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225 E. John Carpenter Freeway, Suite 1500
Irving, Texas
United States - 75062
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Complaints & Reviews

The complaint has been investigated and
resolved to the customer's satisfaction
Dri*trend Micro Orderfind.com MN — erroneous charge on my credit card

I have been charged a big amount of money, on my gm visa card, july 20th, 2009. The amount is 297.87$ for...

The complaint has been investigated and
resolved to the customer's satisfaction
Micro TrendsDo not buy from them

I would rate them much better except for the fact that when I tried to return a bad motherboard (Tyan 1590), I couldn't get anyone to respond to my emails or phone calls! I sent one email stating the problem and any troubleshooting I'd done so far. They responded the next day saying I should check the power supply. Well, I had done that as I had two motherboards and two power supplies on hand. I mailed them this information back and heard nothing. I sent 3 or 4 more polite emails and called several times and left messages for tech support to call me back. After about six weeks (!), I wrote a letter to Tom's Hardware Guide because that is where I first saw an ad for Micro Trend. The next day I got a call from Micro Trend; I am sure the letter to Tom's had something to do with it. They finally gave me an RMA #. I shipped the board back and got a new one in about a week (good). It worked fine and all is well. But the stuff I had to go through soured me on them for evah. I still use their system configurator to check prices but I will never buy from nor recommend them to anyone again.

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    TrendMicro — Autodeduct from bank account

    Had $45.95 deducted from my account without my authorization. Had to wait, as the bank gave me ERRONEOUS...

    The complaint has been investigated and
    resolved to the customer's satisfaction
    Trend Micro Anti Virusfraud!!

    They stole 35.95 from my bank account without my authorization. I tried to contact the company via email. Well they make you select from a drop down menu so all you get in return is an automated response. I then tried calling the number at the bottom of their website and was on hold for over an hour. Never once spoke to a real person.

    Basically, if you have Norton Anti Virus or Trend Micro anti virus DO NOT renew your subscription. Anytime you enter your information in the fields you are opening your bank account up to them to charge you as many times as they wish. The ironic part is that I do not even own a computer of my own anymore and they are still charging me for this service.

    FRAUD!!! contact the Better Business Bureau... I just did!!!

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      • Ra
        rappy Feb 07, 2009

        I've used Trend Micro since 2003 and never had the problem described. When the current subscription expires, it expires. It's up to the individual to upgrade their subscription...no automatic billing has occurred. I have called Trend Micro once on a technical issue with the software in 2008 and got right in to attendant. They help me correct the problem. I couldn't be more happier with their internet protection software and service.

        0 Votes
      • Sa
        Sally Nace Oct 14, 2009

        I ordered Trend Micro Anti Virus on 9/14/09, and have been billed twice by DRI*Trend Micro Billing for 6.99
        Billing for 39.95
        Billing for 6.99
        Billing for 31.95
        I may have hit enter twice to creat the mess. Please issue credit for this. I have listed a number of, not sure what that represents, maybe a confirmation number.

        0 Votes
      • Ca
        cabogason Aug 09, 2011

        Trend Micro charged my debit card for $62.99 without out my knowledge and didn't purchased anything from them this time. i purchased their anti-virus 2 or 3 years ago but not this time. i can't believe it that they can just get money on my bank without my knowledge and without purchasing any product from them...they are a thief.

        0 Votes

      Trend Micro Internet Securitybad product/bad support/bad service

      I purchased and installed Trend Micro Internet Security. My computer kept doing a "crash dump". I received messages that my Antivirus program was causing the problem. So I contacted Trend Micro. The Rep emailed me and had me send a couple of error logs. He then had me uninstall and reinstall the program. I had the same results. The Rep then told me he had to refer me to a Level 2 Specialist. By the time the Level 2 Specialist got in touch with me, my computer had crashed altogether. I had to return it to the manufacturer for repair. I told the Specialist that I did not intend to reinstall Trend Micro because it either crashed my computer or let a virus get by that crashed my computer. I requested a refund for the remaining seven months of service. It was denied. I requested to speak to a Supervisor three times. I was NEVER allowed to communicate with a Supervisor by email and NEVER allowed to speak to a HUMAN! I don't know about you, but I really hate companies like this. ALL THE SIGNS OF A COMPANY THAT KNOWS THEY HAVE A BAD PRODUCT!!

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        • To
          tomax87 Feb 10, 2009

          ...what's worse is I get this "Please stay off the Internet" parental control message.

          TrendMicro suggests to reinstall the program. Why? This is a for 2009 and was working fine until one of their updates.

          0 Votes
        • Sd
          sdfsdfsadfasdfasfd Feb 16, 2009

          i really love to agree with you guys..don't you know that trendmicro gets hacked easily because of their super thrifty owners?i was one of them and i really hate trendmicro, i mean we representatives hates the company, trendmicro..the reason why you cant speak to a supervisor because they are afraid to take the call..you know why? because they themselves know that the product won't work..and yes of course..the phone support is a free service..but then it really sucks when we get problems like updates because we know that it is our company's fault...trendmicro would always say.." you guys should work well"..what do they want us to do? do a magic? it is the product that is causing the problem and they are blaming the representatives when in fact, they don't give accurate solutions to the problems..they said ., you guys are techie..you should know about it..hey..are we the one who created your good-for-profit product? i heard it is outsourced to cebu..if i were you, you all quit and just use avg..there are times that it won't work but it is not as worse as norton, trendmicro, mcaffee which will send you viruses when your subscription expires and you don't renew

          -1 Votes
        • Ma
          Mario Mar 03, 2009

          Did that ### actually just say that they send you viruses if you don't renew your subscription... Kill yourself... Even your name implies that you're a complete ###...

