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This company has taken it upon themselves to announce in writing when going to our website that: "Trend Micro has confirmed that this website can transmit malicious software or has been involved in online scams or fraud". We are not guilty of anything of the such. I just contacted their corporate headquarters in California and cannot TALK TO A PERSON to find out #1 WHERE this information came from; #2 what gives them the RIGHT to post this false information about ones' business website; and #3 under WHAT verification system do they use before posting this malicious information on the web! Do you know what I was told? to give them my email and they would send an email and I can email them the information.. that there is NO OE there i can personally talk to. What a bunch of CRAP. I WILL IMMEDIATELY BE UNINSTALLING THIS VIRUS protection from my computer and would suggest you do the same and no longer do business with such an UNETHICAL COMPANY!...
The complaint has been investigated and resolved to the customer’s satisfaction.
please cancel the trend micro that was automatically charged to my charge card. i was also charged for a service to cancel the service which it did not do...
trend micro charged my account for a renewal of your product that i did not authorized...i need the money back asap
Trend kept sending me requests to renew my account NOW when it was on auto billing and I was about 3 months from the actual renewal date. 1 week prior to expiration I selected purchase. I kept getting a return screen that my request was not completed please try again. So I did..and again..and again with the same return screen. VISA called and said they were attempting to charge me 19 times. I told VISA the request was never accepted..and not a response in my mailbox. I wrote MicroTrend. I received an automatic email that said "Renew your license". I then received an email re: they have not been successful in billing my account and to please try to renew again.
The product was pretty good for the 3 years I've used it however, their update website does the very thing MicroTrend was supposed to help prevent; THEFT OF MONEY!
They are still trying to charge my credit card after I cancelled auto bill. I have not been successful in finding a human to speak with regarding the billing.
They placed a charge on my credit card for $35.95 with out getting permission from me and they do not even have my computer using there product. It has been over a year since using there product when I lived in Colorado
$35.95 of DRI*TREND MICRO ORDERFIND.COM MN was charged to my bank card without my authorization. I want this unauthorized charge removed and the funds restored to my account immediately. I do not have any Trend Micro products on any of my computers. What can I do?
I was recently billed for 35.95 to my account and I did not authorize this transaction. I do not want to automatically be billed for anything without me doing it. I would like a full refund please credited to my account. Thanks.
Please refund the charges for the Trend Micro Anti virus of 39.95 and 6.95 that was charged to my account reference number 2443099L4BM5D15JT and 2443099L4BM5QXSXJ on 9/01/10. This antivirus is not supposed to be charged to me it is provided through my internet provider.
I have been charged $ 62.95 on my discover card. I did not order or authorize this purchase. I want it removed and credit returned to my credit card immediately.
I did not authorize Tend Micro to take money out of my account. I want the money returned to my account immediately or I will file charges with the BBB and also have my bank file a claim. I want this done no later than November 12, 2010. Thank you.
Jeneen George
I did not authorize RENEWAL of Trend Micro's software. My Internet connection is protected by AT&T and I do not require or need Trend Micro's security software. I request my credit card charges for $71.95 be removed.
My security software was about to expire, so I ordered it for another year. It is the PC Cillan anti virus software from Trend Micro. They sent me a confirmation but when I tried to follow the directions to update the program there was a missing number and I could not navigate the web site. There is no phone number to call or no contact site. Help. My compter is unprotected.
I recieved a charge on my credit card for what ?
I have ordered nothing and am quiting the use of trend for anti virus
what am I being charged $35.00 for ?
My Chase credit card was recently billed $139.90 for internet security program that I didn't order. I am already paying for a program that is in place. Please take this program off and credit my card.
My subscription was automatically renewed and taken out of my checking account. I did not authorize this and I have changed to a different anti-virus. I would like this money refunded to my account.
I have been billed for a renewal that I did not request. I was sent a renewal request that I did not respond to and was still charged for the service. I would like the charges removed.
Astonishingly effective online non-communicators... this Digital River US crowd. Their "fixes" to...you know... digitally deliver what I paid for are convoluted to the point of fraud. ONLY part of the digital download that worked right was DRUS milking my credit card payment in a New York nano second. The rest of the transaction was an effing joke.
unauthorized billing -taking monies from my acct.
We were charged 71.95 for a renewal which i did not ask for at the time. I would like the renewal stopped and the charges reapllied to our account.
They too money out of my account and I did
not approve this to happen. Please fix this for me.
