Menu
Write a review
File a complaint
Trend Micro

Trend Micro review: incorrect billing ( 6 comments)

J
Author of the review
6:19 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

recently tried to download antivirus software and failed so cancelled the order yet I have been billed £49.95 against my credit card.
you will recognise my order from my e-mail address. time of order circa february 2010.
please reimburse this amount and do not make any more demands on my funds.
R. Stearns

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

6 comments
Add a comment
R
R
R. Frei
Arbon, CH
Send a message
Jul 29, 2015 7:14 am EDT

I had a similar issue. I didn't want the service anymore but still got billed. There's no address to be found to contact. The german branch said they had nothing to do with it.
I would like to cancel the service and get reimbursed for the last bill that was charged to my credit card on June 21st.
R. Frei
ritafrei123@gmail.com

V
V
V B rown
GB
Send a message
Nov 27, 2015 7:58 am EST

My credit card debited on 17th Nov £39.90 by DRI*Trend Software, Shannon, Co, IRL I have never used this company and would like to know where they got my credit card number from and would like £39. 90 credited back to my account immediately

T
T
tipler
GB
Send a message
Jul 01, 2016 1:55 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

was debited on [protected] the sum of £34.96 by dry trend software this transaction was then cancelled with a promise that the money would be returned to my account this has not taken place please rectify as soon as possible please .j.tipler e mail . pendred_tyler@outlook.com

F
F
fanfan3
FR
Send a message
Jun 30, 2017 4:58 am EDT

le 25/06/2017 mon compte a été débité de Paiement Par Carte
Dri Trend Software Orderfi 25/06 - 125, 32
cette société ne me dit absolument rien je ne retrouve aucun accord de ma part pour ce débit .

comment savoir qui m' a débité cette somme, afin de me faire rembourser

S
S
salembin
SA
Send a message
Aug 16, 2017 6:58 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Today I got 2 SMS credited from my Credit Card of amount $144.90 + $144.90. I never buy any anti virus online how they got my credit card number? Also please check and return back the amount. Hope this will not happen again. Waiting for your reply.

R
R
Ronald Kabuubi Senior
US
Send a message
Mar 17, 2019 4:55 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Today I got 3 SMS credited from my Credit Card attempting to deduct money from my Card.Good enough it didnt have any money on it. Hope this will not happen again. Waiting for your reply
My credit card debited, Shannon, Co, IRL I have never used this company and would like to know where they got my credit card number from and would .
The Card is in the names of Ronald Kabuubi.Please help.

More Trend Micro reviews & complaints

Trend Micro - unlawful charges for a product I did not order 19
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Trend Micro - erroneous charge on my credit card 10
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Trend Micro - I did not order this product 14
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Trend Micro - billed credit card without authorization 11
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Trend Micro - unauthorized charges
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Trend Micro - doppio pagamento
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
View all Trend Micro reviews and complaints
  1. Trend Micro Contacts

