micro they used my credit card number without my consent. They have access to my credit card number. What would stop them from selling it.

              1 Votes
            • Ka
              Kathy Brooks May 25, 2012
              This comment was posted by
              a verified customer
              Verified customer

              I was charged twice @ $62.95 on my debit card for an automatic billing that I DID NOT consent to! I have cancelled my debit card because of this and now I am in a financial bind. I want to have the $125.90 returned to my account as soon as possible!

              1 Votes
            • Ho
              hopefloater Oct 11, 2012

              These thiefs duped my elderly mother. She didn't even want the service and didn't know she clicked to get it until her credit card company sent her a bill. They have all too easy access to credit card and bank account information. She didn't authorize the transaction and they didn't just bill her for an unwanted service, they double-billed her! They ought to be in jail! They are the ### of the earth.

              1 Votes

            Dri*trend Micro Orderfind.commnuscharged account without authorization

            I checked my account online this morning, as I do every morning, and discovered a fradulent charge by dri*trend micro orderfind. Commnus. I don't know who this company is and did not order anything from them. I have disputed this with my bank, closed my account and they have been reported to my bank's fraud department. I read other online complaints and was directed to www.digitalriver.com phone number [protected]. The customer representative was, in my opinion, absolutely no help. I gave my name, was put on hold, then told something was coming up under my name; however, without giving my address and other personal information, the representative could not help me. What kind of scam are these people running?

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              • Sh
                Sheryl Ferguson Apr 26, 2011

                i WAS CHARGED 71.95 FROM MY ACCOUNT BY MY DEBIT CARD AND DID NOT AUTHORIZE.. HOW DO I GET AHOLD OF SOMEONE TO STOP IT.

                0 Votes

              The complaint has been investigated and
              resolved to the customer's satisfaction
              Resolved
              Microtrend antiviruscharged, not ordered

              I have one year left on my antivirus software, which I downloaded and paid for last year. I was contacted by email that said my virus protection was out of date and I needed to order another. I wrote back and told them my status. Was charged 39.95 on credit card. Was this a mistake?

              Margaret Lloyd

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                The complaint has been investigated and
                resolved to the customer's satisfaction
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                Dri*trend Micro & Quicken Backup — fraudulent charges to my cc

                Unauthorized charges showed up on my bank statement from DRI*Trend Micro (No phone number was shown). Amt wa...

                The complaint has been investigated and
                resolved to the customer's satisfaction
                Resolved
                Dri Trend Microsoftunauthorized charge on credit card

                Today I received notice of a pending charge for 04-09-2010 by DRI Trend Microsoft that I did not authorize. In the past--2008 0r 2009--I did order a product from Trend Microsoft, but not this year. I want my account to be credited for the $39, 95 charge and request that no further charges be made against my account--Altura Credit Union.

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                  The complaint has been investigated and
                  resolved to the customer's satisfaction
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                  Dri*trend Micro Orderfind.com MN — did not authorize renewal

                  I purchased trend micro p - cillin at a local business last year in march 2009. I did not - repeat - did not...

                  Baxter Springs

                  The complaint has been investigated and
                  resolved to the customer's satisfaction
                  Resolved
                  Dri Trend Micro www. Myord. Co MNunauthorized charge to my credit card

                  2010 Feb 12, my credit card was charged $48.10 without my authorization. I want my money back immediately!!! Judging by the amount of complaints and the lenth of time this has been going on it is obviously not an "gliche". If I dont get a response in three days, I will do my share of whistleblowing. If you have charged my account at any other time without my authorization I expect that reimbursement as well. I tried your product after reading Consumer Reports and getting their opinion of your product. I will be sending them an email explaining what customers can expect down the road. I bought your service one time and did not like it. It slowed my computer down soooo much. That is the only authorized transaction. I have the last five years of bank records.

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