Thank you,
Christine Esteppe
I have been charged $35.95 from DRI*TREND MICRO ORDERFIND.COM MN for something that I did NOT purchase. This is a scam, I do not know how they got my information but I was robbed. I would like my money back
On Dec. 26, 2010 I was billed by Trend Micro for $62.95 on my Discover card which was not authorized or ordered by me. I would appreciate a refund to my account as soon as possible.
John A. Fisher
jameft12@yahoo.com
On Feb 1, 2011 your company took monies out of my account that was not authorized. I want my $67.83 returned immediately...contact me if you cant locate my info [protected]...email me when completed barbara-bean@att.net
Thanks
Sent me an email stating they were renewing and charging my credit card for a program I no longer use. Customer number [protected] Renewal order number [protected] Original order number [protected] Renewal date February 19, 2011
Unauthorized charge on my credit card
My checking account was charged $65.53 for unauthorized withdrawl... I have Norton security NOT TREND MICRO! I have notified my bank and this charged will be sucked up by Trend Micro NOT ME!
There was no viable way to contact any one with an english vocabulary to correct THEIR error. Contacted 1-888-bestbuy and results were...hold..hold.. ridiculous music..hold...hold...20 minutes on HOLD...OMG this is annoying!
I would like to get a refund of $38.93 that was charged to my account. I no longer have the computer that I had trend micro installed on.
Trend Midro charged our credit card without authorization or notification.
i noticed this on my bank account and i did not order this please refund immediately i have a bounced item because of this of 27.50
I was notified by Card Services that I had a charge of $62.95 on a credit card.
Was asked if I had made this purchase or was it a fraudulant purchase? I did not authorize this purchase from Trend Mrico. Last year I purchased virus protection from them. I have purchased another brand this year. If they have automaticlly re-newed this product, I wish to have that stopped.
Sincerely
Carol Mraz
at some point companies like trend Micro rather than opting in just automatically put any buyers on automatic renewal. When you ordered last year there was a small disclaimer that you have automatic renewal. If you login to your account check the settings and you should see automatic renewal. I find the practice underhanded and more out in the open. also the automatic standard should be not to renew annually unless requested
Charge me in my account for an antivirus software that I didn't ask for and I didn't consent '
the order # [protected] and it was placed in my account the date 4/12/2011. I would like my money back
as soon as possible
WAS CHARGED 35.95 ON MY CREDIT CARD, DID NOT ORDER IT.
TREND MICRO ARE HACKERS and BANK OF THE WEST are allowing them to ROB ME BLIND!Charged my bank account for $64.78 and it was UNAUTHORIZED! Just because 2 years ago I bought their Trend Micro System Anti-Virus for 1 year only using my old bank account that is now closed, how in the HE√√ did they think to have the nerve to charge my new bank account number! I don't even use the old email address anymore. TREND MICRO are HACKERS. I disputed the charge with my bank "Bank of the WEST" and they had me fill out an affidavit. My account was refunded $64.78 2 weeks ago and I received a letter from them stating that because TREND MICRO has my name and address and card number, they have the right to receive payment from me for a product they list as "Titanium Internet Security - 1 year"! And I don't even have the the product! So they may have well picked my pocket stealing my money and BANK of the WEST is allowing them to rob me blind!
Please remove this from my credit card that I did not order from trend micro for $66.88.
I was charged 76.99 that I did not order . It was on my May statement.
It states:
04/18/11 04/19/11 Trend Micro $ 76.99
WWW.MYORD>COMMN
[protected]
I want this charge removed & credit my account with $76.99.
Thank You,
Nina Wilson
I see that a lot of people have had problems with various antivirus software and the "website" www.myord.commn. I recently got charged for services that I did not receive or sign up for and am trying to find a way to get my money back. Trend, Norton, and others are very reputable companies with good software, but someone or they themselves are taking advantage of people by charging for services not rendered.
They E-mail me and said they would take a year payment out for my yearly coverage. I filled out the place on the E-mail to stop the coverage and payment and sent it in. My old computer had crash and I had boutht a new one and a new dish. They went and charge my credit card $62.95
Lowell K. Teagle
have sent in complaint and have heard zilch from you. my computer has no protection from this company, even though I'vc paid and it has been deducted from checking acct. Trend Micro has not enabled this software, keep getting pop ups stating service has expired. Want money back or service turnrd on.
Mary Walters
[protected]
mfwalters1021@hotmail.com
I was charged $35.95 by Trend Micro. I did not authorize these charges. I had to file a fraud claim with my bank and will be without a debit card for 5 to 7 days. Hopefully I will get my money back. I am highly upset!