  2. Trend Micro phone numbers
    Click up if you have successfully reached Trend Micro by calling +1 (888) 762-8736 phone number 0 0 users reported that they have successfully reached Trend Micro by calling +1 (888) 762-8736 phone number Click down if you have unsuccessfully reached Trend Micro by calling +1 (888) 762-8736 phone number 0 0 users reported that they have UNsuccessfully reached Trend Micro by calling +1 (888) 762-8736 phone number
    United States
    Click up if you have successfully reached Trend Micro by calling 1800 642 421 phone number 0 0 users reported that they have successfully reached Trend Micro by calling 1800 642 421 phone number Click down if you have unsuccessfully reached Trend Micro by calling 1800 642 421 phone number 1 1 users reported that they have UNsuccessfully reached Trend Micro by calling 1800 642 421 phone number
    Australia
    Click up if you have successfully reached Trend Micro by calling 1800 182 288 phone number 0 0 users reported that they have successfully reached Trend Micro by calling 1800 182 288 phone number Click down if you have unsuccessfully reached Trend Micro by calling 1800 182 288 phone number 2 2 users reported that they have UNsuccessfully reached Trend Micro by calling 1800 182 288 phone number
    Malaysia
    Click up if you have successfully reached Trend Micro by calling +1 (800) 888-6868 phone number 0 0 users reported that they have successfully reached Trend Micro by calling +1 (800) 888-6868 phone number Click down if you have unsuccessfully reached Trend Micro by calling +1 (800) 888-6868 phone number 0 0 users reported that they have UNsuccessfully reached Trend Micro by calling +1 (800) 888-6868 phone number
    Singapore
    Click up if you have successfully reached Trend Micro by calling +1 (817) 569-8900 phone number 0 0 users reported that they have successfully reached Trend Micro by calling +1 (817) 569-8900 phone number Click down if you have unsuccessfully reached Trend Micro by calling +1 (817) 569-8900 phone number 0 0 users reported that they have UNsuccessfully reached Trend Micro by calling +1 (817) 569-8900 phone number
    Click up if you have successfully reached Trend Micro by calling +1 (613) 599-4505 phone number 0 0 users reported that they have successfully reached Trend Micro by calling +1 (613) 599-4505 phone number Click down if you have unsuccessfully reached Trend Micro by calling +1 (613) 599-4505 phone number 0 0 users reported that they have UNsuccessfully reached Trend Micro by calling +1 (613) 599-4505 phone number
    Canada
    Click up if you have successfully reached Trend Micro by calling +64 800 003 911 phone number 0 0 users reported that they have successfully reached Trend Micro by calling +64 800 003 911 phone number Click down if you have unsuccessfully reached Trend Micro by calling +64 800 003 911 phone number 0 0 users reported that they have UNsuccessfully reached Trend Micro by calling +64 800 003 911 phone number
    New Zealand
    Click up if you have successfully reached Trend Micro by calling +44 203 549 3300 phone number 1 1 users reported that they have successfully reached Trend Micro by calling +44 203 549 3300 phone number Click down if you have unsuccessfully reached Trend Micro by calling +44 203 549 3300 phone number 0 0 users reported that they have UNsuccessfully reached Trend Micro by calling +44 203 549 3300 phone number
    100%
    Confidence score
    United Kingdom
    Click up if you have successfully reached Trend Micro by calling +353 217 307 300 phone number 1 1 users reported that they have successfully reached Trend Micro by calling +353 217 307 300 phone number Click down if you have unsuccessfully reached Trend Micro by calling +353 217 307 300 phone number 0 0 users reported that they have UNsuccessfully reached Trend Micro by calling +353 217 307 300 phone number
    100%
    Confidence score
    Ireland
    Click up if you have successfully reached Trend Micro by calling +32 15 281 480 phone number 0 0 users reported that they have successfully reached Trend Micro by calling +32 15 281 480 phone number Click down if you have unsuccessfully reached Trend Micro by calling +32 15 281 480 phone number 0 0 users reported that they have UNsuccessfully reached Trend Micro by calling +32 15 281 480 phone number
    Belgium & Luxembourg
    Click up if you have successfully reached Trend Micro by calling +45 43 398 005 phone number 0 0 users reported that they have successfully reached Trend Micro by calling +45 43 398 005 phone number Click down if you have unsuccessfully reached Trend Micro by calling +45 43 398 005 phone number 0 0 users reported that they have UNsuccessfully reached Trend Micro by calling +45 43 398 005 phone number
    Denmark
    Click up if you have successfully reached Trend Micro by calling +358 401 880 500 phone number 0 0 users reported that they have successfully reached Trend Micro by calling +358 401 880 500 phone number Click down if you have unsuccessfully reached Trend Micro by calling +358 401 880 500 phone number 0 0 users reported that they have UNsuccessfully reached Trend Micro by calling +358 401 880 500 phone number