          But on to the topic... Let's see... You sent your computer to your manufacturer and they repaired it? If they repaired it free of charge under a warranty then it was not Trend Micro's fault.. More likely a Hardware malfunction like the Hard Drive dying... Being that Manufacturers do not do repairs for Software malfunctions like you installing TMIS and it crashing. If they did they'd have charged you a hefty fee for a simple OS reinstall which you could've done yourself with your restore disk. Being that TMIS has been installed on hundreds of thousands of other computers and not having a problem I probably wouldn't blame them for it... They refused to refund your seven months because you don't exactly pay for the updates... but the software itself. The updates are free to anyone... http://www.trendmicro.com/download/... So yeh... no refund there...

          Stay away from AVG... Who really thinks that free software does as good as paid software...

          0 Votes

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        The complaint has been investigated and
        resolved to the customer's satisfaction
        Dri*trend Micro Overfind.comcannot download

        I was charged $86.99 for something that will not download. I want this money back on my credit card. There is no way to get thru to talk to anyone.

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          Trend Microproduct never supplied

          On the 14/11/08 I've purchased a trend micro update AU$ 157.90 they have never e-mailed the program to me, I can't get in contact with Digital River nor Trend Micro in Australia, the [protected] number, which is an overseas number just tells me they can't find the payment and that I have to provide a copy of my bank statement, my bank advised that is not safe to do so they have provided me with a banking transfer receipt number asssured me that digital river has received the funds.
          I just want my money back and other people to know not to buy anything from Trend Micro!

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            • Ex
              exdigger Apr 06, 2009

              Hi you could have bought it on ebay for $50.00. Email: [protected]@manac.com.au
              abn [protected] They should help you.

              0 Votes

            Trend Microcillinneed password to uninstall

            Trying to uninstall Trend microcillin but it is asking me for a password that I do not have. It does not give me an option to retrieve this password. What do I do?

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              Trend Micro Antivirus — double charge and unable to install

              After many Ad pop-ups telling I had 39 virus to get rid of, I decided to go ahead and buy the...

              Dri*trend Micro Orderfind.com MN — doubled billed

              I continually received pop-up boxes stating that my Anti-Virus software liscensce had expried and I needed to...

              Trend Micro Cillindoes not load

              the software will not load and am now caught in an endless loop of warnings. The web site was totally ineffective in providing a solution. WIl not use this product

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                Trend Micro — unauthorized charge of $44. 95

                I just discovered on my bank account - internet - that trend micro has charged my account $44. 95 (Fortyfour...

                Trend Micro Internet Security — their tech support

                I renewed the subscription for the 2008 version. I have been having problems with the spamtool and their...

                Trend Micro / Pc-cillin Internet Security 14 Antivirus Softwarerefused to refund my money

                On Jan. 12, 07, I ordered their “PC-cillin Internet Security 14 Antivirus Software” from this company on-line. It was a 3 year service contract for $99.00. My credit card was charged this amount the next day. After repeated failed attempts to install this product on my computer I decide I no longer needed/wanted this software and asked for a full refund. Since that time I have been given the worst run-around that I have ever experienced. This company refuses to refund my money and has not contacted me since my last request on May 17, 2007.

                Ronald Martin

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                  • Je
                    Jessica Jacobs Feb 08, 2008
                    This comment was posted by
                    a verified customer
                    Verified customer

                    I have had a similar experience, except I was able to download the software. Less than 2 months later I had a debilitating virus on my computer and had to restore my computer to its factory settings (wiping out everything on my computer). I immediately downloaded McAfee (and have no problems since), and contacted TrendMicro (by email) explaining what happened and asked for a refund. Over two months passed and I did not hear back, so I emailed them again. I got an email back saying they would look into the matter. Then, another month and a half passed with no word. I complained again, and this time got an email back stating they could not refund my money since my complaint was after 30 days from purchasing the software. BUT, they did offer to help me download the software! Are they KIDDING? Like I would be that stupid to want to go through that hassle and put my computer at risk all over again. CONSUMER BEWARE!

                    0 Votes
                  • Ka
                    kaelan Nov 13, 2018
                    This comment was posted by
                    a verified customer
                    Verified customer

                    Is this your company? I am being charged on my credit card for services and I know that I have Trend Micro for my virus protection. I don't think this is the same company. Please help me with this. Thanks.

                    0 Votes
                  • Mo
                    Mohamed shehata Aug 31, 2019
                    This comment was posted by
                    a verified customer
                    Verified customer

                    Please refund the money you claimed with no right at all

                    The invoice no. Is [protected]

                    0 Votes
                  • Ke
                    Keith Nix Jan 05, 2020
                    This comment was posted by
                    a verified customer
                    Verified customer

                    on the 19 12 2019 £19. 95 was takenfrom my bank account by a diffrent name to trend dri as this is not any one we have come across before it seems funny as it was not in your name as you are the only one with a credit card number for said card

                    0 Votes