    Finland
    Click up if you have successfully reached Trend Micro by calling +33 176 686 500 phone number 0 0 users reported that they have successfully reached Trend Micro by calling +33 176 686 500 phone number Click down if you have unsuccessfully reached Trend Micro by calling +33 176 686 500 phone number 0 0 users reported that they have UNsuccessfully reached Trend Micro by calling +33 176 686 500 phone number
    France
    Click up if you have successfully reached Trend Micro by calling +49 811 8899 0700 phone number 0 0 users reported that they have successfully reached Trend Micro by calling +49 811 8899 0700 phone number Click down if you have unsuccessfully reached Trend Micro by calling +49 811 8899 0700 phone number 0 0 users reported that they have UNsuccessfully reached Trend Micro by calling +49 811 8899 0700 phone number
    Germany & Austria
    Click up if you have successfully reached Trend Micro by calling +39 292 5931 phone number 0 0 users reported that they have successfully reached Trend Micro by calling +39 292 5931 phone number Click down if you have unsuccessfully reached Trend Micro by calling +39 292 5931 phone number 0 0 users reported that they have UNsuccessfully reached Trend Micro by calling +39 292 5931 phone number
    Italy
    Click up if you have successfully reached Trend Micro by calling +31 202 182 270 phone number 0 0 users reported that they have successfully reached Trend Micro by calling +31 202 182 270 phone number Click down if you have unsuccessfully reached Trend Micro by calling +31 202 182 270 phone number 0 0 users reported that they have UNsuccessfully reached Trend Micro by calling +31 202 182 270 phone number
    Netherlands
    Click up if you have successfully reached Trend Micro by calling +47 22 128 500 phone number 0 0 users reported that they have successfully reached Trend Micro by calling +47 22 128 500 phone number Click down if you have unsuccessfully reached Trend Micro by calling +47 22 128 500 phone number 0 0 users reported that they have UNsuccessfully reached Trend Micro by calling +47 22 128 500 phone number
    Norway
    Click up if you have successfully reached Trend Micro by calling +48 224 863 450 phone number 0 0 users reported that they have successfully reached Trend Micro by calling +48 224 863 450 phone number Click down if you have unsuccessfully reached Trend Micro by calling +48 224 863 450 phone number 0 0 users reported that they have UNsuccessfully reached Trend Micro by calling +48 224 863 450 phone number
    Poland
    Click up if you have successfully reached Trend Micro by calling +7 495 252 3380 phone number 0 0 users reported that they have successfully reached Trend Micro by calling +7 495 252 3380 phone number Click down if you have unsuccessfully reached Trend Micro by calling +7 495 252 3380 phone number 0 0 users reported that they have UNsuccessfully reached Trend Micro by calling +7 495 252 3380 phone number
    Russia
    Click up if you have successfully reached Trend Micro by calling +34 913 697 030 phone number 0 0 users reported that they have successfully reached Trend Micro by calling +34 913 697 030 phone number Click down if you have unsuccessfully reached Trend Micro by calling +34 913 697 030 phone number 0 0 users reported that they have UNsuccessfully reached Trend Micro by calling +34 913 697 030 phone number
    Spain
    Click up if you have successfully reached Trend Micro by calling +46 84 441 601 phone number 0 0 users reported that they have successfully reached Trend Micro by calling +46 84 441 601 phone number Click down if you have unsuccessfully reached Trend Micro by calling +46 84 441 601 phone number 0 0 users reported that they have UNsuccessfully reached Trend Micro by calling +46 84 441 601 phone number
    Sweden
    Click up if you have successfully reached Trend Micro by calling +90 212 367 4422 phone number 0 0 users reported that they have successfully reached Trend Micro by calling +90 212 367 4422 phone number Click down if you have unsuccessfully reached Trend Micro by calling +90 212 367 4422 phone number 0 0 users reported that they have UNsuccessfully reached Trend Micro by calling +90 212 367 4422 phone number
    Turkey
    Click up if you have successfully reached Trend Micro by calling +86 212 603 7676 phone number 0 0 users reported that they have successfully reached Trend Micro by calling +86 212 603 7676 phone number Click down if you have unsuccessfully reached Trend Micro by calling +86 212 603 7676 phone number 0 0 users reported that they have UNsuccessfully reached Trend Micro by calling +86 212 603 7676 phone number
    China
    Click up if you have successfully reached Trend Micro by calling +852 26 120 099 phone number 0 0 users reported that they have successfully reached Trend Micro by calling +852 26 120 099 phone number Click down if you have unsuccessfully reached Trend Micro by calling +852 26 120 099 phone number 0 0 users reported that they have UNsuccessfully reached Trend Micro by calling +852 26 120 099 phone number
    Hong Kong
    Click up if you have successfully reached Trend Micro by calling +91 116 621 3200 phone number 0 0 users reported that they have successfully reached Trend Micro by calling +91 116 621 3200 phone number Click down if you have unsuccessfully reached Trend Micro by calling +91 116 621 3200 phone number 0 0 users reported that they have UNsuccessfully reached Trend Micro by calling +91 116 621 3200 phone number
    India (New Delhi
    Click up if you have successfully reached Trend Micro by calling +81 353 343 618 phone number 0 0 users reported that they have successfully reached Trend Micro by calling +81 353 343 618 phone number Click down if you have unsuccessfully reached Trend Micro by calling +81 353 343 618 phone number 0 0 users reported that they have UNsuccessfully reached Trend Micro by calling +81 353 343 618 phone number
    Japan
    Click up if you have successfully reached Trend Micro by calling +63 29 956 240 phone number 0 0 users reported that they have successfully reached Trend Micro by calling +63 29 956 240 phone number Click down if you have unsuccessfully reached Trend Micro by calling +63 29 956 240 phone number 0 0 users reported that they have UNsuccessfully reached Trend Micro by calling +63 29 956 240 phone number
    Philippines
    Click up if you have successfully reached Trend Micro by calling +27 110 123 609 phone number 0 0 users reported that they have successfully reached Trend Micro by calling +27 110 123 609 phone number Click down if you have unsuccessfully reached Trend Micro by calling +27 110 123 609 phone number 0 0 users reported that they have UNsuccessfully reached Trend Micro by calling +27 110 123 609 phone number
    South Africa
    Click up if you have successfully reached Trend Micro by calling +82 25 610 990 phone number 0 0 users reported that they have successfully reached Trend Micro by calling +82 25 610 990 phone number Click down if you have unsuccessfully reached Trend Micro by calling +82 25 610 990 phone number 0 0 users reported that they have UNsuccessfully reached Trend Micro by calling +82 25 610 990 phone number
    South Korea
    Click up if you have successfully reached Trend Micro by calling +886 223 783 666 phone number 0 0 users reported that they have successfully reached Trend Micro by calling +886 223 783 666 phone number Click down if you have unsuccessfully reached Trend Micro by calling +886 223 783 666 phone number 0 0 users reported that they have UNsuccessfully reached Trend Micro by calling +886 223 783 666 phone number
    Taiwan
    Click up if you have successfully reached Trend Micro by calling +66 26 350 455 phone number 0 0 users reported that they have successfully reached Trend Micro by calling +66 26 350 455 phone number Click down if you have unsuccessfully reached Trend Micro by calling +66 26 350 455 phone number 0 0 users reported that they have UNsuccessfully reached Trend Micro by calling +66 26 350 455 phone number
    Thailand
    Click up if you have successfully reached Trend Micro by calling +971 44 573 087 phone number 0 0 users reported that they have successfully reached Trend Micro by calling +971 44 573 087 phone number Click down if you have unsuccessfully reached Trend Micro by calling +971 44 573 087 phone number 0 0 users reported that they have UNsuccessfully reached Trend Micro by calling +971 44 573 087 phone number
    UAE
    Click up if you have successfully reached Trend Micro by calling +84 437 186 424 phone number 0 0 users reported that they have successfully reached Trend Micro by calling +84 437 186 424 phone number Click down if you have unsuccessfully reached Trend Micro by calling +84 437 186 424 phone number 0 0 users reported that they have UNsuccessfully reached Trend Micro by calling +84 437 186 424 phone number
    Vietnam
    Click up if you have successfully reached Trend Micro by calling +55 112 149 5655 phone number 0 0 users reported that they have successfully reached Trend Micro by calling +55 112 149 5655 phone number Click down if you have unsuccessfully reached Trend Micro by calling +55 112 149 5655 phone number 0 0 users reported that they have UNsuccessfully reached Trend Micro by calling +55 112 149 5655 phone number
    Brazil (Sao Paolo
    Click up if you have successfully reached Trend Micro by calling +52-553 067 6000 phone number 0 0 users reported that they have successfully reached Trend Micro by calling +52-553 067 6000 phone number Click down if you have unsuccessfully reached Trend Micro by calling +52-553 067 6000 phone number 0 0 users reported that they have UNsuccessfully reached Trend Micro by calling +52-553 067 6000 phone number
    Mexico
    More phone numbers
  3. Trend Micro emails
  4. Trend Micro address
    225 E. John Carpenter Freeway, Suite 1500, Irving, Texas, 75062, United States
  5. Trend Micro social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Sep 28, 2025
  7. View all Trend Micro contacts
Trend Micro Category
Trend Micro is ranked 3 among 19 companies in the Antivirus Software category